Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $126.97 worth of merchandise from Teespring (also known as Spring, and Amaze Holding Company)and I have not received it. When I click on track order, the website states: Your order is currently in production. There is no number to call and when I made a complaint in the chat bot, im chatting with a bot not a person. In prior years I have made multiple orders and didn't have any issues. I believe the company is taking orders and customers funds but not providing the merchandise they ordered

  Business Response

  Date: 07/01/2025

  Hi ********, 

  Thank you for reaching out, and I'm truly sorry for the delay and any frustration or inconvenience this has caused. We understand how important it is to receive timely updates and support, and we apologize for falling short of your expectations this time.
  
  Per your request, we have canceled and fully refunded your orders. The funds should return to your original form of payment within 57 business days, depending on your financial institution.
  
  We appreciate your past support and are genuinely sorry that this experience did not reflect the standard we strive to uphold. If you have any other questions or concerns in the meantime, please dont hesitate to reach out. Were here to help.
  
  Warm regards,
  Sierra 

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 22nd of November 2024, I ordered a sticker from a content creator I follow through Spring. Understanding Black Friday and Christmas orders coming through I didnt follow up with the order until January 26th 2025. Spring told me they would follow up within 24 hours. I received a message stating again that they would follow up. I sent a follow up email on January 27th and never received anywhere further response. I have since emailed and no refund was processed nor an explanation of where my order is. Sure its only $13, but when I place an order I would expect either the product or a refund. Neither of which has been processed.

  Business Response

  Date: 06/30/2025

  Hi **********, 

  Thank you for reaching out, and please accept our sincere apologies for the lack of communication and the delay in resolving your order issue.
  
  After reviewing your order, we regret to inform you that the item is no longer in stock. As a result, we have issued a full refund for your purchase. You can expect to see the funds returned to your original form of payment within 35 business days, depending on your financial institution.
  
  We truly appreciate your patience and understanding, and were very sorry for the inconvenience this has caused. If you have any other questions or concerns in the meantime, please dont hesitate to let us know. Were happy to help.
  
  Warm regards,
  Sierra 

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a t-shirt back in January, for which I was charged ***** Euros or $33.00 USD. After waiting a month, I received nothing and contacted support, who replied with apologies, stating they were having production problems and supply chain issues, which led to delays, and they were working on resolving the issues. They offered me a refund, saying they would check with their production team to see if they can still cancel it. Initially, I was willing to wait a bit longer. I checked back with them again in April and again in late May. At one point, they made it sound like things were progressing, so I gave them the benefit of the doubt and agreed to continue to wait. And the person I was corresponding with voluntarily gave me a partial refund of the shipping charges. Since late May, nothing further has happened, so I decided that this had gone on long enough and asked for a refund. I got no response from the person I'd been communicating with so I reached out to their live support which gave me a ticket number and said that a cancellation request will be made to the team in charge, which might take 36 to 48 hours. But in reading reviews of this firm at Trustpilot, Sitejabber and Reddit, it's clear that they have been having production problems since at least last year, and these are standard responses they give, with promises of refunds that never materialize and merchandise that is never delivered. Their MO appears to be to string buyers along with apologies, reassurances that they're working on the matter to ensure delivery soon and again telling everyone if you want to cancel at any time, just let us know, yet none of this seems to be true. This is outright theft and scamming to take money from potential buyers and give them nothing in return but false promises.***************************************** ************************************************************* ************************************************************************************************************************************************

  Business Response

  Date: 07/01/2025

  Hi ****, 

  Thank you for reaching out, and I truly appreciate your patience throughout this experience. I want to sincerely apologize for the significant delay and the inconvenience this has caused. We understand how frustrating it must have been to wait so long without a clear resolution, and I regret that we did not meet your expectations or our own standards for communication and fulfillment.
  
  Per your request, we have canceled your order and issued a full refund. You can expect the funds to return to your original form of payment within 3 to 5 business days, depending on your bank or payment provider.
  
  We recognize your trust was impacted by this experience, and we take your concerns very seriously. While we have indeed faced ongoing production and supply chain challenges, its clear that our handling of this situation fell short. Your feedback has been shared with our team so we can continue working to improve how we support our customers.
  
  If there's anything more we can do to make this right, please don't hesitate to let us know.
  
  With sincere apologies,
  Sierra

  Customer Answer

  Date: 07/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The business has issued a refund. 
  
  Regards,
  
  **** ********
  
   
  

• Initial Complaint

  Date:06/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shirt off of Spring (formerly Teespring) back in May. The day after I placed the order, the status of the order was "In Production". I still have not received the shirt. I have chatted/emailed with **************** multiple times with no clear answer on what is taking so long for my shirt. I have requested a refund by emailing **************** and while they responded, they did not respond to my follow up email or confirm that I would be refunded. I should have done research before ordering this item, but I had ordered from Teespring (it's previous name) and had no issues in the past. I would like my order canceled and a full refund.

