Complaints

This profile includes complaints for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Puls Technologies, Inc.

  849 E Stanley Blvd PMB 203 Livermore, CA 94550-4008

  
• 

  Puls Technologies, Inc.

  444 Spear St San Francisco, CA 94105-1684

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6, 2025, a **** ********** removed my dryers original orange manufacturer cable and replaced it with a non-manufacturer substitute. I paid $278.90. The dryer still did not heat.On June 27, the same ********** returned. He admitted the first repair had failed, then installed a short green cable he called better. During this rushed work, he cut into the heating element terminal, leaving the dryer in worse condition.On July 6, **** emailed me quoting $517.75 for a new heating element and labor the same part their ********** had just damaged. I immediately escalated in writing, rejecting the charge and explaining the ********** caused the damage.**** then scheduled a second ********** for July 9 and July 10 (both no-shows). On July 15, after another delay, a different ********** finally arrived. He confirmed the heating element terminal had been cut and he removed the green cable and installed a white cable because the green cable was short and there was a short circuit as he said.Despite this, **** delayed further. On Aug 13 they denied guarantee coverage, blamed a clogged vent (which my photos prove false), and tried to bill me $387.75 for additional repairs. On Sept 2 I again provided evidence rejecting this. On Sept 10, **** gave their final denial: refusing to refund the $278.90, blaming different issues, and offering only a $20 discount if I paid more.I am requesting:1- Refund of $278.90 paid.2- Withdrawal of all improper charges ($517.75 and $387.75) that were wrongly quoted.3- Full repair or replacement of my dryer at **** expense.4- Reasonable compensation for being without a dryer for over two months.This is not buyers remorse. It is property damage caused by **** ********** and an unfair attempt to bill me for repairs to damage they created.

  

  Business Response

  Date: 09/12/2025

  Hi ****,
  
  We truly appreciate your time and patience while the Guarantee team works on it and apologies for any inconvenience caused. After further discussion and re-evaluation, we deeply regret to inform you that we are still unable to honor your Guarantee request at this time. 
  
  The team had to go over the details of the repair and the inspection that our technician provided, as we needed to thoroughly examine what had caused the issue after the original repair, and as per the discussion and assessment we had with our in-house master technician, it was determined that the appliance had separate/different issues that fall under an additional repair. We understand this is not the outcome and resolution you were hoping for. Unfortunately, the payment you originally made for the initial repair is still valid and is also not refundable. 
  
  
  We are still more than happy to assist you in case you decide to proceed with the repair, and apply a $20 discount off the total. Thank you so much for your time and understanding. 

• Initial Complaint

  Date:09/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A technician came out on 5/28/2025 to fix my microwave. On 9/7/2025 the same problem occurred again. I called the company and they told me I would have to pay for another service call because it was past 3 mo. I paid a lot of money ****** which was already very high considering the job which was to replace the sensor. I didnt say anything and just paid. Then for the problem to persist I had to say something. I feel that a company should have the costumers best interest. I talked to a gentleman and asked if he could have the owner call me. He is return tells me he cant he doesnt know the information. After hearing this lie I lost any bit of possibility of thinking this is a legit company. I would like my money back. I have had many appliances fixed in my life and never had it broken again within this amount of time.

  

  Business Response

  Date: 09/12/2025

  Hi ****,
  
  Thank you for informing us of the current issues with your Microwave. We value you as a customer and would like to help the best we can to resolve the matter brought to our attention. Our Guarantee is valid 90 days from the original date of repair. At this time, we are unable to approve your Guarantee Claim as it is past the coverage period. We cannot honor you request for refund as well.
  
  We are still happy to assist with your concerns, and are able to dispatch Technician back out to diagnose and repair the issue with a $10.00 discount. Please visit **************** to book a repair request with your preferred date and time and we will apply the approved discount once we have received your repair request.
  
  You can also refer here: **************************

  **** offers 90 Day Guarantee on the part and or installation that was completed on the initial repair. Any other adjustments or failure to the same appliance that is not part and/or no correlation to the original repair completed and if an additional part needs to be replaced is subject to an additional service fee and will be charged accordingly.
  
  Thank you so much for your patience and understanding of the process!

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23858100
  
  I am rejecting this response because: I paid way to much money for my appliance to go out. I was away for 3 weeks in July and used the microwave maybe 15 time in the 3 months. Obviously the technician did not fix the problem adequately for this to happen. I can't imagine any company being ok with a consumer paying the amount of money,  and then to have the same problem arise so quickly. I am asking for my money back to pay for a new microwave which would have been less than having it fixed. Trying to settle with a 10 dollar credit toward a service call is absolutely insulting. 

