Complaints

This profile includes complaints for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Puls Technologies, Inc.

  849 E Stanley Blvd PMB 203 Livermore, CA 94550-4008

  
• 

  Puls Technologies, Inc.

  444 Spear St San Francisco, CA 94105-1684

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the service on 12-24-22 because the water dispenser on my fridge stopped working. They set an appointment up for the next day for a technician to come to diagnose and repair the issue. Prior to the technician coming I received an automated text message with a link to buy a membership with the service that covered repair and replacement of parts relating to my appliances as well as a discount off services. So I signed up prior to my appointment. If they had made it clear about any sort of wait period or my appointment would not fall under the service I would have never signed up and they never disclosed any of it prior to purchase. When the technician came he had as much technical knowledge as I did. He went into his phone and googled the ** website for troubleshooting steps which I did and then tried the same to filters in the fridge that I had and tried. Afterwards he said I should buy a new filter and maybe that would fix it but couldnt even give me any definitive answer. I was charged 35 dollars for the monthly membership protection plan that they refuse to honor for my appointment and 81 dollars for the visit which did nothing. Their customer service is worse then their technicians making you jump through hoops to try to get a common sense and reasonable response and resolution which doesnt happen. Their statement being, that him stepping through my door and being in his phone on the manufacturers website troubleshooting the problem by pressing the same two button my fridge and not replacing my filters or removing the error code in the fridge justifies a successful service call under their terms.

  

  Business Response

  Date: 12/27/2022

  Hi *******,
  
  We would like to thank you for letting us know of your concern and it is our not our intention to provide any negative experience.
  
  We have tried reaching out to you directly but wasn't able to reach someone.
  
  The Service Call Fee are used to connect you with a technician and provide a full diagnostic to set proper expectation of what part or repair needs to be rendered. Also, **** offers a 90 Day Guarantee on the part and or installation that was completed on the initial repair that helps our customers file a claim after every repair that encounters an issue after ************** completed a repair.
  
  If you could kindly forward us a copy of a report from other service provider showing that the technician provided an incorrect diagnostics to help us re-evaluate your request.
  
  An email will be sent to you as well and you can respond to it if you have any questions or concerns.
  
  **** Support Team
  

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18641330
  
  I am rejecting this response because:
  
  as I stated in my initial complaint the technician and I use the term very loosely came into my home with no tools let alone knowledge of the equipment he was there to service. He ******d the same things I did and I am not claiming to be any sort of technician. He tried the two filters I had already used unsuccessfully and then told me that maybe I needed to get a new filter and if that doesnt work that i would maybe have to change the filter system out itself but he didnt run any sort of actual diagnostic or even open the fridge up to look at the appliances motherboard which is what the troubleshooting website says to do. Again he had as much technical expertise as me which is a true indictment of your service that you supposedly provide. Im waiting for the order to be delivered of new filters to attempt but a repairman to come to my house will take atleast a week and cost me 200 dollars for the visit which will be worth it because theyll do more then just try the same filters I did. But your technician not having any ability to fix or perform any actual diagnostic on my fridge is only half the issue. Your companies deceptive advertising on purchasing memberships that claim to cover the cost of repair and or replacement of parts only to find out that its only active after 30 days and the text message with the link you send prior to service makes no mention of that as well as the actual membership site, you only find this out after you spend the 35 non refundable dollars that thats the case. And then your customer service reps ******* to tell me that the $117 (35 for the membership and 81 for the service call) I spent was for a technician to come and ****** how to fix my fridge, not be able to fix or give me a definitive answer to my problem just a maybe without even opening the fridge up past the putting in and taking out of the same filter I did and used to do the same thing was totally justified and I shouldnt complain because I should have been charged 89 dollars and not **************************************************************** fact how you run a business that relies on deceptive advertising and technicians that have no knowledge or technical ability on the appliances theyre supposed to know that the rest of the public should know and be aware of such a thing and be warned to not use the service. 
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 01/06/2023

  
  Hi *******,
  
  
  We sincerely apologize for the less than a negative experience. We tried calling you but to no avail. After reviewing the details or your appointment, the team has approved a refund for the payment collected. Please respond to the email we have sent you with the email address associated to your PayPal account for processing.
  
