Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed and order on their website, payed expedited shipping, but did not receive an order confirmation. I checked back and saw that my card was charged and payment settled so I reached out to their customer service. I received a ticket number and followed up everyday for a week with no response. Then I logged on to chat to a real person on their site and sent over proof of my purchase and they said they would check on it with their financial department to confirm and get back to me. I did not hear back so I reached out another time and have still not received any communication. I need to now try and fight the charge with my bank, but as it has been almost 2 weeks I am afraid they will not accept my claim.

  Business Response

  Date: 07/29/2025

  Hi *******,
  
  Thank you for reaching out, and I sincerely apologize for the trouble and frustration this experience has caused. We understand how disappointing this situation has been especially after paying for expedited shipping and not receiving timely communication.
  
  Per your request, we have gone ahead and issued a full refund for your order. The funds should return to your original form of payment within 57 business days, depending on your banks processing time.
  
  If you have any further questions or if there's anything else we can do to help, please dont hesitate to reach out. We truly appreciate your patience and are sorry again for the inconvenience caused.
  
  Best, 
  Sierra 

  Customer Answer

  Date: 07/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:07/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son's karate school used this company for their Summer t-shirts and other clothing options. On March 8, 2025, I placed an order for a long-sleeve shirt. The estimated arrival date, according to my confirmation email, was between March 20 and March 24, 2025. On May 2, 2025, I reached out to customer service as the shirt had not been shipped and was still listed as "in production" on the tracking page. They had already charged me the full amount for the shirt at this time. I was told on May 10, *************************************************************************************** request prioritization from the production team. I chose prioritization, as I still wanted the shirt. In the meantime, I had placed another order for the karate school's summer shirt on May 1, 2025, and asked that it also be added to the prioritization request. They agreed and said that I would receive an email when both orders were ready to ship. On May 19, 2025, I reached back out to the customer service *** as I had not received any shipping notifications. They ***lied that the production team was working diligently on my orders. On June 2, 2025, I had still not gotten a shipping notification and I found out that the karate school was going to sever ties with this company as most of the other karate school members were having the same issues, and we were told to ask for full refunds. On June 3, 2025, I requested refunds for both of my orders. They got back to me on June 7, 2025 that it would take 5-7 business days to process the cancellations. On June 23, 2025, I reached out as I had not gotten a cancellation confirmation or a refund. On June 25, 2025, they confirmed that my orders had been cancelled and they would be processing a refund. I reached out again to request a status update on my refund on July 7, July 17, July 18, July 21, and July 22, 2025 and have not heard anything back at all.

  Business Response

  Date: 07/25/2025

  Hi ******,

  Thank you so much for your patience, and Im truly sorry for the frustration and inconvenience this experience has caused  especially with both of your orders and the multiple follow *** youve had to make.
  
  Weve gone ahead and processed your refund in full. You should see the funds returned to your original form of payment within 35 business days, depending on your bank.
  
  If theres anything else we can do to help or if you have any further questions, please dont hesitate to reach out.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 07/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I ordered a t shirt on 4-1-25 the first excuse was there was a production issue well that excuse still says that on my order well after many times trying to get my shirt I asked for a refund that was late may well its now 7-23-25 and still NO refund or anything from the company

  Business Response

  Date: 07/25/2025

  Hi ******, 
  

  Thank you for bringing this to our attention and I sincerely apologize for the extended delay and the lack of communication regarding your order. We understand how frustrating this has been, and we truly regret the inconvenience its caused.

  As of July 23rd, your order has been canceled and a full refund has been processed. You should see the funds return to your original form of payment within 35 business days, depending on your bank.

  If you have any questions in the meantime, please dont hesitate to reach out. 

  Warm regards,
  Sierra 
  

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a payout from Spring (formerly Teespring) in February 2025, and as of late July 2025, I still have not received it. I have contacted their support team multiple times over the past several months, and while they have acknowledged the delay, they have repeatedly failed to provide any timeline or resolution.Their responses have stated that the finance team is gradually working through pending payments, but after more than five months, this excuse is no longer acceptable. I have asked for an escalation to their finance or management team but have not received a meaningful update or action.This is money that I earned through their platform, and the prolonged delay is unacceptable. Im simply requesting that the payout I am owed be processed immediately.

  Business Response

  Date: 07/23/2025

  Hi ****, 
  
  Thank you for reaching out, and I sincerely apologize for the prolonged delay and the frustration this has caused. We completely understand how important and time-sensitive your payout is, and were truly sorry youve been left waiting this long.
  
  Weve gone ahead and flagged your payout request to be prioritized with our finance team, and were pushing for resolution as quickly as possible. If you have any additional questions or concerns in the meantime, please dont hesitate to reach out . Were always happy to help. 
  
  Thank you again for your patience,
  
  Sincerely, 
  Sierra 

  Customer Answer

  Date: 07/23/2025

  I appreciate the response and the apology, but I am rejecting it because no concrete resolution or timeline was provided.
  
