Complaints

This profile includes complaints for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Puls Technologies, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Puls Technologies, Inc.

  849 E Stanley Blvd PMB 203 Livermore, CA 94550-4008

  
• 

  Puls Technologies, Inc.

  444 Spear St San Francisco, CA 94105-1684

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 22, I contacted **** to service my double oven. I could not use the top oven because the latch apparently wasnt working properly and therefore it wouldnt turn on. The bottom oven worked just fine. The technician returned the next morning to replace the latch to the tune of $450. Within 48 hours, neither the top nor the bottom oven was working and an error code was showing. The technician returned, determined one had nothing to do with the other and said it would be another $350 to repair, supposedly, a malfunctioning fan. The company refused to fix it under their warranty even though the oven itself worked fine without any error codes before their technician got his hands on it. I now have a broken oven that either needs to have more money sunk into it or be replaced. To be ******** was working fine minus the top oven lock before their technician got his hands on it. He even said IF they were to replace the fan, he cant guarantee something else wont go wrong with it. **** much? I even asked if I should just replace it and the technician told me I wouldnt be able to find one that size to replace it which I knew was a lie. I have asked them to refund me what I paid and that they can even come back and take back the brand new lock that is worthless to me now that they did something to make the situation worse. Ill likely have to replace an oven thats not that old because I dont know what they did to it or what might be involved in fixing it. *** confirmed it would need at least another $350 totaling $800 thus far. Hiring someone else would just add to what Ive already spent and could end up costing close to what a new one would cost. I went with this company because I appreciated their ability to come out quickly but all they did was scam me and make my problem worse. Ideally, they should repair it at no additional cost or pay for part of the cost to replace it but I just want my money back so I can put it toward the new oven I now have to buy.

  

  Business Response

  Date: 10/04/2025

  Hi, Freya. 

  We apologize for any inconvenience or negative experience you may have had. Our team always strives to provide the best service possible, and we regret that we fell short in meeting your expectations. 
  

  We believe in providing value without compromising on the quality of the service, as we always strive to provide a successful repair. Nonetheless, we understand your sentiment and the position that you are coming from. However, the technician confirmed that the issue with the door latch has been resolved, and the issues that the unit is encountering right now a new or different ones to the initial repairs he did. 

  Please be advised that appliances have interconnected mechanics; repairing one component can reveal problems in other parts as well. This may be because newer parts are causing strain on older parts, or it may uncover hidden damage that was not present until disassembly. While damages may not be immediately visible during initial inspection, they can still compromise the appliances functionality over time. Subtle or hidden issuessuch as internal component wear, electrical irregularities, or structural stressmay not present obvious symptoms at first but can gradually lead to performance degradation, reduced efficiency, or eventual failure.

  With this, sadly, we will not be able to proceed with the refund or with the Guarantee covering the cost of the additional repairs. 

  Sincerely, 

  *****

  **** Support Team

   

  
  
  
  
  

  Customer Answer

  Date: 10/05/2025

   
  Complaint: 23969761
  
  I am rejecting this response because:
  Replacing a lock should have nothing to do with a fan error. The part replacement, in this case, would not make the fan have to work harder. The fan was fine before the fix. I dont appreciate being spoken to about electronic components like Im an idiot. I understand how one part could affect another. The question is what did he do to have this error show up? He must have done SOMETHING. This part had no issues prior to the lock being replaced and my oven WORKED. It wasnt like this showed up a month later. This was a matter of a day or two. He had to have done something to cause the error.

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 10/06/2025

  We apologize for any inconvenience or negative experience you may have had. Our team always strives to provide the best service possible, and we regret that we fell short in meeting your expectations. 

  
  We believe in providing value without compromising on the quality of the service, as we always strive to provide a successful repair. Nonetheless, we understand your sentiment and the position that you are coming from. However, the technician confirmed that the issue with the door latch has been resolved, and the issues that the unit is encountering right now a new or different ones to the initial repairs he did. 

