Business Profile

Electronics and Technology

Puls Technologies, Inc.

BBB Accredited Business A-Rated by BBB

Important information

Customer Complaint:
BBB’s file for Puls Technologies, Inc. was created in
October 2017. A review of complaints was completed in December 2024. BBB
encourages consumers to review the company’s links below that details the
company’s 90-day warranty and membership plans coverage.

https://puls.com/guarantee
https://puls.com/membership-terms-and-conditions

Complaints

This profile includes complaints for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

308 total complaints in the last 3 years.
104 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've attempted to contact Puls and they refuse to grant a refund. They did not fix my dishwasher and their technicians are clearly not licensed plumbers or electricians. They committed to repair my appliance and did not do that, instead they "fixed" some made-up issue and classified the work as done. The service was started on June 8, 2024. We paid $200 and nothing was fixed. Eventually, we called our local ***** technician and they were able to fix the dishwasher. Puls refuses to resolve the issue nor provide a refund.
Business Response
Date: 07/18/2024

Hello, ******.

We are truly sorry for not meeting your expectations and we appreciate you sharing your experience.

As advised and discussed with you by one of the supervisors you spoke with, sadly, we are unable to honor a refund as the issue after the original repair was unrelated to the original problem that the appliance had. We understand you had ***** fix the problem, however, based on Sears' repair report, the problem was a different one.

It is our regret for not meeting your expectations as we strive to provide our customers with satisfactory assistance. Nonetheless, we still hope to be able to provide you with a better service in the future.

Sincerely,
PULS
Customer Answer
Date: 07/18/2024

Complaint: ********

I am rejecting this response because my husband and I notified Puls of the original problem with our dishwasher; the appliance was not operating due to an "FtD" error. Researching the error code in the GE washer's manual states "The FtD error code on a GE dishwasher indicates that the dishwasher has failed to drain. While the issue may seem to be with the drain pump or pressure sensor, it could be caused by something else, such as a clogged sump filter or a kinked drain hose, or a scensor issue" None of the technicians Puls sent fixed the FtD error.

Sincerely,

******* ********
Business Response
Date: 07/19/2024
Hi ******,

We apologize once again for any inconvenience or negative experience you may have had. Our team always strives to provide the best service possible and we regret that we fell short in meeting your expectations.

As we have stated previously, the issue that you reported to us when you booked the appointment is that the unit is "Central dish spraying unit became detached." none of this mentioned on regarding the error code.

The technician went back and re-inspect the unit in which he confirmed that it is a different issue which confirmed by Sears. Sadly, we do regret to inform you however, we won't be able to honor a refund since the technician was able to provide a service and the charges were valid.
Sincerely,
Puls Support Team
Customer Answer
Date: 07/22/2024

Complaint: ********

I am rejecting this response because I never made the statement that the "Central dish spraying unit became detached." The uneducated and unlicensed technician inferred that based on their lack of knowledge. I provided video of the FtD error code as proof. Can Puls provide proof that I made an original claim or statement mentioning a spray unit? The money we were charged is invalid.

Sincerely,

******* ********
Business Response
Date: 07/25/2024
Hi *******,
Unfortunately, as initially explained, your initial request was to reattach the spray arm, which our technician completed. No additional charges were applied when the technician reinspected the unit.
Despite the difference in diagnostics, the leaking issue resolved by the other service provider is unrelated to the initial repair. Additionally, our technician's report did not indicate that any previous repairs caused damage to the unit.
We understand your request, however as what we've been trying to explain via email as well, given the report coming from ***** and the Technician's inspection, we'll not be able to honor your request for refund.
Thank you for your patience and understanding!
Customer Answer
Date: 07/25/2024

Complaint: ********

I am rejecting this response because my initial request was never to reattach the spray arm. My initial request was to fix the FtD error, which the technician did not do.

Sincerely,

******* ********
Business Response
Date: 07/28/2024
Hi *******,

We apologize for any inconvenience this had caused. We'd like to clarify that when you booked your appointment on June 8, 2024, we didn’t have any information regarding an FtD error. The only issue noted at that time was that the "Central dish spraying unit became detached." The Central dish spraying unit you’re referring to is different from the issue ***** resolved, which was related to the dishwasher drain and pressure.

Here’s a brief overview of the two issues:

FTD Error Code: This code might appear if the drain pump is faulty, the drain hose is kinked or clogged, or the sump filter is blocked.

The Central dish spraying unit distributes water throughout the appliance to clean the dishes and other items being washed. This issue has been addressed and resolved by our technician.

