Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shirt from Spring on Jul 13, 2025 and they have taken the money out of my account. Today is Aug 23, 2025 and I still haven't received my order after promising my estimated arrival Thu, Jul 24 - Mon, Jul 28. I've tried to contact them and I get no response. I want my order or my money back.

• Initial Complaint

  Date:08/22/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for three shirts on July 8, 2025 with an estimated delivery date of July 18 - July 22, 2025. I received an update the following day that my shirts were in production. See doc #1 - 4. On July 19, July 21, July 22, July 23, July 28, and July 29, I reached out to the company for an order update, but only received generic responses; no one ever responded within the "next 24 business hours" as stated in the emails (see doc #6 - 12, 14). I initiated a live chat on July 24, but the conversation was not productive, and the agent essentially hung up on me (see doc #**).On August 19, I finally received an email stating they would proceed with the cancellation request. (see doc #**). I had set up this online shop to raise money for our nonprofit wildlife group. A member of the community ordered a shirt a month before I did (in June) and he has yet to receive his package. I have closed my account and tried several times to cancel my order. I just want my money back. I don't know what they are doing or why the products aren't being shipped, but this is awful.

• Initial Complaint

  Date:08/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/1/25 I ordered two shirts totaling $ *****. The website claims they send orders out within 10 days. It has now been almost 4 months with no progress in the order. They do not have a phone number to call to request a refund, they only have a chatbot who claims they will connect you to a human but the waits are so long that you give up. They also claim that if you dont get to talk to a human they will email you within 24 hours. This is also false. I would like my money refunded and this company to not be allowed to commit fraud against other people. Thank you.

• Initial Complaint

  Date:08/20/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered two merch items on Spring during the 4th of April 2025. The estimated shipping date was round the 25th of April. One of these items arrived during the end of May, another one has still not arrived. Support has stated it was due to supply chain disruptions. I have asked for a refund, due to it not arriving, on the 2nd of August 2025, however I have not recieved a reply.

• Initial Complaint

  Date:08/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 shirts for my daughter 5/25. Almost 2 months later, I'm told there is "a delay with their new printing partners." Reading these other complaints, it sounds like they have been saying this for 2-3 years. ************, STAY AWAY

  Business Response

  Date: 08/19/2025

  Hi ******, 

  Thank you for reaching out, and please accept our sincere apologies for the ongoing delay with your order. A recent company merger has unfortunately affected our standard production times, and we understand how frustrating this has been.
  
  Per your request, we have canceled your orders and escalated them to our finance team to be refunded. Once the refunds have been processed, we will follow up with confirmation for your records.
  
  We regret the inconvenience this situation has caused and truly appreciate your patience and understanding as we work to resolve it.
  
  Best regards,
  Sierra 

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a t-shirt for my partner's 25th birthday on ****************. Before I'd purchased it, I reached out in their live chat feature and asked if it was guaranteed to arrive for August 23rd, the date of his birthday. They said, "Yes, if you order within the next few days, your order is guaranteed to arrive between August 14th and August 18th." I thought this was great, and ordered the shirt. On the 3rd of August, my order was updated to in-production, and I was excited for his gift. On August 8th, I decided to check in and see if there was any kind of update on my order, and there was none. I left it alone and then checked again on the 11th. Nothing. I reached out again, via the chat function, and asked if there was any kind of update or anything on my order, because I was getting worried that it would not arrive in the window they provided. They said there was a delay, and that they could no longer guarantee that my order would be in on time. I requested a refund on my shipping, since they claimed it shouldn't be too late. Then, I discovered that hundreds of people have been getting their orders 6+ months late, and I wanted to cry. I requested a cancellation and a full refund, and they said they were "beginning the process" of my cancellation. I asked if I would get my refund, and they said "As soon as the order is canceled, I will reach you back to let you know about the refund time frame." This felt like a dodge to my question, so I asked when I would receive my cancellation email, and they said "I cannot provide an exact ETA, but I will inform you as soon as the order is canceled. The process shouldnt take much longer." I just want my money back, and I regret EVER doing business with these people.

  Business Response

  Date: 08/19/2025

  Hi Carsyn, 

  Thank you for reaching out, and I want to sincerely apologize for the experience youve had with your order. We completely understand your frustration, and we regret that we were unable to meet the delivery timeline promised.
  
