Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
• 

  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

• 

  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son and husband sent me money via Cash App totaling $2,060 on August 24th, 2025 . I opted to not do the instant transfer and instead did the standard transfer which said my money would be transferred to my bank on Tuesday, August 26th. When the money did not arrive, I contacted cash app via chat and they said that the money was sent. When I checked my cash app transaction, it said the money was pending transfer. I relayed this information to the person and sent the screenshot of what my account said. They apologized and said they didn't know what was going on and would escalate my case. This was Tuesday, It's now Friday 8/29 and I still don't have my money and have not heard from anyone in the "specialist department" about where my money is. I have always transferred and received money from people with no issues at all until now.

  

  Business Response

  Date: 09/08/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23816395
  
  I am rejecting this response because: it is now 9/8. I have contacted my bank which is **************************** and their accounting team said no one has reached out to them from Cash App and I still dont have my money. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 09/11/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/09/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to dispute or report a fraud on someone.I am filing a complaint because want refund my 2200 dollars that the money was sent to the wrong person I just want to report a fraud also on this person ******* *******.I just to get the 2200 dollars back.

  

  Business Response

  Date: 09/05/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:08/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have questions about my cash app account. I disagree with my balance. They have also told me they are closing my investment account because I have violated the agreement.After 3 1/2 hours online chatting with their support, I can find out nothing. They have ceased communication and accused me of abusive language and using slurs. I believe this is because I said the support personnel's response was 'tone deaf'. I asked them to justify the accusations and they refused. After 3 1/2 hours to address what should have otherwise taken ******************************************************************************************************* support. I have no idea how I have supposedly violated the terms of my investment account.Anyway, their behavior is obviously deliberate.

  

  Business Response

  Date: 09/07/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23816156
  
  I am rejecting this response because: the only message in the response is "they are looking into this." 

   

  i have been accused of violating the terms of agreement regarding my investing account and no one seems able or willing to tell me how.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 09/12/2025

  
  
  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/11/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out regarding an issue with my Cash App account. I have not used Cash App in several years, yet I recently received a check in the amount of $200 from Cash App tied to that old account.When I attempted to begin using Cash App again, I received an error message stating that my account has been closed. I am concerned because I do not understand why my account was closed, especially given that I just received a payment from Cash App connected to it. My name is ***** ****** (***** Ishimwe Muhire) my address is ***************************************************************, my dob is ******** Email i tried to use ******************** and *******************

  

  Business Response

  Date: 09/05/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23815770
  
  I am rejecting this response because: there is multiple transactions that were fraudulently done with my name and debit card that i want reimbursed and disputed as i didn't make the transactions myself and want the money back and its significant amount that im seeking to sue in court
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 09/08/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/05/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a transfer of $4,000 from my Cashapp account to my **************** checking account on August 27, 2025. The funds should have reached my account on August 29th but when I logged onto my WF account, the funds were not there. I then logged on to my Cashapp account and there was a message that my withdrawal failed. I contacted Cashapp both my phone and online, asking that the funds be transferred immediately to my account without a service fee but they would not do that. They told me they couldn't transfer the funds because of a Cashapp "security precaution". Instead, I had to request the funds be transferred again, and they will not be deposited into my account until September 3rd. Cashapp seems to be sitting on my money, earning interest and not releasing the funds for transfer. This is very distressing since I relied on that money to pay my mortgage due September 1st.