  I originally requested this payout in February 2025, and as of now, over five months later, I have still not received it. The support team continues to say its being prioritized, but I have yet to receive a specific date or confirmation that the payout is being processed. I have never dealt with such incompetence in regards to being paid what I've earned. 
  
  Until I receive the funds or a clear, confirmed payment date, I do not consider this matter resolved.
  

  Business Response

  Date: 07/25/2025

  Hi ****, 

  Thank you so much for your response and Im truly sorry for the long wait and the frustration this has caused. We completely understand how important your payout is, and you absolutely deserve better communication and quicker resolution.
  
  Weve gone ahead and flagged your request with our finance team to be prioritized, and were doing everything we can to help get this resolved as quickly as possible.
  
  If you have any questions or need anything at all in the meantime, dont hesitate to reach out.
  
  Thank you again for your continued patience,
  Sierra

  
  

  Customer Answer

  Date: 07/30/2025

  This is the same/similar response. I want a timeframe.

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a shirt to support a dog rescue. $32.08 was taken from my account on 4/30/2025. The order never shipped and I was told several times I would receive a refund. Apparently this company scammed the rescue by promising they could print the shirts but did not. Id like to receive my refund.

  Business Response

  Date: 07/22/2025

  Hi *****, 
  
  Thank you for reaching out, and I sincerely apologize for the delay and any frustration this experience may have caused.
  
  We understand how disappointing this has been, especially after the extended wait and multiple follow-ups. I want to let you know that weve processed your refund, and the funds should return to your original form of payment within 35 business days.
  
  We truly appreciate your patience and understanding, and were sorry again for the inconvenience.
  
  If theres anything else we can assist with, please dont hesitate to reach out.
  
  Best regards,
  Sierra

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on Feb 28th for 1 sweatshirt. Was told it would be delivered by March 14th. On the 9th of April was told there was shipping delay. On June 8th I asked for a refund and was told refund was approved. Still have not received refund on July 21

  Business Response

  Date: 07/22/2025

  Hi *********, 
  
  Thank you for reaching out, and I sincerely apologize for the delay and any frustration this experience may have caused.
  
  We understand how disappointing this has been, especially after the extended wait and multiple follow **** I want to let you know that weve processed your refund, and the funds should return to your original form of payment within 35 business days.
  
  We truly appreciate your patience and understanding, and were sorry again for the inconvenience.
  
  If theres anything else we can assist with, please dont hesitate to reach out.
  
  Best regards,
  Sierra
  

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered clothing items through a Youtuber selling them through TEESPRING, SPRING, AMAZE, whatever they call themselves. After a few months of not receiving the items and chasing up the company numerous times, I was told over and over again there was an issue with production, but the status of my goods never changed & I decided to cancel the order & request a refund. I was then told over and over again the refund was being processed, but it wasn't. Then I was told over and over again there were issues with getting refunds processed & the issue had been 'escalated'. Contact has been halted and I haven't heard from them since 16th July. I HAVE NOT RECEIVED MY REFUND!!! I WOULD LIKE MY MONEY RETURNED TO ME!!! YOU ARE NOT PROVIDING THE ***** TO *************** ARE KEEPING THEIR MONEY!!! THIS IS **************** SOMEONE NEEDS TO DO SOMETHING ABOUT THIS *********** WANT MY MONEY REFUNDED!!!

  Business Response

  Date: 07/21/2025

  Hi *******, 
  
  Thank you for reaching out. I want to start by sincerely apologizing for the delay, the repeated frustrations, and the lack of clear communication you've experienced. This is absolutely not the experience we want for anyone, and I completely understand how upsetting this situation has been.
  
  Weve now processed your refund, and the funds should return to your original form of payment within five to seven business days. Again, Im truly sorry for all the inconvenience and confusion this has caused.

  If you have any further questions or need anything else, please dont hesitate to reach out. Were here to help and want to make this right.
  
  Best regards, 
  Sierra 

  Customer Answer

  Date: 07/21/2025

  I am not satisfied with this response for a number of reasons. Firstly, this issue has gone on for a number of months, with the promise of a refund within a certain amount of working days, but this NEVER HAPPENS. Secondly, the communications from this company & their representatives is probably AI generated because it is always the same dialogue/message. I don't believe I am receiving a response from a real person who actually knows what the issue is & is going to resolve the problems. Lastly, whenever I contact them for a follow up, this company constantly says they will respond within a certain amount of time (24hrs) but my last few followups have been ignored and I am now being treated like I am not owned anything. I want my money back and I want them to do the refund immediately. They may have sent a message here to say the refund has been processed, but I have heard this many times before & I don't believe they intend to complete the reimbursement. I will believe it when the money is back in my account.

  Business Response

  Date: 07/22/2025

  Hi *******, 

  Thank you for your response. I completely understand how frustrating this experience has been, and I want to sincerely apologize for the lack of communication and the delays you've encountered.
  
  Please know your frustration is absolutely valid, and we're truly sorry for the trouble this has caused. Weve now processed the refund on our end, and the funds should return to your original form of payment within up to five business days or depending on the timeframes set by your financial institution.
  
