Complaints

This profile includes complaints for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Puls Technologies, Inc.

  849 E Stanley Blvd PMB 203 Livermore, CA 94550-4008

  
• 

  Puls Technologies, Inc.

  444 Spear St San Francisco, CA 94105-1684

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a requested on the internet for my local area to have my Maytag washing machine repaired. It is making a loud screeching sound during the wash cycle. The company that was contacted is ****, *******************************************************************. 94550-4008. ************. I requested a date/time for a technician to come out. Once the technician arrived, I told him what it was doing and he proceeded to work on the washing machine. The technician (****) stated that something was loose and he stated he fixed it. He charged me $89.00 and left my house. **** did not run a test cycle before leaving my house to ensure the machine was working properly. Once he was gone, I proceeded to do a load of laundry. The washing machine filled with water, I added soap and then added the laundry and once it got to the washing cycle it started making the same screeching sound that it made before he arrived to fix it. I called the company to have him come back out and fix what he charged me for. ****** (customer service) stated that there would be an addition service charge. I was charged for something he did NOT fix! I want a full refund to pay another tech to come out and actually fix what **** did not fix correctly.

  

  Business Response

  Date: 10/21/2025

  Thank you reaching out! We go a notice regarding your complaint. Apologies for any inconvenience caused.
  
  Your request has been review and upon confirmation, the Technician did tighten the pulley. As it's having same issue, **** is recommending to have the pulley replaced. Seems that you decided to cancel the appointment that was set for the Technician to go back.
  
  Unfortunately, we'll not be able to honor your request for refund.
  

  Feel free to respond to the email sent to you for concerns you have for the service. Thank you!

  Customer Answer

  Date: 10/22/2025

   
  Complaint: 24041080
  
  I am rejecting this response because: The tech did not fix the problem and left without testing the washing machine to ensure that it was fixed and working correctly. So I was charged for something that was not completed. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 10/23/2025

  Hi *******,

  Based on the appointment, the payment we received was only for a Service Call which the technician rendered. If you are to proceed with the recommended repair, the $89 Service Call Fee will go towards the repair cost.

  Kindly let us know how you would like to proceed. You may also reach us at ***************** Thank you!

  Thank you!

  Customer Answer

  Date: 10/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is still unsatisfactory and this is why: 
  The tech ****, stated that the machine was fix, he did not test it, he charged me and left. I feel they are only trying to make money off the consumers. When I called to tell them that it was not fixed and to please send him back, they stated that I would have to schedule another appointment and they would charge me again.
  I feel they should have a comment attached to their site stating such. 
  However, they will fight me and eventually cost me more. 
  Please close out complaint but leave on your site for others see, pertain to this **** company.    
  Sincerely,
  ******* ******

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2025, I filed a claim with **** because the ice maker in my refrigerator was not working and paid $89. They sent a technician to my home to fix the machine. When he arrived he opened my freezer, hit the machine, and said it was now working. I was skeptical because this is something that I could have done myself. The machine was still not working. I dealt with it for a while until I filed another claim. I paid another $89. **** told me that I did not need to file another claim since it was within 90 days of the original visit. They refunded me the $89. At this point **** let me know that the technician indicated that they replaced the ice maker. I explained that he did not and sent ******. They scheduled another appointment for the original technician to return to my home. One hour before the appointment, my appointment was canceled. When I called customer service, they indicated that I needed to file a claim. I was confused because, that's what I did the first time and they told me that I did the wrong thing. They said that someone would give me a call and they would schedule another appointment for a new technician to come to my house to service the ice maker. I never received that phone call. And once again, one hour before the appointment, it was cancelled. When I called the customer service line again I requested that a claim be filed and that I be compensated for all of the inconvenience by not paying the $89. Over a series of phone calls, I was told that my issue was going to be escalated and that someone would reach out to me about waiving the $89 fee. No one ever reached out to me. I ultimately reached out to them twice. The most recent conversation ended with a very rude manager telling me that there was absolutely nothing that they could do to help me without me paying $89 again. They are price gouging customers and not delivering on services. They even charged a $55 cancelation fee for my membership.

