Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,388 total complaints in the last 3 years.
885 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Clearly HP Corporation has no regard for the BBB (indicative of it's "F" rating). I'm very surprised a company this size with it long history has such disregard for customers and their concerns. I purchased an HP because of it's previous reputation for printer quality. Unfortunately, the bait-and-switch tactic of the Instant Ink program falls very short of HP's traditional reputation. I have cartridges rendered unusable since canceling their trial offer. This is not only a waste of ink, but no contributes to hazardous material going into our landfills. It's absurd that HP disables ink cartridges before the existing ink can be used fully. Certainly no one benefits from this poor business practice. I will certainly be avoiding HP products in the future.
Business Response
Date: 04/29/2024
HP case manager has been assigned the New case **********. The customer will be contacted within 1-2 business days.
Regards, HP Inc.
Customer Answer
Date: 05/06/2024

Complaint: 21634889

I am rejecting this response because: the company never contacted me as stated.

Sincerely,

*******************************
Business Response
Date: 05/10/2024
The HP case ********** has been assigned to a case manager. The customer will be contacted within 1-2 business days.
Regards, HP Inc.
Initial Complaint
Date:04/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First off I am a senior citizen with macular degeneration problems. I have ordered and returned a few laptops either because the screen resolution size was too small for me and or if enlarged it went off the page second off because it is too heavy and third of all because it is poor quality. So as of recently I placed an exchange order made by a supervisor order number H302073557 which for no unknown reason it was declined by HP due to past complaint issues and or grudges that they have held. Despite the fact that I did order printers, ink from HP within the past year. Also I foregot to mention that they sent items to the wrong address that had to be recalled i.e. oregon and the wrong apt number and I think overseas there is a language comprehension issue. I have spoken to supervisors ******, a man, and several others who have helped me and have tried to help me as ***** s ***** in billing and sales support. But due to HP discrmination against me they tell me "go elsewhere" I have never heard this in my life; where is this in any of their policies. This all started years ago over a laptop I bought that I still have that I bought a care pack and warranty on they refused to honor the warranty and basically I had to throw out 700 plus dollars. Plus I have had to make disputes withj my credit card company due to double billing. I speak to one person they bill it I speak to antoher person they bill. I am charged 2 to 3 times for the same order and they dont understand this issue. I need compensation for my problems and orders and issues that for some reason HP has against me I want this to go to the top executive level not the man I have dealt with in the past but to his supervisor or whoever above him to help me. I was told to write to the escalations unti they would respond no one responded ever. What a mess all I want is my exchange order and I will never order again all I want is my exchange order
Business Response
Date: 04/29/2024
HP case manager has been assigned the New case **********. The customer will be contacted within 1-2 business days.
Regards, HP Inc.
Customer Answer
Date: 04/29/2024

Better Business Bureau:I DO NOT WISH TO CLOSE THIS CASE I WILL AWAIT THE BUSINESS RESPONSE TO SEE IF IT CAN BE RESOLVED TO MY SATISFACTION

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 11, 2021, I purchased a laptop from HP along with the 3 year warranty called "Care Pack". I paid $83.99 for the Care Pack (originally ****** but after discount) and it was activated on March 15, 2021 (effective date March 15, 2021 through March 15, 2024). HP is and has been advertising the ************** Pack Rebate program where if a customer does not file any warranty claim during the three-year warranty period, you can get your money back. I did not file any warranty claim during the warranty period. On March 24, 2024, I followed the instruction on their website and sent in the rebate request form as well as supporting documents via email address at ***************** I have not received any response from HP so I followed up on April 4, 2024 and again on April 25, 2024, and I have still not heard anything back regarding this rebate.
Business Response
Date: 04/29/2024
The rebate team is processing the customer's rebate. The customer will be contacted within 1-2 business days.
Regards, HP Inc.
Customer Answer
Date: 05/05/2024

Complaint: 21630287

I am rejecting this response because:
the Company stated that I will be contacted within 1-2 business days, however, as of today (May 5, 2024), I was not contacted since the Companys response dated April 29, 2024.

Sincerely,

*******************
Business Response
Date: 05/10/2024
HP Rebate team is looking into the customer rebate. As soon as it is processed the customer will be contacted.
Regards, HP Inc.
Customer Answer
Date: 06/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:04/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered ** genuine Ink cartridges online on Amazon from the ** store that claimed to be compatible with my printer. Upon installing the new cartridges, my printer is saying they are incompatible. Amazon does not give me any return options because the cartridges were purchased on September 28, 2023 ORDER NUMBER 114-6643093-1850661 for $298.81. I went to **'s website for support, but they do not provide any support because my printer is no longer under warranty. I would like to return the faulty ink cartridges because they are either defective or the ** store on Amazon has a false description claiming they are compatible with my printer.My printer is an ** Laserjet Pro MFP M277dw My printer S/N: VNB8JCY9NQ This is the amazon link I purchased the cartridges from: ***********************************************************************************
Business Response
Date: 04/26/2024
HP Case ********** has been assigned to case manager. The customer will be contacted within 1-2 business days.
Regards, HP Inc.
Initial Complaint
Date:04/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new computer on January 12, 2024, from HP. A couple of days after the return period closed. Since February 14th, the laptop has not been working. I have spoken with tech support who tried to fix it on several occasions but was not successful. I called customer service who told me that the laptop was defective and I should call tech support for a new replacement laptop. Tech support told me that they could only try to fix the laptop and I would have to mail it to them. It will take at least 10 days to fix. This laptop is only a few months old, it is clearly a lemon. I want a refund or a new replacement laptop, not refurbished.
Business Response
Date: 04/26/2024
HP case manager has been assigned the case **********. The customer will be contacted within 1-2 business days.
Regards, HP Inc.
Customer Answer
Date: 04/26/2024