  
  Looking forward to your response.
  
  
  **** Support
  
  

• Initial Complaint

  Date:12/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is an absolute scam. Had a tech come look at my dryer because it wasnt heating. Told my fianc he found the problem and he could fix it. He fixed it with out quoting us and leaves us with a $350 bill. And on top of that the dryer now rumbles loudly after he came to fix and **** refuses to honor their 90 day guarantee. They sent out the original tech who scammed us to look again and he said I can fix it on the side if you just want to give me cash. SKETCHY. I will be spreading this to every platform to let everyone know that this company is a scam.

  

  Business Response

  Date: 12/25/2022

  Hi ****,
  
  
  We are sorry for the less than a negative experience. This has been escalated with the team and we had submitted an incident report for your technician to be followed up internally. As discussed, we are able to send back the technician after he replaced the heating element and additional repair is needed. Sending out a different technician would still be our offer so we can have a second opinion as to why the unit makes noise just after the repair. 
  
  Let us know what date and time you will be available so we can proceed on this. You can also respond to the recent email we sent you.
  
  Thank you for bringing this to our attention. Looking forward to your response.
  
  
  **** Support
  
  

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18628365
  
  I am rejecting this response because: they want me to pay for them to send someone to look at a problem they caused
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/05/2023

  Hi Gage,
  
  
  We will no longer be collection another service call fee if we will send a new technician for the re-inspection. You can let us know what date and time you will be available so we can book for an appointment. With these, we can check on the options so we can proceed with the repair or other resolutions for your appliance. 

  Thank you for your patience and understanding.

  
  **** Support
  

  
  

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7, 2022. I contacted **** to have my refrigerator serviced due to it not making ice and cooling. The repairman "****" arrived at my residence and diagnosed the problem with my refrigerator as a faulty fan in the freezer compartment, which'd he stated would cost approximately $686.00 and I would have a 90 day warranty on parts and repair. I reluctantly agreed to the price and repair due to the holidays approaching and my family and I was in need of our refrigerator. Approximately a week later my refrigerator was having the same issue as before. I contacted **** customer warranty service regarding my concern. The same repair person arrived at my resident, checked the refrigerator out again and stated "I observe no problem, there is nothing else I can do"! then left. My refrigerator compartment was still not making ice and not cooling. I contacted **** customer service to request a different repair person. After several calls and talking with several different people, another repairman arrived at my resident on December 14, 2022 to diagnose my refrigerator again. The repairman stated "he must have misdiagnosed your refrigerator problem wrong because it was no a bad fan but your mother board in the back of the refrigerator is bad." I contacted **** to request a refund of my money spent. The customer service representative stated to me "the warranty department will notify you via email regarding your issue soon to get a resolution". I contacted **** customer service again on December 16, ********************************************************************************************* after more investigation. It has been over a month of not having a working refrigerator and I am in need of a resolution!

  

  Business Response

  Date: 12/21/2022

  Hi *******,
  
  
  Thank you for taking the time to tell us about your experience. Were sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies. 
  
  As discussed with you, a full refund has been approved for the payment that was collected. This is the least we could do to improve your experience. Please refer to the email we have sent you and feel free to respond if you have concerns. Thank you for your patience on this matter.
  
  
  Best regards,
  **** Support 

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to **** for a licensed plumber who can work with gas. I needed my new gas range installed and for the gas pipe to be shortened. I even submitted photos. Someone responded and came out. After he changed the gas line and connected the range he left. A few minutes later the smell of gas was very intense. I was nauseated and light headed. My husband called the "plumber" back as I opened the windows. We were told to get a gas leak detector. Needless to say, the fire department and HAZMAT team came to our home and averted a catastrophe. We were informed that the "plumber" caused a leak under the floor and that it could have caused an explosion. We also found out that the "plumber" was actually a handyman. **** management directed me to upload the Fire ******** report and the report from the licensed plumber who had to correct the shoddy job. After many hours on the phone, **** says my emails do not make it to them. I am requesting the money I paid to **** back. I believe I could ask for more. They also put me on automatic payment which I did not authorize. I have escalated this with my credit card company. This was a very scary incident. Thankful my neighbors, husband, pets and I are ok.

