Complaints

This profile includes complaints for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Puls Technologies, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Puls Technologies, Inc.

  849 E Stanley Blvd PMB 203 Livermore, CA 94550-4008

  
• 

  Puls Technologies, Inc.

  444 Spear St San Francisco, CA 94105-1684

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted PULS Technologies about a broken refrigerator ice-maker.Oct. 11 **** technician diagnoses issue as water valve problem. Says the repair will be $450 and requires a $123.94 deposit.Oct. 13 Tech returns, installs water valve. I pay the additional $326.61. No ice is ever made. I contact **** Oct. 18: Technician returns. He says it is not the ice-maker; claims plumber is needed to fix the line leading to the fridge.Nov. ********** comes. Checks line. No damage. No issue. Charges $117. Nov. 2. I contact **** about the ongoing broken ice-maker and also ask for refund from the useless plumber expense. Days later **** writes that they "won't be able to honor a refund since the technician was able to confirm that he advised you to call a plumber for you to check your water line" and adds that "The technician was also able to confirm that the parts installed are working fine thus making the charges valid." Working fine? How?We go back and forth for over a week until they finally agree to send another, different technician.Nov. 7. This new tech diagnoses the issue as a broken ice-maker, doubts valve ever was issue, and is ready to install it for me but is then told by **** I must pay an additional $575 for ice-maker repair. I refuse. Tech is sent home. I email several complaints to ****. They answer finally on Nov. 11, writing, "Upon further discussion with your recent technician, the part that we initially replaced, which was the water valve does not have any issues, and he deemed that your appliance will be needing additional repairs to fix the issue." I have paid $450 to ****, an additional $117 to plumber based on their advice = $567. Their tech inaccurately diagnosed the issue and led me to believe that my $450 would fix the issue, guaranteed.The dispute is **** has made no accommodations for the needed repair nor has admitted any fault. They have now gone silent.I desire for **** to repair the ice-maker at not additional cost, for for a full refund

  

  Business Response

  Date: 11/19/2022

  Hi ******,

   

  Were sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

   

  Thank you for giving us the chance and opportunity to rectify the situation, our team will continue in communicating with you via email to ensure that you are updated on your upcoming follow up appointment with us.

   

  Thank you so much and have a blessed day!

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks so much for your help. It's unclear that this would have been resolved without your help and support.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 23, 2022 a technician came to my home to repair my refrigerator. I paid $253. I thought the refrigerator was repaired however, it was not. I call **** explain to them that my refrigerator is still not working. They state that my service is still under their 90 day warranty and they will send ***** back out to repair my refrigerator. They schedule the appointment. ***** the technician never shows. I call him to see what happened, he states he will come the next day..This has gone on 4 times already. It is now November 16th at 8:16pm EST. My refrigerator is still broke and I'm out $253. I WANT MY MONEY BACK

  

  Business Response

  Date: 11/17/2022

  Hello Hope,
  
  
  Thank you for taking the time to share your experience and we're sorry that it was not a positive one. We understand that you value your time and we do not intend to keep you waiting in such a terrible situation. We have submitted an incident report for your technician to have a proper sanction for not showing up. 
  
  
  With that, the team has approved sending out a different technician to re-diagnose your appliance for tomorrow around 3-5 PM. Please expect for an update from the team. You may also refer to the email we sent you. If you have other concerns, feel free to let us know.
  
  
  Thank you for bringing this to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
  
  **** Support
  
  

• Initial Complaint

  Date:11/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sought to have my stovetop fixed by a technician associated with this company two weeks ago. In that time, I have had three appointments cancelled, a fourth appointment where nothing was done and the technician was three hours late and the last appointment was cancelled an hour and a half after the appointment time. I have been given zero remittance for the work and personal time wasted on this and I believe this company is engaging in fraudulent and unprofessional business practices.

  

  Business Response

  Date: 11/16/2022

  
  
  Hello *******, 
  
  We sincerely apologize for the frustrations that this has caused you. We absolutely understand that you value your time, and we never wanted to keep you waiting or put you in such a terrible situation. 
  