  

  Business Response

  Date: 09/04/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

  Customer Answer

  Date: 09/06/2025

   
  Complaint: 23815488
  
  I am rejecting this response because: it is a mere acknowledgment of my complaint and no resolution discussed
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 09/11/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/04/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23815488
  
  I am rejecting this response because: My complaint is that CashApp did not timely deposit my funds into my account because of an unspecified security reason.  CashApp advised that my initial request would have the funds deposited into my account two days from the request.  This did not happen and two days later I had to request the funds again, which resulted in the funds being deposited several days after the second request.  CashApp continues to respond to me that the funds were deposited and that the case is closed.  They are not addressing the issue of why the funds did not go through on my original request and why it took 1 week instead of 2 days to receive the funds, as I was initially advised that the transfer would take.  They clearly have not read my complaint, nor looked at the attachments.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 09/16/2025

  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/04/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23815488
  
  I am rejecting this response because: it does not address why the initial request was canceled and I had to request the funds again. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash app put a lock on my card without reason. I contacted them regarding the issue after trying to use the card and finding out it was locked. I took all necessary steps to get the card unlocked and 2 months later my money is still stuck on the card. When you call the customer service line nobody can help you. All they can do is file the same complaint and the people thats supposed to actually be working on fixing the issue cant be reached at all.

  

  Business Response

  Date: 09/05/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to Cash Apps failure to address an issue involving two deposits that were sent to a closed and inactive debit card/bank account. These deposits total $55.00.Typically, when funds are sent to a closed bank account, they are automatically rejected and returned to the sender or rerouted to the active account on file. However, in this case, Cash App has refused to take responsibility or assist in retrieving the ********** are the details of the two transactions:$25.00 Deposit Date: 08/21/2025 at 7:44 AM Deposited to: **************************** (Card ending in 7856)Transaction ID: ************ $30.00 Deposit Date: 06/17/2025 Deposited to: **************************** (Card ending in 7856)Transaction ID: ************ These deposits were sent to an old ******* account that was closed due to fraudulent activity. I no longer have access to that account, and ******* has confirmed that the issue must be addressed by Cash App. Despite contacting Cash App customer service multiple times and opening a support case, the case was closed without resolution or investigation.I have found that this issue is not unique to memany other users have reported similar experiences online. As a single mother working hard to make ends meet, I cannot afford to lose this money. I am requesting that Cash App either retrieve or reissue the $55.00 in deposits that were misdirected due to their platforms failure to properly handle closed account situations.I hope the BBB can help mediate this matter and ensure that Cash App responds appropriately.

  

  Business Response

  Date: 09/04/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16, 2025, I disputed a $400 Cash App transaction for a botched hair service not performed as agreed. I first attempted to resolve the issue directly with the stylist but was unsuccessful. Cash App denied my dispute on August 26, 2025. I submitted a dispute through Cash App. However, Cash App denied my claim with the explanation that the transaction was "authorized." While I did authorize the payment, the problem is that the merchant failed to deliver the service properly and refused a refund. Cash App ignored this critical fact and denied my claim without addressing the issue of merchant misconduct. After the denial, I repeatedly contacted Cash App Support for documentation of their decision. On August 26 and again on August 27, I was asked to provide case details (case number *********, merchant name, date, amount, reason for dispute). I responded with all requested information. Despite this, Cash App later closed my case stating that I had not provided complete answers. On August 28, I received another message from Cash App telling me to "reopen my case" through the app, even though I had already complied with their instructions. I have continued to request documentation of their denial, but they refuse to provide it. Cash App's handling of this dispute is unfair, contradictory, and incomplete. I followed their process, provided evidence, and was given a denial without proper documentation that does not resolve the problem. I am now out $400 for a service that was not properly provided, with no support from Cash App.

  

  Business Response

  Date: 09/04/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23813915
  
  I am rejecting this response because:

  My issue has not been resolved. Cash App requested additional account verification details, which I have now provided directly to them as requested. I am waiting for their investigation and a resolution of my dispute.
  
  I am not satisfied with the businesss efforts at this time, but I am cooperating fully and have supplied all requested information. I ask that the BBB keep this complaint open until Cash App completes their review and provides an outcome.
  
  Sincerely,
  
  ********* ****** (*****)

  

  Business Response

  Date: 09/09/2025

  Thanks for following up. It looks like we reached out to you via email in regards to this matter on 09/08/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23813915
  
  I am rejecting this response because:

  Cash Apps response does not resolve my complaint. Pointing back to their Sept 8 email is insufficient because that email only repeated the line that Cash App cant reverse completed payments.
  
