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Business Profile

Web Design

Wix.com, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 187 total complaints in the last 3 years.
  • 187 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel a subscription with Wix.com since August 20th, 2025. They provide no customer service and no way to stop charges or remove your credit card from the account. I have cancelled all domains and subscriptions but they charged my card $368.88 on September 20. I requested a refund through their website but it says that it cannot be processed since it is more than 14 days old. It was processed on September 20th and has NOT been 14 days yet. They provide no customer service and no way to cancel your subscription.I want a refund AND my credit card number removed from their subscriptions.

  • Initial Complaint

    Date:10/02/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 29 2025 I was charged $846 by WIX.COM on my credit card for a auto-renew payment. This fee was for a service period that would start Sept. 29 2025 and go until Oct. 2028. Within 5 minutes of this charge I reached out to *** customer service to let them know I was charged in error and that I need a refund. I don't want the service, did not agree to the service, and was not informed of the upcoming renewal. They refused. A few important factors here:1. I was never emailed or contacted to be informed of this auto-renewal payment. The email address WIX stored for me was incorrect, and yields and auto***ly that states it is an inactive email if someone attempts to write that address. Per California's California's updated Automatic Renewal Law (ARL), effective July 1, 2025 businesses are required to obtain express affirmative consent for auto-renewal terms.2. *** charged me a price that was 55% higher than the price stated when I first signed up in 2022. I never agreed to a price increase. The only place this price increase was noted was on a pop up tab on their website. Never via email or any other communication.3. The process of canceling an auto-renew payment is NOT clear and does not match the method used to sign up for service. Even with a customer support *** helping me it was difficult to understand how to stop auto pay.4. Upon learning WIX would not refund me, I went to Reddit to explain my experience and see if anyone else had a successful refund processed. I learned over the course of only 24 hours of multiple other people having the exact experience. This leads me to believe my experience is not isolated.WIX is engaged in predatory business practices. Not only do I want my refund, but I would like an investigation launched into *** for the general public to learn more about how and why they are doing this to their customers.

  • Initial Complaint

    Date:10/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wix charged me $576.00 on June 3rd, 2025 on a card I had on file with them. However, I have not used their services in 2 years or so. I disputed the charge with my bank and received a provisional credit on June 9th. On July 30th, the credit was reversed stating it was a legitimate charge. I contacted *** but they would not reverse the charge saying I did not cancel services before the charge date and that is their policy. They told me a notice was sent out prior to the charge but I did not receive the notice. I am not using their website services and do not have an active website with them and they still refuse to refund my money, even after several emails discussing this.

  • Initial Complaint

    Date:10/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wix.com was charged $348 via Paypal.Wix.com charged me for the website last year, but I never placed an order to continue using it because the company dissolved last year.After ****** notified me that I had been charged $348 to Wix.com, I immediately contacted Wix.com, but they refused to refund me.

  • Initial Complaint

    Date:09/25/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** is holding my ****** market place account hostage and claiming that I am still under contract with them although i have verified cancellation letters that they sent me

  • Initial Complaint

    Date:09/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** was able to auto-process payment with a card that was expired and incorrect billing information on the account. I noticed it this year after the charged caused an additional overdraft fee. However the card on file had been expired for the last 2 charges. Outside of the pop up notification on the account, there was no decline or notification to update payment information from the system. This poses a greater security risk than just an inconvenience to me. They refused to offer a refund stating that the item (domain registration) falls outside of their refund policy, but per their own notification, they should have never been able to process a charge in the first place. An expired card on file should always be flagged, declined and the card holder notified.

  • Initial Complaint

    Date:09/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2022, I engaged with wix.com for premium services. In 2025, I was charged $756 for an auto renewal of the premium subscription that I have no recollection of committing to nor was this done without my consent. I have attempted requesting a refund for this, but wix.com claims that their policy does not refund auto renewals. Im looking for a refund of these charges because I did not consent to them.

  • Initial Complaint

    Date:09/19/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had two website (in development accounts, never launched) which I closed. Then, I receive a notice on 9/14/25 that an automatic payment withdrawal of $89.99 via ****** was made. I spoke to a *** *** who said it was official company policy to steal the money even when a site is cancelled.This is a criminal enterprise.

  • Initial Complaint

    Date:09/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one-year subscription from Wix.com on July 17th, 2025 for approximately $234. The website was never activated or functional. Within the first month, I requested cancellation and refund, but *** denied my request citing a 14-day policy. I appealed, but only received an automated denial and no further assistance.Wix is retaining a full years payment for services that were never delivered. I am requesting a refund of $234.

  • Initial Complaint

    Date:09/18/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to close my Wix account since the beginning of August. With all the artificial intelligence instead of human contact it is impossible to close my account!!!I have followed their instructions, I was even advised by ************* to get a new credit card so that they would not be able to charge me for a new ******* is impossible to get through to them and now they say I should have quit and asked for a refund within fourteen days. Have been trying to quit for months!! They are charging me for another year and I dont even have an account anymore!!!!!!!!

Wix.com, Inc. is NOT a BBB Accredited Business.

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