  
  Please be advised that appliances have interconnected mechanics; repairing one component can reveal problems in other parts as well. This may be because newer parts are causing strain on older parts, or it may uncover hidden damage that was not present until disassembly. While damages may not be immediately visible during initial inspection, they can still compromise the appliances functionality over time. Subtle or hidden issuessuch as internal component wear, electrical irregularities, or structural stressmay not present obvious symptoms at first but can gradually lead to performance degradation, reduced efficiency, or eventual failure.

  
  With this, sadly, we will not be able to proceed with the refund or with the Guarantee covering the cost of the additional repairs. 

  Customer Answer

  Date: 10/08/2025

   
  Complaint: 23969761
  
  I am rejecting this response because:

  I do not agree with the business since my oven was working before they touched it and did not after they messed with it. I now have to replace my oven or spend additional funds to repair it because they would not. They caused the issue and they should fix it. No other resolution is satisfactory. Its terrible customer service.

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** sent a technician that was not familiar with my fridge. He also spoke little to no English. He used ****** to communicate. He took three hours to diagnose my fridge unsuccessfully And took many things out of the refrigerator. He then told me I need an electrical panel which cost $500 after setting up three appointments to install this panel, he kept putting it off, saying the part did not come in. In the meantime, I canceled this appointment and called another technician from another company. In two seconds, he pointed to my electrical panel in the front saying I have the child lock on thats why it didnt work! I would like to get my money back from pulse .$136.99. Paid August *******

  

  Business Response

  Date: 09/25/2025

  Hi ******,
  
  Apologies for the inconvenience caused. At this time, there is an open dispute with your card holder and we will be unable to proceed with the review until the dispute is dropped. This is currently being handled by your Bank with Finance.
  
  
  Thank you!

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with PULS Technologies for about a month for a small repair on my dishwasher - I have paid over $500 and it still has not been properly repaired. Part was not installed properly and fell off in less than a week. Technicians are not qualified plus fees are extremely overpriced! I will not use them again!

  

  Business Response

  Date: 09/19/2025

  Hello ******,
  
  Please accept our sincerest apologies for the inconveniences we have caused, we would never intend to mislead our customers and leave them appliance with issues. We hold the tenets of customer service in the highest regards and would love the opportunity to restore your faith in our company.
  
  Your refund request has been escalated and is now being reviewed. We will be keeping you posted as soon as we have an update on hand.
  
  Thank you for your patience and understanding!

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23900366
  
  I am rejecting this response because:
  It doesn't say if I will receive a refund.  Once they agree to refund the $500 I spent without getting a satisfactory repair then I will agree -saying the request has been accelerated doesn't mean it will be refunded.
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 09/22/2025

  Hello, ******. 

  Thank you for responding and for informing us about your request. 
  

  We have checked the status of the ticket associated with the Guarantee request that you submitted for your dishwasher, and it has been approved for a refund amounting to $449.08. 
  Checking on the teams previous email exchange with you, you agreed to proceed with the refund last September 20, 2025, and the refund team was able to endorse it to our finance team for processing. 
  

  Since you used two cards to pay for the services, expect an amount of $282.65 to be credited to your **** card ending in 7162 and an amount of $166.53 to your Amex card ending in 6006. 
  The refund amount should be processed between 3 to 5 business days, depending on your banks policy. However, in case the amount doesnt reflect on the provided time period, kindly call us back at ************ for immediate assistance. 
  

  Once again, we sincerely apologize for the inconvenience and unsatisfactory service. Well make sure to resolve and improve our services so we can deliver a better service. 
  

  Thank you once again for your cooperation and patience. 
  
  Kind regards, 
  Liya 
  **** Support Team 
  

  
  

  Customer Answer

  Date: 09/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** agreed to repair my stove by replacing the valve k**** with original parts. This work was not done as agreed. The **** technician used cheap plastic k**** that did not fit my stove. According to the **** contract this was a 100% guaranteed repair when I submitted a request to have the work completed according to the contract, they refused to complete the work unless I paid additional money. **** sent out a different technician to evaluate the problem who confirmed this should be fully resolved by **** as the work done by the initial technician was inadequate. I was willing to commit to this work for the original price but **** support refused to do so unless I paid an additional $202.08. **** company is entirely responsible for the repair failure and they admitted this via email. This company operates in bad faith and does not honor its own terms of service. They finally issued a partial refund of the original payments I made which was still completely unsatisfactory.