  
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 09/18/2025

  Hi ****,

  We value you as a customer and would like to help the best we can to resolve the matter brought to our attention. Our Guarantee is valid 90 days from the original date of repair. At this time, we are unable to approve your Guarantee Claim as it is past the coverage period. 

  We did not receive any outreach form you regarding any issues with the unit withing the 90 day coverage. We did receive an email from you on September 7, 2025 which is around 104 days that is why you're not covered by Guarantee and was offered a discount.

   

  Thank you!

   

  Customer Answer

  Date: 09/18/2025

   
  Complaint: 23858100
  
  I am rejecting this response because you literally gave me the same response as before. I do not want a technician to come back out, so they can rip me off again. You and I both know that this job was not done properly as it wouldn't have had the same problem within the timeframe in which it was supposedly fixed. I hardly use the microwave like I mentioned before maybe 15 times. This is not acceptable and others should now to use this company with caution.

  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a dryer repair back in 2024 and apparently I was signed up for a bogus subscription and they have been charging my ****** ever since.

  

  Business Response

  Date: 09/10/2025

  Hi, Alyssa. 

  We apologize for any inconvenience or negative experience you may have had. Our team always strives to provide the best service possible, and we regret that we fell short in meeting your expectations. 

  For us to further evaluate your request, can you provide the email address and phone number that you used when you booked the appointment for your Dryer? We tried looking for your account on our system using the details that you provided; however, we were unable to find any. 

  Looking forward to your response. 

  *****

  **** Support Team

   

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23863440
  
  I am rejecting this response because:

  The email on my ****** is ************************************.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/11/2025

  Hi ******,

  Apologies as we're unable to pull up any appointment using the information you provided. We are current checking with Finance. While waiting for their response. Will you be able to provide the email address and phone number associated to the Service initially rendered for your washer? You can also provide the Service Address.

  Thank you!

  Customer Answer

  Date: 09/13/2025

   
  Complaint: 23863440
  
  I am rejecting this response because:

  the Service address was ***************************

  *********************

  my husband may have called it in initially. His phone number is ************

  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/16/2025

  Hi ******,

  Thank you for providing the additonal information. After reviewing the appointment details, you were sent a secure Payment link which gives you the option to choose the discounted price with the membership and a price without. Upon payment, you chose the discounted option with the Membership.

  Email is being sent to ***************************** as it's the email address you've added on the appointment when it was requested.

  Unfortunately, we'll not be able to honor any refund.

  The plan is set to expire on Nov 7, 2025.

   

  Thank you!

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Standard repair Roller and Pulley Technician came to repair and still doesn't work. Now the dryer does not even heat.Technician made the problem worse.

  

  Business Response

  Date: 09/03/2025

  Hi, Cristiane. 
  
  We are very sorry for the inconvenience that this has caused you. 
  
  Upon checking your account with us, sadly, we will not be able to provide a refund as we do have our Guarantee policy, which we saw that your concern is currently being handled by our Guarantee team. 
  
  We have checked your account with us and confirmed that he was able to go back today to replace the rollers again, and verified that the unit is working. 
  
  Please let us know if you have any questions or concerns. 
  
  *****
  **** Support Team
  
  

• Initial Complaint

  Date:08/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company **** appliance repair has their payment system set up so you cannot opt out of paying and signing up for a membership. They then charge an additional fee of $9 to cancel the membership. I was quoted a fee of $89 dollars to have my washer cleaned when it actually came to $210 with the membership fee, which again I wasnt able to not sign up for and still use their companies interface to pay the repairman.

  

  Business Response

  Date: 08/28/2025

  Hi **********,
  
  **** here! After reviewing the appointment details, you were sent a secure Payment link which gives you the option to choose the discounted price with the membership and a price without. Upon payment, you chose the discounted option with the Membership.
  
  Upon your membership cancellation being processed, it provided you a full refund of plan payment minus the member saving received on your service. Since your member savings exceed your plan payment, the difference was collected upon cancellation. 
  
  Appliance Protection Monthly = $34.99
  
  Savings Total = $44.9
  Member Savings = (-$30)
  Security and Support Fee Waiver = (-$14.90)
  
  DIFFERENCE = $9.91 - Collected upon cancellation.
  
  
  For further information, please review our membership policy here. Once your membership cancellation is processed, you will receive a final confirmation email.
  
