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Business Profile

Web Design

Wix.com, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 188 total complaints in the last 3 years.
  • 188 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a new small business owner. I have been working on building my website. I chose Wix.com. For the last few weeks, I have spent a lot time getting my website together, proofreading, etc On Friday, October 25, 2024, I took my website live. I purchased a premium plan, domain, and ****** Workspace. From the moment I purchased these products/services, I have had nothing but problems. ******* denied one of the three charges marking it fraud. While I am not upset with Wix.com for the banks caution, I encountered horrible customer service via their chat option on Friday, October 25, 2024. The level of communication was poor. Employees did not read! I had to constantly repeat myself. After talking to three people, we finally got things situated. Or, so I thought! On Sunday, October 27, 2024, I received an email that my ****** Workplace account had been suspended. When I reached out to Wix.com, I encountered more frustration and employees that could not answer my questions. I was told my account was restricted and they marked my payment methods as fraud or suspicious. I was asked to upload pictures of the two payment methods I used on October 25th along with my drivers license. The manager I spoke with Sunday night, October 27, 2024, would not give me an estimated time for the process to be completed. Very frustrating! I tried getting an update today, Monday, October 28, 2024, but was told my items are still being processed. This is outrageous! My business is now on hold because of these delays. I have proven beyond a reasonable doubt that I did not use payment methods that were not mine. My name clearly matches the drivers license. If ********************** is going to vet payment methods for new accounts, then customers should not be allowed to go live until the verification has been completed. In the two days my website was live, I moved forward with other business items like ordering stationary, giving out my website information and email address, etc

Wix.com, Inc. is NOT a BBB Accredited Business.

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