Complaints

This profile includes complaints for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Puls Technologies, Inc.

  849 E Stanley Blvd PMB 203 Livermore, CA 94550-4008

  
• 

  Puls Technologies, Inc.

  444 Spear St San Francisco, CA 94105-1684

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After an initial evaluation of my dishwasher on May 17, I have tried to book repair appointments with the **** technician ****** Mbena, who has been almost entirely unresponsive. He booked appointments with me for July 1, September 30, and November 13 --only to not show up for any of them, and to have me try to chase him down and get any response. He regularly was difficult to book anything with, or get a status update. The one repair date he arrived for, August 15, installed a faulty water pump that flooded the dishwasher--he received a photo of it (filled with water) after the dishwasher finished running (he left before it completed the cycle)--this piece NEVER worked. Hes now completely incommunicado again. Ive been asking for my money back since November 13 (after months of saying that if it wasnt fixed by November, I wanted my money back). Now the office is suggesting that they might not reimburse me because Im now calling a second time to get my money back, and this second time is after a 90 day warranteefor a replacement that NEVER worked. I have photos of all the texts that backs all of this up. I spent $924.03 on this service and would like it back. I spoke with them earlier today, and sent photos of all of my texts with their technician to their support line, but have not heard back and after I was totally blown off last week have very little faith that they're going to do the right thing.

  

  Business Response

  Date: 11/21/2025

  Hi *****,

  Apologies for the inconvenience. based on the update we have here, a refund of $835.03 has been issued.

  Feel free to respond to the email if you have any questions.

   

  Thank you!

• Initial Complaint

  Date:11/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The malfunctioning dishwasher issue was misdiagnosed, and the wrong part (aka drain pump) was replaced. When the symptoms came back the very next day ( 12 hours later), I alerted about the issue the **** customer service, and was told that it is a new issue, and will be charged accordingly.I was charged over $360 for the 1st repair, and was quoted a similar amount for the 2nd.After pleading my case with the **** customer service for over 12 days to no vail, I ended up reaching out to an outside technician and fixing the main issue (aka leaking inlet water valve) at an additional expense to me.Considering, the issue was misdiagnosed by **** technician, I either expected to be reimbursed for the 1st service, or have the 2nd service performed at no charge to me.

  

  Business Response

  Date: 11/19/2025

  Hi, ****.
  
  We understand your sentiment on this matter, and upon further evaluation of your concern and your Guarantee ticket, we have confirmed that the team was able to thoroughly reiterate and explain to you why your refund request has been declined. 
  
  In the previous emails sent, it was mentioned that the technician recommended the inlet valve replacement as an additional repair, which was confirmed by the service provider you contacted. 
  
  However, after further evaluation and consideration of the team, a full refund has been approved. We will send a separate email regarding your Guarantee ticket, allowing us to proceed with your request. 
  
  Sincerely, 
  *****
  **** Support Team
  
  

• Initial Complaint

  Date:11/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company named **** came to service a malfunctioning refrigerator in July 2025 and found that the only issue was dirty coils. I started a home warranty service with them and was told that, after 30 days, I could file a claim for any appliance as long as it wasnt for the coil issue on the refrigerator. In September 2025, the control panel and thermostat of the refrigerator began to malfunction causing incorrect readings and varying temperatures. A warranty claim was filed but denied for preexisting conditions, despite the technician admitting to it being a new problem.

  

  Business Response

  Date: 11/07/2025

  Hi *****,
  
  Your concern has been reviewed and here's the report we got:
  07/02/2025
  Appointment - #******* - Service Cal
  Description - Temperature reading keeps going up to 50 from 33. The defrosting function helps only temporarily.
  Initial Inspection - Refrigerator temp in freezer and fresh food section keep fluctuating
  

  09/10/2025
  Appointment - #******* (Claim Filed)
  Issue Description - Not cooling
  Initial Inspection - Refrigerator fresh food section is not cooling properly. Temp go up to 43 F even when set to 32F

  
  **** Plan was was purchased on July 2, 2025 and the coverage start date is July 31, 2025.
  
  As stated on the contract:
  Definitions:
  #** - Wait Period: The amount of time between the Plan Purchase Date and the Coverage Start Date. If during the Wait Period a pre-existing condition renders the item ineligible for coverage, the Plan Seller will cancel Your Plan and provide You with a full refund of the Total Plan Price.
  