  Business Response

  Date: 06/30/2025

  Hi ********, 

  Thank you for reaching out, and I sincerely apologize for the hassle and lack of clear communication youve experienced I understand how frustrating this must have been.
  
  Per your request, weve canceled your order and issued a full refund. You can expect the funds to return to your original form of payment within 35 business days, depending on your financial institution.
  
  We truly appreciate your past support and regret that this experience fell short of expectations. If you have any further questions or concerns, please dont hesitate to reach out. We're here to help.
  
  Warm regards,
  Sierra

  Customer Answer

  Date: 07/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *******
  
   
  

• Initial Complaint

  Date:06/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Teespring (now known as Spring) on May 31, 2025, for a custom t-shirt. As of June 24, the item still shows in production with no shipping updates. Ive tried multiple times to reach customer service, but there is no phone support and email responses are either delayed or non-existent. I have not received my item, cannot get a refund, and feel this is completely unprofessional. Im requesting a full refund and for this issue to be investigated, as it seems others are experiencing the same thing. T-Shirt was $20

  Business Response

  Date: 06/30/2025

  Hi *****, 

  Thank you for reaching out, and please accept our sincere apologies for the delay and lack of communication regarding your recent order. We understand how frustrating this experience has been, and we truly regret the inconvenience caused.
  
  Per your request, we have canceled your order and issued a full refund. You can expect the funds to return to your original form of payment within 35 business days, depending on your financial institution.
  
  If you have any other questions or concerns, please dont hesitate to reach out. Were here to help.
  
  Thank you for your patience and understanding.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 06/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:06/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7 I ordered a tshirt from Spring by Amaze through a 3rd party website. I received a confirmation email that my order was expected to ship by June 20. When it did not arrive I sent an email to Spring through their portal which directed me to their tracking page. I tried to track but it just stated my order had been revealed with no further info. I still have not gotten a response. Today I sent a second email. There is no phone listed on their site either. I tried their live chat function which also just directed me to their tracking page. I would like my shirt or a refund of my purchase. Either solution would be acceptable.

  Business Response

  Date: 06/30/2025

  Hi ******, 

  Thank you for reaching out, and I sincerely apologize for the delay and the inconvenience you've experienced while trying to get an update on your order. Weve reviewed your order and have now pushed it into production. Once it ships, you will receive an email with the tracking details so you can follow its progress.
  
  We truly appreciate your patience, and I understand how frustrating this delay and lack of clear communication must have been. Please know were here to help. if you have any further questions or concerns, dont hesitate to reach out.
  
  Thank you again for your understanding.
  
  Best regards,
  Sierra 

  Customer Answer

  Date: 06/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order 42d3ff309372479d on May 20 and was provided a fulfillment date of June 3-6. On June 6, I noted my order was still in a "printing" status. I contacted the business and was told there was an error with the printer and was offered a refund. I accepted the offer of a refund on June 14. It is now June 23 and a refund has not been processed. When I emailed to inquire about the status of my refund I was told my request would be further delayed by any emails.

  Business Response

  Date: 06/24/2025

  Hi *******, 

  Thank you for following up, and please accept our sincere apologies for the delay and the frustration this situation has caused. Weve gone ahead and processed the refund for your order 42d3ff309372479d.

  You should see the funds returned to your original form of payment within 3 to 5 business days, depending on your financial institution.We're truly sorry for the inconvenience and lack of clear communication along the way.

  If you have any other questions or concerns in the meantime, please dont hesitate to reach out. Were here to help.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 06/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, At the end of March, 2025, I made a purchase from Amaze holding Company/ (Spring), / I never received my items (tee- shirt) the price I was charged is $31.48. In April I inquired about my order and they quickly sent an email saying that my shirt was in production and would get it out to me ASAP, and I never received my tee shirt, again in May I inquired about my order, but this time I told them if they couldn't send my shirt that I would like a refund, again they promptly responded saying that they would send me a refund,/ Long story short It's almost the end of June and I still don't have my order or my refund which at this point I would like back in full ASAP! Last week I contacted them one last time saying that I was going to the BBB if I didn't receive a refund very soon. This time they didn't respond at all, Thanks for your time! -****** ***** II

  Business Response

  Date: 06/24/2025

  Hi ******,

  Thank you for reaching out, and I want to sincerely apologize for the extended delay and the lack of follow-through on your previous requests. We understand how frustrating and disappointing this experience has been, and you have every right to expect better communication and resolution.
  
  Weve gone ahead and canceled and refunded your order in full. You should see the funds of $31.48 returned to your original form of payment within 3 to 5 business days, depending on your bank or payment provider.
  
  We deeply regret the inconvenience this situation has caused and appreciate your patience throughout. If theres anything else we can do to make this right, please dont hesitate to reach out.
  
