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Business Profile

Web Design

Wix.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 190 total complaints in the last 3 years.
  • 190 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wix charged me $576.00 on June 3rd, 2025 on a card I had on file with them. However, I have not used their services in 2 years or so. I disputed the charge with my bank and received a provisional credit on June 9th. On July 30th, the credit was reversed stating it was a legitimate charge. I contacted *** but they would not reverse the charge saying I did not cancel services before the charge date and that is their policy. They told me a notice was sent out prior to the charge but I did not receive the notice. I am not using their website services and do not have an active website with them and they still refuse to refund my money, even after several emails discussing this.

  • Initial Complaint

    Date:10/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wix.com was charged $348 via Paypal.Wix.com charged me for the website last year, but I never placed an order to continue using it because the company dissolved last year.After ****** notified me that I had been charged $348 to Wix.com, I immediately contacted Wix.com, but they refused to refund me.

  • Initial Complaint

    Date:09/25/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** is holding my ****** market place account hostage and claiming that I am still under contract with them although i have verified cancellation letters that they sent me

  • Initial Complaint

    Date:09/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** was able to auto-process payment with a card that was expired and incorrect billing information on the account. I noticed it this year after the charged caused an additional overdraft fee. However the card on file had been expired for the last 2 charges. Outside of the pop up notification on the account, there was no decline or notification to update payment information from the system. This poses a greater security risk than just an inconvenience to me. They refused to offer a refund stating that the item (domain registration) falls outside of their refund policy, but per their own notification, they should have never been able to process a charge in the first place. An expired card on file should always be flagged, declined and the card holder notified.

  • Initial Complaint

    Date:09/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2022, I engaged with wix.com for premium services. In 2025, I was charged $756 for an auto renewal of the premium subscription that I have no recollection of committing to nor was this done without my consent. I have attempted requesting a refund for this, but wix.com claims that their policy does not refund auto renewals. Im looking for a refund of these charges because I did not consent to them.

  • Initial Complaint

    Date:09/19/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had two website (in development accounts, never launched) which I closed. Then, I receive a notice on 9/14/25 that an automatic payment withdrawal of $89.99 via ****** was made. I spoke to a *** *** who said it was official company policy to steal the money even when a site is cancelled.This is a criminal enterprise.

  • Initial Complaint

    Date:09/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one-year subscription from Wix.com on July 17th, 2025 for approximately $234. The website was never activated or functional. Within the first month, I requested cancellation and refund, but *** denied my request citing a 14-day policy. I appealed, but only received an automated denial and no further assistance.Wix is retaining a full years payment for services that were never delivered. I am requesting a refund of $234.

  • Initial Complaint

    Date:09/18/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to close my Wix account since the beginning of August. With all the artificial intelligence instead of human contact it is impossible to close my account!!!I have followed their instructions, I was even advised by ************* to get a new credit card so that they would not be able to charge me for a new ******* is impossible to get through to them and now they say I should have quit and asked for a refund within fourteen days. Have been trying to quit for months!! They are charging me for another year and I dont even have an account anymore!!!!!!!!

  • Initial Complaint

    Date:09/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 12, 2025 I was automatically charge $624 for 2 years web hosting service. Last year I paid $204. There are no phone numbers for wix, but the chat eventually let to a person who said there are no refunds and there is nothing that can be done. I never paid more that in the $200 range per year.There was no notification of the $624 amount, only an email that a renewal was coming. I only discovered the charge on my credit card. You have many clicks on their site to find the amount.The chat person said they would email my invoice from 2024 (per my request), but as of 10 minutes later still not received.

  • Initial Complaint

    Date:09/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our e-commerce store was hacked and fraudulent transactions were ran through our account. Additionally, our banking information was changed and several of our deposits including some of the money from these fraudulent transactions were sent to someone else's bank account. I have been trying to contact *** for over a week. I have had several live chats, several call backs and an escalated ticket via email in which they respond to every 2-3 days with inadequate and irrelevant responses to the issues at hand. There is no phone number to contact them and no matter who I speak to, no one is able to help me or connect me with anyone who can help with this issue. I just want to speak to someone that can help resolve this issue.

Wix.com, Inc. is NOT a BBB Accredited Business.

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