  Based on the report from the Technician, the issue from July 2 which was not repaired is an issue with Refrigerator temp in freezer and fresh food section that keeps fluctuating which is same on the report we got for the visit done on Sept. 10, 2025. The parts provided by the Technician that needs replacement is in connection to cooling issues.
  
  Unfortunately, we'll not be able to cover this under the warranty.
  
  What we can do is to proceed under a regular where in you'll be getting a discount as a member.
  
  Feel free to checkback on the Declaration of Coverage.

   

  Thank you!

• Initial Complaint

  Date:11/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/27/25 **** replaced my ice maker in my FRIDGE, within ************************************************************************************** my freezer. **** now wants to charge me for the repair to replace the defective item and the damage caused to my refrigerator. This is not how their 90 day guarentee works. I would like **** to replace my ice maker with an operational one and repair the damaged caused by the ice accumulation without any additional charge to me.

  

  Business Response

  Date: 11/05/2025

  Hi, KC. 
  
  We do apologize for the inconvenience that this has caused you. 
  
  Upon checking your account with us we saw that our Guarantee team was able to informed you regarding an update on this appointment. An email was sent to you yesterday regarding an update with your ticket where it confirmed that the repair that will render by the new technician will be covered under your Guarantee. 
  
  Once we have received a confirmation from the technician regarding the part status the Guarantee team will be reaching out to you directly to schedule the appointment. 
  
  Sincerely, 
  *****
  **** Support Team

• Initial Complaint

  Date:10/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a requested on the internet for my local area to have my Maytag washing machine repaired. It is making a loud screeching sound during the wash cycle. The company that was contacted is ****, *******************************************************************. 94550-4008. ************. I requested a date/time for a technician to come out. Once the technician arrived, I told him what it was doing and he proceeded to work on the washing machine. The technician (****) stated that something was loose and he stated he fixed it. He charged me $89.00 and left my house. **** did not run a test cycle before leaving my house to ensure the machine was working properly. Once he was gone, I proceeded to do a load of laundry. The washing machine filled with water, I added soap and then added the laundry and once it got to the washing cycle it started making the same screeching sound that it made before he arrived to fix it. I called the company to have him come back out and fix what he charged me for. ****** (customer service) stated that there would be an addition service charge. I was charged for something he did NOT fix! I want a full refund to pay another tech to come out and actually fix what **** did not fix correctly.

  

  Business Response

  Date: 10/21/2025

  Thank you reaching out! We go a notice regarding your complaint. Apologies for any inconvenience caused.
  
  Your request has been review and upon confirmation, the Technician did tighten the pulley. As it's having same issue, **** is recommending to have the pulley replaced. Seems that you decided to cancel the appointment that was set for the Technician to go back.
  
  Unfortunately, we'll not be able to honor your request for refund.
  

  Feel free to respond to the email sent to you for concerns you have for the service. Thank you!

  Customer Answer

  Date: 10/22/2025

   
  Complaint: 24041080
  
  I am rejecting this response because: The tech did not fix the problem and left without testing the washing machine to ensure that it was fixed and working correctly. So I was charged for something that was not completed. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 10/23/2025

  Hi *******,

  Based on the appointment, the payment we received was only for a Service Call which the technician rendered. If you are to proceed with the recommended repair, the $89 Service Call Fee will go towards the repair cost.

  Kindly let us know how you would like to proceed. You may also reach us at ***************** Thank you!

  Thank you!

  Customer Answer

  Date: 10/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is still unsatisfactory and this is why: 
  The tech ****, stated that the machine was fix, he did not test it, he charged me and left. I feel they are only trying to make money off the consumers. When I called to tell them that it was not fixed and to please send him back, they stated that I would have to schedule another appointment and they would charge me again.
  I feel they should have a comment attached to their site stating such. 
  However, they will fight me and eventually cost me more. 
  Please close out complaint but leave on your site for others see, pertain to this **** company.    
  Sincerely,
  ******* ******

