Important information
- Customer Complaint:BBB’s file for Puls Technologies, Inc. was created in
October 2017. A review of complaints was completed in December 2024. BBB
encourages consumers to review the company’s links below that details the
company’s 90-day warranty and membership plans coverage.
https://puls.com/guarantee
https://puls.com/membership-terms-and-conditions
Complaints
This profile includes complaints for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 299 total complaints in the last 3 years.
- 106 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 7, 2022. I contacted **** to have my refrigerator serviced due to it not making ice and cooling. The repairman "****" arrived at my residence and diagnosed the problem with my refrigerator as a faulty fan in the freezer compartment, which'd he stated would cost approximately $686.00 and I would have a 90 day warranty on parts and repair. I reluctantly agreed to the price and repair due to the holidays approaching and my family and I was in need of our refrigerator. Approximately a week later my refrigerator was having the same issue as before. I contacted **** customer warranty service regarding my concern. The same repair person arrived at my resident, checked the refrigerator out again and stated "I observe no problem, there is nothing else I can do"! then left. My refrigerator compartment was still not making ice and not cooling. I contacted **** customer service to request a different repair person. After several calls and talking with several different people, another repairman arrived at my resident on December 14, 2022 to diagnose my refrigerator again. The repairman stated "he must have misdiagnosed your refrigerator problem wrong because it was no a bad fan but your mother board in the back of the refrigerator is bad." I contacted **** to request a refund of my money spent. The customer service representative stated to me "the warranty department will notify you via email regarding your issue soon to get a resolution". I contacted **** customer service again on December 16, ********************************************************************************************* after more investigation. It has been over a month of not having a working refrigerator and I am in need of a resolution!
Business Response
Date: 12/21/2022
Hi *******,
Thank you for taking the time to tell us about your experience. Were sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.
As discussed with you, a full refund has been approved for the payment that was collected. This is the least we could do to improve your experience. Please refer to the email we have sent you and feel free to respond if you have concerns. Thank you for your patience on this matter.
Best regards,
**** Support
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