Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've submitted an order through Teespring for a Yupoong 6606 hat with the order number being 65ea6ecc59b4ac06 The order was placed June 4th and has not been updated since June 5th. During that time, I've tried to contact customer support and have talked to two representatives who have told me that - There is no set *** for fulfilling the product, and it is not in production - That they've requested a refund since the second point of contact I have not been able to connect with customer service again and have not received any information about a refund or the status of my order since July 15th.After browsing several threads and forums on the internet, it seems that I'm not the only person suffering from these issues. One only needs to look at the teespring reddit (************************************************) to see how many people can't get a handle of customer support, cannot get updates or refunds on their order, and cannot get their product.There are threads dating back to 3 years ago, and with the business still "operating" I believe that they do not process any orders and simply manage a business that steals money from customers. I'd like them not only to respond to myself and other outstanding orders from customers over the years, but provide refunds for those who demand as such.

  Business Response

  Date: 08/05/2025

  Hi ******, 
  
  Thank you for reaching out, and please accept our deepest apologies for the delay, the lack of communication, and the overall frustration this experience has caused. We truly understand how disappointing and concerning this situation has been.
  
  Due to a recent company merger, our standard production timelines were significantly impacted, which unfortunately resulted in delays across a number of orders, including yours. We recognize that this disruption, combined with inconsistent communication, has been incredibly frustrating and for that, we are genuinely sorry.
  
  Per your request, we have now canceled your order and issued a full refund. You can expect the funds to return to your original form of payment within 35 business days, depending on your financial institution.
  
  Were actively working to resolve outstanding issues and fulfill delayed orders as quickly as possible. Please know that your feedback has been heard, and it's helping us improve during this transitional period.
  
  If you have any further questions or concerns, or if theres anything else we can assist with, please dont hesitate to reach out.
  
  Sincerely,
  Sierra

  Customer Answer

  Date: 08/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:08/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered a sample of a hoodie costing $46.69 dollars to print for a promotional item for my record label to be placed in my new film. My label is an LLC called ************************ and is producing the film. I ordered the hoodie for one of the actors to wear in the promotional materials for the film. I ordered this hoodie as a "sample" through my online shop that is supported by the Amaze *********** company known as TeeSpring or Spring. On the 28th of July I received an email confirming the item would be delivered on the 29th the following day. On the following day the item was never delivered when tracking the order online it stated the item hasn't even been shipped and is still in the production phase. When attempting to contact the support team the following day I received an email assuring me someone from the support team would be in touch with me in the next 24 hours. It has now been a week and I still have not received an email from their support them. I have tried multiple times since with no success. They have no contact phone number either, so I got in touch with ******* the platform used by their support team who could also find no contact information for Amaze Holding either and who also recommended I contact the BBB and file a complaint. I was planning on using TeeSpring to print promotional items for donors of my upcoming films in order to support my films and this is pushing back my timeline for funding my films and by extension my films. I have used this company for years and have never had issues until now so I am concerned and so is the agent I spoke with on *******. I would like to receive the item ordered and receive their assurance that I can trust this company going forward to platform my shop for promotional materials and ship those materials by their promised timeline for my music group and my films and I would like to receive a refund for the amount already paid of $******** shop: *******************************************************************

  Business Response

  Date: 08/05/2025

  Hi ******, 

  Thank you for reaching out, and please accept our sincere apologies for the delay in processing your order.
  
  Due to a recent merger, our production timelines have been temporarily impacted, and we understand how frustrating delays can be. Please know that we are actively working with our new partners to get all outstanding orders fulfilled as quickly and efficiently as possible.
  
  You will receive a tracking update via email as soon as your order ships. However, if you prefer not to wait, we completely understand. Were happy to offer you the option to cancel your order in exchange for either store credit or a full refund. Just let us know which youd prefer.
  
  We truly appreciate your patience and understanding during this transition. If you have any questions or would like to move forward with a cancellation, feel free to reply to this email and well take care of it right away.