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2025, I filed a claim with **** because the ice maker in my refrigerator was not working and paid $89. They sent a technician to my home to fix the machine. When he arrived he opened my freezer, hit the machine, and said it was now working. I was skeptical because this is something that I could have done myself. The machine was still not working. I dealt with it for a while until I filed another claim. I paid another $89. **** told me that I did not need to file another claim since it was within 90 days of the original visit. They refunded me the $89. At this point **** let me know that the technician indicated that they replaced the ice maker. I explained that he did not and sent ******. They scheduled another appointment for the original technician to return to my home. One hour before the appointment, my appointment was canceled. When I called customer service, they indicated that I needed to file a claim. I was confused because, that's what I did the first time and they told me that I did the wrong thing. They said that someone would give me a call and they would schedule another appointment for a new technician to come to my house to service the ice maker. I never received that phone call. And once again, one hour before the appointment, it was cancelled. When I called the customer service line again I requested that a claim be filed and that I be compensated for all of the inconvenience by not paying the $89. Over a series of phone calls, I was told that my issue was going to be escalated and that someone would reach out to me about waiving the $89 fee. No one ever reached out to me. I ultimately reached out to them twice. The most recent conversation ended with a very rude manager telling me that there was absolutely nothing that they could do to help me without me paying $89 again. They are price gouging customers and not delivering on services. They even charged a $55 cancelation fee for my membership.

  

  Business Response

  Date: 10/17/2025

  **** here! We are reaching out regarding your refrigerator repair. 
  
  After a review and discussion with the technician, we were notified that the repair needed this time is the need to replace the main PCB, which is an additional part. We understand you spoke to one from our dispatch team and were advised of the option to submit a claim, wherein an $89 fee will be collected. However, we were told that you declined to go through the claim process.

  Upon cancellation of your membership plan, it provided you a pro rated amount of the given discounts, member savings, Security and support fee waiver as well as the cancellation fee.

  Feel free to send an email to **************** for any concerns you have.

  Thank you!

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Biggest scam ever! Said it wouldn't take money til the job was done I specifically said on the phone that I needed my washing machine cleaned. They charged $89 to tell us it would be almost $400 to clean... I can buy a new one for that. Don't waste your time or money! There's also no customer service just an AI named ***** that does nothing.

  

  Business Response

  Date: 10/17/2025

   

  Apologies for the inconvenience caused, ***** This has been forwarded to the proper department for handling. They'll be reaching out to you for any updates. You can also respond to the email they initially sent to you. Thank you!

  
  

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/9/25 A technician just left my house, he came to fix my Frigidaire refrigerator. When he looked at it, I explained how this same issue happened eight months ago. He you tubed how to reset my refrigerator, just as my husband and I both did last night. It didnt work. He also had a phone call in between in a different language. When he got off phone he told me it must be compressor to give him the manual it may be covered in warranty. I told him the last repair by a different company seemed to be issue. The man had changed the control board. He unscrewed something in the back. He then called to get a new control board that is not in stock. I told him I will call to get a control board and see if it was under warranty since it was less than a year. We would call him back. When leaving he told me he was sending a bill for $165.36. I was very confused as he did not fix anything and I didnt get a part. He told me there is security prices and such in app that bring price up. When I received the invoice there was a tune up listed. He did not tune up my refrigerator. I am looking for this bill to be zeroed out.

  

  Business Response

  Date: 10/10/2025

  Hi ***/******
  
  **** here! We received you concern regarding the bill.
  
  Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
  
  We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with ****. We'll be reaching out to you via email for updates.
  
  
  Thank you!

  Customer Answer

  Date: 10/10/2025

   
  Complaint: 23995730
  
  I am rejecting this response because: I am waiting to hear what will happen with the bill.   It was stated that they will look into it.  I did not want to close the case because I want them to fix it.  
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 10/11/2025

  Hi, ******. 

  Your request is actively being handled by our team. While the BBB case may be closing, please know that your ticket with us remains open. Well continue to keep you updated as we work toward a resolution.

  Sincerely, 

  *****

  **** Support Team

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 22, I contacted **** to service my double oven. I could not use the top oven because the latch apparently wasnt working properly and therefore it wouldnt turn on. The bottom oven worked just fine. The technician returned the next morning to replace the latch to the tune of $450. Within 48 hours, neither the top nor the bottom oven was working and an error code was showing. The technician returned, determined one had nothing to do with the other and said it would be another $350 to repair, supposedly, a malfunctioning fan. The company refused to fix it under their warranty even though the oven itself worked fine without any error codes before their technician got his hands on it. I now have a broken oven that either needs to have more money sunk into it or be replaced. To be ******** was working fine minus the top oven lock before their technician got his hands on it. He even said IF they were to replace the fan, he cant guarantee something else wont go wrong with it. **** much? I even asked if I should just replace it and the technician told me I wouldnt be able to find one that size to replace it which I knew was a lie. I have asked them to refund me what I paid and that they can even come back and take back the brand new lock that is worthless to me now that they did something to make the situation worse. Ill likely have to replace an oven thats not that old because I dont know what they did to it or what might be involved in fixing it. *** confirmed it would need at least another $350 totaling $800 thus far. Hiring someone else would just add to what Ive already spent and could end up costing close to what a new one would cost. I went with this company because I appreciated their ability to come out quickly but all they did was scam me and make my problem worse. Ideally, they should repair it at no additional cost or pay for part of the cost to replace it but I just want my money back so I can put it toward the new oven I now have to buy.

