Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Meta Technology Company

  1 Hacker Way Menlo Park, CA 94025-1456

• 

  Meta Technology Company

  1601 Willow Rd Menlo Park, CA 94025-1452

• 

  Meta

  770 Broadway, 15th Floor New York, NY 10003-9522

• 

  Facebook

  151 N Franklin St Chicago, IL 60606

• 

  Meta Technology Company

  FACEBOOK Newark, NJ 07102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Facebook Marketplace for years with no issues and had good reviews from buyers and even sellers. Recently, I was suddenly locked out and asked to verify my age, despite already providing my real date of birth and having used the platform for a long time.I submitted a government-issued photo ID as requested. Metas system accepted the upload but never restored my Marketplace access. I tried again multiple times and contacted Meta support through multiple channels including Business Suite and the in-app support (shake to report).Ive contacted **** a total of nine times. Every response was either useless or automated, simply telling me to submit a report using the shake feature which I already did, more than once. and agents told me to just wait and i waited over 2 weeks. No real human ever followed up. I was never told what policy I allegedly violated, and Ive done nothing wrong.This has been extremely frustrating, especially since I rely on Marketplace for personal buying and selling. I have done nothing wrong, violated no policy, and have not received any explanation from Meta.Attempts to resolve:I submitted the required verification documents, changed my account name to match my ID, and followed all Meta instructions. I also attempted to appeal through every available method and received no meaningful help.Submitted photo ID for age verification Re-submitted reports using the shake to report feature Contacted Meta support 9 times through various methods Changed my account name to match my ID Tried to use Business Suite support chat Nothing has worked.

• Initial Complaint

  Date:08/05/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Facebook account was suspended unjustly due to a fake Instagram account ******************* that used my identity without consent. I filed an appeal on June 12, 2025 (Case #********), and provided my official ID and evidence. Despite this, theres been no response for over a month. This issue affects me financially and professionally: as the sole admin of my business page ********* Studio), Ive lost access and revenue. I request a proper review, access restoration, or at least an explanation and path to resolution. I have all documentation proving my identity and lack of link to the fake Instagram ************: ****** Or Email: ******************** Location: ****, ****

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My facebook social media account was closed or suspended by mistake. My account was hacked by a family member over a period of time, and i was not aware of it. Facebook took action, but suspended my account, and they will not respond to allow me to explain what happened, and what has been done to prevent it from ocuring again. i have had this account for many years, and i use it to keep in touch with my friends and family that live away. this action was very harsh and undeserved. I understand the desire to enforce the rules, and prevent unwanted activity on facebook, but this is very extreme and is already causing problems with elderly relatives who have been messaging me to find out what happened.

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is ********* ***** *******. I am reaching out to delete an account/profile ( ************************************************ ) i created this profile years ago. Unfortunately I cannot access the cellphone number or email I used years ago. That number has been changed and that email address has been deleted. I have been told the by numerous friends and family that account is still active and someone is posting scams advertisements from that account. Please I'm not asking to recover the account. I'm asking that account be deleted. I haven't used it in years and I don't plan to use it anymore. Attached is my driver's license and military ID verifying my identity. Help assist with this please. I thank you for your help and support. I hope to hear from you soon. Have a good evening. Sincerely,********* ***** ******* ************* *********************.

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against ******************** for a payment issue that has been unresolved for four days, compounded by a complete failure of your support team to provide assistance.On August 1st, a payment of $550.00 was sent to me by ***** ***** via Meta Pay. The money was debited from her account, but it has not been deposited into mine. The payment ID is ********************* payment status in my app shows as 'Pending,' but with the '$550.00' amount crossed out. This is a clear indicator of a system glitch where the transaction has failed but has not been properly canceled or refunded. The funds are currently in limbo.I have contacted **** support multiple times via phone, and the sender has also contacted them. Each time, we were met with unhelpful agents who repeated that transfers are "instant" and could not be canceled. On my most recent call today, the agent told me to use a live chat feature within the app, but this link leads to a "page not found" error. After I pointed this out, the agent hung up on me.Meta has taken my sender's money, failed to complete the transaction, and is now actively stonewalling attempts to resolve the issue. I am requesting immediate action to either complete the transfer of the $550.00 to my account or refund the money to the sender, ***** *****. I also expect a proper response from a team that is authorized to handle these types of technical issues.