  

  Business Response

  Date: 10/17/2025

  **** here! We are reaching out regarding your refrigerator repair. 
  
  After a review and discussion with the technician, we were notified that the repair needed this time is the need to replace the main PCB, which is an additional part. We understand you spoke to one from our dispatch team and were advised of the option to submit a claim, wherein an $89 fee will be collected. However, we were told that you declined to go through the claim process.

  Upon cancellation of your membership plan, it provided you a pro rated amount of the given discounts, member savings, Security and support fee waiver as well as the cancellation fee.

  Feel free to send an email to **************** for any concerns you have.

  Thank you!

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Biggest scam ever! Said it wouldn't take money til the job was done I specifically said on the phone that I needed my washing machine cleaned. They charged $89 to tell us it would be almost $400 to clean... I can buy a new one for that. Don't waste your time or money! There's also no customer service just an AI named ***** that does nothing.

  

  Business Response

  Date: 10/17/2025

   

  Apologies for the inconvenience caused, ***** This has been forwarded to the proper department for handling. They'll be reaching out to you for any updates. You can also respond to the email they initially sent to you. Thank you!

  
  

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/9/25 A technician just left my house, he came to fix my Frigidaire refrigerator. When he looked at it, I explained how this same issue happened eight months ago. He you tubed how to reset my refrigerator, just as my husband and I both did last night. It didnt work. He also had a phone call in between in a different language. When he got off phone he told me it must be compressor to give him the manual it may be covered in warranty. I told him the last repair by a different company seemed to be issue. The man had changed the control board. He unscrewed something in the back. He then called to get a new control board that is not in stock. I told him I will call to get a control board and see if it was under warranty since it was less than a year. We would call him back. When leaving he told me he was sending a bill for $165.36. I was very confused as he did not fix anything and I didnt get a part. He told me there is security prices and such in app that bring price up. When I received the invoice there was a tune up listed. He did not tune up my refrigerator. I am looking for this bill to be zeroed out.

  

  Business Response

  Date: 10/10/2025

  Hi ***/******
  
  **** here! We received you concern regarding the bill.
  
  Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
  
  We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with ****. We'll be reaching out to you via email for updates.
  
  
  Thank you!

  Customer Answer

  Date: 10/10/2025

   
  Complaint: 23995730
  
  I am rejecting this response because: I am waiting to hear what will happen with the bill.   It was stated that they will look into it.  I did not want to close the case because I want them to fix it.  
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 10/11/2025

  Hi, ******. 

  Your request is actively being handled by our team. While the BBB case may be closing, please know that your ticket with us remains open. Well continue to keep you updated as we work toward a resolution.

  Sincerely, 

  *****

  **** Support Team

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 22, I contacted **** to service my double oven. I could not use the top oven because the latch apparently wasnt working properly and therefore it wouldnt turn on. The bottom oven worked just fine. The technician returned the next morning to replace the latch to the tune of $450. Within 48 hours, neither the top nor the bottom oven was working and an error code was showing. The technician returned, determined one had nothing to do with the other and said it would be another $350 to repair, supposedly, a malfunctioning fan. The company refused to fix it under their warranty even though the oven itself worked fine without any error codes before their technician got his hands on it. I now have a broken oven that either needs to have more money sunk into it or be replaced. To be ******** was working fine minus the top oven lock before their technician got his hands on it. He even said IF they were to replace the fan, he cant guarantee something else wont go wrong with it. **** much? I even asked if I should just replace it and the technician told me I wouldnt be able to find one that size to replace it which I knew was a lie. I have asked them to refund me what I paid and that they can even come back and take back the brand new lock that is worthless to me now that they did something to make the situation worse. Ill likely have to replace an oven thats not that old because I dont know what they did to it or what might be involved in fixing it. *** confirmed it would need at least another $350 totaling $800 thus far. Hiring someone else would just add to what Ive already spent and could end up costing close to what a new one would cost. I went with this company because I appreciated their ability to come out quickly but all they did was scam me and make my problem worse. Ideally, they should repair it at no additional cost or pay for part of the cost to replace it but I just want my money back so I can put it toward the new oven I now have to buy.