  
  This is not a satisfactory or complete answer for the following reasons:
  
  My complaint is not about a generic refund request. It is about services not rendered as agreed after I paid $400 to a service provider through Cash App. The stylist misrepresented the corrective services they could perform and left my hair damaged instead of corrected.
  Cash Apps refusal to investigate this case falls directly in line with the recent CFPB and state findings against Block, Inc., where regulators fined them for failing to investigate user complaints and simply repeating blanket policy statements.
  Cash App has the ability to investigate and act when funds are obtained under misrepresentation, and in other cases they have issued refunds or compensation when pressed by regulators.
  
  By closing this issue with a template response, Cash App is avoiding accountability and not acting in good faith. I am asking the BBB to keep this case open and to require Cash App to provide a substantive response regarding:
  
  How they will review this transaction as a case of misrepresentation and services not rendered as agreed.
  What steps they will take to prevent service providers from using their platform to obtain money under false promises.
  
  I will also be updating my ongoing CFPB and Attorney General complaints with this response to demonstrate Cash Apps unwillingness to engage in good faith through the BBB process.

  For clarity, I have attached a compiled PDF of the email correspondence between myself and Cash App. This shows the full exchange of their responses and my follow-ups, so regulators can see exactly how Cash App handled my case.
  

  Sincerely,
  
  ********* ****** (*****)

  

  Business Response

  Date: 09/15/2025

  
  
  Thanks for following back up. We can confirm that we contacted you via email in regards to this complaint on 09/08/2025. We reviewed this interaction upon receipt of your initial complaint and we can confirm that we have provided the correct information for this issue, consistent with our Terms of Service. No additional action is available at this time. 
  
  
  Thanks,
  Cash App
  
  
  

  Customer Answer

  Date: 09/15/2025

   
  Complaint: 23813915
  
  :Cash Apps reply is inadequate and does not address the substance of my complaint. They simply restated that they contacted me on 09/08/2025 and consider the matter closed. This is not a resolution and does not reflect a genuine review of the documentation I provided.
  
  To clarify:
  
  I submitted detailed supporting evidence, including proof of payment, communications with the merchant, and photos of the service issue. None of this was acknowledged in Cash Apps response.
  Cash App has not explained why this transaction does not qualify for relief under their Buyer Protection/Dispute process. I am requesting a written explanation addressing each piece of evidence, not a generic consistent with our Terms of Service dismissal.
  Their refusal to investigate contradicts their obligation to review disputes in good faith.
  
  I am requesting:
  
  That my case remain open until Cash App provides a substantive, documented review of my evidence.
  That the case be escalated to a supervisor who can give a proper written determination.
  If Cash App maintains their refusal, I ask for a final position letter so I may provide it to the ************************************ (****), the Georgia Attorney General, and other regulators for review.
  
  At this stage, Cash App has not offered a fair or meaningful resolution.
  
  Sincerely,
  
  ********* ****** (*****)

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money was sent to the wrong cash app account *** requested a refund from this person I dont even know this person. They are not willing to give my money back. The money was intended to pay my rent and get a money order .i have never requested for my money back from a person .the account is an old account of my brothers that he cannot login into. I have asked cash app to refund the money. I have contacted customer service. Please return my money for my rent.

  

  Business Response

  Date: 09/03/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28, 2025, Cash App placed a hold on my money. Since that date, my funds have been inaccessible and unreleased to me, despite my repeated attempts to resolve the issue. As of today (August 28, 2025), Cash App has held my money for one full month without providing a clear explanation, resolution, or timeline for release.This prolonged hold has caused financial hardship, as I have been unable to access money that rightfully belongs to me. I have complied with Cash Apps requirements, but the funds remain restricted without justification.I am requesting the immediate release of my money and a written explanation for why it has been withheld for such an extended period of time.

  

  Business Response

  Date: 09/03/2025

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App