Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lack of communication and poor timing is unacceptable. I have been unable to reach anyone, with 3 tickets open. It has been two months with no communication. I now want to cancel my three orders. The store has been deleted for some reason and reads: "Sorry, this product is history!" Please refund my money asap and cancel these orders or ship them asap.

  Business Response

  Date: 08/18/2025

  Hi *******, 

  Thank you for bringing this to our attention, and please accept our sincerest apologies for the frustration and inconvenience youve experienced.
  
  We have canceled your order and have escalated this to our finance team for a refund. Once the refund has been processed, I will confirm with you directly so you know it has been completed.
  
  We truly regret the delays and miscommunication that led to this situation and appreciate your patience as we work to make it right. Please dont hesitate to reach out in the meantime if you have any questions.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 08/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:08/14/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) I ordered 2 shirts and was charged for 2 (one M, one S, both cream color). I was charged $65.44. However, confirmation email shows $32.72 and only 1 shirt. 2) Shirt was promised July 31 to Aug 4th but never shipped. I reached out via chat and got no response. I reached out via email several times, and go no response despite listed 24 hour / 1 business day SLA response time. 3) I was finally able to connect with a representative over chat. On Aug 8th the order was supposed to be canceled and refunded but has not been. I ordered this for an event and at this point will not get it in time for the event so I want a refund due to the supplier not meeting their commitments and not responding to customer inquiries and complaints per the **** listed in their communications.

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/9/2025.I paid $30.31 with taxes and shipping for a shirt.I never received the shirt. It's been 4 months. It been "in production" also for a couple months.I asked for a refund via chat support at least a week ago and have received no refund.

  Business Response

  Date: 08/18/2025

  Hi ******, 
  
  Thank you for bringing this to our attention, and please accept our sincerest apologies for the frustration and inconvenience youve experienced.
  
  We have canceled your order and have escalated this to our finance team for a refund of the remaining amount. Once the refund has been processed, I will confirm with you directly so you know it has been completed.
  
  We truly regret the delays and miscommunication that led to this situation and appreciate your patience as we work to make it right. Please dont hesitate to reach out in the meantime if you have any questions.
  
  Warm regards,
  Sierra 
  

• Initial Complaint

  Date:08/13/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't get my payout for ***** dollars and I made the request on 07/17 of last month and still have not received it. I have seen that my ****** account information is correct on my end. this there automated reposes We've received your payout and we're processing it now! Payout requests are processed once a month. Payouts must be requested by the 21st of the month in order to be included with the payouts processed at the end of that month. If you have any questions, please contact support.I have email 4 with the email ****************************

• Initial Complaint

  Date:08/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shirt through one of their creators on July 13th, getting the confirmation that the order was competed and was estimated to be done the 24th - 28th of that same month. ****** is now here and Im without a shirt looking at other peoples experiences with the company and realizing that my shirt might not come for many more months without reason, notice, or a way to cancel because its not a preorder and because the product was instantly put as printing making me unable to cancel. This is a scummy practice which scams people out of money for shirts that they dont know will ever come, I dont want to be another person waiting 6+ months for their product to arrive.

  Business Response

  Date: 08/18/2025

  Hi Sophie, 

  Thank you for reaching out, and we sincerely apologize for the inconvenience and frustration this delay has caused. After reviewing your order, we can confirm that it has already shipped and, unfortunately, we are unable to process a cancellation at this stage.
  
  You may track your shipment at the following link:
  

  **********************************************************************************************************************

  We completely understand how disappointing this experience has been and truly regret the delay in fulfillment. Please know that we are working diligently with our production and shipping partners to ensure orders are delivered as quickly as possible.
  
  If you have any additional concerns or need further assistance, please dont hesitate to reach out. Were here to help.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 08/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:08/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a hooded sweatshirt from Teespring (order 01JMFZ7EMWHWNGTCK2049DY3QG034b) on February 19 of this year. As of now this order has not been fulfilled. I filed support case ****** on March 16th, and was told by "*********" on the same day that "Toward the end of January, we experienced an unexpectedly high volume of orders, which created a backlog with our new print partners," which caused the delay. On August 1st I filed support ticket ****** to get another update; as of now there has been no response and I am unable to find any way to get an update on the support ticket.

  Business Response

  Date: 08/08/2025

  Hi *****, 

  Thank you for reaching out and I have also followed up with your most recent support ticket. Please accept our sincerest apologies for the delay, the lack of communication, and the frustration this experience has caused. We fully understand how disappointing and concerning this has been for you.
  
