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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,694 total complaints in the last 3 years.
    • 3,766 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 4th 2024, our Meta advertising account was accessed by an unknown actor. They proceeded to fraudulently spend $18,000 in advertising using our payment details linked to the account, which are required to be present by Meta.Meta have locked our account as a result, but have failed to unlock it or tell us when they expect to have completed their investigation. It has been over 45 days since the incident occurred and Meta have made no attempt to explain how their investigation is going despite us asking regularly for updates.Given that both **** and PayPal have acted within hours to rectify our situation, it is wholly unacceptable for Meta to take so long to find out what has happened and restore service.

    • Initial Complaint

      Date:02/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I posted Once children are no longer protected, the attacking regime deserves no mercy from God. Meta/Facebook banned me for hate speech. Discipline these b******* immediately.

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a facebook account that I freezed a couple of years ago. I would like to first activate my account however I dont remember the mail address that I gave. I am trying to activate my account via my mobile number; but for security reasons I am asked to share my ID card and a communication e-mail address. THE PROBLEM IS: I could not get the confirmation code which is said to be sent to the e-mail address that I shared for communication. I tried with 3 or 4 different e-mail addresses but none of them works. I am desperately looking for a solution and kindly request your agile help. Please... Thank you.

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Urgent Demand for Resolution: Restoration of Disabled Facebook Account - Case #**************** Dear BBB],I am writing to demand immediate action regarding the unauthorized deactivation of my Facebook account, registered under the username ************, which occurred on 02/02/2024. This account has been a crucial tool for both personal and professional communication for over nine years, providing me with a platform to connect with friends, family, and clients, as well as conduct business operations.The abrupt deactivation of my Facebook account has resulted in significant financial losses totaling $5,000, as well as an extensive investment of time and emotional distress over the course of nearly a decade. As a business owner, my livelihood is intricately tied to the online presence and reputation cultivated through this account. Its sudden unavailability has disrupted ongoing business operations and caused irreparable damage to my professional standing.Despite repeated attempts to seek resolution through Facebook's support channels, including case number #****************, no satisfactory explanation or solution has been provided. This lack of accountability and failure to address the issue in a timely manner constitute a breach of trust and a violation of Facebook's duty to provide adequate customer support.I demand the following actions:Immediate restoration of my Facebook account, ************ to its previous state, granting full access to all account features and functionalities.Acknowledgment of the emotional distress caused by the prolonged disruption of access to my account and a commitment to provide ongoing support to rectify the situation.Please treat this matter with the urgency and seriousness it deserves. I look forward to a prompt resolution and the swift reinstatement of my Facebook account.Sincerely,************

    • Initial Complaint

      Date:02/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around late January, I contacted Meta support regarding visual software issues for my Quest Pro device. On January 31st, I got my first email from Meta Quest support in regards to the visual display software issues. After troubleshooting, **** sent me a *** (Return Merchandise Authorization) number to send back my headset to their warehouse for a replacement, this *** number being #*************** which was provided on February 6th. I shipped my headset out to their warehouse on the 7th of Feb. and it arrived to them on the 12th of February and it was signed for by ******. Since the delivery of my product, I have not been contacted back except for one email sent from River on their logistics team on February 16th, which told me to send them the rest of my kit (controllers, adapter, charging cable, charging dock), despite the fact that I was told in earlier emails to only send back my headset, which I did. I have spoken to numerous support agents on Meta's support website about the reasons for delay and have not been given an answer as to why it's delayed except for one: "It seems there is an error with the order number," which was told to me by a support agent named **** on the 15th of February. This was the only time that this answer was brought up by a support agent, I have not been provided any clarification on what this answer means. Numerous times I have been told I will be emailed by a specialized team in 48 hours. After every 48 hours, I spoke to a new support agent who told me that they didn't have any answers for me and that their specialized team will look into it and email me. To add, the *** number I mentioned earlier was cancelled when I was sent the email by River that I mentioned previously, whom provided me a new *** number which is: #**************** . Today (February 18th,2024) I spoke to an agent named ***. *** told me, "I will assure you that this will be the last time you are waiting on this issue." I haven't been emailed since River's email.

    • Initial Complaint

      Date:02/18/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 2022, my wifes ************************* facebook was hacked and she couldnt get back into it, we reported it over the next several months sent emails daily with no response from Facebook(meta) about it. In the past week the hacker has made a post in her name about selling a car and got money from friends and older people we know scamming them pretending to be my wife *************************, numerous people reported the post and the fake account and ********************/meta didnt respond to any of the reports. It is sad that a company as big as facebook/meta that will delete your account for political views but will do nothing about identity theft and people scamming people out of money

    • Initial Complaint

      Date:02/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 2/18/2023 - 2/18/2024 Amount Paid: $15/mo for 4-5 months Business Commitment: A social media platform Nature of the Dispute: Federal law regulates psychological manipulation for advertising platforms. My case is that Facebook's Recommendation platform "advertises" other Facebook pages or users, that could be content creators, and allows psychological manipulation to occur.The business has not made any effort to resolve this problem in *******, they were forced to offer an option in Europe Account: JaredWeisinger1 Ads Seen/Heard: The ads are seen constantly on my Facebook feed. I often get posts recommended to me that manipulate my psychological perspective on topics such as my friends, my beliefs, and other topics that have further isolated me from friends/family for agreeing with them. An example of the commonly recommended one for me is pages about Joker that encourage me not to hang out with my friends. These posts, in the form of "memes", are advertised to me and psychologically affect me. I saw they are advertised because, while without payment, a recommendation algorithm selects the topics and promotes it to me. In addition, I feel that with their ads and endless scrolling, it is psychological manipulation used to keep you scrolling infinitely with ads that are vibrant and attention seeking. I have often referred to myself as being in a "trance" and unable to stop scrolling.

    • Initial Complaint

      Date:02/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am appealing the suspension of my Facebook account.Account suspended in December 2023 Tried logging in from laptop/phone but still receive login notification from previously used device.Unable to contact Facebook support.Please investigate and restore access to my account, I can provide government issued identification, if they need it.

    • Initial Complaint

      Date:02/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello i have a bussiness in my country *************** i have a website and also legal company , i was working on instagrams platform with my bussiness account @eros.underwear for the last 3 years and i have invested a lot in that bussiness and instagram account. It was my main and only income.On 06/02/2024 my account got suspended and disbaled by AI technology on instagram eithout giving me any real explanation what happened. Since i was following all the rules of their platform and worked honestly and i was suspended and disabled for account integrity i think thei AI technology made a mistake, since then i am not able to work or have any real solution to this problem by their side, this situation impacts a big problem to my mental health and economic situation, i have workshop in my country and i have people who work for me and expect a salary from me so the account @eros.underwear is a really serious thing for me. I would expect from Meta to see their mistake and reactivate my account back so i can continue work on their platform

    • Initial Complaint

      Date:02/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Facebook/Meta has nothing in place to vet ads. Their ads are mostly scams, frauds, and predatory. There is no control. These are becoming increasingly harmful. Someone needs to step in and hold them accountable for their damages to society.

    Meta Technology Company is NOT a BBB Accredited Business.

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