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an active primary Facebook account for over 17 years. It has been crucial as a public presence for my work in the entertainment industry as a Film/TV Music Supervisor and Producer, which include work on films like Juno, Up In The Air and TV shows for ***** ******* (*********) and ***, currently Dark Winds with ****** R.R. ****** (Game of Thrones) and ****** *******. Ever since last November, I have been unable to gain access to my Facebook account. I think I accidentally logged out and, unfortunately, due to my severe AD/HD, have a number of passwords in my Apple Passwords app and I have not been able to figure out the correct one. When I reached out many times to Facebook, I ended up wasting a lot of time going round and round with an AI chatbot. It is extremely frustrating as I'm way too busy to spend the hours I've spent dealing with this. Furthermore, I had signed up for being Verified and for some reason, I evidently am not anymore. I guess this explains why I'm being given the runaround with an AI chatbot. I have uploaded ALL the Facebook/Instragram/Threads accounts attached to my name. The **** ***** Facebook with the album jacket with me on the cover and the words Trouble Down South is my global account that covers everything. The *******************************, Deliverance Sisters and Disco Slam were more targeted specific market/audience accounts. You will also see my Instagram and Threads accounts, which I thought were linked to my **** ***** Facebook account page that I've been unable to use, because my passwords area ll messed up. The **** ***** 2 image is a new account I didn't mean to create. It happened out of a frustrated attempt to get back into my **** ***** Facebook page, which by the way is: ***********************************************'ve also attached my professional IMDB page and my website bio page, so you can see I am who I am. A friend of mine had a similar issue with META and the BBB solved this for him in a few days. Help!****

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unfairly suspended on instagram and submitted an appeal on July 7th. They stated that it usually takes just over a day to review an appeal. However, its been almost a month and nothings changed. Im seeking help in trying to get unsuspended. Especially because I didnt do anything.

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Instagram account @ja_neicee and @jaysluxecollection was wrongfully disabled without warning or valid reason. This account is directly tied to my small business as a hairstylist, model, and entrepreneur. I rely on this platform for client communication, sales, and brand promotions.I have submitted multiple appeals, verified my identity, and opened several support cases with **** Verified agents. Each time, I was told my case was escalated, under investigation, or in review, but I have received no updates or resolution in over [15 days].I have also sent over 10 emails to Meta support and received only automated or repeated responses. Ive lost over $[ 900] in business revenue due to this issue and am unable to operate my business online without my account.I am requesting the immediate restoration of my account @ja_neicee and @jaysluxecollection or a formal explanation. The lack of support from **** has caused significant financial and emotional stress, and I am now seeking outside help due to the complete failure of their internal process.

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint against ******************** (Instagram) regarding the wrongful disabling of two of my personal accounts. My first account, active since 2020, was voluntarily scheduled for deletion after I created a second account. I created the second account while I still had the first one, using the same verified email, phone number, profile photo, and personal information. I followed only people I know and the same pages from my first one. Both accounts contained only my own photos and data.On July 31, 2025, both accounts were disabled at the same time by Metas automated systems. The first was disabled for bypassing actions we take against accounts by creating new accounts. Meta states: We dont allow people to bypass actions by creating new accounts avoiding restrictions creating another account after we suspended yours. My first account was not suspended earlier and it was already scheduled for deletion and there was no time gap between disabling both accounts. The second account was disabled for fake account creation. Meta states: We dont allow fake accounts hiding identity to mislead people. I never hid my identity - both accounts used the same verified details, email, phone, and profile photo.I complied with all verification requests for both accounts, including submitting my passport twice, selfies, and a live selfies. Disabling both accounts is completely wrong and unfair, as I have never violated Instagrams Terms of Use or Community Guidelines.I have repeatedly contacted **** through official channels without any response since 31th of July. I am unable to use Metas paid support due to unresolved technical errors on their platform aand got no answer. Despite this, I have received no meaningful human review or clear explanation for the disabling of my accounts. These accusations are unfair and wrongfully applied.I respectfully demand a thorough manual review and immediate reinstatement of both accounts.

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Instagram Team,I am writing to formally appeal the disabling of my Instagram account (username: siriusbrian). I have been a user of this account since my student years, and it holds immense sentimental value to me, containing countless memories and personal connections with friends and family.I was recently notified that my account was disabled, possibly due to a violation of community guidelines. I would like to respectfully clarify that I have never intentionally violated any rules, and I have never posted any content related to child sexual exploitation or any sexually inappropriate material. My sole purpose for using Instagram has always been to share life moments and stay connected with loved ones.This account is a significant part of my daily life. If there has been a misunderstanding or a mistake in the review process, I sincerely hope for the opportunity to clarify and correct any issues. I am fully willing to comply with Instagrams policies and guidelines moving forward.I kindly ask for a re-evaluation of my case and a chance to restore access to my account.Thank you very much for your time and understanding.Sincerely,***** ****