  Following a recent company merger, our standard production timelines were significantly impacted, leading to unexpected delays for a number of orders including yours. We know that these disruptions, paired with inconsistent updates, have been incredibly frustrating, and for that we are truly sorry.
  
  Our team is actively working to get all delayed orders fulfilled as quickly as possible. You will receive an email with tracking details as soon as your order ships. In the meantime, please dont hesitate to reach out if you have any further questions or concerns.
  
  We appreciate your patience and understanding, and we look forward to resolving this for you as quickly as possible.
  
  Kind regards, 
  Sierra 

  Customer Answer

  Date: 08/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously filed a complaint regarding this order, the business agreed to provide a refund or complete the order. I followed up with the business and asked for a refund. The initial order was made February 20, 2025. My request for a refund was first made June 7, and again on June 15. On June 15 I was told that if I continued to reach out, it would move my request out of the queue to be cancelled. I stopped reaching out to allow time to cancel my order and refund it. It is now August 7 and I still have not received a refund. This business has held onto my money for nearly 6 months, refuses to fulfill my order, and now refuses to refund my money, that they have held onto, interest free, for 6 months. At this point, I just want my money back.

  Business Response

  Date: 08/08/2025

  Hi *********, 
  
  We sincerely apologize for the delay and any frustration this experience has caused. Per your request, your order has been canceled and fully refunded as of August 7th.
  
  Depending on your financial institution, it may take up to ************************************************* your account.
  
  We truly regret the inconvenience and appreciate your patience throughout this process. If you do not see the refund after the stated timeframe, please dont hesitate to let us know so we can assist further.
  
  Kind regards,
  Sierra 
  

• Initial Complaint

  Date:08/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three T-shirts on July 9, 2025. Estimated delivery date was July *****, 2025. I have never received a shipping confirmation and the order tracking states my shirts are still in production. I have sent several emails to customer service with no response detailing an update on my order and no refund issued. I have only received automated emails stating they will get back to me in 24 business hours and I have received no response.

  Business Response

  Date: 08/11/2025

  Hi Abbi, 

  Thank you for reaching out, and we sincerely apologize for any inconvenience this delay and lack of communication may have caused. Due to a recent company merger, we experienced production delays that impacted our usual timelines.
  
  Per your request, we have canceled and refunded orders 01JZRZ85D5XJRWFMZE535EVHAK72e2 & 01JZRZ85D5XJRWFMZE535EVHAKc58c. The funds should return to your original form of payment within five business days.
  
  As for order 01JZRZ85D5XJRWFMZE535EVHAKc6b5, we are unable to cancel it as it has already shipped. It is estimated to arrive by August 19th. You can track its progress using the link below:
  
  **********************************************************************************************************************
  
  We kindly ask that you allow up to five business days from the estimated delivery date for this order to arrive. Please dont hesitate to reach out if you have any questions or concerns in the meantime. Were always happy to help.
  
  Warm regards,
  Sierra 

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waited months for products from their merch builder (Spring) that never arrived. They took so long I had to ask them to refund the shipping. Got tired of waiting, so I requested a refund. Its been a few months and no refund.

  Business Response

  Date: 08/05/2025

  Hi ******, 

  Thank you so much for reaching out and bringing this to our attention. We sincerely apologize for any inconvenience the delay may have caused and truly appreciate your patience throughout the process.
  
  As requested, your orders have been successfully canceled and refunded. You can expect the refunded amount to return to your original form of payment within 35 business days, depending on your financial institution.
  
  If you have any questions or need further assistance in the meantime, please dont hesitate to reach outwere here to help.
  
  Kind regards, 
  Sierra 

  Customer Answer

  Date: 08/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Spring by Amaze on July 14th, 2025. There have been no updates about my order. I was supposed to receive it last month. It is now August. I tried reaching out to customer service, which has indicated that they will respond in 24 hours but it has been several days. I want a refund. This company is a scam.

  Business Response

  Date: 08/05/2025

  Hi Bianca, 
  
  Thank you for reaching out, and please accept our sincere apologies for the delay and the lack of timely communication. We understand how frustrating this experience has been and truly regret the inconvenience caused.
  
  Per your request, your order has been canceled and a full refund has been issued. You can expect the funds to return to your original form of payment within 35 business days, depending on your financial institution.
  
  Were very sorry for the trouble this has caused and appreciate your patience in the meantime. If theres anything further we can do to assist, please dont hesitate to let us know.
  
  Sincerely,
  Sierra