Reviews

This profile includes reviews for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

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  Haven Apartment Homes

  2600 Waterford Pl Birmingham, AL 35244-1045

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  Inverness Landing Apartments

  101 Inverness Lndg Birmingham, AL 35242-3836

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  Trinity Property Consultants

  13425 Fm 620 N Austin, TX 78717-1000

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  South Shore Lakes Apartments

  3850 FM 518 East League City, TX 77573

Review Details

• Review fromRoss D

  Date: 01/19/2024

  1 star
  This place is a scam the owner and management are trash every month u got to go in to get them to take fees they put on your acct because they get a bonus to do so they have turned this into a section 8 projects never any maintenance done on the building they take your money and move in without even checking the apt to make sure it's livable they moved my neighbor in with leaks in his wall and when confronted them they told him he moved to the wrong place disgusting people.

  Trinity Property Consultants

  Date: 01/26/2024

  ****, we appreciate you reaching out for yourself and your neighbor. We care deeply about the well-being of our residents, so it is disheartening to learn you do not feel supported by our team. We hope to speak with you further about your fee and move-in concerns, so we invite you to contact us at *************************************** at your convenience. It would be lovely to hear from you soon.

• Review fromSteve A

  Date: 01/11/2024

  1 star
  If you ever consider renting an apartment at The Hub at Baton R ouge, run away as fast as possible, see a mental health professional to help you resolve your fleeting moment of insanity for even thinking about it, and never think about doing business with this business. My wife and I recently moved to ***********. In preparation for our move from ************, we did business via the Internet. The Hub seemed like a reasonable choice because it was reasonably close to ***. I am disabled and am chairborne when it comes to moving around. They advertised that their units had disability access. That is a BLATANT LIE! The ground floor unit we moved into has a 2 inch concrete impediment that is very difficult to negotiate. In order to enter the unit, I have to go around to the other side of the building because there is an ever larger concrete sidewalk that is roughly 4 inches high. When I asked about some sort of accommodation, I was told that I would have to pay for it myself and that they offered no remediation. I have spoken to several apartment managers since then and they gladly said they would make the necessary mediations at their expense.When we moved in, the unit was not ready. We were promised that all our issues would be dealt with. We are still waiting for maintenance workers to replace a front window that was broken before we moved in. That was in June 2023. My wife wound up having to clean the oven. We complained for several months until things were finally addressed.We are also experiencing a form or extortion from the management who refuse to speak with us nor will they compromise. We paid our rent on 12/27. The resident portal showed we owed nothing at the time. We assumed the rent was paid. We discovered, after I emailed them that my rent was not late, that they taged on a utility billing. We complained that we knew nothing about the charge and that they needed to notify people what was happening. Silence was their response!

  Trinity Property Consultants

  Date: 01/18/2024

  *****, thank you for reaching out with your concerns. We certainly want you to feel that we are reliable and are troubled to learn about your experience at move-in and working with our team on your accommodations. We value your peace of mind, so we hope to speak with you on these matters and discuss your concerns about utilities further. We understand you have previously reached out, but we encourage you to contact our Cares Team at **************************************, and we will provide an accelerated response.

• Review fromShellie F

  Date: 12/30/2023

  1 star
  We moved my son into the in on August 2023. The staff was very rude and very dismissive. We had 24 hours to turn in an inspection list and we did completed and turn it into the office before ******************************************************************************* August still have not been addressed and its December. we have turned in several maintenance requests. And October I went in to talk to the woman about the maintenance request and she was very rude and said that they will get to it but she didnt see a request placed until October. We placed several of them from August until October. My son didnt have keys for his bedroom and he requested those time and time again finally after talking to someone in the office we got keys in October. Parents were promised that the gate would be closed and there would be safety and residence will get a code. Gate is still open all these months later. I pay my sons rent one month or two months early. For ******* I am trying to pay his rent and the site is down. we were sent an email December 20Th letting us know the site will go down on December 21st. Unfortunately, I did not see the email until the 21st. I tried contacting the office and the phone just disconnects. I tried the local *********** number and its been disconnected. The email states that the site will be down until December 28.Th and it is December 30 and the site is still down with no access. I refuse to pay a late fee for ******* 1 rent when I cant even get in touch with anyone. I have signed up to chat with no response, tried calling, tried emailing their corporate office. Not a great experience and definitely not great customer service.

  Trinity Property Consultants

  Date: 01/09/2024

  *******, thank you for your detailed review. We certainly want you to feel that we are reliable and are genuinely sorry to learn you have had trouble reaching us about your maintenance and payment concerns. We understand that you have previously reached out, so we hope to bring this to the attention of our Cares Team and provide an expedited response. When you have a moment, please email us at ***************************************. We would be happy to assist.