  

  Business Response

  Date: 12/06/2022

  Hi *******,
  
  
  Thank you for taking the time to tell us about your experience. Were sorry to hear about your less-than-satisfactory experience. We understand and apologize that issues with the plumbing caused a leak. After escalation, the team has approved to process of compensation on this. The team has decided to move forward and return the payment made towards the service amounting to $373.94 and the remaining amount of $100  to compensate for the payment made towards resolving the issues, especially the leak caused. We will only be able to process this once the dispute is dropped or taken down. Rest assured that the team will have this monitored until rectify the situation for you,
  
  
  Thank you for your patience on this matter.
  
  
  **** Support

  Customer Answer

  Date: 12/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/1/2022 had a tv mounted on the wall, this tv fell of the wall and is damaged, I would like reimbursement for the price of the tv and the fee I paid to have it mounted. I already contacted the company and no resolution was made.

  

  Business Response

  Date: 11/30/2022

  Hello ********,
  
  
  
  Thank you for bringing this to our attention. We were sorry for the inconvenience this has caused. After reviewing the details of your appointment, your technician confirmed that he went back and checked the ** that fell off which seems to be intentionally done. The minor repair was also done on the wall which the ** and bracket that was ripped off. However, the team sent a follow up email on November 15 requesting for the photos of the damages but was not able to receive a response. You may refer to the email we have sent you asking for the photos of the ** that fell off for the team to evaluate. We are looking forward to your response.
  
  
  Thank you for your patience on this matter.
  
  
  **** Support
  
  

• Initial Complaint

  Date:11/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a technician come out on Nov 13 to repair GE refrigerator ice maker. He said he could not repair and needed to order a new ice maker and would come back to install Nov 22. I had to prepay in full. On Nov 22 no call and no show. I called company and they contacted tech and he said all work was done. Well we still do not have a working ice maker and paid $400. They are sending someone to verify what tech said. He should be fired for lying. I just want money back to go elsewhere.

  

  Business Response

  Date: 11/26/2022

  Hi ******,
  
  Were sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies. This is an isolated incident and we have fowarded the details of the appointment to our  Head of ********************* for an internal follow up with the technician.  
  
  Since we were not able to send out a different technician today (11/26/22) as agreed, the team has approved a refund less service call fee. Please refer to the email we have sent you to confirm the last four-digit of your card. If you have any concerns, you may respond to it so we can assist you. We are looking forward to your response.
  
  Thank you for your patience and understanding on this matter.
  
  **** Support
  
  

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** had a technician come out to my house to fix my oven. When he got here, he said that he needed a part - I then paid for the part and since then, they have refused to return my phone calls or come back out.Finally I got a hold of them again (after numerous times telling me that they would be at my house that day) and said it would be an extra $2900.00 to fix our over. This was never relayed to me - I have already paid for the part and they are refusing to repair the over, send someone out or provide a full refund.They have had my money for a month.

  

  Business Response

  Date: 11/23/2022

  Hi ****,
  
  Once again we would like to thank you for letting us be aware of how your appointment was handled, we deeply apologize for how the service was provided and deeply regret not being able to provide a better service. 
  
  We already have our team look into how the appointment was rendered and will make ways to improve on it to avoid this from happening again. 
  
  Thank you for allowing us to reach out to you and provide resolution, as discussed yesterday a refund has been processed already and funds should be available depending on your banks policy.
  
  Don't hesitate to let us know if there's something else that we can do for you.
  