  Sincerely, 
  Sierra 

  Customer Answer

  Date: 08/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I just hope the sample is shipped soon. And will email you if I do not receive an email notifying me the package is shipped in the next week. 
  
  Regards,
  
  ****** ***********
  
   
  

• Initial Complaint

  Date:08/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tshirt from Amaze on January 25, 2025 that was scheduled for delivery by February 7. On February 16 I contacted the business to check on my order. I was assured that it would only be a few more weeks. I continued to check back on my order status until June 25th when I requested a refund for my order. I was told that a refund would be given but I have not received it.

  Business Response

  Date: 08/04/2025

  Hi ***, 

  Thank you for reaching out and bringing this to our attention. We sincerely apologize for any inconvenience or frustration this delay may have caused.
  
  Upon reviewing your order, we can confirm that it was canceled and fully refunded as of August 4th. The refund has been processed to your original form of payment, and you should expect to see the funds reflected in your account within 35 business days, depending on your financial institution.
  
  We truly appreciate your patience and understanding, and we're here should you have any further questions or concerns in the meantime.

  Sincerely, 
  Sierra 

   

  Customer Answer

  Date: 08/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** *****
  
   
  

• Initial Complaint

  Date:07/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 hoodies in March and they were never sent, their customer service has been giving me the run around in email since March.

  Business Response

  Date: 07/31/2025

  Hi *****, 

  Thank you so much for reaching out, and please accept our sincerest apologies for any inconvenience this delay may have caused.
  
  After reviewing your orders, we can confirm they have been successfully canceled and refunded per your request. You should see the funds returned to your original form of payment within five to seven business days, depending on your financial institution.
  
  We genuinely appreciate your patience and understanding throughout this process. If theres anything else we can do to assist you or if you have any further questions or concerns, please dont hesitate to reach out. We're here to help.

  Sincerely, 
  Sierra 

  Customer Answer

  Date: 07/31/2025

  There are no deposits / refunds from any company with the word "spring" anywhere in the name as a whole or part of a word.

  Please identify the sender for the refund so I can verify Im looking for the right thing, currently using "sprin" "springstore" teespring" show no credits.

  Business Response

  Date: 07/31/2025

  Hi *****, 

  Thank you for following up.
  
  Please note that any charges or returned funds related to your order would appear under ************************* on your statement. 
  
  If you do not see a refund from *************************, we recommend reaching out to your financial institution directly as they can help confirm if the funds have been released and provide additional insight based on your account activity.
  
  Please let us know if there's anything else we can assist with in the meantime!
  
  Best regards,
  Sierra 

• Initial Complaint

  Date:07/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are selling printed products online and never fulfilling them and if you go to there chat support it will come up your next online but nobody ever answers

  Business Response

  Date: 08/07/2025

  Hi *****, 

  Thank you for reaching out and bringing this to our attention. We truly appreciate your patience, and Im happy to provide an update regarding your recent orders.
  
  Upon reviewing your order history, I can confirm that the following orders have been successfully canceled and refunded as of August 5th:
  
  01JZ9EABDGW8WCFWXPHZ4EX0AJ3d9f
  
  01JZ9CQVG2YN2EE31HTTPAPGDGc478
  
  Please allow 57 business days for the funds to return to your original form of payment, depending on your financial institution.
  
  As for order 01JZ9EABDGW8WCFWXPHZ4EX0AJ93ff, this item has already shipped and, as a result, we are unfortunately unable to cancel or refund it at this time. According to **** tracking, the package was marked as delivered on August 7th. You can view the full tracking details here:
  
  **********************************************************************************************************************

  If you have not received this package or believe there may be an issue with the delivery, please dont hesitate to let us know. Id be more than happy to investigate further and ensure this is resolved for you.
  
  Thanks again for your understanding. I look forward to your reply!
  
