Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wix.com is unlawfully withholding $5,962.13 in cleared business funds despite these transactions being processed, not in reserve, and not under dispute. This is a direct violation of Wixs own published Terms of Use, which require payouts to be released within two business days unless written notice of a freeze or hold is issued.I have received no formal notification of an account freeze, delay, or any investigative hold, and all attempts to communicate have resulted in either contradictory statements, threats to block my communication, or no answers at all.Details:I operate a business through ************ under my agency, ******************************* of July 23, 2025, Wix is holding $5,962.13 in cleared payments marked Processing for over 14 business days, with no payout scheduled.These funds are not part of the 10% reserve and are not under chargeback or dispute.Wixs own policy (Section 6.4 of their Terms) states they must notify users when they withhold funds no such notice has been provided.Ive contacted Wix through their support multiple times and received contradictory answers, ranging from vague delays to threats that I would be blocked for asking questions.I was told by one agent (*****) that I would receive full payout within 710 business days upon account closure. This was later contradicted by another agent, who claimed no such timeline applies and that no funds would be released at all.*** has also failed to provide any written process for account closure or final payout despite multiple requests.This ongoing delay has resulted in financial hardship, missed rent obligations, and disruption to my ability to run my business.What I Am Requesting:I am requesting that Wix immediately release the full $5,962.13 in cleared funds, and provide written confirmation of the timeline and any applicable reasons for the delay.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement with *** to host my website and two business email accounts. I had autopay set up so I paid in full every single month for their services. I have made several attempts to obtain a clear explanation and recovery of my website content following the abrupt and unjustified termination and lockout of my Wix account. I have received no satisfactory response to previous inquiries. Their team has not provided any specific evidence of a Terms of Service violation, nor have they honored my requests to access or recover the original content I created and own. This includes written articles, branding, and licensed media that constitute my intellectual property.I didnotviolate their Terms of Service.All content was original and all images were either royalty-free or properly licensed.I am the sole owner of the content hosted on my website.I have requested multiple times the following, to no resolution:1.A full data exportof my website content, including all text, design assets, and media previously hosted on their platform.2.All internal logs or recordsrelated to the decision to remove or restrict access to my account.I am filing a formal complaint against ***.

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim Against Wix.com On July 5, 2023, I purchased the Premium Core plan from Wix.com for $285.78. The receipt confirms that the plan was valid for two years, from July 5, 2023, through July 5, 2025.However, on June 21, 2025two weeks before the current plan's expiration dateWix.com charged my credit card $623.52 for a renewal, even though the original plan was still active.On the same day, June 21, 2025, I submitted a refund request through their website. The automated message informed me that it could take up to 45 business days for a resolution, which I find excessive and unreasonable.Concerned about this significant and unexpected charge, I contacted ******************** on July 1, 2025, still within the original 2-year paid period. I was told that *** does not issue refunds for renewals, and that the only way to obtain any refund was to downgrade to the cheapest plana condition that was neither transparent at the time of purchase nor disclosed before the charge.Because this charge occurred before the expiration of my current plan, and I requested a refund within the active billing period, I believe this charge is unfair and should be reversed.I respectfully request the full refund of $623.52 and the cancellation of the auto-renewal and associated plan. I appreciate the BBBs assistance in resolving this matter fairly and promptly.Sincerely,******* ******* ***************************