According to the documents provided, ***** has not indicated that the adjustment of the Rack Spray arm by our technician caused any additional damage to the unit.
Should you require any additional information or assistance, please don't hesitate to reach out to us. We value your business and are committed to ensuring your satisfaction.

Regards,
Puls Team
Customer Answer
Date: 07/29/2024

Complaint: ********

I am rejecting this response because when I booked my appointment on June 8, 2024, I clearly stated the FtD error and provided a video clip.

Sincerely,

******* ********
Business Response
Date: 07/29/2024
Hi *******,

After careful review and team discussion, we regret to inform you that we are unable to process a refund. As previously communicated by one of our supervisors, the issue reported after the original repair was unrelated to the initial problem with the appliance. Although we understand that ***** addressed the issue, their repair report indicates that the problem was different from what was originally reported.
We sincerely apologize for any inconvenience this may have caused.

Best regards,
Puls
Customer Answer
Date: 07/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is still unsatisfactory. But to maintain my sanity and peace of mind, I no longer wish to pursue the matter further. I'm so dissatisfied, I will recommend to all of my family, colleagues, and anyone willing to listen to never use you for any services. I'm certain, with your terrible business practices, that your business won't be around for very long.

Sincerely,

******* ********
Initial Complaint
Date:07/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They came to repair my dishwasher. I paid the bill immediately. A few weeks later my bank account is debited for $49.00 for some membership fee, which I think was going to be a monthly charge.??I emailed and told them to take me out of their system, that I never signed up for any membership and I wanted my money back. They responded by saying they would cancel whatever it is. I have NOT received a credit back to my account for the money!This is a huge scam. All I want is my money back, and I will never use them again, and I will tell other people to never use them.
Business Response
Date: 07/14/2024
Hi *****,

After reviewing the appointment details, you were sent a secure Payment link which gives you the option to choose the discounted price with the membership & a Price without. Upon payment, you chose the discounted option with the Membership.

Upon cancellation, it provided you with a full refund of the plan payment minus the member saving received on your service. Since your member savings exceeded your plan payment, the difference which is estimated to be $49.74 was collected upon.

For further information, please review our membership policy on the link sent to you via email.

Thank you!
Initial Complaint
Date:07/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*************************. ****************************************************. April 5, 2024 charge $154.43 My dishwasher was making strange grinding noises + not draining properly Against my better judgment, I chose **** from an online search because it was able to respond immediately to my need. A technician (not a plumber I later learned, not a specialist) came to my home and, without looking under the sink but only at the videos I had made of the sound, immediately diagnosed the problem as a motor that needed to be replaced. THAT WAS FALSE AND FRAUDULENT.He claimed my dishwasher was old (5 years) and that it would take a while to get the part.April 16, 2024 charge $360.19 + $33 for a subscription Technician installed a part, convincing me to sign up for a monthly subscription that would discount the purchase and allow me to get discounts for future repairs on other appliances. He returned several times when I said the problem was not solved, that the grinding noises continued and the dishwasher was not unusable because it not only did not drain but kept pulling in water from the main sink. His recommendation was for me to get a new garbage disposal (!) AT NO TIME WAS I TOLD THAT **** NEVER REFUNDS MONEY FOR PURCHASES OR THAT I WOULD BE PENALIZED FOR ENDING THIS SUBSCRIPTION.May 5, 2024 $34.99 for subscription Jun 5, 2024 $34.99 for subscription Jul 5, 2024 $34.99 for subscription Jul 11, 2024 $100.96 penalty for canceling subscription, including reimposition of "discounted" amount for unnecessary new dishwasher motor.I later paid a plumber $300 to fix the hose that was the actual problem with the grinding and the drainage.I request payment of $753.55 for a fraudulently sold dishwasher motor + unnecessary subscription + $300 for the plumber I had to pay to fix the actual problem.
Business Response
Date: 07/12/2024
Hi *****,

We sincerely apologize for the inconvenience you've experienced with our service. It's regrettable that we did not meet your expectations, and we want to assure you that we take your concerns seriously.

According to our technician's assessment, the motor pump previously had noises, but after replacing it, the new one operated normally. Regarding your drain, everything was functioning correctly, but the issue lies with the garbage disposal unit. The technician explained that when the dishwasher drains, water flows into the disposal. If the disposal is not functioning properly, water can return to the dishwasher, triggering sensor issues and error codes. The noises you previously heard were indeed from the motor, which has since been replaced.

To address the situation, we have decided to issue a refund for the installed part totaling $330.00, as well as the chargeback amount of $100.96.

Once again, we apologize for the inconvenience caused. Please let us know if there's anything else we can do to assist you further.