Complaint: 21627037

I am rejecting this response because it does not resolve the issue. If I receive a refund I will close the case.

Sincerely,

***************************
Business Response
Date: 05/05/2024
HP case ********** is open status. The case manager will follow up with the customer.
Regards, HP Inc.
Initial Complaint
Date:04/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have HP Officejet Pro 8720 Printer that uses Ink 952. Have a significant number of purchased 952 Ink from HP and every cartridge placed in printer generates an error saying it is an older generation. All of the Ink was specifically purchased for this printer, is not that old, and is genuine HP Ink.
Business Response
Date: 04/26/2024
HP Case manager has been assigned the New case **********. The customer will be contacted within 1-2 business days.
Regards, HP Inc.
Initial Complaint
Date:04/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction 11/22/23 Purchased a monitor serial # ********** at Best Buy. It was placed on my desk and never moved again. HP claims I damaged the item and will not honor their warranty.
Business Response
Date: 04/26/2024
HP Case manager has been assigned the New case **********. The customer will be contacted within 1-2 business days.
Regards, HP Inc.
Initial Complaint
Date:04/24/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My HP Pavillion All-in-One Computer had to be sent to repair center @ HP *************** SDSC ***************************************. It was shipped via ***** with a confirmed delivery on 04/05. When a computer was returned, it was not ours. After contacting HP, we sent it back. Since that date, they cannot locate our computer. We contacted ******************* to report the situation. Today is 04/24, and still no information about our computer.
Business Response
Date: 05/05/2024
HP Case manager has been assigned the New case **********. The case manager will follow up with the customer.
Regards, HP Inc.

Initial Complaint

Date:04/24/2024

Type:Product Issues

Status:

Resolved

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

I bought a gaming PC from BestBuy back on 12/15/23. the manufacturer was HP. had nothing but trouble with it. did an exchange once, and had it repaired by HP once. nothing would fix it. so I requested a refund. they have issued me 2 checks so far and I am unable to cash either check at any location I have tried in my area. they are declined for no reason. I have asked them multiple times to just direct deposit the money back onto my Paychek Plus Card (which my payroll is deposited on every 2 weeks), and they have refused saying they only issue checks. I do not use a bank because the card does everything I need it too. I have even tried using the app provided by my card to deposit the check and it declines it as well.

Business Response

Date: 04/29/2024

HP Case 5117524527 is open status, the case manager is working with the customer on a solution.

Regards, HP Inc.

Customer Answer

Date: 04/29/2024

Complaint: 21614915

I am rejecting this response because:

They have done nothing but tell me the only option for the refund is a check. I have tried cashing the check they have given me several times, the last time at a ******* in W. Lansing. they refused to cash it and the reason is the check is considered a bad risk to cash. therefore, I have no way of cashing a check that is considered a bad risk.

Sincerely,

************************

Business Response

Date: 08/19/2024

Ref: **********. HP contacted customer **** regarding issues he was having with depositing his check into his bank. HP canceled the previous check and reissued a new one. **** was finally able to cash the new check, so the case was closed with no further action required.

Customer Answer

Date: 08/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************************

Initial Complaint
Date:04/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid the company $65.00 over a period of months for an ink subscription to deliver ink before I run out. I received my first ink well over a year after subscribing to this service; however, I only received one black cartridge and not the color, as I had expected. Once I realized that the subscription wasn't beneficial and that I would pay more than what I would if I paid on my own, I decided to cancel the service. Upon cancelling the service, I noticed that HP Instant Ink had my printer held hostage, as I was unable to use it without an "active" subscription. I then noticed that I received a notification from HP saying that I must return the ink, the one I paid over a year for and purchase a store bought ink cartridge. I contacted HP to request a resolve either in the form of a refund, as I did not receive the convenience of having "usable" ink; or for them to send me a courtesy non-subscription ink. Instead, I was read a script as to what the subscription was but no resolve to how I can get what I paid for.
Business Response
Date: 05/05/2024
HP case manager has been assigned the New case **********. The customer will be contacted within 1-2 business days.
Regards, HP Inc.

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HP Incorporated is NOT a BBB Accredited Business.