• Review fromWilliam H

  Date: 12/06/2023

  1 star
  You sent an email about thehub site being upgraded. However you did not mention that my automatic payment would be disabled and now you have charged me $85 in late fees please remove the late fees so I can make my payment an reconfigure the automatic payments. I have reported you to the *** and will be filing a complaint to the ******* Commerce. Your email that does not mention removing automatic payments. This is straight up fraud.Hello Residents! We have completed our migration process, and the resident portal is now LIVE!Please visit our website ******************************* and complete the login process under "Resident Login". If you previously bookmarked the website, do not use your bookmark, please create a new bookmark after visiting the link above to make sure your account is properly linked. If you receive an error message indicating that your login credentials are incorrect, please select "reset/forgot password" and follow the steps to create a new password and sign in again. Make sure to review your contact information once you're logged in to confirm everything is correct. If you notice any discrepancies, please e-mail us at the thehub at rtresi.com with the correct information. As a reminder, December rent is due Friday, December 1st, and must be paid no later than December 3rd to avoid late fees. If you are not able to access the resident portal for any reason, please notify us immediately and make plans to submit your December rent payment to the leasing office via money order no later than Saturday, December 2nd, 2023. Thank you for your patience and understanding as we work through this system migration. If you have any additional questions or concerns, please e-mail us at thehub at rtresi.com so that we may assist you in a timely manner.

  Trinity Property Consultants

  Date: 12/15/2023

  *******, thank you for making us aware of your concerns with our recent service changes. We work hard to communicate these updates effectively, so if you have concerns, please know we are eager to make things right as soon as possible. At your earliest convenience, please email us at **************************************. We look forward to hearing from you.

• Review fromBraydon J

  Date: 12/01/2023

  1 star
  I have been living here since May 1st, 2023. On my move in day I got here at my scheduled time of 12pm. They told me they had lost the keys. Took them until 5pm to get into my unit and put in a new lock. My unit had not been cleaned, had paint touched up, or had necessary repairs made.Next, when I paid my first months rent and security deposit, they deposited my check into someone else's account! Took 1.5 months to fix it and credit my account.Once summer started I went to go try the pool. It did not open all summer. Full of black water. The "courtyard" area is dirty and the grills are covered by a broken roof. Neighbors are awful and careless. They blast their speakers in the garage to the point where I can feel the vibration on the 4th floor! Trash is left everywhere. Laundry rooms are full of trash on the floor. Trash room has garbage every where. Management is the worst of the worst. They never respond to call/emails. Maintenance closes out work orders without fixing the problem. In November our mailboxes were broken into, and its now been 2 weeks and management has not addressed the issue nor fixed the mailboxes. I have called many times and left a voicemail every time with no response. I am having to forward my mail to someone elses house. Very frustrating and disappointing. I cant believe the lack of customer service this place has.

  Trinity Property Consultants

  Date: 12/13/2023

  *******, thank you for your review. We have loved having you as a community resident since May and are sorry to hear you had a less-than-top-notch start. We strive to ensure our homes are pristine upon move-in and have shared your feedback about your move-in experience with our team for internal discussion and future improvement. We would happily connect with you to discuss waste management, community upkeep, and any outstanding needs you have. We have escalated your review to our Cares team and encourage you to reach out directly at **************************************. We hope to speak with you soon.

• Review fromChristine M

  Date: 11/13/2023

  1 star
  They only gave us THIRTEEN MINUTES from the email notice to the time OUR car was towed so they could paint the parking lot at **************** in *********** *********.. They towed everyone's vehicles! The office knew they forgot to send notice until the last minute. It cost over $300 to get my vehicle from the impound lot. This is absolutely unethical and negatively impacted my life. Please address this situation and offer assistance to the tenants affected.

  Trinity Property Consultants

  Date: 11/24/2023

  *********, thank you for sharing your concerns about our recent parking facility maintenance. We are sorry to hear about any miscommunication regarding resident vehicles. The happiness and well-being of our residents are our top priorities, and we welcome the opportunity to speak with you about this directly. Please email our Cares Team at **************************************.

• Review fromSharon P

  Date: 10/26/2023

  1 star
  I contacted the leasing office at ******************** on the 10th of October and still have not received a response. It is now the 26th of October. I contacted them to inquire about lease termination options due to extenuating circumstances. Theres no clear contact information on the site, no listing of a property manager, the leasing office doesnt answer the phone. Theres an online portal to email the leasing team as well but no response there either.. The other day an unknown person from the leasing or maintenance also entered my apartment without notification!