Best regards,
**** Team

Customer Answer
Date: 07/30/2024
Over two weeks have passed and I have received no refund, not even the partial one you describe below.

As a reminder:

$154.43 4/5/24
$360,43 4/16/24
$ 33.00. 4/16/24
$ 34.99. 5/5/24
$. 34.99. 6/5/24
$. 34.99. 7/5/24
$100.96. 7/11/24

$735.55. Total

Please tell your technician that the new motor has made no difference and my garbage disposal works just fine. Neither needed replacement. And the sound continues.

Please refund the total amount immediately.
Business Response
Date: 07/30/2024
Hi *****,

We apologize for the delay.

For us to process the refund communicated with you on our previous correspondence which is $330.00 for the installed part and the chargeback amount of $100.96. May we please confirm if the last four digits of the **************** Credit card ending in 2004 that was used in settling the payment are correct for us to process it right away?

We have relayed your message to the technician and waiting for his response.

Thank you for your time and understanding.

**** Refund Team
**************

Customer Answer
Date: 08/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I scheduled an appointment to have my washer repaired after an error code came up. Technician came, put the washer in drain/spin mode ran for 10 minutes told me the machine was in great condition. That the drum and shocks were in great condition. I did a load of laundry and found upon opening the door that there was a bunch of broken plastic. I was able to get them to send a technician out for another inspection. However, they canceled the appointment and gave me the option of choosing something over a week out. The technician damaged my machine and they should be responsible for all reapirs
Business Response
Date: 07/08/2024
Hi *****,

Thank you for reaching out to us. We regret any inconvenience caused by the recent appointment.

Upon further review and discussion, we have opted to dispatch another technician to your location for a re-diagnosis of your device at no charge.

Our technician, Mr. ******** will be there today between 6 pm and 8 pm. Please confirm if this timeframe is suitable for you.

We will assess the diagnosis and determine the next steps accordingly. We will keep you informed of any decisions we make.

Please note, any additional adjustments or issues unrelated to the original repair may incur an additional service fee and will be billed accordingly.

We appreciate your patience and understanding throughout this process.

**** Team
Initial Complaint
Date:07/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The guy came in May to fix my washing machine. The complaint was wouldnt fill. The second guy came in June and charged me 662 for the same complaint. As I understand the warranty, the second complaint should have been covered under the warranty. I can get no satisfaction from the company, they just ignored me or transferred me to a different department, tech support, that never answers the phone
Business Response
Date: 07/03/2024
Hi *******,

We were notified bout your BBB complaint on the appointment for your washer. We have traced your account using your phone number, **************, and saw that the first appointment for your washer was on April 22, 2024, where the unit was serviced with a control board replacement amounting to $546.01 with tax included. The next appointment was on June 19, 2024, where the unit was diagnosed with a water valve malfunction. Understanding that the unit was serviced by one of the company's technician in less than 90 days ago, the re-inspection of the unit was done at no cost. However, as it was confirmed that the issue with the unit is not correlated to the initial repair and is of a completely different nature, the repair needed by the unit is declared to be an additional repair. For this reason additional charges applies, to which you made a partial advance payment of $43.79. However, understanding that the initial technician who serviced your unit ca no longer go back and provide you with the appropriate resolution to fix your unit, the team will be sending out a different technician to have your unit be re-inspected at no cost and re-verify if the repairs needed can be covered by the service guarantee policy. Know that the $43.79 will be credited if additional repairs are needed. We will be reaching out to you through your ****-registered email address for this process to be done.

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Best,
****
Initial Complaint
Date:07/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
they came on jun4 because my oven was heating slow. came and changed heating element came back june 14 because it did not solve the problem changed the wire harness. two days later my electric stove caught on fire and it wasnt even turned on. they said they would send someone june 28 to see what happened. cancelled that appt till sat june 30 cancelled that appt till mon july 1 cancelled that apt till july 3. told them to refund my money because after the fire im not sure it can even be fixed.
Business Response
Date: 07/02/2024
Dear ******,

We sincerely apologize for any inconvenience caused.

Thank you for your patience as we make one final attempt to find an available technician. We will provide you with an update by the end of today regarding their availability.

In the event that we are unable to secure a technician within the requested timeframe, we will escalate this matter to our higher management for review. Rest assured, we will keep you informed of any developments.

We appreciate your understanding and patience in this matter.

