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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,695 total complaints in the last 3 years.
    • 3,760 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 30, 2025 I tried to setup a Facebook Account for the first time EVER.The account was created and verified but when I signed in for the fist time I was greeted with a notice that my account had been locked for "violation of community standards".I was than offered an appeal which only consisted of pushing a button that said "Appeal".There was no chance to ask for, or offer, an explanation.Approximately 5 to ******************************************************************************************** recourse available to **** have owned and operated my own business for over 35 years, I have 820+ credit score, no criminal record, lived at the same address for over 20 years, have never had a Facebook account in the past under any name, have never made a single post on Facebook because I was banned before I could and I am over 70 years old.WHAT could I have possibly done to violate the "Community Standards"?They hide behind a wall of IT with no available human contact so I have no way to get an answer of any kind.I would really like to know how, or why, I got banned for life.All i wanted was to have access to the Facebook Marketplace, now I feel like a criminal with no rights at all.This is so Un American.

    • Initial Complaint

      Date:08/16/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Appeal for Account Suspension Review Dear Meta Support Team,I am writing to formally appeal the suspension of my Instagram account. My account, ******************** & @rubyjane2017_ , was suspended on 7 th August, 2025, without any prior notice or justification. I believe this action was taken in error, as I have always adhered to the community guidelines.I have encountered significant difficulties in contacting **** regarding this issue. The lack of accessible support channels has left me feeling frustrated and helpless, as I cannot submit an appeal through the usual processes. The system has misled me, further complicating my ability to resolve this matter.I kindly request that a human representative review my case and provide clarification on the reasons for the suspension. It is crucial for me to understand what led to this situation and to have the opportunity to rectify any misunderstandings.For your reference, my email address is [??email]. I look forward to your prompt response regarding this matter.Thank you for your attention.Sincerely, ****************

    • Initial Complaint

      Date:08/16/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently report an issue regarding my Instagram account: your Instagram username ******* account was disabled on 11/Aug/2025 without any clear explanation or prior notice. I have strong reasons to believe that this may have been due to either an internal error or unauthorized access. Unfortunately, there seems to be no valid contact method to reach a support representative. Additionally, their automated system has misled me, preventing me from successfully submitting an appeal through the standard process.Because of these problems, I kindly request that a real person review my case manually as soon as possible. This situation is causing me significant distress, and I need your urgent assistance to restore my account.Please use the following contact details for further communication:Instagram Name: @kahing25 Date Disabled: 11/Aug/2025 Contact Email: *******************

    • Initial Complaint

      Date:08/16/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold and item on the Meta or Facebook Marketplace and marked as shipped on the 15th of July 2025. It was marled as delivered to the buyer on the 18th of the same month. I was supposed to have been paid out shortly thereafter by August 1, 2025. I still have yet to receive payment for this item from Facebook Marketplace. I had contacted them thru the proper channels shortly after being informed of the delivery and have not heard anything on the matter. I would like to be paid.

    • Initial Complaint

      Date:08/15/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug, 15, 2025, I received an email from Facebook alerting me to a login from *****, *****. I live in ***********, ***** and did not initiate this login. Minutes later, I was forcibly logged out of Facebook and WhatsApp and then received a message from Facebook confirming that I had been removed from my own account.When I was able to briefly view my account activity, I saw that my Facebook Ads account had been accessed without authorization and used to launch advertising campaigns I did not create. These actions were taken by the hacker and may have resulted in fraudulent charges.I immediately attempted to report the compromise through Facebooks official tools. Despite providing:A copy of my government-issued ID,The ******************** security alert showing the Italy login, and Evidence that I was removed from the account,my account was disabled for community standards violations that were clearly caused by the hackers actions not mine.This situation presents an ongoing fraud risk, as I cannot log in to stop any further misuse of my account, remove the hackers access, or protect my financial information.I have an internal escalation case number from Facebook but have not received a resolution. The lack of direct customer support from ******************** has left me unable to secure my identity, my advertising account, or my payment details.I request that Facebook/Meta:Reinstate my personal Facebook account.Restore my Ads account access.Remove all unauthorized users from my account.Fully refund any fraudulent advertising charges.Confirm in writing that my account has been secured.

