Reviews
This profile includes reviews for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,322 Customer Reviews
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Review fromKarla O
Date: 05/07/2024
1 star***! What a horrible experience, they sent a guy out to my home to check out the problem with my refrigerator and he knew nothing about what he was doing. My son told him it was the motor and he still wanted me to replace the door on my refrigerator. My son left and that's when he started trying to get extra money out of me. He said he had to charge my refrigerator after he had already charged it with out me agreeing or saying a word. He then told me I had to cash app him not company the $40 bucks to pay for the charging, mind you I paid **** to have some one come out and do a Diagnostic only. Please do not allow ***************** in your house and **** needs to check what these contractors are doing in peoples home. I feel violated and taken advantage of. I gave one star because it wont allow me to post without giving the one star, but they get zero!
Puls Technologies, Inc.
Date: 05/23/2024
Hello *****,
Thank you for bringing this to our attention. We would like to express our deepest apology for the negative experience and for the delayed response; this is not the experience and impression we wish to leave our customers.
After a discussion and follow up we had with your technician, he explained that the $40 he was trying to collect was for the refrigerant and the tool he used during your diagnostic appointment. However, since the appliance was not fixed, only the $89 service call fee was collected for the inspection he did.
Best,
****
Review fromGregory H
Date: 05/06/2024
5 starsArrived when they said they would - ****** the technician was courteous and knowledgeable - they completed the job and gave helpful suggestions - Im very pleased and will definitely use them againPuls Technologies, Inc.
Date: 05/07/2024
We truly appreciate you taking the time to let us know about your experience, ****! We will make sure that ****** gets the recognition he deserves. If there is anything else we can do for you, please let us know!Review fromJoyce F
Date: 05/06/2024
5 stars******* was great! Very courteous and on time. I would use his service again.Puls Technologies, Inc.
Date: 05/07/2024
Hey, *****. Thank you for your positive feedback and review! We are happy to know that you had a great experience and we are also glad to hear that the technician's service was exceptional. We'll make sure to relay your feedback to the technician. If you have concerns, please let us know.Review fromHolly D
Date: 05/06/2024
5 stars**** was prompt, good communicator, kind and professional. I would recommend ****!Puls Technologies, Inc.
Date: 05/07/2024
Hello, *****. We are grateful for this awesome feedback! It makes us happy to hear how wonderful your experience was with **** and for trusting us to do the service. We will make sure that **** gets the recognition he deserves. Please know that we will always be here if you need us.Review fromDebby L
Date: 05/05/2024
5 starsVery pleasant and professional! I would definitely recommend their servicesPuls Technologies, Inc.
Date: 05/06/2024
Thank you so much for your service request with us and for your recommendation, *****. We'll make sure to relay your kind words to your technician.Review fromAudrey S
Date: 05/04/2024
5 starsMy technician was on time, very polite and knowledgeable. He did a great job.Puls Technologies, Inc.
Date: 05/05/2024
Good day, ******. It is our pleasure to provide you with a satisfactory service, and we are delighted to hear your feedback. We will definitely share this with your technician.
Review fromFrancine L H
Date: 05/04/2024
1 starWorst experience ever. ****** seemed to know what he was doing, so, why didn't my dishwasher work? He mentioned a few possibilities, like if it says H20, it is probably with the water as if I am expected to know how to fix it although I saw him work on the angle stops. To top it all, **** asked me to pay him a tip! Up to 25% which I paid $22.00 which I am still expecting to be refunded for. Stay away from ****. ***************************Puls Technologies, Inc.
Date: 05/05/2024
Hello ********, thank you for sharing your feedback with the community. Please be advised that the tipping is optional, just like with any gratuity. We ask after each service because not all services require a follow up visit. We started the tipping feature because the majority of our customers were asking how they could tip our technicians. Again, the tipping is completely optional and in no way is meant to be perceived as a negative part of the experience and we are terribly sorry that it made you feel that way. We hope you do understand that we provide this feature only for those that choose to do so, and we do not force our customers in anyway.Review fromSam M
Date: 04/30/2024
5 starsNice man, very polite and professional. Did a good job , very knowledgeable.Puls Technologies, Inc.
Date: 05/03/2024
Great! Thank you so much for the kind words, ***! We will make sure to give your technician a shoutout.Review fromCarol W
Date: 04/30/2024
5 starsArrived shortly after I called. Very professional. Had great knowledge of appliances. Did a wonderful job.Puls Technologies, Inc.
Date: 05/03/2024
We are delighted to hear your positive experience, *****. Thank you so much for the 5-star. We will definitely share this with your technician.Review fromPhilip A
Date: 04/30/2024
5 starsVery professional and knowledgeable, understood the issue and took control. Quoted a piece and completed the work needed, checked the oven to make sure everything worked, glad I got a repairman that was knowledgeablePuls Technologies, Inc.
Date: 05/01/2024
Thank you for the positive feedback, ******!
We always love to hear from our valued customers. We are pleased to know that you find our services convenient. We would be delighted to serve you again in case you'll need our services in the future.
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