Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled subscription to Wix.com in 2024. In August of 2025 they charged me a subscription renewal. Ive attempted numerous times through their customer support to have the charge refunded and provided proof of cancellation. They have refused.

• Initial Complaint

  Date:09/02/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription to build a website with Wix.com on June 29th. They give you 14 days to cancel the account. I paid $192.62 for a year subscription, and attempted to transfer my domain. As I am a skilled massage therapist, not an internet expert, the domain transfer was not successful. I decided to cancel my wix account on day 14 of my subscription. I was directed to an AI bot, who denied my refund. I reported the charge as fraud since I wasn't able to get a hold of a single live person to confirm my account was canceled, or issue the refund. The only reason the account finally did get canceled is because there was a chargeback on the account from my credit card company. *** stated (to the credit card company) the account was never canceled, and I was recharged for the subscription. I decided to attempt contacting Wix again. In order to talk to an "expert" (which they allow you to do after communicating with another AI bot) they ask for a $1 payment. I decided to pay the $1 to talk to a real person. They charge attempt was actually $38. Luckily the charge was denied by my credit card company. If Wix is going to make this right, they should issue me a refund of the $192.62 I spent. I will warn anyone I know to avoid using this website builder, especially if you are relying on a possible refund.

• Initial Complaint

  Date:08/29/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had canceled my service with Wix and turned off all renewals, logins, etc. they reactivated my account without my permission and charged me $89.55 without my permission. Since they reactivated my account they are now saying there is no way to delete my credit card, personal information, or close the account.

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to build a website, and having worked with wix in the past (prior to the ai implementation) decided to revamp the one Id made by hand so long ago. However, I could not access it. It simply would not take my log in information. So I went to my alternate email and developed a new website with the assistance of their ai. Upon reaching my desired theme and layout, I paid for the premium plan as well as the three-year domain name to go with it. I spent a few days and nights working on it, including last night. Id assumed I was clear for one to three years after the transaction was completed. However, I woke up this morning to discover that I could not log in. My main email showed a sudden refund of what I had paid to Wix, so when I went to the alternate email to investigate what happened. Two, in regards to keeping my site live. I read them and I dont think their actions were in line with their own policy. The problem is, I cannot even log in with this email to contact them for support or to show them that I have indeed verified the email. Also, the refund not only is pending and cant be spent to purchase a premium plan with a different hosting service at this time, but also skimmed a few bucks off the top for whatever reason. I also have it documented in video form.

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Wix to invoice my customer on July 1st for ******** my customer paid on July 17th with no issues receiving my payout. I invoiced the same customer on August 1st using the same method. My same customer that I billed in July paid the invoice on August 17th for ********* now Wix has this on hold pending verification. I have sent all documents requested and was told it takes time to verify. It is the same customer from July and also the customer service will not give me a resolution date they say it takes time. I am unable to receive my payout nor able to refund the customer under section 7.3 and section 5.2 because of them holding the funds. I have asked them to just return the money to my customer and I will invoice thru QuickBooks. They refuse to refund or process. I also provided a copy of my insurance certificate for my business that covers any fraud. I just want either the payout released or refund the customer. I have removed all products from my website to avoid any further damage to my business reputation. This payment not being processed is holding up payment to other vendors including the irs for taxes via 1099.

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While I have been with Wix for years, my needs are tiny. They put me into their premium plan. I did not ask for it. I did not use it. I did not want it. As soon as I saw the bill, I contacted them, and they said that the 14-day return period had expired. Their return period is clearly intended to defeat the billing cycle. This is such a shame. I liked them until they perpetrated this scam. It is not the first time they have put me into this scam. They need to return all costs over the minimum plan for the last two years.

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Description:On **June 15, 2025**, I purchased a domain from Wix and paid **/$84**. Less than two months later, *** suddenly claimed that my website contained malware and demanded additional payment in order to fix the issue.When I refused to pay again since I had already paid for the domain and expected standard support Wix **unilaterally shut down my website** without my consent. This action left me without the service I paid for and without any refund.I believe this behavior is **unfair, deceptive, and unethical**. As a paying customer, I should not be forced to pay additional hidden fees to maintain basic access to a domain or website. *** failed to deliver the service as promised, withheld access to my website, and continues to keep the money I paid.I am seeking one of the following resolutions:1. Immediate restoration of my website and services without additional payment, OR 2. A full refund of the /$84 I paid.I am also prepared to escalate this complaint further to *******, consumer protection authorities, and other regulatory bodies** if necessary.

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were/are being double charged for two services from Wix.com: 1) ****************** Premium ($384) and 2) *************** ($288). The company does not dispute that they are duplicate services, but their position is that we didn't notice it within the 14 day "trial" period, and therefore they do not have to "reimburse" us. Trial periods are to try new features and see if you like them and if you don't find value, cancel. That is not this situation. We aren't trying to back out of services, but we only have one website address and can only have one plan on the account. We accidentally, purchased a website maintenance upgrade and email service that sat "unapplied" to our account, and then an auto-purchase occured, and we didn't notice it. This all is possible because of the way their account software manages subscriptions, and has a separate step to "apply" a purchase to your website, it does not do this automatically. Also since you have to have a credit card on file at all times, which allows for a customer to unwittingly purchase the same service multiple times because the service is not active and visible on website, not realize that the sale went through, and then to purchase it again. That is what happened with us. I have been entering tikets, waiting for call backs, getting escalated/passed around, each time being told, sorry you didn't notice it soon enough, and since they basically make you prepay for a year or two, you have no recourse. Based upon the templatized responses I received, I expect that is a common scenario, which looks a lot like this is an intentional part of their business strategy, selling duplicate services that sit in a "purgatory" area not applied to customer websites, and then refuse to correct the issue.

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Company Wix.com has unknowingly charged me for a reoccurring charge without my knowledge or permission. They charged me $466.56 on July 9th for an old business I no longer have or use. I was not currently using their services and was not informed of the charge. On July 11 I reached out to their customer support and created a ticket return request: ********** I was told to wait 45 days or so to hear back. I assumed I would be getting my refund as I have worked with many companies that gave me a re occurring charge and when asked to cancel or refund they have been happy to do it. All but this company. This company refuses to refund even after telling me no then I will just dispute with my bank and lose me as a customer for life. I reached back out to them August 22nd ****************************************************************** I have been left with no choice but to go to my bank and dispute the transaction. Very money hungry and unprofessional as I see there are hundreds of other complaints about the same issue

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request ********* I have been working on this issue since may of this year without resolution. I have requested escalation several times both by email and by phone and this has not occurred. No one has been able to resolve my issue. I have removed all *** products from your site. I am unable to remove the hemp declaration and need assistance. I am requesting a manual review to reactivate Wix Payments. I want my case escalated to a supervisor due to unresolved support attempts (reference your issue number *********). In your messages, I have been direct: I have removed all CBD products and need help removing the hemp declaration. Please escalate this to a supervisor for manual review and reactivation of Wix Payments. My previous issue number is *********."however i continue to receive canned responses by email and when calling the agents refuse to escalate and get me off the phone by promising an email will be sent to resolve the issue and the email is never sent, such as during my call to support on 8/21 which was a complete waste of my time.If you are unable to escalate and resolve this, please refund my subscription and allow me to migrate to another website store provider such as shopify.