  Trinity Property Consultants

  Date: 11/07/2023

  ******, we are sorry to learn that there have been some concerns in terms of our communication. Our team is always eager to provide prompt and effective service in our residents' time of need. With that said, please contact our Cares Team at ************************************** so we may gather more information and begin discussing termination options. Thank you.

• Review fromLorna C

  Date: 09/30/2023

  1 star
  ***************, *******, ** - I have been trying to get management to lock the fitness center doors after hours as well as adjust the hours to 10AM-8PM. I live directly above the fitness center and my apt constantly shakes and items rattle because those in the gym slam the weights. Not only this but they do this at all hours of the night. Most apts I have rented from have keyfobs or access cards with specific hours and the lights are out and doors locked when the gym is closed. I have suggested this as well. I have just recety moved in and when me and my son first went in our apt was horrible. There was wires hanging from one of the bedroom light fixtures, the bathroom toilet paper holderwas riped from the wall, water was leaking from the other bedroom closet and the light had to be changed there, not to mention the washer did not work, there was no hot water and the dishwasher was pulled out. I tried to over look these problems but the gym is another story. My nerves are on end, can't sleep and when I do fall asleep I am awaken with the apt shaking and rattling along with the constant bouncing of *****. Whywould youbuild apts on top of a fitness center and not sound proof it or at least offer the tenants a significant rent decrease if they choose to live there. I am still trying to get a resolution with this problem. Not even offered a different apt, nothing. I found out recently that this apt recently re-opened after a gas explosion. I wish I would have been aware BEFORE ************.

  Trinity Property Consultants

  Date: 10/10/2023

  *****, thank you for making us aware of your concerns with our fitness center as well as the move-in condition of your home. We have always worked hard to maintain peaceful and high-quality living spaces for our residents, so rest assured that we plan to look into these matters and make sure they improve. At your earliest convenience, please email us at ***************************************.

• Review fromPenelope P

  Date: 09/24/2023

  1 star
  The Social North ******* needs more reliable management, more maintenance, more attention to repairs. In the four years that we have lived here there have been 5 leasing directors, and over 26 leasing agents. Why cannot Trinity keep a staff that is knowledegable about the building and the neighborhood? The staffing turnover is Right now we have no water pressure: no water in the kitchen or the bathrooms. The leasing manager disappeared over a week ago. Fewer leasing agents and more maintenance and cleaning staff would be most welcome. The student residents are wonderful and their parents have no idea what they are getting into.

  Trinity Property Consultants

  Date: 10/04/2023

  ********, we deeply appreciate your feedback on our community as a long-time resident, as it will help us improve our maintenance service and upkeep protocols for everyone living here. Rest assured that we prioritize your comfort and we are committed to making sure you feel more at ease in your home. When you have a few moments, please email us at ********************************************************************************* for further assistance. Thank you so much in advance for your patience and cooperation.

• Review fromJon C

  Date: 09/14/2023

  1 star
  The is for the **** Simply put, everyone associated with the management of this property should be ashamed! My daughter signed the contract for a 1-Bed Apt, paid deposit, drove 1000miles with all her stuff for a new job, just to be told they didnt have her apartment or any apartment for that matter. Who does that to someone? After waiting for hours for them to throw some doors on a recently renovated apartment, we were permitted to check it out. Keeping it real, I wouldnt want a homeless person to be subjected to the condition of that place. There was black mold visible in the A/C vents, the recently painted kitchen cabinets and drawers were broken and/or only held together by the new paint. The new carpet looked new, as in it had never been used because it was made 20 years ago and someone found a bunch of it hidden in the basement of a warehouse forgotten about since *******. The shower insert was old, stained, and spiderweb cracked top to bottom. Every wall had a myriad of patches and surfaces that looked terrible. I could go on and on but I think you get the point. This place was heinous and the person who showed it to us said she was meticulous and super picky. ******* checked her integrity at the door. Please, for the love of God, do not move here or subject your children to this place. It is as bad or worse than the reviews I found after my daughter signed the contract. Needless to say, she does not live there and found suitable housing far away from The **** Oh and now I am having to fight to get her deposit back because they wont answer the phone and not even their off-site employees (who cannot help with refunds) can get them to contact me. STAY AWAY at all costs.

  Trinity Property Consultants

  Date: 09/22/2023

  ***, thank you for your feedback on your daughter's experiences. It is sad to learn that both of you decided our community was not up to your standards. Please know that we take incidents like these seriously and will use your comments to help us reevaluate our policies and procedures. With your help, we will be able to improve the service offered to all our current and future residents. We wish your daughter all the best in her new home.