  

  Business Response

  Date: 10/04/2025

  Hi, Freya. 

  We apologize for any inconvenience or negative experience you may have had. Our team always strives to provide the best service possible, and we regret that we fell short in meeting your expectations. 
  

  We believe in providing value without compromising on the quality of the service, as we always strive to provide a successful repair. Nonetheless, we understand your sentiment and the position that you are coming from. However, the technician confirmed that the issue with the door latch has been resolved, and the issues that the unit is encountering right now a new or different ones to the initial repairs he did. 

  Please be advised that appliances have interconnected mechanics; repairing one component can reveal problems in other parts as well. This may be because newer parts are causing strain on older parts, or it may uncover hidden damage that was not present until disassembly. While damages may not be immediately visible during initial inspection, they can still compromise the appliances functionality over time. Subtle or hidden issuessuch as internal component wear, electrical irregularities, or structural stressmay not present obvious symptoms at first but can gradually lead to performance degradation, reduced efficiency, or eventual failure.

  With this, sadly, we will not be able to proceed with the refund or with the Guarantee covering the cost of the additional repairs. 

  Sincerely, 

  *****

  **** Support Team

   

  
  
  
  
  

  Customer Answer

  Date: 10/05/2025

   
  Complaint: 23969761
  
  I am rejecting this response because:
  Replacing a lock should have nothing to do with a fan error. The part replacement, in this case, would not make the fan have to work harder. The fan was fine before the fix. I dont appreciate being spoken to about electronic components like Im an idiot. I understand how one part could affect another. The question is what did he do to have this error show up? He must have done SOMETHING. This part had no issues prior to the lock being replaced and my oven WORKED. It wasnt like this showed up a month later. This was a matter of a day or two. He had to have done something to cause the error.

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 10/06/2025

  We apologize for any inconvenience or negative experience you may have had. Our team always strives to provide the best service possible, and we regret that we fell short in meeting your expectations. 

  
  We believe in providing value without compromising on the quality of the service, as we always strive to provide a successful repair. Nonetheless, we understand your sentiment and the position that you are coming from. However, the technician confirmed that the issue with the door latch has been resolved, and the issues that the unit is encountering right now a new or different ones to the initial repairs he did. 

  
  Please be advised that appliances have interconnected mechanics; repairing one component can reveal problems in other parts as well. This may be because newer parts are causing strain on older parts, or it may uncover hidden damage that was not present until disassembly. While damages may not be immediately visible during initial inspection, they can still compromise the appliances functionality over time. Subtle or hidden issuessuch as internal component wear, electrical irregularities, or structural stressmay not present obvious symptoms at first but can gradually lead to performance degradation, reduced efficiency, or eventual failure.

  
  With this, sadly, we will not be able to proceed with the refund or with the Guarantee covering the cost of the additional repairs. 

  Customer Answer

  Date: 10/08/2025

   
  Complaint: 23969761
  
  I am rejecting this response because:

  I do not agree with the business since my oven was working before they touched it and did not after they messed with it. I now have to replace my oven or spend additional funds to repair it because they would not. They caused the issue and they should fix it. No other resolution is satisfactory. Its terrible customer service.

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** sent a technician that was not familiar with my fridge. He also spoke little to no English. He used ****** to communicate. He took three hours to diagnose my fridge unsuccessfully And took many things out of the refrigerator. He then told me I need an electrical panel which cost $500 after setting up three appointments to install this panel, he kept putting it off, saying the part did not come in. In the meantime, I canceled this appointment and called another technician from another company. In two seconds, he pointed to my electrical panel in the front saying I have the child lock on thats why it didnt work! I would like to get my money back from pulse .$136.99. Paid August *******

  

  Business Response

  Date: 09/25/2025

  Hi ******,
  
  Apologies for the inconvenience caused. At this time, there is an open dispute with your card holder and we will be unable to proceed with the review until the dispute is dropped. This is currently being handled by your Bank with Finance.
  
