Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for $115.97 on March 12 and the other is for $74.19 on Feb 2 of this year. I never received my items. I have been trying to get refunded for months and months. The company doesn't respond anymore. They said they refunded ONE ITEM out of many but I never got any money returned like they said I would. I provided the many different tracking #s to them and still no response. I just want my money back. I can't go through Sezzle, which is how I paid, to recoup anything because they strung me along for over 90 days and Sezzle won't help now.

  Business Response

  Date: 07/29/2025

  Hi *********, 
  
  Thank you for reaching out, and I sincerely apologize for the continued delays and lack of communication you've experienced. We understand how frustrating and exhausting this process has been, and we deeply regret the inconvenience it has caused.
  
  As of July 29th, all the escalated orders have been canceled and fully refunded. You can expect the funds to return to your original form of payment within three to five business days, depending on your payment provider.
  
  Were truly sorry for the trouble and appreciate your patience. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Warm regards,
  Sierra 
  

  Customer Answer

  Date: 07/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *****
  
   
  

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally made an order on 2/19/25 for a mug and a t-shirt. I contacted the company on 3/19/25 to find out where the products were. The company explained due to a higher than normal volume of orders, they were behind. They gave me a refund on the shipping equaling $9.98. I received the mug a month later. On 5/1/25 (case #******), I contacted the company once again and they gave me the same excuse of backlog. On 6/4/25 (case #******), contacted the company again, cancelled the order and asked for a refund. ********* stated they would issue the refund once the cancellation was completed. I received an update on 6/18 stating the order has been cancelled and will be issuing a refund in 5 to 7 business days. I never received the refund.On 7/8/25 ( case #******), contacted the company again. ****** exclaimed the order was indeed cancelled and he would get with the finance team to get an update on the refund. I have not heard back. On 7/28/25, I tried to contact the company again but even though the chat said I was next in line, I waited for over 2 hours and was never helped. I do have the emails of the conversations that took place.

  Business Response

  Date: 07/29/2025

  Hi Tassie, 
  
  Thank you for taking the time to follow up, and I want to sincerely apologize for the extended delay and the lack of follow-through on your refund request. We understand how frustrating this experience has been and regret the inconvenience it has caused.
  
  Weve gone ahead and canceled and refunded your order in full as of today. The remaining funds should return to your original form of payment within five business days, depending on your banks processing times.
  
  Were truly sorry for the repeated delays and lack of communication you've encountered throughout this process. If you have any questions or need further assistance, please dont hesitate to reach out. Were here to make things right.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 07/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:07/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11, 2025, I placed an order with Spring for a t-shirt priced at $22.49. Including shipping ($4.99) and tax ($1.98), the total charge came to $29.46. The estimated delivery date was February 26, 2025.When the item had not arrived by mid-March, I contacted Spring customer service on March 15th for a status update. I was told the shirt was still in production and would be shipped as soon as possible. As an apology for the delay, Spring refunded the $4.99 shipping fee, which I received *********** May 20thmore than three months after placing the orderI still had not received the item. I contacted customer service again to request a cancellation and full refund. I was told my cancellation request would be escalated to the production team and that I would receive an update. I followed up multiple times asking for a refund, but was met with vague responses and no resolution.I informed Spring that if I did not receive a refund, I would be filing a complaint with the Better Business Bureau and disputing the charge with my credit card provider. Since then, I have not received any further communication from Spring, nor have I received the product or a refund.Spring has failed to deliver the item I paid for, has not honored my cancellation and refund requests, and has ceased communication. As of today, they are unlawfully retaining my payment of $24.47 (original amount minus shipping refund) without providing the purchased product.I am requesting a full refund of $24.47.

  Business Response

  Date: 07/29/2025

  Hi ******, 
  
  Thank you for reaching out, and I truly apologize for the inconvenience and lack of communication you've experienced.
  
  Per your request, your order has been canceled and fully refunded as of July 28th. The refunded amount of $24.47 should return to your original form of payment within five to seven business days, depending on your banks processing times.
  