  Again, Im so sorry for the delays and lack of clarity throughout this process. If you have any further questions or need anything else, Im here to help.
  
  Warmly,
  Sierra

  Customer Answer

  Date: 07/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ***
  
   
  

• Initial Complaint

  Date:07/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order delayed, when reaching out to customer service they blame manufacturer switches or something. Seems like BS after reading through other BBB complaints. Would like my order canceled and refunded.

  Business Response

  Date: 07/21/2025

  Hi ******, 
  
  Thank you for reaching out, and we sincerely apologize for the inconvenience and frustration this delay has caused.
  
  We understand how disappointing this experience has been, and weve escalated your order internally to ensure your cancellation request is prioritized. Once the cancellation is confirmed, well process your refund promptly, and you can expect the funds to return to your original form of payment shortly thereafter.
  
  We truly appreciate your patience and understanding during this time. If you have any further questions or concerns in the meantime, please dont hesitate to reach out.
  
  Best regards,
  Sierra 

  Customer Answer

  Date: 07/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have multiple fans and family members that ordered from my Teespring store back in April and in some cases earlier, and nobody has received their items. I tried to take the money that has accrued in my account out and that has now been well over the time it's supposed to be deposited. I tried talking to their "help" but they just send me nonsense links and won't answer questions. Apparently many others are having the same issues and are wondering how they manage to stay in business. It seems like it is clearly a scam company now. They haven't used social media in 4-5 years now so the only way to contact them is through not so helpful help chat. All I want is for them to print the items, ship them out and pay me the very little money they owe so I can shut the store down and never have to deal with them again.

  Business Response

  Date: 07/18/2025

  Hi *******, 
  
  Thank you for reaching out and sharing your experience. I want to sincerely apologize for the frustration and trouble these delays have caused you and those who have supported your store.
  
  Due to a recent merger, we've experienced significant setbacks with our production and fulfillment timelines. We completely understand how discouraging it is to wait this long, especially when your fans and family members placed their orders months ago. Please rest assured that our team is actively working to get caught up on delayed orders as quickly as possible.
  
  If you or your customers would like an update on any specific orders, our Fan Experience Team would be happy to assist with the latest status or a resolution. They can be reached directly at **********************  just be sure to include either the order number or the email address used at checkout for faster support.
  
  Regarding your payout, Ive flagged your request to be prioritized by our finance team. We recognize the importance of timely payments and are doing everything we can to process all outstanding payouts as quickly as possible.
  
  If you have any additional questions or concerns about your account or payment status, our Creator Experience Team is here to help. You can reach them directly at **************************.
  
  We truly appreciate your patience during this time and completely understand your desire for closure. Your feedback is important, and we take it seriously as we work through these challenges.
  
  Warm regards,
  Sierra

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mug through this company on 5/13/25 and it was supposed to arrive by 5/27/25. When the order was never marked as shipped, I reached out to customer service who informed me there was a delay and that the backlog would be resolved "as quickly as possible." After a few weeks of no contact, I reached out again on 6/26/25 for an update and was told there was a delay and no estimated date that the order would be fulfilled. The customer service *** offered to cancel the order and issue a refund. I requested the refund be processed and was told by the customer service *** the issue was "escalated" and they would confirm when the order was cancelled. 4 days later I was told the order was cancelled and the refund would be processed, and that someone would reach out when it was issued. There was no further contact from the company and no refund was issued. I reached out ***eatedly asking for confirmation of my refund and was told I needed to be patient as the issue still needed to be escalated and approved, which contradicted what I was told previously. The company is no longer responding to me at all, and they are also ignoring the small business whose product I was ordering (their owner has reached out to Spring separately regarding my order).

  Business Response

  Date: 07/17/2025

  Hi *****, 

  Thank you for reaching out, and I sincerely apologize for any trouble or inconvenience this may have caused.
  
  Im happy to confirm that your refunds have now been issued. You can expect the funds to return to your original form of payment within five business days, depending on your financial institution.
  
  Please dont hesitate to reach out if you have any questions or need further assistance in the meantime. Were always happy to help.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 07/29/2025

  Hi there,
  
  My complaint has been closed by the BBB but it has been more than 5 business days and no refund has been issued to my card despite the company claiming to have done so.

  Business Response

  Date: 07/29/2025

  Hi *****, 
  
  Thank you for your message. We looked into your refund status and found that the refund could not be processed due to an open dispute on the transaction.
  
  Unfortunately, while the BBB case may be closed, as long as a claim or dispute remains open through your payment provider, we are unable to release the funds. Once the dispute is dropped or resolved on your end, well be able to promptly issue the refund.
  
  Please feel free to reach out if you have any questions or need help navigating the next steps. Were here to assist.
  
  Sincerely,
  Sierra 

  Customer Answer

  Date: 07/31/2025

  This business is stating they will not issue a refund until my complaint is dropped they should be addressing the complaint from my credit card issuer, not telling me to rescind my actions before they will make this right.