  
  Thank you!

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with PULS Technologies for about a month for a small repair on my dishwasher - I have paid over $500 and it still has not been properly repaired. Part was not installed properly and fell off in less than a week. Technicians are not qualified plus fees are extremely overpriced! I will not use them again!

  

  Business Response

  Date: 09/19/2025

  Hello ******,
  
  Please accept our sincerest apologies for the inconveniences we have caused, we would never intend to mislead our customers and leave them appliance with issues. We hold the tenets of customer service in the highest regards and would love the opportunity to restore your faith in our company.
  
  Your refund request has been escalated and is now being reviewed. We will be keeping you posted as soon as we have an update on hand.
  
  Thank you for your patience and understanding!

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23900366
  
  I am rejecting this response because:
  It doesn't say if I will receive a refund.  Once they agree to refund the $500 I spent without getting a satisfactory repair then I will agree -saying the request has been accelerated doesn't mean it will be refunded.
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 09/22/2025

  Hello, ******. 

  Thank you for responding and for informing us about your request. 
  

  We have checked the status of the ticket associated with the Guarantee request that you submitted for your dishwasher, and it has been approved for a refund amounting to $449.08. 
  Checking on the teams previous email exchange with you, you agreed to proceed with the refund last September 20, 2025, and the refund team was able to endorse it to our finance team for processing. 
  

  Since you used two cards to pay for the services, expect an amount of $282.65 to be credited to your **** card ending in 7162 and an amount of $166.53 to your Amex card ending in 6006. 
  The refund amount should be processed between 3 to 5 business days, depending on your banks policy. However, in case the amount doesnt reflect on the provided time period, kindly call us back at ************ for immediate assistance. 
  

  Once again, we sincerely apologize for the inconvenience and unsatisfactory service. Well make sure to resolve and improve our services so we can deliver a better service. 
  

  Thank you once again for your cooperation and patience. 
  
  Kind regards, 
  Liya 
  **** Support Team 
  

  
  

  Customer Answer

  Date: 09/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** agreed to repair my stove by replacing the valve k**** with original parts. This work was not done as agreed. The **** technician used cheap plastic k**** that did not fit my stove. According to the **** contract this was a 100% guaranteed repair when I submitted a request to have the work completed according to the contract, they refused to complete the work unless I paid additional money. **** sent out a different technician to evaluate the problem who confirmed this should be fully resolved by **** as the work done by the initial technician was inadequate. I was willing to commit to this work for the original price but **** support refused to do so unless I paid an additional $202.08. **** company is entirely responsible for the repair failure and they admitted this via email. This company operates in bad faith and does not honor its own terms of service. They finally issued a partial refund of the original payments I made which was still completely unsatisfactory.

  

  Business Response

  Date: 09/17/2025

  Hi *****, 
  
  Thank you for reaching out to us, and we apologize for the inconvenience that this has caused you. 
  
  Upon checking your account with us, we saw that a refund was already processed in regards to this. We understand your sentiment; however, as mentioned in the email that was sent to you, we will not be able to cover the additional cost for parts, as given the case, if ever the second ********** is the one who did the work initially, you will still need to pay for the amount that he provided. 
  
  Sadly, given that a refund was already processed, which you agreed to proceed we will not be able to further evaluate your case. 