  We're very sorry for the delays and the frustration this situation has caused. If you have any further questions or need additional assistance, please dont hesitate to reach out. We're here to help.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 07/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *********
  
   
  

• Initial Complaint

  Date:07/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order for a "******* Racing" Tee Shirt on 01/14/2025. Have been in contact with ***** a couple times, and she did refund my shipping of 4.99 and assured me my Tee shirt was coming very soon.On Thu, Mar 13, 2025 at 7:21AM ***** G (Spring) ********************************* wrote:Hi ***, Thank you for reaching out! We completely understand your concern and appreciate your patience. Toward the end of January, we experienced an unexpectedly high volume of orders, which created a backlog with our new print partners. Unfortunately, this has caused some delays, including with your order 01JHH4XPS3EFNEJ5Z1WR40JYQN2ca7. Please rest assured that our team is working hard to fulfill all orders, however, as of now we do not have an updated ETA. I'm sorry for this. As soon as your order ships, youll receive a confirmation email with tracking details. In the meantime, you can check the status of your order here: ***************************************************************************** As an apology for the delay, I have gone ahead and issued you a shipping refund in the amount of $4.99 and this will post to your ****** account within 24 business hours. We sincerely apologize for the delay and truly appreciate your understanding. If theres anything else we can assist you with, please let us know! Warmest regards,***** Spring Fan Experience Team Thank you, ***

  Business Response

  Date: 07/28/2025

  Hi ***, 
  
  Thank you for following up, and we truly appreciate your patience throughout this process.
  
  Per your request, I can confirm that your order for the ******* Racing Tee (order 01JHH4XPS3EFNEJ5Z1WR40JYQN2ca7) has been officially canceled and refunded as of July 28th. If you havent already seen the refund reflected in your account, it should return to your original form of payment shortlyprocessing times can vary slightly depending on your payment provider.
  
  If there's anything else we can do to help or if you have any further questions, please dont hesitate to reach out.
  
  All the best,
  Sierra 

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed and order on their website, payed expedited shipping, but did not receive an order confirmation. I checked back and saw that my card was charged and payment settled so I reached out to their customer service. I received a ticket number and followed up everyday for a week with no response. Then I logged on to chat to a real person on their site and sent over proof of my purchase and they said they would check on it with their financial department to confirm and get back to me. I did not hear back so I reached out another time and have still not received any communication. I need to now try and fight the charge with my bank, but as it has been almost 2 weeks I am afraid they will not accept my claim.

  Business Response

  Date: 07/29/2025

  Hi *******,
  
  Thank you for reaching out, and I sincerely apologize for the trouble and frustration this experience has caused. We understand how disappointing this situation has been especially after paying for expedited shipping and not receiving timely communication.
  
  Per your request, we have gone ahead and issued a full refund for your order. The funds should return to your original form of payment within 57 business days, depending on your banks processing time.
  
  If you have any further questions or if there's anything else we can do to help, please dont hesitate to reach out. We truly appreciate your patience and are sorry again for the inconvenience caused.
  
  Best, 
  Sierra 

  Customer Answer

  Date: 07/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:07/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son's karate school used this company for their Summer t-shirts and other clothing options. On March 8, 2025, I placed an order for a long-sleeve shirt. The estimated arrival date, according to my confirmation email, was between March 20 and March 24, 2025. On May 2, 2025, I reached out to customer service as the shirt had not been shipped and was still listed as "in production" on the tracking page. They had already charged me the full amount for the shirt at this time. I was told on May 10, *************************************************************************************** request prioritization from the production team. I chose prioritization, as I still wanted the shirt. In the meantime, I had placed another order for the karate school's summer shirt on May 1, 2025, and asked that it also be added to the prioritization request. They agreed and said that I would receive an email when both orders were ready to ship. On May 19, 2025, I reached back out to the customer service *** as I had not received any shipping notifications. They ***lied that the production team was working diligently on my orders. On June 2, 2025, I had still not gotten a shipping notification and I found out that the karate school was going to sever ties with this company as most of the other karate school members were having the same issues, and we were told to ask for full refunds. On June 3, 2025, I requested refunds for both of my orders. They got back to me on June 7, 2025 that it would take 5-7 business days to process the cancellations. On June 23, 2025, I reached out as I had not gotten a cancellation confirmation or a refund. On June 25, 2025, they confirmed that my orders had been cancelled and they would be processing a refund. I reached out again to request a status update on my refund on July 7, July 17, July 18, July 21, and July 22, 2025 and have not heard anything back at all.

  Business Response

  Date: 07/25/2025

  Hi ******,

  Thank you so much for your patience, and Im truly sorry for the frustration and inconvenience this experience has caused  especially with both of your orders and the multiple follow *** youve had to make.
  
  Weve gone ahead and processed your refund in full. You should see the funds returned to your original form of payment within 35 business days, depending on your bank.
  
  If theres anything else we can do to help or if you have any further questions, please dont hesitate to reach out.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 07/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I ordered a t shirt on 4-1-25 the first excuse was there was a production issue well that excuse still says that on my order well after many times trying to get my shirt I asked for a refund that was late may well its now 7-23-25 and still NO refund or anything from the company

  Business Response

  Date: 07/25/2025

  Hi ******, 
  

  Thank you for bringing this to our attention and I sincerely apologize for the extended delay and the lack of communication regarding your order. We understand how frustrating this has been, and we truly regret the inconvenience its caused.

