Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Wix.com to build a business website, which I have had for a few years. I received notice that my website would be charged a renewal on June 21th for the next year and decided to close the website. I was traveling and visited the site to confirm closure on the 20th, and to my eye, it appeared closed. Then my card was charged the annual rate of $376.61 on 6/21, which I noticed upon my return home (today, 6/24). I don't understand why they make it so difficult to cancel service. When I managed to get to a customer service representative, I was put on hold twice for several minutes and finally told it was too late and they would not reverse the full year charge. They also did not offer to pro-rate the few days. I asked to speak to a supervisor and was put on hold for a much longer period with occasional auto offers for callbacks and finally a message that the call was dropping. There had been no hesitation in answering my initial call, so I am left to assume their intent was to discontinue the conversation. My warning to others is the difficulty I encountered to cancel service and their unreasonable demand for a full year of service when I am obviously trying to cancel. I am requesting a reversal of this charge on my account.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint after several unsuccessful attempts to resolve a billing issue with Wix involving duplicate charges for the same service. I have been a loyal customer for over 10 years and was charged twice for one website due to incorrect guidance from **** own support team.On January 22, 2025, I was charged $348 USD for the automatic renewal of a Core Premium Plan for my website. The following day, on January 23, 2025, I saw a discounted seasonal offer and called Wix support before purchasing to ask if I had already been charged. A Wix representative told me the $348 charge had been canceled and would not go through. Based on that phone call, I purchased the seasonal plan for $174 USD. I later discovered both charges had gone through, even though only one plan was ever used. I contacted *** to request a refund of the $348, explaining I would not have purchased the second plan had I not been told the first was canceled. *** has refused, citing refund policy language that applies to standard renewals and not to billing errors caused by misrepresentation. This is not a refund request due to a change of mind. This is a result of relying on incorrect information given directly by a *** employee. I have provided all documentation and even submitted a formal demand letter. *** continues to deny accountability, despite knowing only one plan was used and that I was ********* a result, Ive faced stress, lost time, and unnecessary interest charges on my credit card. I am asking for a full refund of $348 USD, the original charge that I was told would not apply. No customer should be charged twice for one service, especially after being misinformed by the company itself.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined wix less than 30 days ago. *** does not work on my tablet phone or computer. It is extremely slow and some of the pages just do not open. I was forced to pay 2 years as my only option. I requested to cancel since 23/24 month of WIX I will not be using and they refuse to refund me. This is not fair. I did not want a full refund only the months I did not use but they do not care. They do not care about their site or their customers. I also paid for a domain through them and they give me no access to the domain or information they are scammers and frauds

• Initial Complaint

  Date:06/17/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am paying for 4 different services through *** website builder. I have built my website solely through their website builder. They offer AI generated material. No coding . Ive had the account less than 30 days and their emailed me saying they detect malware and I must email **************************** for assistance in decoding the malware. To fix this site , ******* charges money . I can cancel but Ill not get refunded my premium I paid and they say they will suspend my website if this isnt fixed . I have no intentions of spending anymore money with this company as I was under the impression a fully built website built/published in their platform would be safe . Im stuck at what to do and out close to 300$ just seems very suspicious