  Sincerely,
  *****
  **** Support Team
  
  

  
  

  Customer Answer

  Date: 09/17/2025

  
  Complaint: 23892813
  
  I am rejecting this response because: your business only offered a partial refund. I was not refunded for the total amount paid for services and I stated over email the refund offer was unacceptable. I was also extremely dissatisfied that the business told me they would completely cover the cost of additional repairs as seen in my attached images then later said that the additional repairs would cost $200 more dollars. 
  You offered a 100% guarantee that the initial repair would solve my issue, if not, any additional repair work would be covered by ****. You did not honor this agreement and you only offered a partial refund of the payments I made to ****. This is completely unacceptable. The intial fees from my appointment should also be refunded because the initial diagnosis and parts ordered DID NOT repair the problem. The ********** who came to evaluate the guarantee claim confirmed that the first ********** was responsible for the failure and **** refused to honor their statement made via email. **** made the following statement: After further review and discussion with the Guarantee team, we have decided to have a Technician sent to your location to diagnose your device and see if the issue is correlated to our original repair. If it is, we will entirely waive the fee for you and repair it for free under Guarantee Call - Home Appliance - 1763663-having the same problem. 
  The ********** confirmed in writing that the problem was related to the initial repair. He also reported that the initial repair work was negligent and used unoriginal parts. **** refused to complete the repair work for free under the guarantee call. 
  
  You simply offered me a partial refund which I stated via email several times was unacceptable. Your company has caused nothing but headache for me and deserves to keep none of the payments I made. Ive now had to purchase a completely new oven because the **** ********** actually made the problem worse with k**** that did not fit properly causing the valves  to leak gas in my home. 
  
  Sincerely,
  
  ***** ********
  

  

  Business Response

  Date: 09/18/2025

  Hi *****,

  Apologies if we're unable to honor your request in full and for any inconvenience caused. As confirmed and checked back on the email communication, the approved amount of $317.42 was confirmed and processed. initially your full payment was being applied as a credit towards the estimate provided by the New Technician having a remaining amount of $152.08 + taxes. Since you decided to proceed with refund, declining to pay for the additional cost, you have been approved for refund less the Service Call Fee of $89.

  Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will definitely take this feedback into consideration and improve for future endeavors.

   

  Thank you!

   

  Customer Answer

  Date: 09/18/2025

   
  Complaint: 23892813
  
  I am rejecting this response because:

  please see previous messages. The response from the business did not address the clear contradiction made in correspondence. The business specifically told me if the guarantee claim was found to be in connection with the original issue the additional repair work would be completely covered under the guarantee repair terms. They did not tell me that my initial payments would be credited towards the cost of additional work. The proposed resolution to my issues was not consistent with the contact which I agreed to. The $89 fee from the diagnostic appointment should be included in my refund, not just the cost of the repair because the problem was not diagnosed properly. 
  
  ***** ********

  

  Business Response

  Date: 09/19/2025

  Hi *****,
  
  We understand that you would like to be refunded in full however, we were able to send out a Technician who's able to render service call and recommendation has been provided. Due to this, you have been approved less the Service Call Fee. Apologies as we will not be able to honor your request for refund on the Service Call Fee.
  
  Thank you! 

  Customer Answer

  Date: 09/22/2025

   
  Complaint: 23892813
  
  I am rejecting this response because: the service call and opinion was incorrect. The technician did not properly diagnose the problem and did not order correct parts. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 4, I booked a washer repair appointment with **** for $89. Immediately after booking, I received promotions for their premium plan, which promised 15% off and warranty coverage. Nowhere did it state there was a 30-day waiting period before coverage took effect.Before the technician even arrived, he called to ask about the issue. Based only on my description, he assumed the problem, said he needed to order a part, and rescheduled. This violated Pulss own written promise that technicians would inspect the appliance, review findings in person, and provide a quote before work. I never received an inspection or quote.When he returned, he installed the part without ever quoting me or advising of costs. Afterward, he charged me $661 through the **** app and told me nothing was covered due to the 30-day wait. He stated I had to pay immediately or he could not leave my home. As a woman alone, I found this intimidating. Up to that point, the only cost I had been quoted was $89, and I had believed repairs were covered by my new membership.Afterward, I contacted customer service to dispute the charges. Despite providing proof that the repair was mishandled, no inspection or quote was given, and no approval was obtained, **** has refused to resolve the issue. They later said they would refund me if I allowed the technician to remove the part, but even after cooperating, **** stopped answering calls and emails.**** misled me with false advertising, violated their own written terms, performed unauthorized work, and then intimidated me into payment. I am requesting a full refund for this unfair and deceptive service.