Best regards,

**** Team
Initial Complaint
Date:07/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I truly must tell you that I feel that I have been robbed of my hard worked money and I will be very honest with you and your company. I will make my feelings well known as I contact the better business bureau and the reviews on your website. I had purchased a brand new front loader washer at ******* Directly and did not request the installation package as my Husband thought he could install them himself. Upon using the machine for the first time we go some terrible vibrations and thought there was something wrong with the machine. So we googled a company to come evaluate it. Come to find out that we had never removed four large screws attached to the back of the machine for transportation. Your technician came removed the four screws and we were charge $266 dollars we found it to be an exaggerated rate but ended up accepting and requested him to help us rearrange the washer and dryer in the space. He agreed to help us out for a charge of 50 dollars cash sent to his personal Zelle. By this point we had spent over 300. Dollars very disappointed ?? but we told him more than once that we did not want the membership as this was just a one time service. Last evening I noticed that my CC was charged another *****. When I called your company today they told me that in order to cancel the membership fee we would get charged another 73. Dollars we feel robbed. The charges immediately when through our CC.
Business Response
Date: 07/02/2024
Dear *****,

Thank you for bringing this matter to our attention.

We have reviewed your concerns regarding your appointment on 05/27/2024.
Please note that our service pricing is determined not only by the technician's time spent on completing the service, but also by local rates, the type of repair performed, and the technician's expertise required for the repair. The payment for this appointment also covers the 90-day guarantee included with every repair service we provide.

Regarding your membership, we have previously communicated that you have utilized savings exceeding your monthly payment and have completed a two-month period of your Plan. Should you decide to cancel your membership within the first 30 days, you may be eligible for a full refund. If cancellation occurs after this period, a cancellation fee may apply. Additionally, if the discounts received through membership exceed the total monthly payments made, **** will reconcile the difference and process the cancellation accordingly.

For a comprehensive understanding of our membership policy, please visit: ************************************************

Thank you for your understanding.

Best regards,
**** Team
Initial Complaint
Date:06/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company boasted an $89 fee. Sent an unskilled unknowledgeable technician out who then claimed we owed $244 after having done nothing to our washing machine nor fixed the problem. When we followed up with a complained they sent the same technician who pretended to know what he was doing but made up ridiculous claims that were obvious and in contrast to the manual. I requested a refund but was only offered a partial refund after complaining to PayPal. This company seems to be scamming customers. When the tech came the second time he also detached a hose and didnt replace it with its hose clamp causing a flood to occur. Furthermore I found an unauthorized recurring charge on my PayPal account from them! The costumer service is barely comprehensible with their basic English. Very frustrating and a waste of four months and lots of hours and money.
Business Response
Date: 06/28/2024

Hello Geneva,

Thank you for sharing your feedback with the BBB community.

We are truly sorry for the negative experience, the team would definitely love to rectify this matter and provide you with a resolution. However, our system shows that there's an ongoing dispute with your payment which does not allow us to proceed with any further steps at the moment and we may need to request you drop the said dispute for us to proceed.

Regarding the aforementioned charge, our records do not show any recurring/ongoing charge to your PayPal account. If you could send us a screenshot of it for us to check on review, that'd be great.

Please call us at ************** or you may respond to our email for immediate assistance.

Kind regards,
****
Customer Answer
Date: 06/29/2024

Complaint: 21913822

I am rejecting this response because:

Sincerely,

*************************
Customer Answer
Date: 07/01/2024
This company refuses to use the formal PayPal complaint platform to communicate. I have not escalated it for a PayPal review it simply allows our conversation to be documented. They continue to only communicate via personal email stating they will offer me partial refund only after I close the PayPal complaint platform. I do not accept partial reimbursement when they have not provided a service but rather causes more problems to our washer. We request the full refund of $294.50
Business Response
Date: 07/02/2024
Hi Geneva,

After careful review of your case, we are pleased to inform you that a refund of $155.90 plus $50.00 tip has been approved, following the deduction of a service fee amounting to $89.00, as discussed previously.

Regarding the service call fee, the technician provided detailed diagnosis information for your unit. This fee was communicated by the technician before the diagnosis was conducted.

Please be aware that our system requires the dispute to be dropped before we can proceed with the refund.

If you have any questions or would like to discuss further steps, please feel free to reach out. We are here to assist you.

Best regards,

**** Refund Team
Customer Answer
Date: 07/02/2024

Complaint: 21913822

I am rejecting this response because this company continues to ignore the formal process of communicating via PayPal and has yet to reimburse us. Once they reimburse us the full amount via PayPal we will close the case.

Sincerely,

*************************
Business Response
Date: 07/03/2024
Hi Geneva,

We received your rejection to our last response indicating the refund approval of $116.9. Although we understand your sentiment in this regard, we regret to inform you that the system is preventing us from processing the refund to your PayPal account with a dispute open. We can only wait for this dispute to either be dropped or finalized sooner before we can proceed with processing your refund.