  I'd like to first, apologize for the inconvenience we have caused during the appointment. It is absolutely unacceptable for ************** to make you wait for more than an hour, we will have our team look into it. We take this kind of matter seriously and have forwarded the appointment details to our Head of ********************* for an internal follow-up with the technician.
  
  After carefully reviewing the details of your appointment with the Team, we can now move forward in processing a refund of $10, we'd still be happy to offer you a $20 discount that you can use for any other future service you might need with ****. 
  
  We're very grateful for your patience during this matter. Please let us know how you would like to proceed. 
  
  Sincerely,
  **** Support Team 

• Initial Complaint

  Date:11/07/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Appliance repair person came to house. Could not fix appliance. Presented bill for visit on an iPad. Paid for visit but was somehow tricked into buying an annual service agreement with them for $29.95 a month. The only authorization I gave was for a one time payment for the service visit. They will not cancel without me paying an additional fee. They have charged my credit card for 9 months without authorization.

  

  Business Response

  Date: 11/08/2022

  Hi ***,
  
  We tried reaching out to you directly but to no avail.
  
  Were sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.
  
  An email will be sent to you containing the resolution we have available; this is where a refund can be process for the monthly payment made on the appointment.
  
  Kindly respond to the email that we will be sending you if you have any questions.
  
  Thank you!

  Customer Answer

  Date: 11/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had scheduled a technician to come to my house on 10/20/2022 regarding a dryer repair. Technician was an hour late and I hounded **** to get an answer on where he was. He finally showed up, cleaned out the dryer, charged $350 to do so, took 3 hours, and left. **** has a 90 day guarantee on repairs. On 11/1/2022, the dryer had the same issue reoccur. Technician was scheduled between ***** on 11/2/2022, but did not show up, and only after several calls into the company he finally responded that he wasn't coming at all and that he needed to order a part that he failed to mention. I'm requesting a full refund of what I spent with the technician, service call and all. **** has a policy to warranty all repairs within 90 days and if the technician can't fix it, then to find another one, however **** failed to secure a new technician insisting that the previous tech had to fix the issue. I want my money back, including what I spent on the service call.

  

  Business Response

  Date: 11/03/2022

  Hi *****,
  
  
  We were sorry for the less than a negative experience and we never intend to leave you with a non working appliance. We would like to inform you that full refund for the service cost collected has been endorsed to **************** to be processed at least 3-5 business days or depending on your bank's policy.
  
  We appreciate you for giving us a chance to rectify the situation. Thanks again for bringing this to our attention.
  
  
  **** Support
  
  

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  :ref ]Ok I contact you all on the **************************************************************************************************************** to verify that I had several items to install your company proceed to send two technicians ****** and **** .**** install the gas stove while ****** install the dishwasher ****** let us know we should install the sink and reschedule for plumbing I paid Fuad through the company app I got the membership when I went to it said dishwasher Fuad through phone conversation and text messages said he would have the company to correct it a couple hours after he left we smelled gas I contacted the technician Fuad via text message he ask if he could come the next morning so we turned the gas off and waited for him to come the next morning he didnt nor would he answer any of my text I then contacted the company it is then that I realized I made a mistake paying ****** for dishwasher/sink through cash app because he said thats how he gets paid fast forward I have paid him *********************************************************** now yall schedule The same ****** to come check my gas he still doesnt show up.either this is a scam or yall not hiring liscense professional Fast forward they send a technician not to fix it but evaluate it yet they have no evaluation finally I contact SDGE according to report the wrong connector to the main line was used and lose wiring in back of stove notified company with pictures Nothing not one action taken to fix it

  

  Business Response

  Date: 10/29/2022

  Hello **********,
  
  
  We sincerely apologize for the less than a negative experience.
  
  Thank you for speaking with me over the phone. As we have discussed, we have endorsed a refund for the cooktop installation. We had your Membership canceled and had endorsed a refund for the chargeback as well. All this has been escalated to **************** for processing so please wait for at least 3-5 business days for it to be processed. You can also refer to the email we sent you and let us know if you need further assistance.
  
  We appreciate you giving us a chance to rectify the situation. Thank you for bringing this to our attention.
  