  
  Thank you,
  **** Support Team

• Initial Complaint

  Date:08/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Set up appointment to fix fridge and was given a time frame from 9 to 11 am. At 11am the tech called and said he was an hour and a half away. At 3 pm i called worried and the tech said the appointment was cancelled. My family wasted an entire Saturday waiting with no solution to our problem. Something needs to be done about this.

  

  Business Response

  Date: 08/24/2025

  Hello *****,
  
  We're truly very sorry for the scheduling complications and for the inconveniences that we have caused. We genuinely value your time and I sincerely apologize on behalf of the Team as we weren't able to provide the type of service that we are proud of.
  
  An internal report has been made on what the Technician did. Looking into the services, we received another request for this address with a different name but the same service needed and is currently scheduled today between 12-2 pm with a different Technician. You will be notified once Technician is on his way and once he arrives.
  
  
  Kind regards,
  **** Customer Support

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called ******* for service to broken washing machine. ******* referred to Pulse on July 23, 2025. I have had a total of 3 service calls and still repair has not been done correctly. Also, the repairman ******* sent broke the pedestal on machine. When reported to *******, they said repairman would have to pay for cost to repair. I contacted repairman and he said he would pay to replace pedestal but is now giving excuses that he cannot find his wallet. Still waiting for repair person to repair washer and pay for broken pedestal. Complaint taken over the phone by ******** representative patS.

  

  Business Response

  Date: 08/21/2025

  Hello ******, thank you for reaching back. We want to assure you that we are not ignoring your concerns and are actively coordinating with the technician regarding the pedestal. He has mentioned that you both agreed he would provide you with funds so you could purchase a replacement but we are following up to confirm how is he to proceed with that.

  
  In addition, a new appointment has already been scheduled for tomorrow, 08/22/2025, between 8:0010:00 AM. Our dispatch team is in the process of assigning a new technician who will reinspect your washer so we can determine the underlying issues and the necessary repairs. Once the schedule gets confirmed, you will be notified as well.

  
  We appreciate your patience as we work to get this resolved for you.

   

  Thank you!

  Customer Answer

  Date: 08/25/2025

   
  Complaint: 23774718
  
  I am rejecting this response because: they are avoiding their financial responsibility by dismissing compensation after the repeated inconveniences which shows that they are more focused on ONLY profit over true customer service. The technician whom damaged the pedestal took accountability for his part as he stated after the fact that **** is supposed to supply him with a 2nd *********** The pedestal is unrelated to the issue with the washer FYI. Attached are the most recent communication. 

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 08/27/2025

  Hi, ******. 

  We understand your sentiment on this, and we are truly sorry for what happened. The reason why the team needs to have this evaluated is that we still need to communicate with the first ********** and get his feedback, given that you are already asking for a refund, and as you know, the ********** was able to install a part. The team will continue to communicate with you about this, as we saw that a refund request has been submitted. 

  We will update you via email, and rest assured that the team will have this prioritized. 

   

  Sincerely, 

  *****

  **** Support Team

   

  Customer Answer

  Date: 08/28/2025

   
  Complaint: 23774718
  
  I am rejecting this response because: the generic response of "already receiving a refund" is to manipulate the situation. As we (myself & ****) are aware, his refund for the damage to my pedestal has nothing to do with the service refund that was discussed yesterday 8/27. You also still havent addressed compensation for the washer itself ($1700) worsening after the initial visit. (Attached) This website doesn't allow videos so I will send the full video in the email thread that we have.

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 08/29/2025

  Hi ******,

  Apologies! Your concern is currently being evaluated and the attached file (video) needs to request access. Can you allow to have access without for permission?

  Kindly respond to the email that was sent to you.

  Thank you!

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23774718
  
  I am rejecting this response because: they were given access immediately right after. They did not follow thru with the promised resolution. Now they are just trying to buy time. The communications and more of my explanation between myself and them are attached.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/05/2025

  Hello ******,
  
  Please accept our sincerest apologies for the inconveniences we have caused, we would never intend to mislead our customers and leave them with a non-working device/appliance. We hold the tenets of customer service in the highest regards and would love the opportunity to restore your faith in our company.

  With that being said, we hope that you'll allow us the opportunity to rectify the situation. We have been approved to offer a full refund so you can use those funds towards the necessary repair.

  Appointment - #******* = $207.49

  Appointment - #******* = $562.41

  This is the least we can do at this time to make up for our oversight. Thank you so much for your patience during this matter and for allowing us to address all concerns.