  

  Business Response

  Date: 09/16/2025

  Hi ********,

  Apologies for the inconvenience caused. Your concern has been reviewed and based on the reports and updates we got, you have been in communication with **** and has been approved for refund less the Service Call Fee.

  As confirmed and checked back on the previous emails, we did not offer a full refund. You initially asked for full refund which we responded with this. Unfortunately, we'll not be able to honor a full refund since Technician was able to render what was originally requested, which is the Service Call.

  The $572.99 has been forwarded to Finance for refund processing as informed to you yesterday via email.

   

  Thank you!

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a technician to repair my washer that was not completing the rinse cycle. The service tech came to my house on 9/5/25 and advised me that I needed a new drain pump. I was charged ******. Once the tech left I put in the wash some towels and within 20 minutes my washroom floor was filled with water. I stopped the wash cycle and realized that my washer then kept spitting water. I had damage to my basement ceiling because of this. Since then I have been in contact with the support team trying to get a refund and for getting repair to my ceiling. **** continuously moves the end post for me. 1st they wanted to send a tech to fix my washer on 9/8 even though I told them that my washer was still spilling water. I called numerous times to resolve this and have someone come and help me and was told no, that Monday was the earliest. on Monday I was told by the support team that since I had refused service for Monday that they had to evaluate if I would get a refund. I explained that i needed my washer looked at **** and had to hire someone else. I was told to provide proof via invoice that someone else came to look at my washer which cost me ******. Now they want a report from the tech. Who gives a report when they are fixing something? I didnt get a report from **** when they fixed my washer;so why am I asking for a report from this tech? The invoice from my new tech clearly says repair of pump and I was verbally told that the pump wasnt put in correctly, that is why the water had no place to go but out of the washer. Additionally **** is saying that they need to have a tech from their group come to my house to look at my washer again to evaluate and to see the damage (even though I sent pictures and a video showing the damage) before they can evaluate if I can get a refund. This is outrageous behavior and it seems like they are trying to wear me out so I do not pursue the mater. This behavior is malicious and borders on harassment. The damage is $250.00.

  

  Business Response

  Date: 09/16/2025

  Hi Nixa,

  Apologies for any inconvenience caused. May we kindly request to attach the file once again from your end? Unfortunately, we are unable to view and access the document that you forwarded. Kindly respond to the email sent to you.
  
  Thank you, and we appreciate your cooperation. 

   

  **** Support

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23877537
  
  I am rejecting this response because: I have attached a new version and replied to your email today. 

  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 09/18/2025

  Hi Nixa,
  
  Apologies! At this time, there is an open dispute with your card holder and we will be unable to proceed with the review until the dispute is dropped or results in **** favor.. This is now being handled by your bank and Finance. Please let us know how you would like to proceed.
  
  
  Thank you!

  Customer Answer

  Date: 09/18/2025

   
  Complaint: 23877537
  
  I am rejecting this response because:
  This still does not make me whole as my basement ceiling got damage due to improper handling by your service representative.
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 09/19/2025

  Hi Nixa,
  
  We understand that you would like to have your concerns resolved, however, due to the open dispute, we will not be able to assist you further. What we can do is to wait for the result of the dispute you've filed for us to to know on how to proceed.
  
  
  Thank you!

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23877537
  
  I am rejecting this response because: this is nonsense! You people like to waste time. What does an open dispute with my credit card have to do with damage that your inexperience field and vetted person have to do with damage to my property and an item stolen from my house. You are a joke. 
  
  Sincerely,
  
  **** *******