  

  Business Response

  Date: 09/17/2025

  Hi *****, 
  
  Thank you for reaching out to us, and we apologize for the inconvenience that this has caused you. 
  
  Upon checking your account with us, we saw that a refund was already processed in regards to this. We understand your sentiment; however, as mentioned in the email that was sent to you, we will not be able to cover the additional cost for parts, as given the case, if ever the second ********** is the one who did the work initially, you will still need to pay for the amount that he provided. 
  
  Sadly, given that a refund was already processed, which you agreed to proceed we will not be able to further evaluate your case. 

  Sincerely,
  *****
  **** Support Team
  
  

  
  

  Customer Answer

  Date: 09/17/2025

  
  Complaint: 23892813
  
  I am rejecting this response because: your business only offered a partial refund. I was not refunded for the total amount paid for services and I stated over email the refund offer was unacceptable. I was also extremely dissatisfied that the business told me they would completely cover the cost of additional repairs as seen in my attached images then later said that the additional repairs would cost $200 more dollars. 
  You offered a 100% guarantee that the initial repair would solve my issue, if not, any additional repair work would be covered by ****. You did not honor this agreement and you only offered a partial refund of the payments I made to ****. This is completely unacceptable. The intial fees from my appointment should also be refunded because the initial diagnosis and parts ordered DID NOT repair the problem. The ********** who came to evaluate the guarantee claim confirmed that the first ********** was responsible for the failure and **** refused to honor their statement made via email. **** made the following statement: After further review and discussion with the Guarantee team, we have decided to have a Technician sent to your location to diagnose your device and see if the issue is correlated to our original repair. If it is, we will entirely waive the fee for you and repair it for free under Guarantee Call - Home Appliance - 1763663-having the same problem. 
  The ********** confirmed in writing that the problem was related to the initial repair. He also reported that the initial repair work was negligent and used unoriginal parts. **** refused to complete the repair work for free under the guarantee call. 
  
  You simply offered me a partial refund which I stated via email several times was unacceptable. Your company has caused nothing but headache for me and deserves to keep none of the payments I made. Ive now had to purchase a completely new oven because the **** ********** actually made the problem worse with k**** that did not fit properly causing the valves  to leak gas in my home. 
  
  Sincerely,
  
  ***** ********
  

  

  Business Response

  Date: 09/18/2025

  Hi *****,

  Apologies if we're unable to honor your request in full and for any inconvenience caused. As confirmed and checked back on the email communication, the approved amount of $317.42 was confirmed and processed. initially your full payment was being applied as a credit towards the estimate provided by the New Technician having a remaining amount of $152.08 + taxes. Since you decided to proceed with refund, declining to pay for the additional cost, you have been approved for refund less the Service Call Fee of $89.

  Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will definitely take this feedback into consideration and improve for future endeavors.

   

  Thank you!

   

  Customer Answer

  Date: 09/18/2025

   
  Complaint: 23892813
  
  I am rejecting this response because:

  please see previous messages. The response from the business did not address the clear contradiction made in correspondence. The business specifically told me if the guarantee claim was found to be in connection with the original issue the additional repair work would be completely covered under the guarantee repair terms. They did not tell me that my initial payments would be credited towards the cost of additional work. The proposed resolution to my issues was not consistent with the contact which I agreed to. The $89 fee from the diagnostic appointment should be included in my refund, not just the cost of the repair because the problem was not diagnosed properly. 
  
  ***** ********

  

  Business Response

  Date: 09/19/2025

  Hi *****,
  
  We understand that you would like to be refunded in full however, we were able to send out a Technician who's able to render service call and recommendation has been provided. Due to this, you have been approved less the Service Call Fee. Apologies as we will not be able to honor your request for refund on the Service Call Fee.
  
  Thank you! 

