Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/25/25 I ordered 2 tshirts totalling $70 through Teespring/Amaze. This was for a ******* channel merchandise who uses them for their merchandise sales. A month later I emailed asking about my order as it had not shipped. I received an email stating they had no idea when my merchandise would ship due to influx of sales. I have since sent numerous emails requesting to cancel my order and get a refund. I finally received an email stating my order was canceled end of June 2025. They stated they would email me when my refund was processed and then quit responding to emails.

  Business Response

  Date: 07/16/2025

  Hi ****, 

  Thank you for reaching out, and please accept our sincerest apologies for the delay and lack of communication regarding your order.
  
  We understand how frustrating this experience has been, and we truly regret the inconvenience caused. Weve reviewed your account and can confirm that your order has been canceled, and the refunds have now been processed. These funds should return to your original form of payment within 57 business days, depending on your financial institution.
  
  If you have any questions or need further assistance, please dont hesitate to reach out.We're always happy to help. 
  
  Thank you again for your patience.
  
  Best regards,
  Sierra 

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9th ordered placed totally $65.10. The order was promised to arrive between May 20 and May 23rd. On June 3rd the item was still listed in production, so I reached out for a refund. ( These items were for a karate school to wear during the summer months- the karate school owner reached out to the business and they promised a refund for all orders if the buyer reached out). I received an email that the order was cancelled and a refund issued. on June 4th and June 5th. Checking my account now in July, a refund was never issued. I reached out regarding the lack of refund on July 14th with no reply. Today on July 16, when I track the order it states it is still in production- not cancelled as promised nor refunded.

  Business Response

  Date: 07/16/2025

  Hi *******, 

  Thank you for reaching out and providing the details of your experience. We sincerely apologize for any delays or confusion this situation may have caused.
  
  After reviewing your order history, we see there is currently an open dispute placed on these transactions. Unfortunately, while a dispute is active, we are unable to process a refund on our end. Once the dispute is dropped or resolved, well be able to proceed with issuing your refund as originally promised.
  
  We understand how frustrating this has been and truly appreciate your patience. If you have any other questions or concerns in the meantime, please dont hesitate to reach out. Were always happy to help. 
  
  Warm regards,
  Sierra

  Customer Answer

  Date: 07/17/2025

  Hello,

  The problem is that a refund was not deposited in my account as promised. I was never notified of a dispute on my account. I am unsure what is to dispute on your end. I paid for a product, I was promised a refund for a product that I didnt not receive and had been promised the order was cancelled and refunded, but your business failed to do that. 
  

   

  Business Response

  Date: 07/18/2025

  Hi *******, 
  
  Thank you for reaching out and sharing your concerns. I truly apologize for the frustration and confusion this situation has caused.
  
  After reviewing the transaction on our end, were currently unable to process the refund due to an open dispute that was placed on the ****** transaction. Unfortunately, while the dispute is active, ****** places a hold on the funds, preventing us from issuing the refund directly.
  
  Youre welcome to reach out to ****** and request that the dispute be dropped or closed. Once it has been released on their end, well be able to immediately move forward with issuing your refund.
  
  We completely understand how upsetting this has been and appreciate your patience as we work through this process. If theres anything else we can do to help in the meantime, please dont hesitate to reach out.
  
  Sincerely,
  Sierra 

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sweatshirt and it never advanced beyond "your order is in production" on Feb 23rd despite being charged. ****** responded quickly to my inquiry and refunded the shipping charge after several helpful email exchanges. Despite numerous assurances that the refund was on the way and should be credited in 5-7 business days, the remaining $53.99 has never materialized after what has now been many months. The email exchange is attached as a pdf.

  Business Response

  Date: 07/15/2025

  Hi *****, 

  Thank you for reaching out, and I sincerely apologize for the continued delay and frustration you've experienced.

  We truly appreciate your patience, and I want to confirm that we have now processed a full refund back to your original form of payment. Please allow ******************************************** your account, depending on your banks processing times.
  