  Thank you,
  **** Support

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted PULS Technologies about a broken refrigerator ice-maker.Oct. 11 **** technician diagnoses issue as water valve problem. Says the repair will be $450 and requires a $123.94 deposit.Oct. 13 Tech returns, installs water valve. I pay the additional $326.61. No ice is ever made. I contact **** Oct. 18: Technician returns. He says it is not the ice-maker; claims plumber is needed to fix the line leading to the fridge.Nov. ********** comes. Checks line. No damage. No issue. Charges $117. Nov. 2. I contact **** about the ongoing broken ice-maker and also ask for refund from the useless plumber expense. Days later **** writes that they "won't be able to honor a refund since the technician was able to confirm that he advised you to call a plumber for you to check your water line" and adds that "The technician was also able to confirm that the parts installed are working fine thus making the charges valid." Working fine? How?We go back and forth for over a week until they finally agree to send another, different technician.Nov. 7. This new tech diagnoses the issue as a broken ice-maker, doubts valve ever was issue, and is ready to install it for me but is then told by **** I must pay an additional $575 for ice-maker repair. I refuse. Tech is sent home. I email several complaints to ****. They answer finally on Nov. 11, writing, "Upon further discussion with your recent technician, the part that we initially replaced, which was the water valve does not have any issues, and he deemed that your appliance will be needing additional repairs to fix the issue." I have paid $450 to ****, an additional $117 to plumber based on their advice = $567. Their tech inaccurately diagnosed the issue and led me to believe that my $450 would fix the issue, guaranteed.The dispute is **** has made no accommodations for the needed repair nor has admitted any fault. They have now gone silent.I desire for **** to repair the ice-maker at not additional cost, for for a full refund

  

  Business Response

  Date: 11/19/2022

  Hi ******,

   

  Were sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

   

  Thank you for giving us the chance and opportunity to rectify the situation, our team will continue in communicating with you via email to ensure that you are updated on your upcoming follow up appointment with us.

   

  Thank you so much and have a blessed day!

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks so much for your help. It's unclear that this would have been resolved without your help and support.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 23, 2022 a technician came to my home to repair my refrigerator. I paid $253. I thought the refrigerator was repaired however, it was not. I call **** explain to them that my refrigerator is still not working. They state that my service is still under their 90 day warranty and they will send ***** back out to repair my refrigerator. They schedule the appointment. ***** the technician never shows. I call him to see what happened, he states he will come the next day..This has gone on 4 times already. It is now November 16th at 8:16pm EST. My refrigerator is still broke and I'm out $253. I WANT MY MONEY BACK

  

  Business Response

  Date: 11/17/2022

  Hello Hope,
  
  
  Thank you for taking the time to share your experience and we're sorry that it was not a positive one. We understand that you value your time and we do not intend to keep you waiting in such a terrible situation. We have submitted an incident report for your technician to have a proper sanction for not showing up. 
  
  
  With that, the team has approved sending out a different technician to re-diagnose your appliance for tomorrow around 3-5 PM. Please expect for an update from the team. You may also refer to the email we sent you. If you have other concerns, feel free to let us know.
  
  
  Thank you for bringing this to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
  
  **** Support
  
  

• Initial Complaint

  Date:11/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sought to have my stovetop fixed by a technician associated with this company two weeks ago. In that time, I have had three appointments cancelled, a fourth appointment where nothing was done and the technician was three hours late and the last appointment was cancelled an hour and a half after the appointment time. I have been given zero remittance for the work and personal time wasted on this and I believe this company is engaging in fraudulent and unprofessional business practices.

  

  Business Response

  Date: 11/16/2022

  
  
  Hello *******, 
  
  We sincerely apologize for the frustrations that this has caused you. We absolutely understand that you value your time, and we never wanted to keep you waiting or put you in such a terrible situation. 
  
  I'd like to first, apologize for the inconvenience we have caused during the appointment. It is absolutely unacceptable for ************** to make you wait for more than an hour, we will have our team look into it. We take this kind of matter seriously and have forwarded the appointment details to our Head of ********************* for an internal follow-up with the technician.
  
  After carefully reviewing the details of your appointment with the Team, we can now move forward in processing a refund of $10, we'd still be happy to offer you a $20 discount that you can use for any other future service you might need with ****. 
  
  We're very grateful for your patience during this matter. Please let us know how you would like to proceed. 
  
  Sincerely,
  **** Support Team