  Customer Answer

  Date: 09/22/2025

   
  Complaint: 23892813
  
  I am rejecting this response because: the service call and opinion was incorrect. The technician did not properly diagnose the problem and did not order correct parts. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 4, I booked a washer repair appointment with **** for $89. Immediately after booking, I received promotions for their premium plan, which promised 15% off and warranty coverage. Nowhere did it state there was a 30-day waiting period before coverage took effect.Before the technician even arrived, he called to ask about the issue. Based only on my description, he assumed the problem, said he needed to order a part, and rescheduled. This violated Pulss own written promise that technicians would inspect the appliance, review findings in person, and provide a quote before work. I never received an inspection or quote.When he returned, he installed the part without ever quoting me or advising of costs. Afterward, he charged me $661 through the **** app and told me nothing was covered due to the 30-day wait. He stated I had to pay immediately or he could not leave my home. As a woman alone, I found this intimidating. Up to that point, the only cost I had been quoted was $89, and I had believed repairs were covered by my new membership.Afterward, I contacted customer service to dispute the charges. Despite providing proof that the repair was mishandled, no inspection or quote was given, and no approval was obtained, **** has refused to resolve the issue. They later said they would refund me if I allowed the technician to remove the part, but even after cooperating, **** stopped answering calls and emails.**** misled me with false advertising, violated their own written terms, performed unauthorized work, and then intimidated me into payment. I am requesting a full refund for this unfair and deceptive service.

  

  Business Response

  Date: 09/16/2025

  Hi ********,

  Apologies for the inconvenience caused. Your concern has been reviewed and based on the reports and updates we got, you have been in communication with **** and has been approved for refund less the Service Call Fee.

  As confirmed and checked back on the previous emails, we did not offer a full refund. You initially asked for full refund which we responded with this. Unfortunately, we'll not be able to honor a full refund since Technician was able to render what was originally requested, which is the Service Call.

  The $572.99 has been forwarded to Finance for refund processing as informed to you yesterday via email.

   

  Thank you!

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a technician to repair my washer that was not completing the rinse cycle. The service tech came to my house on 9/5/25 and advised me that I needed a new drain pump. I was charged ******. Once the tech left I put in the wash some towels and within 20 minutes my washroom floor was filled with water. I stopped the wash cycle and realized that my washer then kept spitting water. I had damage to my basement ceiling because of this. Since then I have been in contact with the support team trying to get a refund and for getting repair to my ceiling. **** continuously moves the end post for me. 1st they wanted to send a tech to fix my washer on 9/8 even though I told them that my washer was still spilling water. I called numerous times to resolve this and have someone come and help me and was told no, that Monday was the earliest. on Monday I was told by the support team that since I had refused service for Monday that they had to evaluate if I would get a refund. I explained that i needed my washer looked at **** and had to hire someone else. I was told to provide proof via invoice that someone else came to look at my washer which cost me ******. Now they want a report from the tech. Who gives a report when they are fixing something? I didnt get a report from **** when they fixed my washer;so why am I asking for a report from this tech? The invoice from my new tech clearly says repair of pump and I was verbally told that the pump wasnt put in correctly, that is why the water had no place to go but out of the washer. Additionally **** is saying that they need to have a tech from their group come to my house to look at my washer again to evaluate and to see the damage (even though I sent pictures and a video showing the damage) before they can evaluate if I can get a refund. This is outrageous behavior and it seems like they are trying to wear me out so I do not pursue the mater. This behavior is malicious and borders on harassment. The damage is $250.00.

  

  Business Response

  Date: 09/16/2025

  Hi Nixa,

  Apologies for any inconvenience caused. May we kindly request to attach the file once again from your end? Unfortunately, we are unable to view and access the document that you forwarded. Kindly respond to the email sent to you.
  
  Thank you, and we appreciate your cooperation. 

   

  **** Support

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23877537
  
  I am rejecting this response because: I have attached a new version and replied to your email today. 

  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 09/18/2025

  Hi Nixa,
  
  Apologies! At this time, there is an open dispute with your card holder and we will be unable to proceed with the review until the dispute is dropped or results in **** favor.. This is now being handled by your bank and Finance. Please let us know how you would like to proceed.
  
  
  Thank you!