  We understand this has been an unusually long wait, and we regret the inconvenience caused. If you do not see the refund after that timeframe or if there's anything else we can assist with, please dont hesitate to let us know, were here to help.
  
  Kind regards,
  Sierra

  Customer Answer

  Date: 07/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for 2 t-shirts and a sticker on 6/12/25. Estimated delivery date was 7/1/25. Contacted customer support today asking for a shipping cost refund as per their 10 day policy and was told that my shipment is delayed indefinitely. If you go on r/teespring reddit, there are people who have been waiting over 6 months for orders to be fulfilled.

  Business Response

  Date: 07/14/2025

  Hi *****, 

  Thank you for reaching out, and please accept our sincere apologies for the delay in fulfilling your recent order. We completely understand your frustration, especially given the original estimated delivery date of July 1st.
  
  To make this right, we have issued shipping refunds for the inconvenience and flagged your order for prioritization in our system. Once your items ship, you will receive tracking details via email automatically.
  
  We truly appreciate your patience and understanding as we work to resolve this. If you have any further questions or concerns, please dont hesitate to reach out. We're always happy to help. 

  Warm regards,
  Sierra 

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order May 1st, 2025, and received notification that the shirts were printing and would be delivered by May 17th. I contacted them at the beginning of June when the order status had still not changed. I have reached out to them multiple times over the last 2 months and the problem has not been resolved. I want a full refund including shipping cost which totals $100.83.

  Business Response

  Date: 07/10/2025

  Hi *****, 

  Thank you for reaching out. We sincerely apologize for any trouble this delay may have caused. I am happy to confirm that order 01JT71QAEY43W7XK00DWZVDKHSd411 has been canceled and refunded per your request. The refund was processed on July 10th, and the funds should return to your original form of payment within 57 business days, depending on your financial institution.
  
  If you have any further questions or need assistance with anything else, please don't hesitate to reach out to our support team at **********************.
  
  Best regards,
  Sierra 

  Customer Answer

  Date: 07/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********
  
   
  

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered T-shirts through this company from our karate studio. They were unable to fill our order. I have requested in writing per their policy for a refund of my money and it has been two months with no refund. There is no phone number to contact them and I continue to receive emails that they are working on it. I simply want to make others aware of the deceit and fraud of this company and to ensure that I get my money back and no others go through this.

  Business Response

  Date: 07/11/2025

  Hi ******, 

  Thank you for reaching out, and please accept our sincere apologies for the delay and the frustration this situation has caused.
  
  We have gone ahead and canceled and refunded your order as requested. The refund was processed, and the funds should return to your original form of payment within five to seven business days.
  
  We truly regret the inconvenience and lack of communication you've experienced. This is not the level of service we aim to provide, and were taking your feedback seriously to improve our process moving forward.
  
  If you have any additional questions or need further assistance, please dont hesitate to reach out to us at **********************.
  
  Thank you again for your patience and understanding.
  
  Warm regards,
  Sierra

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on 5-30. Requested a cancellation and refund on 6-4. Was told not to check in on status because it will delay the process. Finally had order cancelation confirmed on 6-24. Have had no contact since.

  Business Response

  Date: 07/09/2025

  Hi Christoval,

  Thank you for your patience, and I sincerely apologize for the delay in processing your request. We have now canceled and refunded your order as requested. You can expect the funds to return to your original payment method within seven business days.
  
  We appreciate your patience and understanding during this time. If you have any further questions or concerns in the meantime, please dont hesitate to reach out. Were here to help.
  
  Best regards,
  Sierra 

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Spring by Amaze to sell merch to support my podcast. Starting late last year (2024), I began receiving complaints that my customers were not receiving their orders. I asked them to contact Spring (Amaze) and they got a couple automated responses saying that their complaint would be escalated and then no response after that. I requested a payout in early 2025 for my final batch of sales so that I could close my Spring store and switch to a different provider. I had been nearly 6 months since I requested my payout and Spring (Amaze) still has not paid me the money for orders they falsely collected. My customers are still complaining and after many emails to Spring, I am only getting automated responses saying they will escalate my complaints. Spring owes me over $700 and shows no signs of making any real attempts to pay what they owe or fulfill the last round of orders they took from my customers.

