Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Meta Technology Company

  1 Hacker Way Menlo Park, CA 94025-1456

• 

  Meta Technology Company

  FACEBOOK Newark, NJ 07102

• 

  Meta Technology Company

  1601 Willow Rd Menlo Park, CA 94025-1452

• 

  Facebook

  151 N Franklin St Chicago, IL 60606

• 

  Meta

  770 Broadway, 15th Floor New York, NY 10003-9522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************** and my Facebook account was hacked/compromised on July 3, 2023. Despite numerous efforts, I have been unable to resolve this issue and have received no response from anyone at Facebook/Meta.As best as I am able to determine, my email hosted by *** ***munications was compromised, which allowed an unknown suspect to change my email address and my cell phone number within my Facebook/Meta profile. Once they compromised my account and changed my contact information, I was unable to reverse these changes, and I was unable to regain control of my Facebook/Meta account. Once they compromised my Facebook/Meta account and my email address account ***************** the suspect then sent me a threatening demand email for $400 in USD valuation in bitcoin.I have not responded to the demand email, nor do I intend to respond, since I know it is a farce and threats mentioned are untrue. However, I am concerned that my Facebook account continues to be in the hands of an individual with bad intent and with an exposure to all on my innocent family and friend profiles, content and postings via my compromised profile.Additionally, I have numerous family and friendship pictures and memories, including those of my dad (age 80) and grandmother (101), both of which passed away in 2021.I would greatly appreciate any assistance that your office can offer to resolve this concern and allow me to regain full control/access of my Facebook and Facebook Messenger accounts.I have already created a new email address with Gmail to be used, which is far more secure and employed multi factor authentication. This new email address will be used with my Facebook/Meta relationship.I am very hopeful that you can engage with Facebook/Meta and ask them to contact me for resolution. I am also hopeful that Facebook/Meta will update their self-help options to be more useful for such incidents and allow those who have been victimized with more ability to resolve compromised accounts/profiles.I have taken screenshots of what the self-help options look like and profess to do, but they do not work for a fully compromised account/profile situation. Also, of equal concern, is that they state that if your email was changed by someone other than you, that you can reverse this via the email that is system generated when the email was changed. This is not accurate and I have screenshots of that as well.I have worked at a local financial institution in ******* for 31 years and have overseen all aspects of financial and identity fraud, physical security and decedent accounts. I am very familiar with security protocols, MFA optioning, and self-help options once an identity or relationship is compromised. This is not my experience with Facebook/Meta thus far and I am hopeful that will change.There are no abilities to contact them directly via phone and the emails I have sent to *************************************** have gone unanswered. I have also asked family members to message Facebook/Meta with their active accounts and those have gone unanswered as well.I would like to resolve this directly with Facebook/Meta and am willing to provide whatever is needed, as well as a new, secure email address with MFA security and new password.I love Facebook/Meta and the relationship weve shared; I just want to resolve this and get back to social enjoyment with family and friends.Thank you for your time and consideration, it is much appreciated!*********************** ********, ******* ***** ************** ************** (compromised email)*********************** (new email)

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money was sent to me thru their meta pay option. It has not cleared and has been days of trying to get resolved when its normally instant. Now my requests for help for resolution are being ignored.

• Initial Complaint

  Date:07/13/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to lodge a formal complaint against Facebook due to their negligence in handling a serious security breach involving my wife's account, registered under ************************* *************************** Despite our repeated attempts to regain control of the account, ********************'s support team has failed to provide adequate assistance.The compromised account contains sensitive information, including private images of our baby. The hackers have changed the account's associated email and phone number, making it inaccessible to us. We requested Facebook to disable the account until it can be secured, but our request has been ignored.We believe Facebook's inaction could constitute a violation of privacy rights, negligence, breach of contract, and potentially aiding identity theft. Furthermore, the lack of accessible emergency contact methods for users is a significant concern.We urge the Better Business Bureau to intervene and direct Facebook to take immediate action. The potential harm from inaction is immense. We appreciate your immediate attention to this matter.Sincerely,*****************

