Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order with amaze holdings LLC and after waiting an unusually long time for my order I chatted with customer service and was given an excuse about production times and I see a lot of similar stories on reddit from others that have experienced the same stall in receiving their products. I requested to cancel and for a refund but they denied the request

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 hoodies was told they were in production and would arrive mid August but as soon as I read others reviews I knew I had wasted my money and time. Just give my refund and crack down on this scam of a business so more people dont continue to go through this. Thats all I want, not an apology no words from the company just issue my refund.

• Initial Complaint

  Date:09/03/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12th I purchased 2 pksa children's teeshirts through teespring. I had to email them to get my confirmation numbers then they sent me 2 numbers. After a month I still had no delivery date and no change with tracking info. So I asked for a refund if I wasn't going to get an answer. They said it was processing. I waited another month and asked for a refund because they could only wear them through August and I still haven't received a response.

• Initial Complaint

  Date:09/02/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wanted to start a new print on demand business and teespring (aka spring by Amaze) was a company that was recommended. I placed designs on the site, and placed a sample order on July 5, 2025. on July 6, 2025, the order status said it had gone into production. I was anticipating that I would receive the samples before the end of July. To date, the order still shows as in production. Nothing has shipped, and I have reached out multiple times (on 8/6, 8/8, and also today 9/2) and I receive the same non-response when i am trying to understand when I am going to receive my order. I was charged for the product on 7/5 and there is no current date in sight for when I will receive my order. I will be taking my business to another company. if they can't fulfill my samples, I don't want my clients to have an even worse experience when trying to order a product from me via this website.

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sweatshirt from a company back in January. I never received my order. I asked about the status of my order and they told me they had a high volume of orders and there was a delay. This was in March. I have been speaking back and forth with a guy named *****. In May they told me they couldnt give me an estimate time on when my order would be completed. I told them I would like a full refund if the order is not processed. In June I told them to cancel the order and refund me. ***** told me he would sent it to be canceled and work on a refund. In July ***** told me a refund was being processed. In August I asked what the status of the refund was and didnt receive a response. I emailed a week later and asked what the status was. ***** told me it was processed but there was an error in the systems. He said he escalate this and have it refunded. As of today 08/29 ***** emailed me and told me they cant process a refund due to the age of the order. I have been fighting this for months. Somebody needs to look into this company. I have all the emails as well.

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/20/2025 - Placed order ($137.22) for 5 items intended for an event (4/3-4/6) as promotion or auction items. Delivery window changed between creating & submitting the order. Items did not arrive in time for the event.4/2 - Tried contacting Spring support for order status.4/8 - Spring support finally responded, advised of unexpected delay, promised to prioritize order, & refunded shipping ($22.95).4/16 - "Prioritized" order still processing; requested ********************** Refund promised within 5 business days.4/24 - Order still pending, refund not received. Advised Spring I intended to contact my bank to dispute the charge.4/28 - Spring replied, advising me to continue pursuing with my bank.5/3 - Filed claim with bank for balance of $114.27; provisional credit provided by bank.5/21 - Spring advised me that cancellation was not possible because "orders had already been processed." Informed Spring that it had been a month since cancellation was requested, & refund was still expected.5/27 - Spring stated they could not issue a refund while the charge was in dispute. Maintained dispute with bank.7/17 - Received notification that 1 (of the 5) items had shipped. Contacted Spring & was advised the item could not be canceled or refunded, nor could they issue a refund while dispute was open.7/23 - *********** advised dispute was denied as a legitimate charge. Appealed decision.8/6 - *********** upheld dispute decision as a legitimate charge.8/12 - Contacted Spring chat support. Advised that order would be canceled, full refund issued within 3-5 business ************** of received item not necessary.8/26 - Refund not received. Contacted support & told refund could not be issued while charge in dispute. Confirmed w/ *********** that dispute was closed & informed Spring. Advised request was escalated.8/28 - No updates. Contacted support, told of product delays & that cancellation would be requested. Agent closed chat unresolved. Unable to connect again.

• Initial Complaint

  Date:08/27/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25, 2025, I ordered a poster and a hoodie from teespring for a total of $77.47. I was informed that they would be produced shortly and arrive by June 20th. For the next few months I heard nothing from the company, and the arrival date came and went, with the tracking page still listing my items as in printing. I emailed them asking about this, and simply received an email back blaming delays, and claiming to ship it "as soon as possible". I haven't heard anything back since then, and a month ago requested by email a refund, which was ignored. They also split the order into two items, and charged shipping separately on both.The tracking numbers are:01JW32XWQPH54GAE58865P2KFR1990 and 01JW32XWQPH54GAE58865P2KFR3cdf

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I run a ******* channel and initially decided to use Spring by Amaze as a means of selling t-shirts and merch. On July 13, 2025, I ordered a new design I uploaded as a sample, and paid $24.61 for this sample. On the same day, I requested a payout of $75.31 that I had accumulated over the month. The order was estimated to arrive by July 28th at the latest, and since my payout had been requested before the 21st of the month, I would (according to their site) recieved my payout within the next 5-7 business days. It is currently August 27, a full month past the deadline they offered me for the shirt, and far past when I should have received my money. I have reached out to customer service many times over the month, and they gave me the same copy and paste responses each time, telling me that my order has "entered production" so they couldnt begin the refund process, and that my order was delayed because they recently "transitioned to a new fulfillment partner," and coincidentally they couldnt process my payment because they are currently "transitioning to a new financial partner." A second of research reveals that they have been in the process of these "transitions" for a year, spouting off these excuses to countless customers, including people who have ordered my merch through their service; I have had a few people reach out to me on social media in regards of waiting MONTHS on their orders and still not receiving a word from them. They say they cant provide my order, a refund, or the money I earned on their platform. Apparently the only way to get an order or refund from them is by reaching out to you guys. So here I am currently trying to get back the money they owe me and are trying to steal from me.

• Initial Complaint

  Date:08/26/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two products in April and May respectively, with shipping estimated to take ~ 2 weeks on each. On July 16 they said "Due to ongoing supply chain disruptions following our recent platform transition, some orders, including yours, have been delayed longer than we would typically expect. I completely understand how frustrating this has been and sincerely apologize for the inconvenience.While we dont have a set ETA at the moment, we are actively working with our new print partners to get fully caught up and move outstanding orders through production as quickly as possible. Ill continue to monitor your order and keep you updated on any changes." I have yet to receive either product, and the support team has stopped responding to my emails since July 17. I am also owed $5.78 in a payout - revenue I earned from creating and selling merchandise on their site. They say they require $25 in payouts before they 'unlock' submitted payment, but because of their negligent communication I do not wish to continue using them and ask for that to be released as well.

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for this item on 6/24. It is now 8/25. I have not received the item. I have contacted support multiple times, been given generic excuses about the supply chain, have been told numerous times it has been escalated and I will be contacted but I never have. I have asked for a supervisor or a phone number but have been denied this. I pretty much just gave this company money for nothing at this point. The product was supposed to be a gift.