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** charged me for a renewal on June 3rd. I contacted them on June 4th letting them know that I didn't want that renewal and that the website is a website I haven't used in a year and as far as I knew the membership that was supposed to be cancelled and not renew. I had no access to the email associated with the account until June 4th and had to **** through paperwork to find the password as I had no access to the email and only knew about the renewal when I saw a charge go through for the website services for $432.00.I haven't even logged in to the email associated with the account in almost a year. When I called and explained this, I was told "due to policy" they couldn't refund the charge which is ridiculous and unreasonable. The payment is for an entire year of service that I don't plan on using at all and that I have NOT used in the slightest. I'd called them immediately when the charge had gone through and they gave me the run around on the phone and took close to a week to get back to me telling me they won't refund the charge.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I got a message today to download my bank statement again. How many more times do I have to download it?? Is there really no one who can solve my problem? I need to know why *** is not accepting my statement?? I have been accepting payments for half a year now and have had no problems verifying my WIX PAYMENTS account. I need someone competent to solve my problem and provide me with an email of someone I can work with to solve my problem. I can't do business because your incompetent employees can't solve my problem! I demand that you work on solving my problem! My wix ticket number #*********.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1, 2025, *** allowed a customer to pay us $5000 for some video cards. The cards were shipped to the customer June 3rd, 2025, and received by the customer June 5th, 2025. We noticed on June 3rd, 2025, that there was now a banner on our payouts page that said *** needed to verify us. This is odd because we have been using Wix and Wix payments without issue and have had transactions larger than this one without issue. We check our email and there is no communication so we reach out to Wix support who says someone should have contacted us and then said they will reach out to Compliance. The reason given at the time was because our customer tried their card multiple times and their card was NSF for $8200. Our customer reached out to us and asked us to reduce the order, and the new total was $5000, that transaction was successful. Not sure why Wix Compliance would need to verify us for a customers card being ***. So, after talking to Compliance the person helping said that we will get an email from Compliance, which we did a few hours later. We provided what they asked for and then some and things went quiet for days until I emailed for a status update. I got a response saying that there was some procedure I was supposed to follow when I submit to compliance, none of this was mentioned in the email to compliance. Now Im told he (the Wix associate) sent the info to Wix compliance, and they are reviewing, it goes silent for days again. I finally get an email asking for even more information its like were in a loop, I give them info they ask for more and I give them info and repeat. I also find two things strange, one is Wix intentionally waited until they could monetize before restricting, secondly its the same info I provided when I setup the Wix account and Wix payments. The bad part is the customer has the product and is using it to their satisfaction and we still have not been paid, as Wix is holding funds for a completed transaction.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $376.71 by Wix on June 13, 2025, for a Premium Plan I did not authorize, request, or use. I havent been active on their platform for years and didnt realize the subscription was still running. Based on my records and memory, its been 23 years since I last used the account. *** now requested metadata and usage records from *** to confirm this inactivity.Wix billed me $376.71 in 2024 and $81.18 in 2023for a service I didnt use, didnt knowingly renew, and wasnt properly notified about. Total charges exceed $800, not counting earlier monthly fees. I believe this reflects a lack of transparency and fair billing.This appears to be part of a broader pattern, as shown in recent BBB complaints:May 14, 2025: We never completed [the site] Wix charged us $430 claiming auto-renew I consider this fraud.May 14, 2025: I canceled months ago Wix kept billing me without consent. No response to my attempts to fix this.May 13, 2025: I forgot the renewal date was charged $348 Wix refused a refund just two days later.May 13, 2025: My account was cancelled on 11/30/24 yet Ive been charged monthly through May 2025.These are not isolated cases. They show a billing system that auto-renews dormant or canceled accounts without clear noticeand denies refunds even when no services are used.I request:A full refund of $834.60 for unauthorized or unused charges since 2023 Immediate cancellation of any remaining services tied to my account Preservation of account metadata, login records, and usage logs Written confirmation that no future charges will occur This billing model undermines consumer trust. I ask the BBB to investigate and assist in securing a refund.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - DoT: May, 10, *****, 2025; May *****, 2025; May 23, 2025; May *****, *****, 2025; June 2-5, 2025; June *****. 2025 - Amount: 0 - What business committed to provide you: regain access to my original account where my files have been held locked.- Nature of Dispute: WIX required that I went through a lengthy, tedious process of authentication in order to give me access to my original account. Yet, after completion and successful authenticationwhich included providing sensitive information and pictures of my USA ID, I was given access to a new and empty account. Now, I am being told that I have to go through the authentication process again when I requested WIX to recover my files immediately. It's been long enough and I have complied with due diligence.- Whether the business has tried to resolve the issue: Given the extensive and invasive authentication process only to be given a new, empty account without my files then told I have to re-authenticate myself to get my files? No, I cannot confidently say that the business has tried to resolve the issue in good faith nor with good intention.

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had tried to downgrade my service with the expectation that it would update at the next billing cycle as it had stated on the page. After finishing the process, I checked site features and noticed I had already lost my premium features. I checked my account statements/billing activity to find no updates or refunds, double checked my bank accounts and cards which also showed no sign of refunds. I still had over a year of service left on my plan. After calculating the total price of the 3 years of service, the total comes to $147.75 owed which I would also like to subsequently request a refund/cancellation of the remaining services I have through them as I am concerned this behavior of greed continues through all mediums of revenue for this company.