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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,695 total complaints in the last 3 years.
    • 3,766 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Face book has away for you yo get paid when you are on line there policies and proxy are not accurate the fine you. For an act from 2020 and do not provide you with the documents and their IT TEAMS DOES NOT UPDATE PROPERLY

    • Initial Complaint

      Date:08/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I created a dating profile through Facebook dating. An older man attempted to match with me and expressed sexual explicit words. I reported his profile immediately on August 2nd 2025. Facebook (Meta) responded on August 6th 2025 and advised his dating profile was not deleted. Facebook (Meta) does not give an option to dispute their decision. Why was my report not taken seriously? Why was the appropriate research not done? Why is Facebook (Meta) ok with allowing men to express sexually explicit words to women? How many others have reported profiles for the exact same concern with no resolution?

    • Initial Complaint

      Date:08/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a legitimate advertiser who has spent approximately ****** on Meta (Facebook) advertising over the past four years. On July 31st, 2025, my personal Facebook account was restricted for the third time within 12 hours under a cybersecurity flag, likely triggered by a few incorrect password attempts. Despite multiple appeals and reassurances from **** support, my account remains disabled for over a week.I am Instagram Meta Verified, which shows my commitment to authentic use of Metas platforms, yet this verification has not helped resolve the wrongful restriction.This wrongful restriction has blocked my access to Ads Manager and Business Manager, preventing me from managing, pausing, or editing my active ads. These ads are still running, causing financial loss and business disruption as I cannot control or monitor them.I have repeatedly requested a human review and clear communication on the resolution timeline but have received no meaningful updates. This situation is severely impacting my business and personal life.I respectfully request that **** conducts an urgent review, reinstates my account, restores full ad management access, and provides transparent communication regarding this issue.Thank you in advance to Meta for acknowledging and acting on this request. I look forward to being able to use my account again and access my ad account to run my business.Additional account details for ****************************** Profile URL: ************************************************************* email address: *********************** Full name: ****-***** ******** Phone number: *************** Business page linked to profile - Live free with ****-***** Email address for the business page - ******************************* Instagram Meta Verified account is linked to this profile Regards, ****-*****

    • Initial Complaint

      Date:08/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Exactly one month ago, I have had 4 of my Instagram accounts, one was my main personal account and the other 3 were business accounts that I had run many ads on, all temporarily disabled due to "Account Integrity". My main personal Facebook account was also temporarily disabled so 5 accounts total. I had appealed for each account by sending a video of my face and government issued ID to prove I am a real human. The appeals were all rejected. I had to buy **** Verified on a separate account to get into contact with **** about this and that is the only time they actually helped me and brought me back 3 out of 5 accounts. However, my main personal Instagram account that I have had since 2018 and my other Instagram business accounts remain disabled and every time I follow up on my case (it has been a month), they tell me that their "specialized team" is still looking into my case and has not finished. I tried opening up multiple cases all meeting the same end. I tried emailing them, no response. I tried getting on phone calls with the support agents, nothing changed. My accounts, which are insanely important to me, were all wrongfully disabled for no reason and now I cannot get them back even after paying MONEY to speak to real ********* two Instagram accounts that have still not been returned are @****.sadaqa and @16incorp

    • Initial Complaint

      Date:08/07/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 5th, my Instagram account (syuettttt) has been disabled and I am unable to submit the appeal forms. Its due to a system bug. I have tried hundreds of times. It just wont let me submit my appeal. All I ask for is to be able to get a fair review. Please kindly help me request a real person from **** to review the situation and contact me as soon as possible . I will be forever grateful!Email: ********************

    • Initial Complaint

      Date:08/06/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My IG account@no_btch_for_sean was deactivated at 1:46AM on 8/5 I'm still chatting with my friends now.I didn't make any strange remarks. My account was instantly deactivated without warning.And there is no login method to enter.I suspect that this is a serious misuse.I don't know why it was stolen.Please investigate this matter thoroughly.THANK YOU!

    • Initial Complaint

      Date:08/06/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account (@ramiro_linares__) was unfairly disabled on June 3, 2025, without a valid explanation. Since that day, I have tried everything possible to recover my account, but Meta (Instagram) has ignored my case and continuously responded with automated messages that do not address my situation.I am 17 years old and this account was very important to me. I used it to communicate with friends, save memories, and stay connected with my community. I never violated ******************** guidelines, and I never received any prior warning or strike before my account was suddenly disabled.I appealed the decision using all available methods, including:Submitting the official appeal form multiple times.Sending verification photos and identity documents (several times).Contacting Meta through the live support chat repeatedly, where I was promised that a case owner would follow up but this never happens.Writing directly to Metas support emails and other public communication channels Filing a formal complaint with the California Attorney General on July 31, 2025, which is still ********** of today, August 6, 2025, it has been over 65 days of complete silence from ****. Meanwhile, I have seen other people recover their accounts quickly, even when their cases were similar or less severe. This feels unfair and discriminatory.I have proof of everything I mentioned: emails, chats, case numbers, screenshots of automated responses, and a timeline of all my attempts.Metas handling of my case feels irresponsible and dismissive. I feel ignored, helpless, and deeply frustrated. I believe they are neglecting me and avoiding any real support. Its not acceptable that a company of this size and power can treat users like this especially young users like me who are simply trying to recover access to their own account.

    • Initial Complaint

      Date:08/06/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of problem: Approximately July26,2025 Amount paid to business: $0 directly for this issue, but the restriction is causing ongoing business losses.What the business committed to provide: Access to Facebook Marketplace and related buy/sell groups for listing and selling products, as part of Facebooks platform services.Nature of the dispute: On or around July26,2025, my Facebook account (associated with email: ******************** was suddenly banned from using Marketplace without any reason provided. I received no explanation and have no option to appeal the appeal function shows nothing available to appeal. This is not the first time Facebooks system has incorrectly flagged content; for example, in the past a poster showing beers of the world was marked as an alcohol sale. I do not know if a similar false flag triggered this current ban, but there was no warning or clear violation given.Attempts to resolve: For over two weeks, I have tried every method outlined in Facebooks help center, AI chat, and guides, all of which loop back to non-functional pages. I contacted what was labeled Marketplace Help in customer service, but after several conversations I was told they only handle ads and could not help me. No working solution has been provided.Impact: I run a small business, and being unable to use Marketplace severely limits my ability to reach local customers. Many customers only use Marketplace and buy/sell groups, which I can no longer access. This restriction is causing daily financial losses.Desired resolution: Immediate review of my account, restoration of full Marketplace access, and a clear explanation of why the ban occurred to prevent similar issues in the future.

    • Initial Complaint

      Date:08/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm the founder/editor at *************************** which serves readers worldwide.Within the last week our companies Threads account @***************** was suspended without given a clear reason.We have filed several appeals and as of today, August 6th, 2025 have yet to hear back from Threads on getting our account reinstated which led us to file this complaint.Our account was solely to inform our readers of news through our worldwide network of sites. Bot and automation have never been used just our founder/editor posting of the latest news.

    • Initial Complaint

      Date:08/06/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was banned from Marketplace for listing a gun safe, not a weapon. This is a mistake and I appealed it and it got rejected within minutes without even reading my listing which clearly says (no weapons included) no support is working. Please help.

    Meta Technology Company is NOT a BBB Accredited Business.

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