Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31, 2025 I was charged $348 for a subscription renewal that doesn't start until August 14th 2025. I was therefore charged 15 days prior to the start of my 1 year subscription renewal. I had no intention on renewing and put a cancellation and refund request in immediately to wix.com on July 31st. They then denied my refund request and cancellation even though my subscription did not even start until 15 later in the future. Nowhere am I aware that wix.com is able to charge me 15 days early and not let you cancel 15 prior to the start of your subscription renewal. This company stole my money.

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a sale by using a website I created through ***. The sale was a physical item and was mailed to the customer and was $260.00. This was completed as of Jan 2 2025.*** did not issue my payment despite months and many emails and calls of trying to fix the issue. Wix refunded the customer despite me pleading with customer service to help me fix what the issue was.

• Initial Complaint

  Date:08/15/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/6/2025, I was charged for $540 for a renewal of a premium website without authorization. I contacted the merchant several times to meet their requirements - I wasn't listed as the owner on the account and my prior account with them was deleted due to non-use.I requested a refund or a reduction in the charge from 3 years to 1 year. They refuseed saying that I had authorized the charge when they used my credit card to sign up several years before.

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to set up a website on Wix.com. I purchased a domain name and subscribed to a plan. I was somewhat forced to also purchase a business email address from ****** Workspace, as they do not provide email address associated with the domain name. I encountered difficulties getting everything set up and no one would help me. Therefore, I do not wish to give them my money and I need to cancel everything. I tried to cancel my subscriptions online but was unsuccessful and cannot speak with a live person as their phone number is listed as a not working number. I tried to contact them multiple times via their portal and set up a call back. However, every single time someone is attempting to call, it does not go through and I don't even get a chance to answer. Someone (probably a bot) emailed that they called and claimed that I did not answer the phone, when in reality it rings once and then it cuts off. When I try to call back, the number is not working number. No one is answering via email after I requested help multiple times and I am just so frustrated with them. This is not a way to conduct business and are were off to a rocky start. Therefore, I need ALL my money back - website host subscription, domain name, and outside email form ****** Workspace that is managed by ***. These are not good business practices. Please look into them as they may also scam people.

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Refund for ******************************* Dear Better Business Bureau,I hope this message finds you well. I am writing to formally express my dissatisfaction with the website services I purchased from WIX for $700, which covers a two-year period. Unfortunately, the website has not met my expectations and has not generated any leads for my business. Despite my efforts to utilize the platform effectively, I have found it to be unhelpful in achieving my business goals.Additionally, I have experienced unsatisfactory customer support during my time as a customer. This lack of assistance has further compounded my frustration with the service.Given these circumstances, I would like to request a refund for the amount I have paid up to this point. I believe this is a fair request considering the lack of value I have received from the website and the support provided.Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.Sincerely,***** *****

• Initial Complaint

  Date:08/07/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ is currently holding $6,000 of my money hostage. I was paid by a client over a week ago. After already completing a previous waiting period with this SAME domain, Im now being told to just wait again with no clear response or resolution.This delay directly threatens my business. The invoice represents only 22% of the overall job meaning I stand to lose $27,500+ if these funds arent released immediately. This isnt just an inconvenience its a financial crisis created by **** internal *********** attorney is now demanding the direct contact information for Wixs legal and compliance departments. We are also monitoring and reviewing the grounds for a potential class action lawsuit, alongside countless other users who are going through or have already gone through the exact same issue: ********************************************************************************** ************************************************************************************************ ******************************************************************************* ****************************************************************** ************************************************************************************ *********************************************************************** Wix releases and deposits these funds immediately, I will continue escalating this across every available public and legal channel including BBB, Trustpilot, Reddit, X (*******), and ********. Im done waiting.If funds are deposited immediately, I will retract my public complaints and resolve this case. Otherwise, this stands as my formal grievance and demand for immediate action.

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business website is supported by WIX.com. ************************. I sell books, offer writing and consultations, and have a Podcast and Magazine. I found financial errors in my account for services I never provided. The customers were requesting a refund of funds never paid to me or my account. *** was requesting a fee from me to reverse the charges- payback charges for each fraudulent transaction. I contacted the people by phone (3) to verify they had not requested any product or service from my company. All of them had reported that their credit cards had been tampered with. One was a dental office with dentists whose cards had been compromised. I gave the information to WIX. The fraud department reported it on my account as fulfilled. I contacted them again, stating I had not fulfilled the alleged customer with anything; however, they are still requesting a chargeback fee. The email came from the support team, which I explained to the fraud unit. I found it strange that the information on the credit card and other information they had for me didn't match. It sounds as though internally, my account has been hacked. However, they're asking me to repay whom??? I didn't receive any payment on my attached accounts. The total for the transactions is $11,000 at this point, and other than the ** system, no one is handling this. I was sent another email stating that what they needed to resolve the matter was a picture of me holding my identification, copies of my credit cards, disclosure and term statements, and other things that I didn't even have to do when I opened the account. As a retired law enforcement agent, it seems they've got a scam going on within their business, and whoever is involved knows that the customer would never understand the depth of turning in documentation of this kind. There is no financial restitution on my end; they are still seeking $75 for each chargeback. I never received any funds. ** is the only communication and emails. Help

• Initial Complaint

  Date:08/01/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 13th, this company charged me $34. A few days later, another $7.20. At the time, I didn't question these charges assuming it might be a local bar or restaurant and this is just how their charges appeared on my credit card. But now, with several months to reference, I see that I'm being charged consistently every month. To my knowledge, I do not have an account with this company nor can I find any reference to these charges in my email. Before contacting BBB, I tried to resolve this by contacting them on their site but I could only chat with an AI *** and when I tried to talk to someone, I was told they needed to call me. At this point, I **** know how to stop these charges cos I ****t seem to have an account.

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice #********** On July 10, 2025, I was charged $462.24 by *** for the annual renewal of my Premium site subscription (Invoice #**********). My site is forum-based, and Wix has since announced it will discontinue its forum plugin, the core functionality my site was built upon. Despite this, *** has denied my refund request solely on the basis of its internal 14-day refund policy, claiming I am outside that window by 5 days (19 days total). This denial disregards the fact that:The service is prepaid and undelivered for the remaining 11+ months, and Internal policies do not override Rhode Island consumer protection law. Under Rhode Islands Automatic Renewal Law (S-2273, effective Jan 1, 2025), businesses must: Provide clear renewal notices and disclose material changes prior to renewal, Offer easy cancellation matching the enrollment method, and Avoid unfair renewal practices that bind consumers without delivering the contracted ********** auto-renewing my plan without flagging the impending forum removal and then refusing a refund for undelivered, prepaid service, Wix is violating these protections. Holding $462 for a materially altered service constitutes unjust enrichment and failure to deliver services paid for.Additionally, Wixs refund process is obstructive: Wixs only path to dispute billing is through an offline billing team that customers cannot call or chat with, and which Wix representatives admit takes up to 45 days to respond. This is an unreasonable delay and a deliberate barrier to resolving active billing disputes, forcing consumers to pay for undelivered services without any timely recourse Requested Resolution:Full refund of the $462.24 renewal charged on July 10, 2025 (Invoice #**********).Confirmation that I will not be billed further.This is not about missing a renewal emailit is about being billed in advance for a materially altered, unusable service in violation of Rhode Island law and fundamental consumer protection standards.

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged $348.00 on 6/29/2025 for my website. This was free in the past, but now charging to my credit card.Can't reach by telephone or internet website.I want to cancell and get a refund