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Business Profile

Process Server

Kool Docs Preferable Process Servers

This business is NOT BBB Accredited.

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1

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Review Details

  • Iris P

    Date: 05/11/2024

    I hired **** on 04/23 for service and paid him $85 via CC ($65 for the serve and $20 to have the papers notarized. **** advised he would make his first attempt the next day, on 04/24 and would provide me with an update by the end of the night. When I did not go back from him I followed up via email on 04/25 and he responded with an apology for not getting back to me sooner. He also advised that he was unable to serve the respondent as he came to find out the respondent no longer resided at that residence. He also advised he would return to the premises on 04/30 to see if he can obtain the respondent's current address. I told him that I would offer to pay him another fee if he was successful and if he had to travel to another location. I emailed him on 04/30 to confirm he was going back to hopefully find the new address. I heard back from him on 05/01 advising he had some sort of schedule conflict and was unable to visit the premises, but will go out there tomorrow on 05/02 between 10:00am-12:00pm. That was the last time I heard from him. I emailed him on 05/03 asking how he made out. No response. I emailed him on 05/06 assuming he was not able to go back out there and that I would need to adjourn my court case as I had to send in the notarized service papers by 05/09. I also asked him to refund me the $20 that I paid for the notary since he was unsuccessful. No response. I emailed him on 05/08 asking if he received my email and that I would appreciate if he responsed. No response. Today, 05/10, I texted him asking if he received my emails and what the status is of my $20 refund. No response. I do not appreciate the silence and lack of service. I believe in honesty and if **** was unable or unwilling to provide what he advised he would, then I would have taken another route. I felt like I wasted time and money and put my trust into him only to be disregarded and ignored. Very unprofessional an extremely dissatisfied with Kool Docs.

Kool Docs Preferable Process Servers is NOT a BBB Accredited Business.

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