  Customer Answer

  Date: 09/18/2025

   
  Complaint: 23877537
  
  I am rejecting this response because:
  This still does not make me whole as my basement ceiling got damage due to improper handling by your service representative.
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 09/19/2025

  Hi Nixa,
  
  We understand that you would like to have your concerns resolved, however, due to the open dispute, we will not be able to assist you further. What we can do is to wait for the result of the dispute you've filed for us to to know on how to proceed.
  
  
  Thank you!

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23877537
  
  I am rejecting this response because: this is nonsense! You people like to waste time. What does an open dispute with my credit card have to do with damage that your inexperience field and vetted person have to do with damage to my property and an item stolen from my house. You are a joke. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6, 2025, a **** ********** removed my dryers original orange manufacturer cable and replaced it with a non-manufacturer substitute. I paid $278.90. The dryer still did not heat.On June 27, the same ********** returned. He admitted the first repair had failed, then installed a short green cable he called better. During this rushed work, he cut into the heating element terminal, leaving the dryer in worse condition.On July 6, **** emailed me quoting $517.75 for a new heating element and labor the same part their ********** had just damaged. I immediately escalated in writing, rejecting the charge and explaining the ********** caused the damage.**** then scheduled a second ********** for July 9 and July 10 (both no-shows). On July 15, after another delay, a different ********** finally arrived. He confirmed the heating element terminal had been cut and he removed the green cable and installed a white cable because the green cable was short and there was a short circuit as he said.Despite this, **** delayed further. On Aug 13 they denied guarantee coverage, blamed a clogged vent (which my photos prove false), and tried to bill me $387.75 for additional repairs. On Sept 2 I again provided evidence rejecting this. On Sept 10, **** gave their final denial: refusing to refund the $278.90, blaming different issues, and offering only a $20 discount if I paid more.I am requesting:1- Refund of $278.90 paid.2- Withdrawal of all improper charges ($517.75 and $387.75) that were wrongly quoted.3- Full repair or replacement of my dryer at **** expense.4- Reasonable compensation for being without a dryer for over two months.This is not buyers remorse. It is property damage caused by **** ********** and an unfair attempt to bill me for repairs to damage they created.

  

  Business Response

  Date: 09/12/2025

  Hi ****,
  
  We truly appreciate your time and patience while the Guarantee team works on it and apologies for any inconvenience caused. After further discussion and re-evaluation, we deeply regret to inform you that we are still unable to honor your Guarantee request at this time. 
  
  The team had to go over the details of the repair and the inspection that our technician provided, as we needed to thoroughly examine what had caused the issue after the original repair, and as per the discussion and assessment we had with our in-house master technician, it was determined that the appliance had separate/different issues that fall under an additional repair. We understand this is not the outcome and resolution you were hoping for. Unfortunately, the payment you originally made for the initial repair is still valid and is also not refundable. 
  
  
  We are still more than happy to assist you in case you decide to proceed with the repair, and apply a $20 discount off the total. Thank you so much for your time and understanding. 

• Initial Complaint

  Date:09/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A technician came out on 5/28/2025 to fix my microwave. On 9/7/2025 the same problem occurred again. I called the company and they told me I would have to pay for another service call because it was past 3 mo. I paid a lot of money ****** which was already very high considering the job which was to replace the sensor. I didnt say anything and just paid. Then for the problem to persist I had to say something. I feel that a company should have the costumers best interest. I talked to a gentleman and asked if he could have the owner call me. He is return tells me he cant he doesnt know the information. After hearing this lie I lost any bit of possibility of thinking this is a legit company. I would like my money back. I have had many appliances fixed in my life and never had it broken again within this amount of time.

  

  Business Response

  Date: 09/12/2025

  Hi ****,
  
  Thank you for informing us of the current issues with your Microwave. We value you as a customer and would like to help the best we can to resolve the matter brought to our attention. Our Guarantee is valid 90 days from the original date of repair. At this time, we are unable to approve your Guarantee Claim as it is past the coverage period. We cannot honor you request for refund as well.
  
  We are still happy to assist with your concerns, and are able to dispatch Technician back out to diagnose and repair the issue with a $10.00 discount. Please visit **************** to book a repair request with your preferred date and time and we will apply the approved discount once we have received your repair request.
  
