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Business Profile

Electronics and Technology

Puls Technologies, Inc.
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BBB Accredited BusinessA-Rated by BBB

Important information

Complaints

This profile includes complaints for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Puls Technologies, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 301 total complaints in the last 3 years.
    • 97 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On august 10, 2022 **** fraudulently and without my authorization charged my credit card $806 instead of the $36 of my remaining 3 months of 12 month membership. I implicitly requested to cancel my membership at the end of remaining 3 months membership because of poor services offered . Despite, my multiple calls to reverse fraudulent charges, they arrogantly refused to do so and send me a vague cancelation policy that in no shape or form justify their fraudulent charges. STAY AWAY FROM ****. IT IS A COMPANY OF CROOKS WITH POOR CUSTOMER SERVICE THAT FRAUDULENTLY CHARGED YOUR CREDIT CARD THAT YOU ONCE PROVIDED THEM WHENEVER AND HOWEVER THEY FEEL LIKE FOR QUESTIONABLE CHARGES AND ARROGANTLY REFUSED TO EXPLAIN THE CHARGES. THEY CHARGED ME $806 FOR MEMBERSHIP CANCELLATION FEE INSTEAD OF $36 OF A REMANING 3 MONTHS OF 12 MONTHE MEMBERSHIP; AND THEN DISHONESTLY , ARROGANTLY APOLOGIZE WITHOUT HOWEVER REVERSE THE FRAUDULENT CHARGES. I HAVE REPORTED THE ISSUE TO MY CREDIT CARD COMPANY. **** ALSO HAS THE REPUTATION OF OVERCHARGING CUSTOMERS FOR SERVICE FEE WITHOUT GIVING YOU AN ESTIMATE BEFORE STARTING YOUR WORK. AND THEIR OFFSHORE CUSTOMER SERVICE WITH INDIAN ACCENT ARE VERY RUDE. USE ***** LIST, HANDYMAN, YELLOW PAGE INSTEAD OF USING ****. STAY AWAY FROM THAT COMPANY OF CROOKS.

      Business Response

      Date: 08/11/2022

      Hello Corantin,


      Thank you for taking the time to speak with me earlier! As per our agreement, we have processed your refund in the amount of $806.10 & should reflect in your account within 3-5 business days depending on your banks policy.


      Again, we do apologize for any confusion & inconvenience this may have caused!


      Please reach out if there is anything else we can help you with!

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction 01 August 2022 for $599.00 from Puls Technologies **** This was charged without my authorization. On their site under auto-renewal states, you have to notify them in writing 30 days before they charge you. I never received notification I was on an auto-renewal nor would I be charged until the day they charged me. I contacted them within 48 hours when I noticed it and they would not refund me the charge. This is a predatory practice to take advantage of people.

      Business Response

      Date: 08/06/2022

      Hi *****,


      Thank you for bringing this to our attention. Were sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies. After reviewing the details, this has been approved for a full refund of the auto-renewal amounting to $599. This was already been endorsed to our Finance team for processing. Also, your membership has been successfully canceled so your card will no longer be charged.

      We never intend to cause any inconvenience to you. Thank you for your patience and understanding.


      Best Regards,
      **** Support

    Puls Technologies, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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