   

  Kindly respond to the email that was sent to you for us to proceed with the refund processing.
  
  
  Kind regards,
  Pul Support

  Customer Answer

  Date: 09/07/2025

   
  Complaint: 23774718
  

  Thank you for your email.  Those are the correct last four digits (6337) to process the refund right away. I will be sure to check my account in a few days to confirm it's been processed.

  I am rejecting this response because: while I accept the refund, I cannot accept this as the final resolution. Per the previous emails, we discussed a refund for the service appointments but also replacement ($1700) of my washer that no longer operates. As you are aware, the appliance is now smoking and no longer functioning properly, which poses a significant safety risk. This is a major issue, and it is your responsibility to address the cost of replacing the washer itself. 

  Given that this problem has directly resulted from the service provided, Im still requesting the compensation for the damaged and defective appliance in full or a suitable replacement. I trust that you understand the gravity of this situation.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted ****, and they sent one of their contractors to our home on June 3rd, 2025. The contractor looked at our appliance, noted a part needed ordering and charged for both the inspection and part, $160. He requested ***** payment. Two weeks later we reached out to Nadir, the tech, and he claimed immigration problems, but that he would let us know when the part arrived. In July we sent more texts and nothing came from it. By August I couldnt take it and contacted **** again. They said they would send someone out for free after we showed the Venmo payment and the dates and service tech name all matched. They indicated Nadir no longer works for ****. The new techs showed up today. Expecting payment. When we explained the situation, they declined to perform work and then left.

  

  Business Response

  Date: 08/17/2025

  Hi, Brielle. 

  Thank you for reaching out and clarifying what happened. Sadly, we were only aware that the technician was sent out supposedly to assist with your Washer, which was complete,d thus a service cost was charged. 
  
  We have notifications on our email confirmations and SMS messages stating that in order to avail of the service guarantee that the company offers, the payment should be made only via ******, Credit, or Debit cards on the secured payment link sent to your mobile phone number. 
  
  We keep watch on how our contractors do their services and automatically send requests for feedback from customers after each and every service to be able to handle complaints immediately and accordingly. 
  
  
  We understand your sentiment on this; that is why the team approved a new technician for a rediagnostic at no cost. However, it seems that there was some misunderstanding. The new technician will only provide an inspection, and after that, he will provide you with an estimate regarding the repairs needed. And if you want to proceed, we will deduct the initial payment that was made to our system, which is $114.90. 
  
  We know that, as you confirmed, you can paid the technician amounting to $160; however, the only payment that was made through our system is the said amount above, $114.90. For documentation purposes, may we confirm that the only payment you made for the service is $160 to the technician via *****? As the payment we received on our end is paid via ******* 
  
  Additionally, may we know if you can allow us to send a new technician for a re-inspection at no cost? 
  
  
  Sincerely, 
  *****
  **** Support Team
  
  

   

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired **** to remove mold from my front-load washer. Scheduling was difficultafter two weeks of rescheduling, the tech finally came, confirmed there were no mechanical issues, and recommended a deep clean over a costly seal replacement. On the service day, the tech never showed. After days with no response, I was forced to accept a late-evening visit. He stayed until nearly 10 PM, disrupting my home. Afterward, I noticed the soap dispenser was not reassembled properly. A week later, water was leaking into the pedestal due to loose screws left by the tech. **** offered only a discount toward further repairs, despite the damage being their fault. My washer, previously working fine, is now unusable due to their negligence. Im requesting that **** cover full repairs or refund the cost to have it fixed elsewhere.

  

  Business Response

  Date: 08/15/2025

  Hello ******,

  
  Thank you for taking the time to provide a detailed account of your experience. 

  
  Your case will be re-evaluated by our team so we can fully review the service history, the technicians work, and the issues youve reported. Once this review is complete, we will reach back out to you with the next steps toward resolution.

  
  We appreciate your patience as we work to address this matter properly.

  Should you have any further questions, feel free to reach us at **************.

  Thank you,

  **** Customer Support

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23747479
  
  I am rejecting this response because:

  This is the same response previously provided, in which additional time was taken but no meaningful solution was offered. The only option presented was to apply my prior payment as a credit toward work that was not needed. My original request was for a deep cleaning of my washing machine only.

  
  As outlined below, the workmanship provided by **** has left my washing machine unusable. This is unacceptable, especially as I have small children and require daily use of the appliance.

  
  I have a separate repair scheduled for Monday to correct the issue **** created. I am requesting either:

  
  Full reimbursement of my payment, or
  Immediate repair by a qualified technician at no additional cost to me.

  
  Please confirm in writing how **** intends to resolve this matter no later than 8/20/25.

   

  Complaint: ************ and Lack of Accountability Resulting in Damage to Appliance

  
  I contacted **** for assistance with mold and mildew removal in my front-loading washing machine, which is only two years old and still under warranty with the original retailer. That company, however, does not offer mold removal or deep cleaning services, so I turned to **** after reading about their appliance services.

  
  From the beginning, scheduling was difficult. I provided my availability, but the technician repeatedly rescheduled the initial assessment over the course of two weeks. When he finally arrived, he confirmed there were no mechanical issues with the machine and offered two options: a deep cleaning of the existing Microban seal or a full seal replacement. Because the replacement was expensive and unnecessary, I chose the deep cleaning.

  
  We then scheduled the cleaning for a later date. However, on the scheduled day, the technician failed to show up, despite my being home all day. I contacted ****, but received no response for several days. When they finally replied, I was told that the technician could only come on weekdays between 59 PM. I selected August 5th, and the technician arrived around 6:30 PM, staying until nearly 10 PM. This was extremely disruptive, especially with young children at home, and it made me uncomfortable having someone in my home that late.

  
  While the mold was removed during that visit, I later discovered the technician did not reassemble the washer correctly. The soap dispenser was not properly reinstalled and no longer sat flush with the machine. I immediately contacted **** but again received no response for several days.
  On August 12th, I noticed a puddle under the washer. Upon attempting to open the pedestal drawer, I discovered it had been collecting water for about a weeksomething that had never happened before. I cleaned the water and found loose screws in the pedestal, further indicating improper reassembly by the technician.

  
  When I contacted **** again, they offered a discount by applying my previous service charges toward the cost of a full seal replacement and leak repair. However, the leak and damage were caused by their technicians negligence. My washer, which had no mechanical issues prior to the service, was effectively rendered unusable. Despite repeated attempts to resolve this, **** has refused to take full responsibility and properly fix the problem at no additional cost to me.

  
  I am seeking full repair of the damage caused by their technician or reimbursement for the cost of professional repair elsewhere. This situation has caused significant inconvenience, stress, and potential damage to my appliance and home.

  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 08/15/2025

  Hi ******, please accept our sincerest apologies for the inconveniences we have caused, we would never intend to mislead our customers and leave them with a non-working appliance.
  
  You mentioned that you have separate repair schedule for Monday. Is this for a different Service Provider since we're unable to pull up an active appointment on our end?
  
  Looking forward to your response.
  
  Thank you!

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23747479
  
  I am rejecting this response because:

  I have another reliable company coming to fix the issue you created.

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/25/25 booked consultation for 7/26/25 11a-1 payment of 147$ (89$ diagnostic + 15% downpayment for next service+ 35$ for a membership fee to receive 15% discounts on services)7/26/25 11a technician arrived to diagnose my washer said it was a switchboard problem wouldnt be able to fix it until the part came in on 7/30/25 12-2 p. 7/30/25 **** technician shows up at 230 pm (outside of the window with no excuse or apology) says he needs another part reschedules for 8/1/25 10a-12p 8/1/25 I receive an update the technician is on the way around 1030a. After 12p I message the technician and do not receive a response. Automatically rescheduled for 8/4/25 no notice or message an hour after the window closed. Requested a refund **** agreed to refund 15$ in membership fees nothing else. Technician does not show and I am automatically rescheduled for another appointment an hour or two after each scheduled window closes 8/4 8/5 8/6 8/7. 8/7/25 I request a full refund for all services I have a washer still not working filled with gross water the technician wouldnt drain and my stacked dryer is making odd noises. The representative requested I wait one more day and if he doesnt show to call back and request the refund again. 8/8/25 12-2 doesnt show with no notice or excuse. Automatically rescheduled for 8/10/25. Called 8/8/25 and requested a full refund for the remaining 132 dollars. They denied me a full refund on 8/9/25 agreed to only the 15% downpayment I paid which I still havet received as of 8/14/25

  

  Business Response

  Date: 08/14/2025

  Hi *******,

  Based on the records, the reschedules was due to part availability. Since you've requested for refund, you have been approved for the 15% Deposit, which you declined since you would like to be refunded in full. Your request for full refund was denied since Technician was able to render his inspection. We can no longer proceed in refunding the approved amount due to the dispute you filed which is currently open. Since you a dispute has been filed, we'll be waiting on the result.

   

  Thank you,

  **** Customer Support