  Per your request, we have canceled your order and escalated this to our finance team to be refunded. Once the refund has been processed, we will follow up with confirmation for your records.
  
  We truly regret the inconvenience this has caused and appreciate your patience as we work to finalize the refund.
  
  Best regards,

  Sierra 

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Order placed on 5/7 w/ Spring vendor at this specific site - ************************************************************* items never shipped beyond their expected delivery date, upon inquiry on 6/4 they cited a delay in production -On 6/14 I requested a refund via email, support responded on 6/18 saying they'd process a credit -Emailed support on 7/1 as I still hadn't received a credit. On 7/4 they responded and said it could take '5-10 business days or longer'-*************** on 8/4 again asking for a credit asap or I'd file with BBB, they never responded.-Please see two attachments for the entire email correspondence outlined above, as well as a snapshot of my credit card transaction

  Business Response

  Date: 08/18/2025

  Hi ***********,
  
  Thank you for reaching out, and please accept our sincerest apologies for the delay and lack of communication regarding your orders. I completely understand how frustrating this has been, and Im very sorry for any trouble the delay may have caused.
  
  Per your request, your orders have been canceled, and we have escalated them to our finance team to be refunded. Once the refund has been processed, I will follow up with you directly to confirm.
  
  We greatly appreciate your patience as we work to make this right, and again, I apologize for the inconvenience this has caused. Please dont hesitate to reach out in the meantime if you have any questions or need further assistance.
  
  Warm regards,
  Sierra 

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a creator on their Spring tee shirt hosting site, On, 07/15/25 I requested a payout via ****** for $140.91 I still have not received payment. I started contacting them shortly after I didn't receive the payment only to be left in a virtual chat that told me I would have to wait 4-6 minutes, well after an hour, that message then updated to ***** days?. I reached out via email a few times with no luck. I finally filed a report on trustpilot and was contacted, however I continue to get the same generic message that my payment is going to be processed. We are at a month now, and still nothing. I would like the money I am owed.

  Business Response

  Date: 08/18/2025

  Hi *******, 
  
  Thank you for reaching out, and I want to sincerely apologize for both the delay in processing your payout and the lack of communication youve experienced. I completely understand how frustrating this has been.
  
  We have flagged your payout request with our finance team, and it is currently being prioritized. Your payout of $140.91 should be processed as soon as possible, and I will follow up to confirm once it has been completed.
  
  We truly regret the inconvenience this delay has caused and greatly appreciate your patience as we work to resolve it. Please dont hesitate to reach out if you have any further questions in the meantime.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 08/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two T-Shirts on June 30th from a company named Spring by Amaze. URL ******************************, the email from the order said Estimated arrival Thu, Jul 10 - Mon, Jul 14. One of the two tshirts arrived July 24, 2025, 1:09 pm. **** Tracking **********************.The other is still in printing status, I have contacted them countless times. The person who replied claims to have elevated my order, but nothing going on 1.5 months now. I have the email discussion. Today, I decided to file a complaint and have demanded a refund. No response yet, but I am calling *************** and trying to get the money back from them via my credit card payment.I have exported the email thread to PDF and attached to the complaint.

  Business Response

  Date: 08/18/2025

  Hi *********, 

  Thank you for reaching out, and please accept our apologies for the delay and the frustration this has caused.
  
  We have canceled your order and issued a refund for the unfulfilled item. The funds should return to your original form of payment within 35 business days, depending on your banks processing time.
  
  We truly regret the inconvenience youve experienced and appreciate your patience throughout this process. Please dont hesitate to reach out if you have any further questions or need additional assistance.
  
  Warm regards,
  Sierra 

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lack of communication and poor timing is unacceptable. I have been unable to reach anyone, with 3 tickets open. It has been two months with no communication. I now want to cancel my three orders. The store has been deleted for some reason and reads: "Sorry, this product is history!" Please refund my money asap and cancel these orders or ship them asap.

  Business Response

  Date: 08/18/2025

  Hi *******, 

  Thank you for bringing this to our attention, and please accept our sincerest apologies for the frustration and inconvenience youve experienced.
  
  We have canceled your order and have escalated this to our finance team for a refund. Once the refund has been processed, I will confirm with you directly so you know it has been completed.
  
  We truly regret the delays and miscommunication that led to this situation and appreciate your patience as we work to make it right. Please dont hesitate to reach out in the meantime if you have any questions.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 08/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****