  **** Support 
  
  

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September the 15th 2022 I called **** appliance repair because my Frigidaire stopped cooling. They sent out a technician named **. I'll look at my refrigerator and say that the brain needed to be replaced, there was one in stock and I would have to pay $700 for him to go and get the part. I paid the man he replaced the brain. 1 month to the day the brain stopped working again I called Al who came out and evaluated and said the brain needed to be replaced again. I asked him what I have to pay $700 again he said nope should be under warranty. He ordered it and said it would be 3 to 5 business days . It has been over a week and I have not heard from ** I have tried numerous times to contact him. Ultimately, I called **** which is who I made my original appointment with and they said there's nothing they can do because there's no record of the $700 I paid the technician. I was told I would have to work directly with him. I explained hes not calling me back I can't reach him they said they were so sorry they could no longer help me

  

  Business Response

  Date: 10/26/2022

  Hi *******,
  
  We examine the records we have associated with your information and treat every complaint carefully.
  
  Our records do not indicate any appointment scheduled under a technician named AL or ***************************** as you provided to our dispatch team, the technician applied way back January and ended was removed around February with no access to view service request.
  
  Our records also indicate that we received a call on September 15 requesting an update on a technician and a cancelation made towards the end of the call.
  
  Additionally, we send out numerous emails and SMS to confirm technician assignments for each appointment booked through ****.

  Thank you!

• Initial Complaint

  Date:10/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/4 A Tech came out to diagnose the problem with my refrigerator. He informed me that I needed a new compressor. He didn't have one and had to order it. He would come back as soon as he recieves it. He gave me a place holder date to return on 10/20. He assured me it was only a placeholder. On 10/6 the tech texted me that the compressor came in and he would install it on 10/13. I was unavailable that day so my husband took off work. The tech pulled a no call, no show. I reached out to the company who said they will reach out to the tech The tech texted me he was sick and he would install it the following Monday. That Monday, he pulled a no call no show. He finally reached out again via text and gave me his word that he will be here today and again no call no show. I reached out to **** for a full refund. Who is now sating they will only give me a partial refund. Why would I pay any fees to this HORRIBLE company. I'm out of so much time and money. The diagnosis fee was to be applied towards the work their tech was supposed to do. I wanted the tech to complete the work. He didn't show. That's there fault. They have the gall to charge me. I never received a full diagnosis and I have lost alot of time and money dealing with this situation. I demand a full refund.

  

  Business Response

  Date: 10/24/2022

  Hi ********,
  
  We tried reaching out to you bt to no avail to discuss your concern and complaint.
  
  The full refund discussed to you yesterday when your reached out to our Team via ******** messenger has been processed as soon as we let you know and we advised you that the funds will be available depending on your bank's policy.
  
  The refund that was processed is up until the tip you gave the technician.
  
  Thank you!

  Customer Answer

  Date: 10/27/2022

   
  Complaint: 18302351
  
  I am rejecting this response because: I just want to go on record saying that the conpany agreed to a refund after I filed this complaint not before. And that another company came to service our refrigerator and it was not the compressor as stated by their tech it was a frozen fan. I want other consumers to know what type of company they are dealing with. The fact that their tech didn't show and we had to fight for a refund is beyond me. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/27/2022

  
  Hi Lamonika,
  
  
  Thank you for the honest feedback. We were sorry if this was not handled promplty. This is an isolated case and has been forwarded to the Head of Technicians to have the technician followed up internally.
  
  Please accept our sincerest apologies for the inconveniences we have caused, we would never intend to mislead our customers and leave them with a non-working appliance. Our team would still be happy to assist you on future appointments with $30 discount. Hoping you will give us a chance to improve your experience.
  
  
  **** Support
  
  