  Sincerely, 
  Sierra 

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for $115.97 on March 12 and the other is for $74.19 on Feb 2 of this year. I never received my items. I have been trying to get refunded for months and months. The company doesn't respond anymore. They said they refunded ONE ITEM out of many but I never got any money returned like they said I would. I provided the many different tracking #s to them and still no response. I just want my money back. I can't go through Sezzle, which is how I paid, to recoup anything because they strung me along for over 90 days and Sezzle won't help now.

  Business Response

  Date: 07/29/2025

  Hi *********, 
  
  Thank you for reaching out, and I sincerely apologize for the continued delays and lack of communication you've experienced. We understand how frustrating and exhausting this process has been, and we deeply regret the inconvenience it has caused.
  
  As of July 29th, all the escalated orders have been canceled and fully refunded. You can expect the funds to return to your original form of payment within three to five business days, depending on your payment provider.
  
  Were truly sorry for the trouble and appreciate your patience. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Warm regards,
  Sierra 
  

  Customer Answer

  Date: 07/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *****
  
   
  

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally made an order on 2/19/25 for a mug and a t-shirt. I contacted the company on 3/19/25 to find out where the products were. The company explained due to a higher than normal volume of orders, they were behind. They gave me a refund on the shipping equaling $9.98. I received the mug a month later. On 5/1/25 (case #******), I contacted the company once again and they gave me the same excuse of backlog. On 6/4/25 (case #******), contacted the company again, cancelled the order and asked for a refund. ********* stated they would issue the refund once the cancellation was completed. I received an update on 6/18 stating the order has been cancelled and will be issuing a refund in 5 to 7 business days. I never received the refund.On 7/8/25 ( case #******), contacted the company again. ****** exclaimed the order was indeed cancelled and he would get with the finance team to get an update on the refund. I have not heard back. On 7/28/25, I tried to contact the company again but even though the chat said I was next in line, I waited for over 2 hours and was never helped. I do have the emails of the conversations that took place.

  Business Response

  Date: 07/29/2025

  Hi Tassie, 
  
  Thank you for taking the time to follow up, and I want to sincerely apologize for the extended delay and the lack of follow-through on your refund request. We understand how frustrating this experience has been and regret the inconvenience it has caused.
  
  Weve gone ahead and canceled and refunded your order in full as of today. The remaining funds should return to your original form of payment within five business days, depending on your banks processing times.
  
  Were truly sorry for the repeated delays and lack of communication you've encountered throughout this process. If you have any questions or need further assistance, please dont hesitate to reach out. Were here to make things right.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 07/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:07/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11, 2025, I placed an order with Spring for a t-shirt priced at $22.49. Including shipping ($4.99) and tax ($1.98), the total charge came to $29.46. The estimated delivery date was February 26, 2025.When the item had not arrived by mid-March, I contacted Spring customer service on March 15th for a status update. I was told the shirt was still in production and would be shipped as soon as possible. As an apology for the delay, Spring refunded the $4.99 shipping fee, which I received *********** May 20thmore than three months after placing the orderI still had not received the item. I contacted customer service again to request a cancellation and full refund. I was told my cancellation request would be escalated to the production team and that I would receive an update. I followed up multiple times asking for a refund, but was met with vague responses and no resolution.I informed Spring that if I did not receive a refund, I would be filing a complaint with the Better Business Bureau and disputing the charge with my credit card provider. Since then, I have not received any further communication from Spring, nor have I received the product or a refund.Spring has failed to deliver the item I paid for, has not honored my cancellation and refund requests, and has ceased communication. As of today, they are unlawfully retaining my payment of $24.47 (original amount minus shipping refund) without providing the purchased product.I am requesting a full refund of $24.47.

  Business Response

  Date: 07/29/2025

  Hi ******, 
  
  Thank you for reaching out, and I truly apologize for the inconvenience and lack of communication you've experienced.
  
  Per your request, your order has been canceled and fully refunded as of July 28th. The refunded amount of $24.47 should return to your original form of payment within five to seven business days, depending on your banks processing times.
  