  Warm regards,
  Sierra 
  

  Customer Answer

  Date: 06/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ***** Ii
  
   
  

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two tank tops from a favorite YouTuber on May 5, 2025. Order numbers are 01JTH5WR2DX8MMKV8JSTNDVWK0a06d and 01JTH5WR2DX8MMKV8JSTNDVWK0b700 for $33.15 each ($66.30 total). The *** for both items was between May 16 - 20. When two full weeks passed without even a shipping e-mail, I sent a ticket to Support on 5/23. No response. I then reached out directly to their Fan Help e-mail on 6/2 and heard back a little later from ****. I told them I had noticed a lot of bad reviews online and while I'm patient and willing to wait a while for something that isn't a need, I had hoped to have these tanks to wear over the summer... waiting several months for them isn't an option nor is it reasonable and I stated I want my money back if I can't have them in-hand by the end of June. They were very polite but could not give me an ETA on when my order would ship or arrive beyond "a couple of weeks". While I wouldn't be opposed to a refund at this point, I really just want my tank tops. This creator means a lot to me. Any help is appreciated and thanks for your time.

  Business Response

  Date: 06/24/2025

  Hi *******, 

  Thank you so much for reaching out, and I want to sincerely apologize for the delay and the lack of timely updates regarding your recent orders. We completely understand how frustrating this experience has been, especially given how meaningful these items are to you.
  
  Weve just pushed both of your orders 01JTH5WR2DX8MMKV8JSTNDVWK0a06d and 01JTH5WR2DX8MMKV8JSTNDVWK0b700 into production and have flagged them for prioritization. Once your tank tops have shipped, you will receive an email update with tracking details so you can follow their journey to you.
  
  We truly appreciate your patience and understanding during this time. Our team is working hard to get your items to you as quickly as possible, and we're grateful for the chance to make this right.
  
  In the meantime, if you have any questions or need further assistance, please dont hesitate to reach out. Were here to help.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 07/01/2025

  I am writing to you to follow up on the complaint I made to the Better Business Bureau on 6/22/25 against Amaze Holdings LLC. The reference number is 23504295.
  
  When I filed this complaint, I was not given any information- nor could I locate it online- as to how long I would have to accept or reject a business response. I am grateful for the effort made by the business in pushing my items into production so I can hopefully receive them as Ive been waiting nearly two months for something I shouldve had in a few weeks. However, I am not going to consider this matter resolved until I see a shipping e-mail with valid tracking for the tank tops I ordered. The reason is because many creators and consumers have been waiting months for payouts and merch orders from this company. Thats why I went to the BBB, because I really want either my items or a refund. Orders I placed with Amaze (also known as Spring or Teespring) last year all shipped 4 - 5 business days after ordering. So I was waiting on a shipping confirmation.
  
  I called customer service today regarding this matter and while I did not catch the name of the agent I spoke with, I was advised to reach out to you directly via e-mail. If this complaint can be reopened, please let the business know I will only consider this resolved once I see a shipping e-mail.
  
  Thanks for your time and I apologize for having to reach out directly. Like I said, I was unaware of how much time I would have to accept or reject the resolution offered.

  Business Response

  Date: 07/01/2025

  Hi *******, 

  Thank you for reaching out, and we completely understand your concerns. You're absolutely welcome to keep this ticket openwe want to make sure you're fully satisfied and receive your items as expected. Once your order ships, youll receive an email with valid tracking details so you can monitor the delivery progress.
  
  If you have any questions or concerns in the meantime, please feel free to continue communicating via this ticket or reach out directly to **************** and one of our agents will be happy to assist you.
  
  We appreciate your patience and thank you again for giving us the opportunity to make this right.
  
  Warm regards,
  Sierra

  Customer Answer

  Date: 07/07/2025

  Thank you for your response. While I truly do appreciate the effort and the prompt correspondence, as I mentioned before I will not consider this complaint resolved until I receive notice that my tank tops have shipped and tracking information is included. Reason being: anyone can say "we did something and you're going to get your stuff" and then I could be sitting there however many months with nothing still. I hope we can resolve this soon.

• Initial Complaint

  Date:06/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 19, 2025 I placed an order for a sweatshirt, a tee shirt and a welcome mat with *************************************** logos printed on them. I have been given the run around about why I have not received them and they cannot give me an ETA. Ive asked for my money back, but they havent replied back.

  Business Response

  Date: 06/23/2025

  Hi ********, 

  Thank you for reaching out, and please accept our sincere apologies for the delay and the inconvenience you've experienced with your recent order. We completely understand your frustration, and were truly sorry for the lack of timely updates.
  
  Weve gone ahead and canceled your order for the sweatshirt, tee shirt, and welcome mat featuring ******* ***** Business Cats designs. Your refund will be processed as soon as possible, and you can expect to see the funds returned to your original form of payment shortly, depending on your financial institutions processing time.
  
  If you have any further questions or concerns, please dont hesitate to reach out were here to help and want to ensure everything is resolved to your satisfaction.
  
  Thank you again for your patience and understanding.
  
  Warm regards,
  Sierra