Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Wix.com due to an ongoing billing issue that I have been unable to resolve directly with their customer support team.On September 9, 2025, I contacted a Wix representative to cancel my ****** Ads subscription. During that conversation, I followed the instructions provided to complete the cancellation. However, on October 9, 2025, I noticed that I was charged again for the same service.When I reached out to Wix customer support regarding this matter, I was informed by a different representative that the previous agent had provided me with incorrect instructions on how to cancel the subscription. As a result, the service remained active and I was billed again despite my attempt to cancel it properly.This error was caused by **** representative, not by any action or inaction on my part. I have requested a refund for the unauthorized charge, but the issue has not yet been resolved. I find this situation to be both unethical and unfair, as customers should not be financially penalized for mistakes made by company representatives.I respectfully request the BBBs assistance in obtaining a full refund and ensuring that *** takes accountability for this matter.Thank you for your time and attention to this issue. Please let me know if any additional information or documentation is required.

• Initial Complaint

  Date:10/14/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WIX.COM ********** 08/28/2025 ****** AND WIX.COM ********** 08/28/2025 ****** TOTAL LOSS ****** AS WITH THE CURRENT AMAZON LAW SUIT WHERE THEY MADE UNAUTHORIZED CHARGES FOR UNAUTHORIZED AMOUNT SO HAS WIX DONE TO ME. ON 8/28/2025, I ENTERED MY CREDIT CARD INFORMATION TO PAY FOR A 60 DOLLAR EMAIL ACCOUTN AND A 27 DOLLAR MONTHL DEDUCTED WEBSITE. WIX PROCEEDED TO CHARGE MY DEBIT CARD ENDING IN 5388 FRON REGIONS B ANK THE SUM TOTAL OF ******. I DID NOT AUTHORIZED THIS CHARGE NAD CALLED THEN IMMEDIATELY, THEY REFUSED TO REFUND ME MY MONEY. THERE ARE 2 ACCOUNTS, ONE I HAD NO KNOWLEDGE OF AND APPARENTLY THIS IS WHAT I WAS CHARGED FOR, HINCE WITHOUT MY AUTHORIZATION! I CURRENTLY HAVE AN ACTIVE ACCOUNT WITH THE CORRECT AMOUNT BEING CHARGED (***** MONTHLY) EMAIL IS CURRENTLY THROUGH GOOLE WORKSPACE), HOWEVER THEY REFUSE TO REFUND ME MY ****** AND I HAVE NO SERVICES TO SHOW FOR THAT AMOUNT AND I AM PAYING FOR THE SERVICES THAT I DID AUTHROIZE. I SEEK REFUNS IN THE TOTAL AMOUNT OF ****** IMMEDIATELY. AS A LOYAL CUSTOMER AND CONSUMER I FEEL I HAVE BEEN FRAUGENTLY CHARGED NAD MISLEAD AND FINANCIALLY EMOTIONALLY AND MENTALLY ABUSED BY THIS COORPORATION DISPITE MY ATTEMPT TO RECTIFY THIS WITH THEM AND MY FINANCIAL INSTITUTION. i NOW TURN TO YOU bbb AS MY MEDIATOR. PLEASE HELP ME RESOLVE THIS CONFUSED MISREPRSENTIED MATTER ASAP.

• Initial Complaint

  Date:10/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Wix in August to close account. Was told via email that account would be closed as of then with no further debits from account. Despite this, my account was again debited. I have tried to contact someone to no avail. I want them to stop debating in behalf of an account that was noted to be closed.

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company arbitrarily decides to charge for renewals WEEKS before a subscription ends, then refuses to provide a refund when the customer cancels the subscription WELL before the subscription renewal date, in violation of federal and state law. The company then makes it difficult to reach a human agent. The human agents then state they are powerless, that a customer must request a refund 'exception' and a reply in 45 days. In 45 days, the subscription will be well in-progress, even if the customer is not using the subscription. In my case, without notice, they charged a renewal fee that was 107% of the prior year's fee, using an old credit card number (they do not allow users to delete cards if there is a current subscription (even if it is fully paid). The subscription renews October 17, 2025, so I am within my legal rights to cancel, yet *** refuses. This is consistent with the almost ONE THOUSAND complaints and negative reviews on the BBB site for Wix and Wix.com. The company is based in ******** and is consistently using aggressive charging tactics and evasive customer service tactics to avoid refunding customers who no longer wish to use their service.

• Initial Complaint

  Date:10/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Wix.com for misleading advertising practices and failure to provide adequate customer support.Wix advertises the ability to create a free website, which prompted me to use their service. During the setup process, I was prompted to purchase a domain or upgrade to a premium plan. The prompt made it appear that I could purchase and use a domain with my free website. Based on that representation, I purchased a domain through Wix.However, when I attempted to connect the domain, I received an error message stating that a premium account was required to use the purchased domain. This restriction was not clearly disclosed at the time of purchase, and the messaging was misleading.After discovering the issue, I attempted to reach customer support to request a refund. I was repeatedly redirected to Wixs ** chat system and was unable to speak with a human agent. I located a phone number via email correspondence, but the number only connected to a voicemail system that redirected me back to the website. After several attempts and typing speak to an agent multiple times, I was finally allowed to leave a callback request.I eventually received a call from a representative named *******, who provided scripted responses identical to those given by the ** chat and refused to escalate the matter or connect me with a supervisor authorized to issue ********** a result, I have been unable to resolve this issue or obtain a refund for a domain I was misled into purchasing.I believe Wixs sales prompts constitute deceptive advertising, and their lack of accessible customer service prevents consumers from resolving legitimate billing disputes.I am requesting that Wix be investigated for these practices and that I receive a refund for the domain purchase made under misleading ****************** of transaction: 10/06/2025