  

  Business Response

  Date: 10/04/2025

  Hi, Freya. 

  We apologize for any inconvenience or negative experience you may have had. Our team always strives to provide the best service possible, and we regret that we fell short in meeting your expectations. 
  

  We believe in providing value without compromising on the quality of the service, as we always strive to provide a successful repair. Nonetheless, we understand your sentiment and the position that you are coming from. However, the technician confirmed that the issue with the door latch has been resolved, and the issues that the unit is encountering right now a new or different ones to the initial repairs he did. 

  Please be advised that appliances have interconnected mechanics; repairing one component can reveal problems in other parts as well. This may be because newer parts are causing strain on older parts, or it may uncover hidden damage that was not present until disassembly. While damages may not be immediately visible during initial inspection, they can still compromise the appliances functionality over time. Subtle or hidden issuessuch as internal component wear, electrical irregularities, or structural stressmay not present obvious symptoms at first but can gradually lead to performance degradation, reduced efficiency, or eventual failure.

  With this, sadly, we will not be able to proceed with the refund or with the Guarantee covering the cost of the additional repairs. 

  Sincerely, 

  *****

  **** Support Team

   

  
  
  
  
  

  Customer Answer

  Date: 10/05/2025

   
  Complaint: 23969761
  
  I am rejecting this response because:
  Replacing a lock should have nothing to do with a fan error. The part replacement, in this case, would not make the fan have to work harder. The fan was fine before the fix. I dont appreciate being spoken to about electronic components like Im an idiot. I understand how one part could affect another. The question is what did he do to have this error show up? He must have done SOMETHING. This part had no issues prior to the lock being replaced and my oven WORKED. It wasnt like this showed up a month later. This was a matter of a day or two. He had to have done something to cause the error.

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 10/06/2025

  We apologize for any inconvenience or negative experience you may have had. Our team always strives to provide the best service possible, and we regret that we fell short in meeting your expectations. 

  
  We believe in providing value without compromising on the quality of the service, as we always strive to provide a successful repair. Nonetheless, we understand your sentiment and the position that you are coming from. However, the technician confirmed that the issue with the door latch has been resolved, and the issues that the unit is encountering right now a new or different ones to the initial repairs he did. 

  
  Please be advised that appliances have interconnected mechanics; repairing one component can reveal problems in other parts as well. This may be because newer parts are causing strain on older parts, or it may uncover hidden damage that was not present until disassembly. While damages may not be immediately visible during initial inspection, they can still compromise the appliances functionality over time. Subtle or hidden issuessuch as internal component wear, electrical irregularities, or structural stressmay not present obvious symptoms at first but can gradually lead to performance degradation, reduced efficiency, or eventual failure.

  
  With this, sadly, we will not be able to proceed with the refund or with the Guarantee covering the cost of the additional repairs. 

  Customer Answer

  Date: 10/08/2025

   
  Complaint: 23969761
  
  I am rejecting this response because:

  I do not agree with the business since my oven was working before they touched it and did not after they messed with it. I now have to replace my oven or spend additional funds to repair it because they would not. They caused the issue and they should fix it. No other resolution is satisfactory. Its terrible customer service.

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** sent a technician that was not familiar with my fridge. He also spoke little to no English. He used ****** to communicate. He took three hours to diagnose my fridge unsuccessfully And took many things out of the refrigerator. He then told me I need an electrical panel which cost $500 after setting up three appointments to install this panel, he kept putting it off, saying the part did not come in. In the meantime, I canceled this appointment and called another technician from another company. In two seconds, he pointed to my electrical panel in the front saying I have the child lock on thats why it didnt work! I would like to get my money back from pulse .$136.99. Paid August *******

  

  Business Response

  Date: 09/25/2025

  Hi ******,
  
  Apologies for the inconvenience caused. At this time, there is an open dispute with your card holder and we will be unable to proceed with the review until the dispute is dropped. This is currently being handled by your Bank with Finance.
  
  
  Thank you!