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -90-day **** Guarantee parts & labor -No payments until job done correctly -Pay later online -Workers licensed -Bring all tools -Satisfaction guaranteed Not single one is true.Quote $149 remove old, install new gas line.Tech on way. Didn't show up for 3 hours. Brought friend, who admitted being HIGH.Tools, had nothing but a wrench.Had to BORROW my tools.I supplied new gas line, new cooktop, flashlights.2 men struggled with old line over an hour. Said it wasn't meant to come apart, "too difficult", carrying on, swearing, I said, "This is what you were hired for, explained in ************ description."Went outside with dog, back in, "Oh yay! We got old line off."Couldn't get single burner of 5 lit. "I don't know what's wrong with it."Had small metal pieces, I said, "Maybe these go on the burners?"Friend picked up MY phone, trying turn on, unlock. I took phone back, he said, "Sorry, thought that was his phone. They're both black."Asked main guy if worked on gas much, "No never, I don't usually do gas, just learn as I go.""So, you're NOT LICENSED?""No, I move furniture."Said all 5 burners worked.Used debit pay $149. I had pay them, right then, not online vs. ads.Card slider on phone, asked for receipt, **** would email.Didn't charge $149 I agreed to.Friend took PHOTO of my debit! Said need pic of card. "No, you don't" I was Fraud Analyst for ***** MC, Discover.Asked use br.Later, would not flush, inside broken.Charged $289 & $49."Did your guy think he did such great job that I felt need to tip him?"Pulse, "We called tech, you told him he did such great job, you felt need to tip him."Only 2/5 lit.FOUND-HIDDEN-UNDER CABINET & BEHIND COFFEE MAKER-THE *** LINE!Guy cut it off.Consumers Energy came out, must be licensed work gas in MI.Told ****, supposedly insured $5m.Overcharged, but called me a liar.2 months later, NONE 5 BURNERS WORK, MY TOILET IS BROKEN, **** STOLE OVER $300 FROM A DISABLED WOMAN, CUT MY *** SAFETY LINE, EXPLOSION POSSIBLE

  

  Business Response

  Date: 10/20/2022

  Hi ********,
  
  
  Thank you for reaching out to us. Were sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies. We have submitted an incident report to the Head of the Technicians for him to be followed up internally.
  
  
  After revving the details of your appointment, you are the one who processed the payment using your MasterCard and as responded in your email way back on August 21, the tipping is optional, just like with any gratuity, and can only be processed by the owner.
  
  Since you mentioned that there is no single burner that is working, and the service rendered was merely installation. We can send out a technician to diagnose your cooktop under appliance repair with a diagnostic fee and with a $25 discount. Please let us know if you want to proceed so we can endorse this to the team.
  
  **** offers a 90 Day Guarantee on the part and or installation that was completed on the initial repair. Any other adjustments or failure to the same appliance that is not part and/or have no correlation to the original repair completed and if an additional part needs to be replaced is subject to an additional service fee and will be charged accordingly.
  
  We are looking forward to your response.
  
  
  **** Support
  
  

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have what is called a home "Standard **** Plus Protection" since January 2022 with this company. It is supposed to cover as stated on the contract "Free repair or replacement on home appliances such as : Fridge, dishwasher, Oven/cooktop, microwave, washer, and dryer with a $79 dollar service call fee."Back on April 9th, 2022 I contact this company to notify them my fridge was no longer working and needed someone to come look at it and resolve the issue. On April 18th a technician came and looked a the refrigerator and stated the motor would have to be changed. He then sent me a quote and I contact **** to inquire why this was not covered under my "warranty" services. They stated the appointment had been schedule wrong and fixed charging me the correct amount and refunding me what had already been charged on my credit card.At this point the issues started. First the technician stated he contacted **** for a leak test to ensure nothing else needed to be changed otherwise he could not guarantee the services. after months they finally approved it. The technician came back and did the leak test and detected a leak on a different part that needed to be replaced as well. After that it took a few more weeks for **** to approve the service. Once all of this was approved the technician supposedly ordered the item and when the day came to fix the fridge he notified me the item was damaged. Now we are over a month later from when the item was reordered and they are stating the new item has not yet arrived. All together it has been over 6 months from the start of this process and I was told by **** that if I cancel my contract with them the fridge would no longer be covered even though the issue was presented to them 6 months ago when the contract would still be in effect.They stated I have had several appointments during that period and I tried to explain they were all for the same issue and nothing has been fixed.I would like the fridge to get fixed ASAP

  

  Business Response

  Date: 10/25/2022

  Hi ******,
  
  Thank you for allowing us to rectify the situation. Our team will proceed with the buyout process and reimbursement as discussed.
  
  You've confirmed and provided the necessary information to proceed and chose check as an option. We will continue communicating with you via email if you have any other question.
  
  Thank you!