  We're very sorry for the delays and the frustration this situation has caused. If you have any further questions or need additional assistance, please dont hesitate to reach out. We're here to help.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 07/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *********
  
   
  

• Initial Complaint

  Date:07/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order for a "******* Racing" Tee Shirt on 01/14/2025. Have been in contact with ***** a couple times, and she did refund my shipping of 4.99 and assured me my Tee shirt was coming very soon.On Thu, Mar 13, 2025 at 7:21AM ***** G (Spring) ********************************* wrote:Hi ***, Thank you for reaching out! We completely understand your concern and appreciate your patience. Toward the end of January, we experienced an unexpectedly high volume of orders, which created a backlog with our new print partners. Unfortunately, this has caused some delays, including with your order 01JHH4XPS3EFNEJ5Z1WR40JYQN2ca7. Please rest assured that our team is working hard to fulfill all orders, however, as of now we do not have an updated ETA. I'm sorry for this. As soon as your order ships, youll receive a confirmation email with tracking details. In the meantime, you can check the status of your order here: ***************************************************************************** As an apology for the delay, I have gone ahead and issued you a shipping refund in the amount of $4.99 and this will post to your ****** account within 24 business hours. We sincerely apologize for the delay and truly appreciate your understanding. If theres anything else we can assist you with, please let us know! Warmest regards,***** Spring Fan Experience Team Thank you, ***

  Business Response

  Date: 07/28/2025

  Hi ***, 
  
  Thank you for following up, and we truly appreciate your patience throughout this process.
  
  Per your request, I can confirm that your order for the ******* Racing Tee (order 01JHH4XPS3EFNEJ5Z1WR40JYQN2ca7) has been officially canceled and refunded as of July 28th. If you havent already seen the refund reflected in your account, it should return to your original form of payment shortlyprocessing times can vary slightly depending on your payment provider.
  
  If there's anything else we can do to help or if you have any further questions, please dont hesitate to reach out.
  
  All the best,
  Sierra 

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of sweatpants for my husband on May 8, 2025. A payment of $41.42 was processed at that time. After never receiving the product, several emails were exchanged and I was reassured that my order was being produced and should be mailed out shortly. I never received my order. I emailed the company once again asking for a refund and was told my product would be sent out at the end of the week. It was never mailed out. I asked for a refund and was told too much time had lapsed and they could not refund me. They offered to give me a credit. Why would I want a credit? This is the second time I havent received a product from them. Ive insisted on a refund.

  Business Response

  Date: 07/28/2025

  Hi *****, 

  Thank you so much for reaching out. I sincerely apologize for any trouble or frustration this situation may have caused.
  
  After reviewing your order history, I can confirm that orders 01JTSGM1B5TWF20K9BF2ACQ4DB03dd and 01JJY3KDGZPB1STXSKQ0EQYMYD09f7 were successfully canceled and refunded as requested. If you have not yet seen the funds returned to your original form of payment, we kindly recommend checking with your financial institution, as processing times can vary depending on the provider.
  
  Should you have any additional questions or need further assistance, please dont hesitate to reach out. Were more than happy to help.
  
  Warm regards,
  Sierra

  Customer Answer

  Date: 07/29/2025

  Im very glad that you have decided to give me a refund; however, it should have never taken 3 months to receive my refund for my first order. Please dont pretend like you refunded my second order out of good business. You denied me. The only reason you agreed to the refund was AFTER I contacted the BBB. You need to stop doing business until you conduct your business in a professional and courteous manner. 

  Business Response

  Date: 07/29/2025

  Hi *****, 
  
  Thank you for your message. We sincerely apologize for the delays and frustration youve experienced, you're absolutely right that this process should not have taken as long as it did.

  While we regret that your concerns were not addressed more promptly, we want to assure you that your feedback has been taken seriously. We are actively reviewing our internal processes to ensure a more timely and professional experience for all customers moving forward.
  
  Again, were truly sorry for the inconvenience and appreciate you holding us accountable. If there's anything further we can do to assist, please dont hesitate to reach out.
  
  Sincerely,
  Sierra