• Initial Complaint

  Date:10/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a website for one year, they have a 14 day refund policy, i cancelled 4 days later.bought on sept 6th , cancelled sept 10th, cancel confirmation number ********** from *** on oct first., told me it will be refunded invoice number ********** amount ****** interesting how these people can try to rip off people and not abide by their own policy

• Initial Complaint

  Date:10/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: September 15, 2025 Amount of Money Involved: $6,363.06 What the Business Committed to Provide: Wix Payments committed to providing timely access to my merchant funds and premium customer support, which I pay for monthly. Their terms promise priority assistance and resolution within 7 business days for compliance reviews. I submitted all requested documentationincluding business registration, tax ID, product photos, and workspace imagesyet my funds remain on hold with no resolution.Nature of the Dispute: Wix Payments has withheld $6,363.06 from my account since 9/15/25 without explanation or access to a real compliance team. My chats have been repeatedly closed, and Ive received only recycled, evasive responses. This hold has jeopardized a $2,000 supplier deposit, delayed customer shipments, and damaged my reputation. Additionally, their request for private photos of my home workspace raises serious privacy concerns and may violate GDPR, CCPA, and FTC guidelines.Has the Business Tried to Resolve the Problem? No. Despite contacting support multiple times daily, *** has failed to provide a meaningful response or escalate the issue. Ive received no direct contact from their compliance team and no timeline for resolution. I am now filing complaints with the ****, Illinois Attorney General, IC3, and BBB to demand immediate fund release, compensation for business losses, and a written guarantee this will not happen again.

• Initial Complaint

  Date:10/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wix charged me $370.09 for a plan renewal whose effective date is Oct 4, 2025. I attempted to cancel on Oct 2, 2025two days before the renewalby turning off auto-renew / submitting a cancellation request in the account. I also tried to reach *** support by phone and email on Oct 2 and again on Oct 2, but I received no response or help.Despite my timely cancel attempt and repeated outreach, the renewal went through and my card was charged. I do not want this renewal and I acted before the effective date to stop it.Timeline Oct 2, 2025: Submitted cancellation attempt in my Wix account. Called support; no answer/callback. Emailed support; no reply.Oct 4, 2025: Renewal became effective; $370.09 charged.Oct 4, 2025: Followed up again with Wix; still no resolution.Steps Taken with the Business Called Wix support on Oct 2, Oct 3 and Oct 4; no response.Emailed support on Oct 2; no response.Desired Resolution Full refund of $370.09.Cancellation backdated to Oct 2, 2025 so there is no gap or penalty.Written confirmation that auto-renew is off and no further charges will be made.Supporting Documents (attached)Screenshot of my Oct 2 cancellation attempt.Renewal invoice and billing history showing the $370.09 charge and Oct 4 effective date.Thank you for your help in resolving this. Im available at860-849-0440 and ************************ for any follow-ups.

• Initial Complaint

  Date:10/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel a subscription with Wix.com since August 20th, 2025. They provide no customer service and no way to stop charges or remove your credit card from the account. I have cancelled all domains and subscriptions but they charged my card $368.88 on September 20. I requested a refund through their website but it says that it cannot be processed since it is more than 14 days old. It was processed on September 20th and has NOT been 14 days yet. They provide no customer service and no way to cancel your subscription.I want a refund AND my credit card number removed from their subscriptions.

• Initial Complaint

  Date:10/02/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 29 2025 I was charged $846 by WIX.COM on my credit card for a auto-renew payment. This fee was for a service period that would start Sept. 29 2025 and go until Oct. 2028. Within 5 minutes of this charge I reached out to *** customer service to let them know I was charged in error and that I need a refund. I don't want the service, did not agree to the service, and was not informed of the upcoming renewal. They refused. A few important factors here:1. I was never emailed or contacted to be informed of this auto-renewal payment. The email address WIX stored for me was incorrect, and yields and auto***ly that states it is an inactive email if someone attempts to write that address. Per California's California's updated Automatic Renewal Law (ARL), effective July 1, 2025 businesses are required to obtain express affirmative consent for auto-renewal terms.2. *** charged me a price that was 55% higher than the price stated when I first signed up in 2022. I never agreed to a price increase. The only place this price increase was noted was on a pop up tab on their website. Never via email or any other communication.3. The process of canceling an auto-renew payment is NOT clear and does not match the method used to sign up for service. Even with a customer support *** helping me it was difficult to understand how to stop auto pay.4. Upon learning WIX would not refund me, I went to Reddit to explain my experience and see if anyone else had a successful refund processed. I learned over the course of only 24 hours of multiple other people having the exact experience. This leads me to believe my experience is not isolated.WIX is engaged in predatory business practices. Not only do I want my refund, but I would like an investigation launched into *** for the general public to learn more about how and why they are doing this to their customers.