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to you today as my Facebook account has been compromised, and despite my best efforts, I have been unable to receive the necessary assistance to recover it. I am writing with a sense of urgency, as I have seen firsthand how you have successfully helped a friend of mine in a similar situation.My account's email address and password were changed overnight, and every attempt I make to regain control redirects to this new email. I am willing to provide any information required to verify my identity and assist with the recovery process.Here is the *** for my compromised Facebook account: ******************************************************* I have also attached several screenshots that illustrate the unauthorized activity and changes made to my account. These should provide you with valuable insight into the extent of the breach.I have received no meaningful support from various channels I have explored.Furthermore, I wish to express my frustration and disappointment with the lack of assistance I have encountered throughout this distressing ordeal. As a long-time user of ********************, I have always trusted in the platform's commitment to user security and support. However, my recent experience has left me deeply concerned about the effectiveness of the security measures and the level of support provided by Facebook.I kindly request that you prioritize my case and provide me with the necessary guidance and support to recover my account promptly. Your attention to this matter and acknowledgment of this email would be greatly appreciated. I kindly request regular updates on the progress of my case as well.Thank you for your understanding and assistance in this difficult situation. I remain hopeful that with your help, I can regain control of my account and restore my trust in the platform.Yours sincerely,*********************** ****************************** this is the hacked email *********** I am happy to provide any form of identification

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have uploaded the screenshots that I took of a message that a hacker sent my daughter to give them money in return of my Facebook account. The hacker is using my profile to fraudulently sell items ranging from exercise equipment to puppies. They have already scammed friends. I have lost all control of my account. The hacker has changed my password, email and telephone number. ALL attempts at recovering my account have failed. No one at Facebook will help and close the account. I have sent numerous requests regarding this conversation and nothing is being done. I just want to close the profile.

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,My personal Facebook account got hacked recently.The hacker changes my associated mobile number, email address and password.I've been trying to recover my account, though ******************** was not helpful at all.I submitted many forms, tried to share papers with them but eventually nothing has changed on their side.Currently, I cannot reset my password, and have no access to my precious account.My ******************** account include my entire life story, and I'm facing a huge lost by all means at this given time.Please help me get Meta's attention concerning this matter,My account Url is:********************************************

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,My personal Facebook account got hacked recently.The hacker changes my associated mobile number, email address and password.I've been trying to recover my account, though ******************** was not helpful at all.I submitted many forms, tried to share papers with them but eventually nothing has changed on their side.Currently, I cannot reset my password, and have no access to my precious account.My ******************** account include my entire life story, and I'm facing a huge lost by all means at this given time.Please help me get Meta's attention concerning this matter,My account Url is:*********************************************************************

• Initial Complaint

  Date:07/13/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My facebook and instagram accounts were deleted on january 1st 2023 for no reason. I repealed the decision twice and provided the information they requested like my ID and was denied access even after that. Both accounts were linked to my email ********************** and my Instagram username was mo_almasri.Its very important I get these back as not only do they hold all of my contacts in my business, but they also hold a life longs worth of my memories.Please help me get this account back!

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Facebook account was hacked early morning on July 4th. I received an email from Facebook saying that someone from near *******, ********* added an email address to my account; another email saying they erased both of my email addresses from the account; another email saying they erased my phone number from the account; and every attempt for me to report my account as stolen has failed. Facebook apparently has no phone numbers whatsoever that can be called (this, I think, should in & of itself be a crime). And, whoever hacked into my account started running *********************** on a page that I'm an administrator of, causing $1,800 in financial damage. Still, I have apparently no way whatsoever to communicate with Facebook. Each and every time (over 50 times) that I attempted to report my account as hacked / stolen, it either a) got frozen forever on a screen that said "Submitting ID", or b) said I had been locked out for trying to report my account as having been hacked too many times.

• Initial Complaint

  Date:07/12/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15, 2023 meta sent me a link with in my personal facebook professional dashboard. It read caution please confirm and secure your business account or it will be deactivated with in a set time. I clicked the link and the next day May 16,2023 two of my business page admins and myself were deleted and removed completely of my Facebook business page. The hackers took over my account and removed me as financial administrator. After they removed us completely they began to post in a private group gaining over 19 k followers which incurred 6k of income in my name. Currently Im receiving meta invoices with the amount the hackers are receiving under my name in their bank. Im very concerned that *** tried numerous attempts to contact Facebook to hep and they have responded that my business account has not been compromised. This situation is ruining my income status and small Facebook business reputation. The BBB is my only hope to help me get Facebook met to help me resolve this issue of identity theft.