Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a wix.com account for a business I am winding down bc it's not a sustainable business. I was charged on May 10, 2025 $383.91 for the year, and I attempted to cancel but they will not refund my money. I am a small business and this is a lot of money. I will not be using this account at all moving forward. The email on the account is *****************************

• Initial Complaint

  Date:06/02/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a year of service 1 year ago for $235.98.I specifically made sure the auto renewal was turned off as I dont like surprises and wasnt sure if Id get much use out of the website. I never even published the website. Never even got any use out of it. About a month ago I logged in to make sure there werent any notifications about pending renewals. I even have an email from them proving that I logged in. There was nothing that I could see that indicated that I was going to be charged again.Without warning, today, I get hit with an auto renewal charge of $471.96!Twice the price I agreed to pay initially! I would never agree to pay that much for a website that was just going to be a professional portfolio to begin with! I never even activated the site! I never used their service at all. When I called wix to explain my situation and asked to cancel/refund, they denied it. They said we have 14 days from the original sign up date to cancel and get a refund. I explained to them that I was not supposed to be set up for auto renew in the first place. I explained that my house payment was coming due in a few days and this unexpected charge of almost $500 was going to hurt us.I practically begged them. I begged them to show human compassion. they are charging me double what I agreed to pay in the first place. The website never once went active. I am obviously not using that plan. I paid for an entire year upfront. Theres no reason to force me to pay for a second year at the start of that second year when Im not going to use the service. The year hasnt started yet, theres no reason to force me into a whole nother year that I wont use! Theyve lost nothing. And to charge 2xs original price? Were all trying to survive out here. This is just evil greed! They dont care about us or the financial upheaval this will cause, they just want the money. *** is supposedly an **************** I cant imagine Yahweh being pleased with this predatory activity

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not authorize this transaction. This was deducted from my credit card on 12/24/24 I disputed this charge. The ** company gave me a temporary credit, however *** declined to refund the charge even though they took the website down because they claim a chargeback was given. I been working with the ** company and they said there is nothing further that they can do. The company has a 10 day cancelation policy and I canceled it within the 10 days.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $356.16 on May 9, 2025 by *** for a service I do not use and had no intention of using. The charge was for an auto-renewal, but I attempted to cancel before the new plan period began. *** refused to issue a refund, despite the fact that the service was never accessed.After they denied my request, I initiated a chargeback through ******, which unfortunately sided with Wix. As a result, not only was I denied a refund, but my Wix account was also closed due to their chargeback policy. Now Im out $356.16 for a product I never used.Whats worse is that I had just opened a new website through *** and deeply regret doing so. This has been the most rigid and unempathetic customer service experience Ive ever had. Ive already begun advising others not to use Wix, and even if I were refunded, I would never do business with them again. Their policies are unreasonable and punitive to loyal ************ asking for a full refund of $356.16 for a plan I never used, never accessed, and attempted to cancel before it began.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ai customer service and lack of functionality

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15 ******************************************************************************* an email to renew the three year old domain and services I held with Wix.com **** instead of applying these funds towards my existing domain, Wix applied them towards a new, useless not yet existing domain. The only way to get in touch with a competent human to resolve what should be a fairly easy matter is to jump through the hoops of their chat box system. After hours and days of attempting various keywords and phrases, this matter was apparently too complicated for their chat box and thus, remains unresolved. My existing domain has since been held in their domain purgatory, rendering it as useless as the new option they appropriated my funds to.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint regarding an unresolved issue with Wix.com.On April 17, 2025, I was charged $193 by Wix for a premium website plan. However, shortly after the charge was made, I realized I could not afford this expense due to significant financial hardshipI am a full-time student and currently navigating a very tight budget.I immediately reached out to Wix to request a refund, explaining my situation in detail, including my financial constraints and the fact that I had not yet made meaningful use of the premium service. Despite multiple email attempts to communicate my situation with their support team, I was consistently told that my request fell outside of their refund policy, and no exceptions would be made.Interestingly, Wix previously refunded $363 to me under a similar context, which gives me hope that they do have the ability to exercise discretion and compassion in such cases. It is disheartening to see inconsistency in how these situations are handled, particularly when it involves financial strain on young people trying to manage their responsibilities.I am therefore seeking assistance through the BBB to help facilitate a fair and reasonable resolution. I am not disputing that the payment was processed, but I am requesting that Wix consider refunding the $193 in light of the circumstances and the precedent theyve set with prior refunds.Thank you for your time and support in helping me resolve this matter.

• Initial Complaint

  Date:05/22/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $348 for a yearly subscription to Wix.com a month before my subscription was going to end, was charged double the price, and they did not send any billing notification or email that they were going to charge my card a month early or double the price. I disputed the charge with my bank. I got the charge reversed. My wix account said my subscription was canceled due to a dispute of the charge. Yesterday, I checked my bank statement and saw a the charge of $348 went through. I got an email from Wix.com saying my account was reactivated. This was re-activated without my permission, consent, or knowledge. I contacted Wix.com support and chatted with 3 agents regarding the issue. The first ****** said the case was escalated and someone would email me soon. I never received an email. I went to chat with them again today with two agents and they said my case was sent to an Offline Team and it would take 12 days to respond. This is completely absurd and it should not take 12 days to review my case and process a refund. Please help me get my money back. I'm expecting a new baby soon and cannot afford this amount. I attached screen shots of the invoice of the amount charged and other documents supporting my case. My account was cancelled and when I log into wix.com I currently have the Free account (see screen shot).

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Wix.com, Inc. regarding the abrupt and unjustified closure of my Wix Payments account and the withholding of my business funds. After receiving specific compliance instructions from Wix Support, I made every required update to my website to meet their standards. This included: Updating and publishing detailed service descriptions. Creating and linking ******************* Privacy Policy, Refund Policy, and Fulfillment Policy pages. Adding my business location, contact information, and email in the website footer. Enabling required checkout settings including agreement checkboxes. Despite my full compliance, Wix Payments closed my account without a valid explanation and is now holding funds from recent and legitimate customer transactions. These include: A payment from ****** ****** made on May 10th, 2025, and a pending payment from ***** ********. I have been told that these payments will not be released until 180 days have passed, which is unacceptable and financially harmful to my business. I have clients who have paid and are waiting for services, and I cannot access the funds needed to fulfill those appointments. This practice appears deceptive and potentially fraudulent.Additionally, *** continued to accept my payments during this process, including $16.80 for a business email and $43.00 for a premium business plan charges that would indicate my account was in good standing. If my business did not meet compliance standards, this should have been flagged and prevented before taking payment for services. Accepting money while knowingly restricting access to the essential platform functions is both unethical and misleading. I am respectfully requesting a formal investigation into Wix.coms payment practices, the immediate release of my withheld funds, and support in holding Wix accountable for its actions against small business owners like myself.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transferred an Internet domain (**********) from *************** to wix.com on 5/15/25. The service was fine and working for the first three days after transfer. On the third day, I tried to log into my account and it was blocked. I followed the steps to try to recover the account, was emailed by *** support telling me to provide credit card and identification information. I did that its been over one week and Ive heard nothing. Ive called multiple times through the chat box and return phone system, and they have done nothing. This is affecting my ************* livelihood. Please help. The email address associated with my account is *************************. They have also restricted access to my email account.