  As of July 23rd, your order has been canceled and a full refund has been processed. You should see the funds return to your original form of payment within 35 business days, depending on your bank.

  If you have any questions in the meantime, please dont hesitate to reach out. 

  Warm regards,
  Sierra 
  

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a shirt to support a dog rescue. $32.08 was taken from my account on 4/30/2025. The order never shipped and I was told several times I would receive a refund. Apparently this company scammed the rescue by promising they could print the shirts but did not. Id like to receive my refund.

  Business Response

  Date: 07/22/2025

  Hi *****, 
  
  Thank you for reaching out, and I sincerely apologize for the delay and any frustration this experience may have caused.
  
  We understand how disappointing this has been, especially after the extended wait and multiple follow-ups. I want to let you know that weve processed your refund, and the funds should return to your original form of payment within 35 business days.
  
  We truly appreciate your patience and understanding, and were sorry again for the inconvenience.
  
  If theres anything else we can assist with, please dont hesitate to reach out.
  
  Best regards,
  Sierra

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on Feb 28th for 1 sweatshirt. Was told it would be delivered by March 14th. On the 9th of April was told there was shipping delay. On June 8th I asked for a refund and was told refund was approved. Still have not received refund on July 21

  Business Response

  Date: 07/22/2025

  Hi *********, 
  
  Thank you for reaching out, and I sincerely apologize for the delay and any frustration this experience may have caused.
  
  We understand how disappointing this has been, especially after the extended wait and multiple follow **** I want to let you know that weve processed your refund, and the funds should return to your original form of payment within 35 business days.
  
  We truly appreciate your patience and understanding, and were sorry again for the inconvenience.
  
  If theres anything else we can assist with, please dont hesitate to reach out.
  
  Best regards,
  Sierra
  

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered clothing items through a Youtuber selling them through TEESPRING, SPRING, AMAZE, whatever they call themselves. After a few months of not receiving the items and chasing up the company numerous times, I was told over and over again there was an issue with production, but the status of my goods never changed & I decided to cancel the order & request a refund. I was then told over and over again the refund was being processed, but it wasn't. Then I was told over and over again there were issues with getting refunds processed & the issue had been 'escalated'. Contact has been halted and I haven't heard from them since 16th July. I HAVE NOT RECEIVED MY REFUND!!! I WOULD LIKE MY MONEY RETURNED TO ME!!! YOU ARE NOT PROVIDING THE ***** TO *************** ARE KEEPING THEIR MONEY!!! THIS IS **************** SOMEONE NEEDS TO DO SOMETHING ABOUT THIS *********** WANT MY MONEY REFUNDED!!!

  Business Response

  Date: 07/21/2025

  Hi *******, 
  
  Thank you for reaching out. I want to start by sincerely apologizing for the delay, the repeated frustrations, and the lack of clear communication you've experienced. This is absolutely not the experience we want for anyone, and I completely understand how upsetting this situation has been.
  
  Weve now processed your refund, and the funds should return to your original form of payment within five to seven business days. Again, Im truly sorry for all the inconvenience and confusion this has caused.

  If you have any further questions or need anything else, please dont hesitate to reach out. Were here to help and want to make this right.
  
  Best regards, 
  Sierra 

  Customer Answer

  Date: 07/21/2025

  I am not satisfied with this response for a number of reasons. Firstly, this issue has gone on for a number of months, with the promise of a refund within a certain amount of working days, but this NEVER HAPPENS. Secondly, the communications from this company & their representatives is probably AI generated because it is always the same dialogue/message. I don't believe I am receiving a response from a real person who actually knows what the issue is & is going to resolve the problems. Lastly, whenever I contact them for a follow up, this company constantly says they will respond within a certain amount of time (24hrs) but my last few followups have been ignored and I am now being treated like I am not owned anything. I want my money back and I want them to do the refund immediately. They may have sent a message here to say the refund has been processed, but I have heard this many times before & I don't believe they intend to complete the reimbursement. I will believe it when the money is back in my account.

  Business Response

  Date: 07/22/2025

  Hi *******, 

  Thank you for your response. I completely understand how frustrating this experience has been, and I want to sincerely apologize for the lack of communication and the delays you've encountered.
  
  Please know your frustration is absolutely valid, and we're truly sorry for the trouble this has caused. Weve now processed the refund on our end, and the funds should return to your original form of payment within up to five business days or depending on the timeframes set by your financial institution.
  
  Again, Im so sorry for the delays and lack of clarity throughout this process. If you have any further questions or need anything else, Im here to help.
  
  Warmly,
  Sierra

  Customer Answer

  Date: 07/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ***