Complaints

This profile includes complaints for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Puls Technologies, Inc.

  849 E Stanley Blvd PMB 203 Livermore, CA 94550-4008

  
• 

  Puls Technologies, Inc.

  444 Spear St San Francisco, CA 94105-1684

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our fridge was repaired by **** on 4/29/25. On 5/18/25 it stopped working. It took multiple days for a technician to come out. I then went through another company to try to fix it, because I have two small kids and cannot live without a fridge. The service guarantee from **** has delayed their work. The next guy they sent out said it was a different issue, I had a different tech solve it, the fridge still doesnt work. I am looking for a refund from the initial service - it was misdiagnosed and its negligence on their end for taking so long to try to attempt to correct it.

  

  Business Response

  Date: 06/04/2025

  Hello *******,
  
  Having that other Service Provider worked on the unit, may we have a formal copy of the Service Report coming from the other Service Provider who completed the service? Once requested document is received, then we can proceed in reviewing your request for refund.
  
  Unfortunately, we'll not be able to send out a different technician under Guarantee, as it has been voided, since another Service Provider worked on the unit, which did not fix the issue. 
  
  Looking forward to the document being requested.
  
  
  Thank you,
  **** Customer Support

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in January I called a service professional to assist with my washing machine. They charged me ******. I paid through their app. unfortunately I did not catch that I was being charged an additional ***** that very same day and I have been charged ***** four additional times for a total of ****** in charges - now that I finally realized I am being charged a subscription I was able to get ahold of the company and they advised I owe them another ***** in order to cancel - charging a person to cancel seems wrong. on top of the unethical practices these technicians used , the total I have now paid is almost as much as the washing machine service to begin with ******.

  

  Business Response

  Date: 06/01/2025

  Hello, *********. We sincerely apologize for the confusion and frustration regarding the charges. Transparency and fairness are important to us, and we regret that your experience did not reflect that. 
  
  After carefully reviewing your case, wed like to provide clarification regarding the charges. During your washer service appointment, you were presented with two pricing options through a secure payment link: one at the standard service rate and another at a discounted rate available exclusively through enrollment in the **** Membership Plan. By selecting and paying the discounted rate, the membership was automatically activated, as outlined in the payment terms.
  
  That said, wed be happy to process a refund for your recent payment for May, amounting to $34.99, along with the chargeback fee of $57.50, for a total refund of $92.49. You will receive an email regarding this refund shortlyplease respond to it so we can finalize the resolution.
  
  We appreciate your patience and understanding, and were here to assist you further if needed.

   

  
  Sincerely,
  Mariel
  **** SMM Team
  **************
  
  

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** sent out a dryer repair person after quoting me 99 dollars for a repair. The repair cost was actually 267, the dryer had the same issue less than a month later. The repair person came out two more times and again, the dryer broke with the same issue less than a month after each visit.**** website guarantees their work for 90 days. The last time the dryer broke, they sent out an new technician, who could not fix the dryer because he didnt have billing authorization from ****.The **** team refuses to let me speak to the people that can authorize this billing, saying they can only be reached by email.**** doesnt readily even list a number to contact them beyond initial repairs. Instead, I had to find their contact info from ****** off consumers, a website. **** refuses to honor their advertised 90 day guarantee or refund my money.

  

  Business Response

  Date: 05/31/2025

  Hello, ******. We sincerely regret hearing about your experience. We understand the disappointment of facing the same issue repeatedly and the difficulty in reaching the right support team. Customer satisfaction is incredibly important, and we apologize for any inconvenience caused. 
  
  We will process a refund request for you and carefully review it with our team. Your case will be given the attention it deserves. We will keep you updated on the progress. Expect to receive an email with the latest information. We truly appreciate your patience as we work on this.
  
  You may also reach us at **************** or call **************.
  
  
  Sincerely,
  Mariel
  **** SMM Team
  **************
  
  

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted **** on 3/30 to repair washing machine. Tech Akbar came March/April, diagnosed problem, gave 2 quotes-one ridiculously high amount, the other high but more reasonable if you joined **** plan. Akbar said I could join plan then later cancel at no charge while still receiving the "discounted" price. Repair done satisfactorily, and written plan sent. **** sent 3 or 4 conflicting & inconsistent invoices, which I advised **** support were wrong. Agreed on bottom line and paid the amount, $$574.74, Received written plan. Written plan specified $25 cancellation fee. Paid a $34.99 monthly plan charge. No services ordered/claims made under plan. Sent written cancellation notices on 5/21 by email and ****, and called on 5/22 and spoke to **** call center in ***********. They send an email link to cancel so also cancelled via link. Then got "cancellation invoice" that included 3 other charges for $107.80 that were inconsistent with the written plan and what Akbar said besides a $25 cancellation fee. I emailed **** support, about the erroneous invoice, but they did not respond and immediately charged my credit card for the amount of $132.80

  

  Business Response

  Date: 05/27/2025

  Hello ***,

  Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or inconvenience you experienced regarding your recent service and membership billing.

  Upon careful review of your case, we would like to provide clarification on the charges incurred. During your washer service call appointment, you were provided with two pricing options via a secure payment link: one at the standard service rate, and another at a discounted rate offered exclusively through enrollment in the **** Membership Plan. By choosing and paying the discounted rate, the membership was automatically activated, as noted in the payment terms.

  The **** Membership offers reduced pricing on services along with additional benefits. According to the membership agreement, you may cancel at any time; however, if the cancellation occurs before the end of the 12-month term, a chargeback is applied.
  
  The chargeback is the amount billed upon cancellation of the membership plan, calculated as the prorated difference between the payments made for the membership and the total value of discounts (member savings) applied to all appointments during the active period.
  
  We understand that the explanation of these terms may not have been communicated as clearly as intended during your interaction with our technician or support team, and we sincerely regret any misunderstanding this may have caused. We also acknowledge your concerns regarding the inconsistent invoicing and the challenges you faced while trying to resolve the matter. Your experience has been shared with our internal teams, and we are actively reviewing our processes to ensure greater clarity and consistency in the future.

  We value your feedback and appreciate the opportunity to address your concerns. If you would like to further discuss your account or if there is anything else we can do to assist you, please do not hesitate to reach out to our customer support team at **************. 

  
  Sincerely,
  Jem
  **** Refund Team

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23374343
  
  I am rejecting this response because:

  (1) ************* representative, Mr. ****** clearly stated that if I joined the **** plan I could obtain the discount and then cancel  at any time after the repair was made without any obligation and that I would still be able to have the discount. Payment was made by Mr. ***** taking my credit card number, not through a payment portal.

  (2) Rather than the document now provided by the company, I was provided a written copy of a  **** appliance plan. Paragraph XV of that written plan  says the refund I would otherwise due upon cancellation of the plan. Subparagraph  XV .2.  says  if cancelled after the first 30 days, I receive a pro rata refund less certain specified  costs less a $25 cancellation fee or 10% of the Plan Fee, whichever is less. The plain language of XV only gives **** a right to offset what I otherwise would be due as a refund. It gives no right to invoice me additional charges due to cancellation. Even if the plain language were ignored and misinterpreted as allowing affirmative invoicing, the provision uses the term "costs" not "price", and the lesser amount would be $41.99 (10% of the Plan Price) not what **** invoiced. However, ******** follows the "plain meaning" rule and the rule of interpreting contracts against the drafter, so the Plan's written language language must be interpreted as not giving any authority for its invoice.

  Thank you for your consideration.

  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 06/01/2025

  Hello, ******. We sincerely regret any misunderstanding regarding the **** Membership Plan and the associated charges. Our goal is to ensure transparency and fairness in all transactions. We appreciate the details youve provided and take your feedback seriously.
  
  After careful review with the team, we can go ahead and refund the chargeback, amounting to $132.89. You will receive an email regarding this refund shortlyplease respond to it so we can finalize the resolution.
  
  We appreciate your patience and understanding, and were here to assist you further if needed.

   

  Sincerely,
  Mariel
  **** SMM Team
  **************
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We initially called for repairs on our fridge. It was working for at most 2 weeks. Now it's broken again. We scheduled an appointment twice, they canceled twice without warning. Now our meat is spoiled, our diabetic insulin is nearly ruined and we lost around 100 dollars worth of perishable food. This was an emergency as we have a house full of diabetics and they disregarded our request for help. This company is a scam and we will not return to it ever again. It's better to find another company instead of going to this one.Issue was solved back around April 28th and happened again last week Friday, may 16th.

  

  Business Response

  Date: 05/22/2025

  Hi ******,

  Apologies for any inconvenience caused. Upon reviewing your concerns further, no payment of $168.54 was received by ****. Based on the screenshot you attached, the payment was directed to Gifted Appliance, not ****. The appointment set on the 5th of May was cancelled as Service Could Not Be Completed having Tech's reason that he could not complete the service since the refrigerator is stuck. No Service was rendered on April 18.

  As for our payment, it's through the **** Payment Link which is being sent out after the service is rendered.

  Apologies as, as much we would like to help you out on the payment you're disputing, we did not receive the payment.

   

  You can reach out to the Technician though the given information below:

  Email: *****************************************

  Phone Number: *****************

   

  You can also file a dispute through your Bank on the payment you've made.

   

  Kindly let us know though if you have any further questions for us to be able to assist you further.

   

  Thank you!

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this not satisfactory to me as the reason was not stated exactly as why they refused to come. The fridge was not stuck and was able to be pulled out with some effort. Second, a company was wearing ************ 's brand in clothing form, thus representing tue company. A payment was made on a tablet, thus the reason why it shows as gifted appliance, so I will be going through them instead. 

  However, I will accept this and move on.

  
  Signed,
  
  ******* ******/****** ****

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a washing machine issue and contacted the above mentioned company on May 08, a technician was dispatched May 09 to evaluate machine. Upon completion of evaluation the technician named ****** stated he would need to order parts and would reschedule repair for following week. ****** returned on Wednesday, May 14 to replace drum tensioners and upon completion stated the bearing was also bad requiring a clutch assembly, which would be an additional $897.00 i informed him the washing machine was 6 years old and this would not be cost effective. Waleed contacted his company (****) advising them of requested discontinuation of service and I received shortly thereafter a email link to pay the $89.00 service agreement fee discussed previous week when i set up appointment.Upon paying this I believed ****** was cleaning up his equipment when he stated "good news, I recalibrated the machine and it works fine". Hard to believe but I stated okay and what was next step since he closed repair order already; his answer was just pay me $350 cash or checked made out to cash. Feeling this to be a scam but wanting him to leave I paid via check and he left. I started washer with 1/2 drum of clothing to wash and found the original problem of severe wobble still existed, proving he never made a repair.I contacted **** ************** and explained entire situation to representative, Thursday, May 15 I received a email quote for repairs, upon recalling above number the representative I spoke with stated there were no notes made of previous complaint, only that technician had put in for the parts listed in the last quote. The company is not providing any resolution or sending another technician to evaluate/rectify original washer issue

  

  Business Response

  Date: 05/16/2025

  Hi ****,
  
  We sincerely apologize on any inconvenience caused. You mentioned that your paid the technician via check. Was the Check named to the Technician? Technician said he did not receive such payment.
  
  Do you have a copy of the Check you've given to the Technician?
  
  You can reach out to him at:
  *****************
  *************************************
  
  Payment done outside ****, we'll not be able to cater that. We would like to confirm though, aside from the check payment, you also paid the Service Call through the Payment Link?
  
  Kindly respond to the email sent to you for us to help you out in resolving this matter. Thank you!

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband contacted **** 5/6/25 through their online portal to set an appointment for a ** washer repair. I was unable to give them the model number of the washer. ************* Id *************** was assigned. He came to my resident 5/7/25 and installed a used part to get the washer working. He informed me since he now had the model number, he would be ordering the correct new drain pump and return to installed 5/10/25. When 5/10/25 arrived and I had not heard from him, my husband and myself to a closer look at the invoice and it stated paid however clicking on more details, it stated complete and stated nothing about him returning. We called **** and voiced our concern. They had no information except job had been completed and kept stating if they found out information, they would call back.

  

  Business Response

  Date: 05/11/2025

  Hello, *****. Thank you for reaching out and for your patience throughout this process. We wanted to confirm that a follow-up appointment has been scheduled to complete the repair on May 13th between 5 PM and 7 PM. We understand the concern regarding the previous appointment and appreciate your diligence in checking the details. Rest assured, we're committed to ensuring your ** washer is fully repaired with the correct new drain pump. 
  
  If you have any further questions or need any adjustments, please don't hesitate to reach out. We're here to help!
  
  
  
  Sincerely,
  Mariel
  **** SMM Team
  **************
  
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Washer Loud Noise issue -- A **** technician has been in my home a total of three times in the last two weeks. After **** canceled three appointments a technician finally showed up. The technician was on his phone for the entire 20 minutes and after told me that the parts that needed to be replaced (suspension RODs) were fifty-seven dollars on ******. That under the **** warranty would not be covered because it was not mechanical. He showed me the phone that shows what is covered. He then proceeded to tell me he could fix it if I bought the part and that he would return to do it. I would pay him directly and would not tell ****. I contacted **** to let them know what was happening and they said they would send another technician, two days later the same technician shows up asking if I had ordered the part. I told him no and then he stated that **** had told him they needed proof that the washer was broken so he needed to open it. He would not close it since he would come back when I was ready to repair it. I told him no, that if he opened the washer, he would be required to place it back the way it was. After discussing this for a few minutes, he said he would just be back another day. I contacted **** again to let them know how horrible this was, their technicians just wanted to sell the services without even properly troubleshooting the appliance. They said they would send another technician. Two days later I got another technician that was there for 3 minutes, I timed it. He said, "Ma'am, the transmission is done, you need a replacement. I will let them know so they can provide you with the money". Then he asked, "Have you had issues before? " I said no, this noise is new. The technician left and two days later I got a call stating they would not pay for the washer to get fixed or replace because it was negligence. This company is a fraud, they send individuals that have no idea how to fix the appliances and then state they cannot do it.

  

  Business Response

  Date: 05/09/2025

  Hi Fany,

  Payment received was only for $89 for the inspection in which was rendered and the Original Technician's inspection was "due to overloading". We did approved this for a different Technician no also notified us that the issue was due to "Putting too much clothes" which was based on the statement of the customer "towels was too much".
  
  Due to this, the Claim for the Washer was denied as this is considered as "Misuse/ Abuse of the Product". You can refer to the attached document under the Terms and Conditions.

  J. Damage caused by: any improper care, negligence, neglect, intentional
  acts, misuse or abuse of the Product; any repair, replacement or
  handling of the Product other than as recommended or authorized by
  the manufacturer and/or Us; or any failure to comply with the
  manufacturers warranty;

  Due to the membership cancellation, all the benefits she initially had as a member has been voided. 

  Feel free to let us know if you have any questions.

  Thank you,

  **** Customer Support

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28th we requested a repair service for our Speed Queen ****** one of your technicians, ***** Elijah ***** was sent to evaluate repairs for our dryer.He arrived & charged us $120 for the visit. Attached you will see the 2 Venmo payments we sent him.Since then we were also charged $120.16 on my ****** account which was not authorised (also attached)Therefor we are hereby requesting a refund of $120.16 back to our ****** account due to the duplicate charge.

  

  Business Response

  Date: 05/09/2025

  Hi ****,
  
  Apologies for any inconvenience caused. Attached is the Invoice of the $120.16 that was paid via ****** for the service rendered.

  As for the Venmo payment, you can file a dispute on that as it was not paid to ****.

  Feel free to respond to the email sent to you if you have any questions as well.

  
  Regards,
  ****
  **** Support Team

  
  

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26, 2025, I requested info re cancelling my membership wit ****. In order to cancel the membership I have to pay the discounts given and the service fee for each service call. This comes to $110+ for the 2 service calls. When I opted in to membership I was told that you can cancel at any time, you can. I was not told that I would be charged the disounted fee and the service fee for each service. This should be explained to potential members. My reason for cancelling is the service cost to replace an existing garage door keypad was estimated betwen $100-237. Too much for a $60 job I would like to have this charge waived or reduced.

  

  Business Response

  Date: 05/08/2025

  Hi, *****.

  We apologize for any inconvenience or negative experience you may have had. Our team always strives to provide the best service possible and we regret that we fell short in meeting your expectations. 
  

  We have canceled your Membership and we saw that the supposed charge of $110.84 was not processed as it seems that you have put a blocked on the payment. We just wanted to let you know that based on our cancelation policy which is under the contract: 

  Membership Cancellation Policy
  You may cancel your annual Membership at any time prior to your 1 year anniversary date of purchase by emailing ******************************** or by logging into your customer portal at *********************. You will retain any premium features or benefits through the end of the month in which you paid. In case of protection plan cancelation within 30 days of plan purchase, you will receive a 100% refund of the Plan Price, less the actual cost of any service, labor, payments, reimbursements, replacements, parts, coverages and/or benefits received, including but not limited to the given Protection Plan Reward and waived security & support fee. For cancellations after 30 days of plan purchase and before the full 12 month term, you will receive a pro rata refund of the Plan Price, less the actual cost of any service, labor, payments, reimbursements, replacements, parts, coverages and/or benefits received including but not limited to the given Protection Plan Reward and waived security & support fee. and less a cancellation fee of twenty-five dollars ($25.00) or ten percent (10%) of the Plan Price, whichever is less.

  However, after further review and evaluation of the team since we will not be able to stop the charge regarding the cancelation of your membership, you can just disregard the payment link that was sent to you and we will also put a note on your account regarding this that we will waived the charge. 

  Sincerely, 

  *****

  **** Support Team