    • Initial Complaint

      Date:08/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My business ad account is retricted I am unable to advertise and promote my business. I have already paid for advertisements on the platform but they do not run. I have opened 4 support cases on this issue (IDs ****************, ***************, ****************, ****************) some marked complete with no resolution. There is no accountability within the support team, the team provided a solution which was not relevant to the issue and did not resolve the concern raised. There is no ability to re-open a case or follow-up on a case, have to start from scratch every time. I have done it 4 times with no resolution.

    • Initial Complaint

      Date:08/15/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Meta account but due to a home invasion during vacation and two way authenticator I can not get into my account. The links just send me to account recovery and my tablet was stolen so I can't get any codes. I've completed verification with ID several times but the links won't let me change my account and then I can't get pass the authenticator process. I've been paying my Meta fees but I'm frustrated and about to stop payment cause I cannot get into my account

    • Initial Complaint

      Date:08/15/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** ****** **************************************** ********************** ************ August 15, 2025 Better Business Bureau Via: ****************************** Subject: Complaint Against Meta Platforms, **** for Wrongful Account Disablement Dear Better Business Bureau,I am filing a complaint against ******************** (Facebook) for the wrongful disablement of my account linked to ************ and ***** ******. I believe it was incorrectly flagged for violating Community Standards, and despite appeals, **** has not provided a clear explanation or reinstated my account. I seek your mediation for a fair review.On August 14, 2025, I received a notification that my account was disabled for an unspecified Community Standards violation. I submitted an appeal via the Facebook *********** (*******************************************************************) that day, including my name, account details, a compliance statement, and my government-issued ID. The appeal was denied on August 14 without specific reasons. On August 15, I sent a second appeal, reiterating compliance, but have received no resolution.This has caused significant distress, as I rely on my account for professional and personal communication. Losing access to conversations with my best friend, who recently died in a car accident, has been devastating. I believe the disablement was due to a false report, automated error, or misinterpretation, as my activity complies with Facebooks policies.I request that the BBB mediate with Meta to:1. Review my account and the alleged violation.2. Explain the specific issue.3. Reinstate my account or allow further clarification.Attached are my appeal submissions and ID. Contact me at ********************** or ************. Thank you for your assistance.Sincerely,***** ****** Attachments: Appeal_Screenshot.png, Photo_ID.jpg

    • Initial Complaint

      Date:08/15/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to recover access to my Instagram account: @************. This account was created by me and is tied to my personal identity and past memories. I am the rightful owner of the account and can prove it.However, Instagrams login and recovery system has locked me in an endless loop. I do not have two-factor authentication enabled, but when I try to log in, the system blocks me from verifying my identity through my phone number. It says, Try another way, and no valid recovery method is provided. Every time I attempt to change the password or get a code sent, I am told my number cant be used.This issue is extremely frustrating and emotionally draining, especially since this account contains personal photos and messages. There has been no way to contact Instagram support directly despite numerous attempts. The lack of a live support option is unacceptable, especially for account holders who are permanently locked out without breaking any rules.For reference, the phone number linked to the account is: ************ The password I used to access the account is: *******! (I am sharing this here only because its required to prove ownership and I want **** to assist in good faith.)I am requesting that Meta either:1.Restore full access to my account immediately OR 2.Permanently delete the account from the backend and confirm it is unrecoverable, so no one else can access or impersonate me.Please help me resolve this matter as soon as possible. I have already filed similar complaints regarding other accounts and was helped through the BBB. I am once again asking for assistance to prevent further harm and stress.

    • Initial Complaint

      Date:08/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the owner of ********************************************************************. I accidentally removed myself as the sole admin. Despite verification and ad spend, **** has not restored my access. I need escalation to the Page ***** Recovery team.

    Meta Technology Company is NOT a BBB Accredited Business.

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