  Business Response

  Date: 07/10/2025

  Hi ****,

  Thank you for reaching out. We sincerely apologize for the delays and any inconvenience this has caused. Please know that weve flagged your payout request with our finance team and requested it be prioritized for resolution.
  
  Additionally, customers with outstanding orders are welcome to contact our support team directly at *************** for the most up to date status on their purchases. We're here to help and want to ensure all issues are properly addressed.
  
  Thank you for your patience, and again, we apologize for the experience you've had.
  
  Best regards,
  Sierra 

  Customer Answer

  Date: 07/14/2025

  This response is completely unacceptable. Spring continues to send the same automated responses to my payout requests. I have repeatedly emailed the address they provided in their response and continue to receive the same automated reply. I want the money I am owed. 

  Business Response

  Date: 07/14/2025

  Hi ****, 

  Thank you for reaching out again, and I sincerely apologize for the continued frustration and lack of clarity surrounding your payout.
  
  I understand how unacceptable this experience has been, and I want to assure you that your concerns are being taken seriously. Were sorry for the repeated automated responses, thats not the level of support you deserve.
  
  Ive escalated your issue to the appropriate team to ensure it receives the attention it requires. We are actively working to resolve your payout and will follow up with an update as soon as possible. You will be notified once the payment has been processed.
  
  We truly appreciate your patience, and again, Im very sorry for the inconvenience this has caused. If you have any further questions or concerns, please dont hesitate to reach out to ur support team directly at ******************* with your account information. 
  
  Best regards,
  Sierra

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $126.97 worth of merchandise from Teespring (also known as Spring, and Amaze Holding Company)and I have not received it. When I click on track order, the website states: Your order is currently in production. There is no number to call and when I made a complaint in the chat bot, im chatting with a bot not a person. In prior years I have made multiple orders and didn't have any issues. I believe the company is taking orders and customers funds but not providing the merchandise they ordered

  Business Response

  Date: 07/01/2025

  Hi ********, 

  Thank you for reaching out, and I'm truly sorry for the delay and any frustration or inconvenience this has caused. We understand how important it is to receive timely updates and support, and we apologize for falling short of your expectations this time.
  
  Per your request, we have canceled and fully refunded your orders. The funds should return to your original form of payment within 57 business days, depending on your financial institution.
  
  We appreciate your past support and are genuinely sorry that this experience did not reflect the standard we strive to uphold. If you have any other questions or concerns in the meantime, please dont hesitate to reach out. Were here to help.
  
  Warm regards,
  Sierra 

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 22nd of November 2024, I ordered a sticker from a content creator I follow through Spring. Understanding Black Friday and Christmas orders coming through I didnt follow up with the order until January 26th 2025. Spring told me they would follow up within 24 hours. I received a message stating again that they would follow up. I sent a follow up email on January 27th and never received anywhere further response. I have since emailed and no refund was processed nor an explanation of where my order is. Sure its only $13, but when I place an order I would expect either the product or a refund. Neither of which has been processed.

  Business Response

  Date: 06/30/2025

  Hi **********, 

  Thank you for reaching out, and please accept our sincere apologies for the lack of communication and the delay in resolving your order issue.
  
  After reviewing your order, we regret to inform you that the item is no longer in stock. As a result, we have issued a full refund for your purchase. You can expect to see the funds returned to your original form of payment within 35 business days, depending on your financial institution.
  
  We truly appreciate your patience and understanding, and were very sorry for the inconvenience this has caused. If you have any other questions or concerns in the meantime, please dont hesitate to let us know. Were happy to help.
  
  Warm regards,
  Sierra