  You can also refer here: **************************

  **** offers 90 Day Guarantee on the part and or installation that was completed on the initial repair. Any other adjustments or failure to the same appliance that is not part and/or no correlation to the original repair completed and if an additional part needs to be replaced is subject to an additional service fee and will be charged accordingly.
  
  Thank you so much for your patience and understanding of the process!

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23858100
  
  I am rejecting this response because: I paid way to much money for my appliance to go out. I was away for 3 weeks in July and used the microwave maybe 15 time in the 3 months. Obviously the technician did not fix the problem adequately for this to happen. I can't imagine any company being ok with a consumer paying the amount of money,  and then to have the same problem arise so quickly. I am asking for my money back to pay for a new microwave which would have been less than having it fixed. Trying to settle with a 10 dollar credit toward a service call is absolutely insulting. 

  
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 09/18/2025

  Hi ****,

  We value you as a customer and would like to help the best we can to resolve the matter brought to our attention. Our Guarantee is valid 90 days from the original date of repair. At this time, we are unable to approve your Guarantee Claim as it is past the coverage period. 

  We did not receive any outreach form you regarding any issues with the unit withing the 90 day coverage. We did receive an email from you on September 7, 2025 which is around 104 days that is why you're not covered by Guarantee and was offered a discount.

   

  Thank you!

   

  Customer Answer

  Date: 09/18/2025

   
  Complaint: 23858100
  
  I am rejecting this response because you literally gave me the same response as before. I do not want a technician to come back out, so they can rip me off again. You and I both know that this job was not done properly as it wouldn't have had the same problem within the timeframe in which it was supposedly fixed. I hardly use the microwave like I mentioned before maybe 15 times. This is not acceptable and others should now to use this company with caution.

  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a dryer repair back in 2024 and apparently I was signed up for a bogus subscription and they have been charging my ****** ever since.

  

  Business Response

  Date: 09/10/2025

  Hi, Alyssa. 

  We apologize for any inconvenience or negative experience you may have had. Our team always strives to provide the best service possible, and we regret that we fell short in meeting your expectations. 

  For us to further evaluate your request, can you provide the email address and phone number that you used when you booked the appointment for your Dryer? We tried looking for your account on our system using the details that you provided; however, we were unable to find any. 

  Looking forward to your response. 

  *****

  **** Support Team

   

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23863440
  
  I am rejecting this response because:

  The email on my ****** is ************************************.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/11/2025

  Hi ******,

  Apologies as we're unable to pull up any appointment using the information you provided. We are current checking with Finance. While waiting for their response. Will you be able to provide the email address and phone number associated to the Service initially rendered for your washer? You can also provide the Service Address.

  Thank you!

  Customer Answer

  Date: 09/13/2025

   
  Complaint: 23863440
  
  I am rejecting this response because:

  the Service address was ***************************

  *********************

  my husband may have called it in initially. His phone number is ************

  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/16/2025

  Hi ******,

  Thank you for providing the additonal information. After reviewing the appointment details, you were sent a secure Payment link which gives you the option to choose the discounted price with the membership and a price without. Upon payment, you chose the discounted option with the Membership.

  Email is being sent to ***************************** as it's the email address you've added on the appointment when it was requested.

  Unfortunately, we'll not be able to honor any refund.

  The plan is set to expire on Nov 7, 2025.

   

  Thank you!

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Standard repair Roller and Pulley Technician came to repair and still doesn't work. Now the dryer does not even heat.Technician made the problem worse.

  

  Business Response

  Date: 09/03/2025

  Hi, Cristiane. 
  
  We are very sorry for the inconvenience that this has caused you. 
  
  Upon checking your account with us, sadly, we will not be able to provide a refund as we do have our Guarantee policy, which we saw that your concern is currently being handled by our Guarantee team. 
  
  We have checked your account with us and confirmed that he was able to go back today to replace the rollers again, and verified that the unit is working. 
  
  Please let us know if you have any questions or concerns. 
  
  *****
  **** Support Team