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Wix to build my business website, and to invoice customers. I received my first payment, and *** will not verify my account for payout. I have provided all of the information they have requested, and they continue to request the same information. I went to refund client so I could just use my quickbooks account, and they want to keep a processing fee from the payment. I am demanding the processing fee be refunded so I can refund client and move on.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three years ago I created a website through Wix.com in an effort to be a small business. It failed and showed immediately. Their policy is to have auto debit and I was supposed to cancel the auto payment. I had forgotten this or was not made aware of it and no reminder was sent to me prior to withdrawal from my account. Wix also makes it difficult to contact a live person, or even find the phone number to call to have them call you back. I attempted sending an email that was never responded to. However I attempted the day they withdrew my money July 2. Once I was able to reach a live person, they told me they could see there had been no activity on my site for three years. However they state they will not refund my money that was taken out for the future two years of $804.00. It is felt that they do this on purpose to collect funds that they otherwise would not be receiving. All my other auto payments send a reminder a few weeks before which I feel is good business practice and would benefit their customers. They responded to my phone call and request for refund stating it goes against their policy to refund money as it was my responsibility to cancel auto payment. These businesses take advantage of situations like this. I am not wealthy and $804 is a lot to me when Im not getting anything in return except a website that will sit there for the next two years without activity. I asked them to shut it down and refund my money again they give no instruction on shutting the website down or how to go about that. In two years will they be coming after me for not paying for a website that is up? Will this be my responsibility to take it down? I am sure its in their policy somewhere but it will be hard to find and answer to this.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** has held our 8300$ for over 3 months.Asks for same verification documents over and over again.4 times requesting same documents. No results. 2.5 weeks of emailing documents. No results. Asking for ID to be emailed 5 times. Still asking again after 5 submissions.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a volunteer for a non for profit *** at my childs school back in 2023. They were renewing their website and needed someone to pay and be reimbursed by the *** since the *** does not have a credit card to pay for the service. . I paid for the website using my card. Apparently my credit card was retained. After the 2 year period for the website, ******** renewed the website subscription without any notice to me and charged me in June 2025. *** stated they sent an email but I never received one. They may have sent it to the *** which I have not been a part of since 2023. I called WIX for a refund and they stated that I agreed to the auto renewal (which I did not) and that they would not be refunding. I believe their practice is fraudulent and as you can see from other better business bureau complaints this seems to be the standard illegal practice from them.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the end of May Wix.com has been holding my payouts(meaning keeping my money) first I was told it was because I billed too much money to a single person, that person is an investment property owner that I was legitimately doing a ton of work for. I had been using them since January but they didnt say anything until I had my first decent payout; near 3k. Now maybe that doesnt sound like much to some people but Im a small business owner who has only been in business for a year and a half and 3k is a lot for me. First they asked for proof of Incorporation of my business then a week went by. They then requested proof of communication between me and the property owner I was working for. I gave them everything they asked for and another week went by with no communication from them. After I proved to them that the payments were legal and legitimate I was then informed that the website i built with them was noncompliant to their policies. I made my website compliant to what they were asking that related to my business like having terms and conditions and warranty info posted to my website. Every email they send states that the verification process Im currently going through should only take 5-7 business days. They have been holding my money for over a month and Ive been back and forth with them for 4 weeks jumping through their hoops and appeasing their requests. Its been over a week since the last email i received asking me to update my website. Also there is no phone number for the department who is handling my verification process I spent half a day on my laptop trying to get in touch with a human who could answer my questions. I was informed the department responsible for my account didnt have a phone number apparently. As far as I can tell they are just trying to hold my money in their account as long as possible so that they can earn as much interest on my money as they can, and they dont care if my business goes under in the process.

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a fraud alert for the renewal of my Replay and ************** website account. Out of trust, I lifted the hold and planned to manually renew my subscription instead of relying on autopay. Today, I saw that the autopay went through for a higher charge and a different type of subscription. They said that it was comparable to my old one, but they did not inform me to consent. There was a promotion for this Business plan, yet I was not charged the Business plan price and was not given an option to cancel the way that I did with my main account - which permitted me to use their new plan for 50%. The process that I saw was to either downgrade or upgrade further. I chose to downgrade and upgrade back to where I was. The downgrade offered a $182 refund. The refund offered $468 credits - but they don't go anywhere. I am missing $286 worth of credits. Supervisor ******* told me that they remain with *** and will not be applied to anything else, despite my time as a faithful client and said that this is the nature of them offering a gift. However, this turn of actions goes against their policies. What was meant to be a plan renewal was actually implementation of a new plan, as this was not the plan I'd had for the last three years. Within 14 days, all new plans are eligible for a full refund. However, I only requested the promotion - which should have been honored the same as my other account yet was not. The discrepancy notes failings within their policies that take advantage of customers who would not pay attention to billing cycles and rates, and the missing credits is unethical. The number assigned to their business also does not work - this needs to be fixed.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wix.com subscription on a 2 year package for $686.40 I then purchased an upgrade to a 3 year plan on a special of 50% off at $418.22. In that transaction I was informed that I had 722 days remaining on my old 2 year plan and as such, had a $616.30 credit for that.The invoice then said $0. What happened to the $198.08 difference I had paid? Wix are refusing to pay it back to me.They have altered their invoices to not show the credit that I was supposed to get. Also - They are saying the 50% off was a gift. It's not really 50% then is it, if I am still paying another $198.08USD for it. Which is false advertising, as I only upgraded because of the 50% off.