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Business Profile

Vitamins and Supplements

iHerb LLC

Reviews

Customer Review Ratings

4.45/5 stars

Average of 907 Customer Reviews

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Review Details

  • Review fromVinod G

    Date: 10/10/2024

    5 stars
    On time delivery of right merchandise, correctly priced. Will 100% recommend iHerb.

    iHerb LLC

    Date: 10/15/2024

    Dear Valued Customer,

    Our teams ship most orders within an hour of being placed to ensure they are delivered as quickly as possible, regardless of their final destination.

    Thank you for taking the time to leave a review and we wish you the best of health.
  • Review fromSheryl B

    Date: 10/10/2024

    5 stars
    Excellent products at a fair price delivered with quick, accurate shipment. What's not to like?

    iHerb LLC

    Date: 10/15/2024

    Dear Valued Customer,

    Our teams work tirelessly to provide a 5-star shopping experience and we are glad that our efforts are paying off!

    We look forward to your next visit and wish you the finest of health.
  • Review fromShawnna H

    Date: 10/09/2024

    5 stars
    WOW. All I can say. We have very weak gums in our family, dentures were a given in your mid 40's. My son who was required to have a "deep cleaning" every 6 months, was told at his last dental visit, he barely needed a cleaning. and to F/U in a year!!!

    iHerb LLC

    Date: 10/15/2024

    Dear Valued Customer,

    We are glad to hear this! Our goal is to provide the best healthy lifestyle products to everyone around the world.

    Thank you for taking the time to leave a review and we wish you the best of health.
  • Review fromShanna K

    Date: 10/09/2024

    5 stars
    Ive ordered twice from iherb and have been thrilled with my purchase both times. I get the product I want for less than I can find it locally, and shipping is fast.

    iHerb LLC

    Date: 10/15/2024

    Dear Valued Customer,

    We are glad to hear that you had a 5-star shopping experience with us! Our teams work around the clock to provide the best experience possible.

    Thank you for taking the time to leave a review and we look forward to you next visit!
  • Review fromNancy L

    Date: 09/30/2024

    5 stars
    Easiest purchase ever . Amazing products. This will be my :one stop shop from now on

    iHerb LLC

    Date: 10/01/2024

    Dear Valued Customer,We are glad to hear that you had a 5-star shopping experience with us and we look forward to your next visit!
  • Review fromAMANDA D

    Date: 09/27/2024

    1 star
    NO CUSTOMER SERVICE. I ORDERED ABOUT $180 AND THEY CHARGED ME $8 FOR SHIPPING BECAUSE, THEY SAY, AN ITEM I ORDERED REQUIRES SIGNATURE OF SOMEONE 21 YO OR OLDER. WHICH ITEM? NO ONE CAN REPLY AND THEIR AI IS STUPID AND CANNOT DO ANYTHING I WILL NOT DO BUSINESS WITH A COMPANY THAT DOESN'T HAVE A HUMAN REP!!!STAY AWAY!!!!

    iHerb LLC

    Date: 09/30/2024

    Dear Valued Customer,We are sorry to hear of any issues and want to help. May you please provide the order number in an updated version of this review? You may also contact our Customer Support team by going to our **************** page and selecting 'Write a message'. After doing so, please allow a few hours for a trained agent to respond and assist you further.We are standing by to help and hope to hear from you soon.
  • Review fromLori D

    Date: 09/25/2024

    5 stars
    I recommend iHerb all the time to friends. Their selection is extensive, prices are very competitive, shipping is quick, and they are very responsive when ever theres a problem with a product or website.

    iHerb LLC

    Date: 09/26/2024

    Dear Valued Customer,Thank you for always recommending us to your friends! Your decision to shop with us is not taken lightly and we will remain focused on providing the best shopping experience possible.We look forward to your next visit and wish you the best of health!
  • Review fromDiane S

    Date: 09/24/2024

    1 star
    Unfortunately, like many on this forum, I have also had an unpleasant experience with iHerb. I was a loyal customer but will purchase my items elsewhere from now on. Their customer service is the worst. I returned items and received confirmation they were delivered back to their warehouse. It has been over a month, and I have yet to receive a refund. They have no agents you can speak with over the phone, and I keep getting the same standardized messages they can't locate my package. They are the worst.

    iHerb LLC

    Date: 09/25/2024

    Dear Valued Customer,We are sorry to hear of any experience such as this and want to help. However, we need the order number in order for us to assist you further. May you please provide that in an updated version of this review? Once received, we should be able to expedite this matter.Your most recent order is marked as delivered and no tracking information indicates it is being returned to us. For this reason, we want to make sure we locate the correct order of concern.We are standing by to help and hope to hear from you soon.
  • Review fromAngialenia H

    Date: 09/23/2024

    5 stars
    iHerb is the best! I always have a good experience when I shop with them. They have great customer service, great products, great packaging, reasonable prices, and fast shipping! who could ask for more? Give them a try, they will not disappoint!

    iHerb LLC

    Date: 09/24/2024

    Dear Valued Customer,We couldn't imagine reading a better review and thank you for taking the time to leave it! We look forward to your next visit and wish you the best of health.
  • Review fromLM Dale C

    Date: 09/21/2024

    5 stars
    Don't remember how I first heard of I HERB, but glad I did!Their products are exactly as stated, am never disappointed, and think prices are less than competitors, as I'm always checking where best deal is.I plan to be long-time customer **** *******

    iHerb LLC

    Date: 09/23/2024

    Dear Valued Customer,We offer the best value to be found anywhere on the world's most trusted brands!Thank you for taking the time to leave a review of your experience and we wish you the finest of health.

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