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Business Profile

Electronics and Technology

Meta Technology Company

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,693 total complaints in the last 3 years.
    • 3,764 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold and shipped an item through Facebook marketplace. They still have not sent me the payout for the order. When contacting customer support, 11 days ago they said they would get back to me with an update and I still have not heard from them Order #: ****************

    • Initial Complaint

      Date:08/22/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account (@yijeat) was wrongfully suspended and deactivated in December 2024 without valid reason. I have never violated ******************** Guidelines or Terms of Service.Since then, I have made multiple good faith attempts to resolve this issue directly with Meta:Subscribed to Meta Verified to access support, but despite repeated tickets and follow-ups, I have only received automated responses and no resolution.Sent additional emails to **************** support over several months with no response.This has been especially damaging to me professionally. As a photographer, Instagram is my primary platform for finding and connecting with talents, clients, and collaborators. Losing access to my account has negatively affected my ability to showcase my portfolio, maintain client relationships, and generate new business opportunities.I am seeking immediate reinstatement of my account so I can continue to operate my business and livelihood effectively. Thank you for your assistance.

    • Initial Complaint

      Date:08/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been dealing with Facebook look like sometime I have said the Facebook accounts one which I have here for 19 years and Facebook just abrupted counselor or suspended all of my accounts without provocation without me doing anything they keep telling me due to suspicious activity every time I try to screen it out of reach out to them I get to run around can you please help me reach out with ***** resolve this issue

    • Initial Complaint

      Date:08/22/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I came across the following Facebook group which appears to have been abandoned and is currently without any admins or moderators:[**************************************************************](**************************************************************)The group has clearly been left inactive and has no management. I am interested in taking ownership of the group in order to revive it and continue its activity for the benefit of the community.Could you please advise on the process or help me obtain admin rights to this group?Thank you for your assistance,Idan

    • Initial Complaint

      Date:08/22/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account was hacked, I'm not locked out of it and can't change my password, delete my account or receive any help from facebook. There's no chat or email, or phone number.

    • Initial Complaint

      Date:08/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against **** regarding my Facebook/Instagram monetization being disabled for over a year without any clear explanation or resolution.I am a content creator who has fully complied with Metas Partner Monetization Policies and Community Standards. Despite this, my monetization has been disabled for more than 12 months. I have contacted Meta Support through chat multiple times and each time I am told nothing can be done. When I request escalation to a Monetization Policy Specialist or Account Quality Manager, I am repeatedly denied escalation and refused a transcript of the support conversation.This has caused me significant financial harm, as I have lost out on thousands of dollars in legitimate revenue from Ads on Reels, In-Stream Ads, and bonuses. **** has not cited any specific violation, provided documentation, or offered due process as required by their own published policies. Instead, I am being blocked from fair access to monetization with no path to resolution.I am requesting: 1. Immediate reinstatement of monetization OR a clear written explanation of the exact policy violation and date it occurred. 2. Escalation to the Monetization Policy/Account Quality team instead of repeated Tier-1 chat dismissals. 3. Written confirmation of my account status and eligibility. If **** continues to withhold payments without documentation, I will escalate further with the ************************ (***) and my state attorney general regarding unfair and deceptive practices.

    • Initial Complaint

      Date:08/22/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook and Instagram accounts were permanently disabled by Meta under the allegation of child exploitation. This allegation is completely false and has caused me severe emotional distress, reputational harm, and business disruption.I have been a loyal Facebook user since 2008, and my ******************** account contained irreplaceable family photos and memories, including those of my late parents. My Instagram account was used to support my small business.**** did not provide any evidence or give me a fair opportunity to appeal. After escalation to Metas Pro Team, my case was closed on August 21, 2025, with the final decision that no further action would be taken.Beyond losing access to my accounts, **** appears to have flagged my IP address and devices, preventing me from creating any new accounts on Instagram, ********************, or even X (*******). I have essentially been isolated from social media altogether, which in todays world is critical for both personal connection and business survival.This wrongful termination may be the result of Metas own system error or automated mistake. As reported by **** News, **** has acknowledged glitches that have wrongfully disabled accounts in the past. It is also possible that my account was falsely reported, and their system acted without proper human review. Whatever the case, I am confident that this did not originate from me as a ************************* Account: ***** ****** / ************************ Instagram Handle: @_rabia_paracha_

    • Initial Complaint

      Date:08/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am a Meta creator who has been monetized for many years. Since Meta migrated payouts to Hyperwallet, I have been unable to access my payout account. I have not received any creator payments for several months, and **** currently owes me over $500 in earned funds.The root issue is that Hyperwallet does not allow me to log in or reset my password. Password reset and activation emails never arrive, despite multiple attempts and thorough checks of spam/junk folders. When I contacted Hyperwallet support by phone, they explicitly told me they are not permitted to assist Meta creators and that all support must come from *****I have reached out to Meta support repeatedly through the official channels and email forms. Each time I only receive automated responses with no human follow-up. No steps have been taken to restore access to my payout account or release the funds already owed.This has created a situation where Meta is withholding earned income from me without providing any means of resolution or human contact.Resolution Requested:Immediate release of my owed payouts (minimum of $500) through Hyperwallet or by alternative payout method.Restoration of working access to my Hyperwallet account, or a direct contact person at **** who can resolve payout issues.Confirmation of my current payout balance and the date funds will be remitted.I expect Meta to act promptly to resolve this matter. If my funds are not released and my access restored, I will have no choice but to escalate further through regulatory channels.Sincerely,******* ******

    • Initial Complaint

      Date:08/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold an item on facebook marketplace, it was delivered and I was supposed to get paid a few days after it was delivered. Its been almost two weeks and I still havent been paid for my item. Facebook got the 10% fee but I still havent gotten my money.

    • Initial Complaint

      Date:08/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/22/2025 Why did you delete my account? You deleted all my friends and my groups, and you don't tell people what they did wrong or give them an opportunity to communicate with you about the problem because you have no customer service. Please let me back on to Facebook. I don't even know what I did wrong. I am beginning to think this was a political attack from a Facebook employee because I am politically active. You deleted all my old accounts that I've had for like 20 - 25 years. If I'm guilty of a miniscule infraction then give me a punishment, but dont give me a permanent ban and refuse to let me sign up again. If you tell me what I did wrong, I wont do it again. Stop abusing the general public. People are sick of Facebook jail. Thats a horrible way to treat your customer base. Nobody deserves a permanent ban for whatever egregious rule I broke. I am still a customer of yours. ******************** was guilty of abusing the public trust at a congretional hearing. I deserve to talk to a human being customer service, and ******************** needs to address these issues and facebook doesn't have a customer service representative or a phone number. All I want is to be let back on Facebook. So please, just let me back on and stop shadow banning people. It's unethical. Stop abusing your customers. It's wrong. And you're abusing the *********************. Your system of punishing people is wrong. Let people be people and leave them alone. Or the next step is I'm going to go to the media and file an attorney general complaint with the state.I will stop misusing your system if you let me back on, and tell me what it is I did wrong just. Otherwise people aren't going to know what they did wrong and they're just going to do it again. That's all I'm asking for, please, you perma deleted all my contacts, friends and groups. So please let me back on and I will obey your terms. Or at least allow me to sign back up for an account.The phone number used was ************ *** *******

    Meta Technology Company is NOT a BBB Accredited Business.

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