Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Meta Technology Company has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 9,700 total complaints in the last 3 years.
    • 3,763 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son deactivated his FB account some years ago (**********************************************************), and in June of this year, someone hacked into his account and reactivated it. They have changed the phone number and email address that my son used to access his account when it was active.We have tried every way possible to recover this account. When we try on FB, it just sends us in circles (the email my son used for that account does not work for the recovery). Also, some of my sons FB friends noticed what was going on and tried to report the profile, but they got nowhere as well (I also tried to report the profile and got the same result).This person added pictures of himself in June when he took over the account. He is now posting my sons old pictures on his timeline and acting as him. It is very concerning that someone can pose as someone else without their permission and maybe cause trouble for the person they are impersonating. This person appears to be in the military, and my son has never been in the military.One of my sons friends commented on one of the posts that this person recently posted (stating that it was not my son), and I also commented confirming that it was not my son, and the guy deleted our comments and blocked me. At the time my son deactivated his account, there was no option to delete the account, so he was forced to just deactivate it. He is concerned about what this person will post acting as him. This should be against the law that someone can steal your identity and they have more rights than the person who really owns the account (especially a special needs person). Either give us a way to recover this account or delete his profile. It would not be a concern if this person was not acting as my son. He can do a lot of damage because he has access to all of my sons friends on his friend list. Going through FB has gotten us nowhere. We have tried everything we possibly could.

    • Initial Complaint

      Date:08/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook marketplace continues to decline. I have contacted their support several times and I just receive robot responses. They are not allowing our items to be seen so buyers can't purchase. The support continues to tell me that nothing is wrong. Buyers are now complaining that when they want to purchase something they get a blank screen and cannot check out. I'm not sure what the intentions of marketplace are but like I said before, they should either get this fixed once and for all or just get rid of marketplace all together because some people rely on this for their income. I am one of those people. I have over 600 five star ratings and ship my items immediately. I also have a lot of followers. Now they are not being alerted to my listings. Marketplace is hurting everyone.

    • Initial Complaint

      Date:08/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My instagram account has been hacked and is being used to get money from my contacts. This account has been reported for fraud the last 3 weeks and instagram has not removed the account. There is no customer support that has been successful too for instagram.

    • Initial Complaint

      Date:08/09/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since 2020 Ive been trying recover my old FaceBook account. My account has been deleted by Facebook itself with no explanation and when I try using my email to create a new account I get hit an error stating that this email is linked to a disabled account and when I try login with that same email I get hit with an error stating that this account doesnt exist. I just want my old account because I didnt do anything wrong My username is: *************irabor.5 **** used to create the account: *********************** I just want my account back thats it nothing more

    • Initial Complaint

      Date:08/09/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/8/2023, my account housed on the **********************'s platform was hacked and taken over. The hacker now has removed my personal information, login credentials and safety measures to access my account and has assumed my identity on this platform. There are 15 years of personal information, one of a kind - priceless - memories, of people lost and mementos, and the company's algorithm (because they have no human contact customer support/service) are controlled by someone with an email address that I have. Their recovery algorithm does not work, it keeps looping with no ability to recover the control of the account. There are thousands of customers of their this has happened to, people having their accounts hacked for use for scamming others out of money and personal information. If they are going to have this platform, they need to have customer support humans that can assist with regaining their customer's personal information, or they are facilitating and conspiring to allow for property and identity theft.

    • Initial Complaint

      Date:08/08/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a personal Facebook and a business Facebook that is connected to it. My personal Facebook was hacked and deleted and is unrecoverable. I have done everything that I can to regain access, but the hacker changed the password, the phone number, the email address and I have tried multiple times to reach out to Facebook but they have no customer service. The main issue is that I have no access to my business account, therefore I am losing money and not able to receive orders from customers.

    • Initial Complaint

      Date:08/08/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 1st, my Facebook account was compromised, with unauthorized changes made to my registered email address, password, and username. Consequently, I have been unable to utilize any of the automated account recovery solutions provided by Meta Platforms, as the entire account information has been altered.The hacker change my account username to ***************** and the attached email address was changed to ************************* from my attached email address *********************

    • Initial Complaint

      Date:08/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Meta (Facebook) has repeatedly blocked the use of my Business Facebook Messenger resulting in a loss of income with no explanation as to why the feature is blocked. I was first blocked for 1 day, then 7 days, and now 30 days with no explanation of why, even after reaching out the the appeals department requesting this information. I currently have clients with whom I am not able to respond to due to the feature block with no other way to reach these clients. I have read the Community Standards thoroughly and am not violating any policies. I have placed paid advertisements via Facebook to build my clientele and now have no personal access to those clients.

    • Initial Complaint

      Date:08/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MY facebook account was hacked on ************* looked up a phone number for Facebook .This is the phone number was ************ spoke to ******* he told me by account was hacked and whoever did it was using my identity. He said he would let me know when I could sign on the next dayn he called me and scammed me out of ****** .I still cannot sign on and I want to so I check in and then make sure I deactivate it,I saw Facebook was secure.That's what they would stay.I would please like you to look into with Facebook and get to the root of this problerm. This is not right that Facebook let's this happen to innocent people Thank you

    • Initial Complaint

      Date:08/08/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made several request to Facebook to delete an old profile of mine because someone hacked it. I also asked the person who hacked it to delete it but they and Facebook both refused. The person who hacked my old account is *************************. I uploaded her FB page. I wouldn't care but it has my personal info on it and the *** web addressee is my last name. I at least want all my info deleted and the *** needs to be changed. The web address is *********************************************** and as you can see she is using my last name. Thank you for your time.

    Meta Technology Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.