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Business Profile

Process Server

Kool Docs Preferable Process Servers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Process Server.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/01/2022, I paid Kool Docs Preferable Process (*************) $60.00 for personal service of court documents (******, Order to Produce Statement of Assets & ******, Small Claims Subpoena) plus an additional $28.00 for mileage fee for a grand total of $88.00 (Invoice #**** paid in full). I paid the invoice through email on line with my debit card. The transaction was processed through my credit union on 01/03/22. On 01/03/22, I received an email from ************* stating that my payment was received and the documents that needed to be served were successfully received as well and that he would prepare to make service the following day (01/04/22). That was last time I heard from ************* from Kool Docs. I emailed him at lease 5 separate times asking him for a status check; if the court documents were served or not. I also called him and left several voicemails. All my attempts were met with negative results. Due to ************* not responding to me in time for the court appearance that was scheduled for 02/15/22, I had to cancel the court hearing which cost me an additional $60.00 in court fees.

Kool Docs Preferable Process Servers is NOT a BBB Accredited Business.

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