Hoping for your understanding in this matter,
**** Support
Initial Complaint
Date:06/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I contacted **** for as my refrigerator was making a churning noise and I wanted to see what the issue was. The refrigerator was working fine, both the freezer and the refrigerator were cooling but I wanted to make sure the compressor wasn't going out. I contacted **** and they sent over a technician, ********. ******** advised that the issue was due to freon leaking through the evaporator. He advised it would cost around $600 dollars to repair. I advised I did not want to spend this and since it was operating fine to just keep until it no longer works. After ******** left the refrigerator was in worse shape than before he came. The refrigerator and freezer were both no longer cooling at all, the freezer was not making ice, and there was no water coming out. I requested that someone come out to return my appliance to how it was working before he arrived and the only response that I received was that they can send someone to repair the appliance, but I needed to approve the $600. I also provided a one-star rating and was advised someone would contact me but no one did. In the end the appliance was in worse shape than when the technician arrived, and I ended up having to throw out $100 worth of food due to this as well.
Business Response
Date: 06/21/2024

Hello *******,

We appreciate you sharing your feedback with us. We sincerely apologize for the negative experience.

We understand that the only issue on the appliance that you reported when you booked with us is the noise issue - "churning noises". We then sent our technician to fully diagnose the problem and he reported that the noise is actually the freon running through the lines of the evaporator, which is bad and needs to be replaced as it causes the entire unit to not cool properly as it is supposed to.

We previously sent you a breakdown of the estimate/quote for the repair awaiting for your confirmation for us to give the technician a go signal to order the needed parts for the repair.

With that being said, regrettably, we are unable to honor a refund as the $89 service call fee was the fee used to connect you with the technician who traveled to your location and fully diagnosed the appliance.

Sincerely,
****
Customer Answer
Date: 06/22/2024

Complaint: 21871002

I am rejecting this response because:
This response only provides the diagnosis for the refrigerator and the cost to repair. They are not taking responsibility for the technician leaving the refrigerator in worse condition than when he arrived. After the technician left it no longer cooled, made ice, or was able to get water. I have explained this and **** is having a difficult time taking responsibility for this and acting with any type of integrity.
Sincerely,

*************************
Business Response
Date: 06/25/2024
Hi *******,

We are really sorry for the dissatisfaction you have with the last response on your complaint. Know that we understand your sentiment in this case. We have your case re-escalated to the management team and after further deliberation, we can now proceed with refunding you the service call appointment last June 13, 2024, amounting to $89.

For us to proceed with this refund, please see your email, as the team will be reaching out to you for its processing.

Best,
**** Support Team
Customer Answer
Date: 06/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A techician name VU came out on 6-16-24 to fix my dryer. He assured me that the issue was with the lock switch and that they store was close for him to get the piece to fix my dryer and he left without connecting my dryer door back together because he said it would be better to leave the door off until i get it fix because it would be easier to put back on. So i was able to get the lock switch repair which wasnt the issue with my dryer because im still having the same problem. I call the office to speak with someone about the issue and asked them if they can send someone else out to fix my dryer and the lady told me that its nothing they can do. I feel so disguisted that i paid them $95.00 to give me false information and then for them not to try to fix the mistake that they made. They is a rip off and i wouldnt recommand nobody do business with them.
Business Response
Date: 06/17/2024
Hi ******,

Apologies, as initially explained and reiterated, due to the repair attempt on you end after the inspection, we are unable to send the technician back at no cost as apart from the appointment requests are service calls, based on the coverage of our ****************** DIY repairs are not covered. Please check and refer to our General Rules of our ***************** as the 6th section states that:
* Appliances that are serviced by the customer or another technician or service company after service has been performed by **** will void **** guarantee on the service provided. This includes:
1. Any Do It Yourself (DIY) repair or repair attempts made by the customer after the initial service performed by **** will void the **** Service Guarantee
2. Any repair attempts or work performed by another service company after **** service has been completed will void the Service Guarantee on the service provided by ****
We understand your frustration as we also want every customer's issue to be resolved; however, please do note that freezer or refrigerator units have complex systems and mechanisms. Repairs made by individuals who are not legitimate and skilled technicians can pose further risks to one's appliance. In this regard, there *** be a possibility that the technician recommended the wrong part but there is also a possibility that he made the right recommendation; however, the attempted repair *** have caused further problems to the unit.

Nonetheless, the team has reconsidered a $20 discount if you want to book another inspection request.

Kindly let us know how you would like to proceed.

Thank you!

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Puls Technologies, Inc. is BBB Accredited.