Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Trinity Property Consultants

  2000 Asbury Sq Atlanta, GA 30346-2423

• 

  Trinity Property Consultants

  13425 Fm 620 N Austin, TX 78717-1000

• 

  Trinity Property Consultants

  100 Bush St #1625 San Francisco, CA 94104-3941

• 

  Trinity Property Consultants

  1221 Kapiolani Blvd #248 Honolulu, HI 96814-3518

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant at ***** on ********************, managed by Trinity Property Consultants. On September 15, 2025, I had a dispute with onsite staff. On September 16, 2025, while I was at work, management changed the locks on my apartment without notice, consent, or a court order.The only written notice I received that day was a general Unit Walks email stating staff would enter for a brief inspection. It made no mention of locks being changed or denial of access. Despite this, I returned home to find I was locked out of my unit, even though my lease does not end until next week.During this time, my dog was trapped inside the unit, which caused me significant emotional distress. This action was both an illegal lockout (self-help eviction) under Mississippi law and appears retaliatory in nature, as it occurred immediately after my dispute with management.I am seeking:A corporate-level investigation into the conduct of Renew on Ridgewood staff,Written assurance that no further unlawful lockouts will occur,Compensation for costs and emotional distress caused by this incident,Accountability from Trinity Property Consultants for violating tenant rights.

• Initial Complaint

  Date:09/10/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Trinity Property Consultants / The Heights at ******** (*******************************************) for unsafe living conditions and deceptive billing practices.From the first day I moved in (April 22, 2025), my apartment was infested with roaches. Despite many complaints, managements only response was quick spray treatments that never solved the problem. Roaches continued to come out of the ceiling, oven, and dishwasher. I also discovered mold in the shower and closet area, which management covered with paint instead of fixing. These conditions created health risks for me and my pets, including repeated asthma attacks after pest control sprays.When I reported these problems, the property manager dismissed my concerns, saying we live around *****, thats why its normal. On the day I gave notice to move out, he arrived unannounced for an inspection and was extremely rude, making me feel harassed. Management later agreed I could end my lease early with no penalties. I moved out on September 5, 2025, left the unit clean, and documented it with photos.After moving out, I was billed $1,322.28, including nearly $900 in RUBS Utilities for just one month. Management sent contradictory statements one showing $896.78, another $1,160 with a $275 credit. Despite these inconsistencies, they continue to demand payment and have threatened collections. This is deceptive, misleading, and not consistent with fair business practices.Resolution Requested:Dismiss the $1,322.28 in fabricated charges and close my account in good standing.Stop collection threats based on inflated and inconsistent billing.Investigate Trinity Property Consultants for unsafe living conditions (roaches, mold) and deceptive billing practices.These practices violate Georgias landlord-tenant habitability laws (O.C.G.A. 44-7-13), bad-faith billing prohibitions ( 44-7-35), and the ***** (15 U.S.C. 1692) by threatening collections on a disputed balance.

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in Renew Little Creek Apartments for about 2 years now and have experienced multiple issues that have grown to be unmanageable. To start, we have had issues with securing a proper running dryer since my Wife and I moved in. We have had two old dryers brought up to replace another broken dryer. We clean the lint trap out after EVERY cycle and made sure the dryer was tidy. At one point the old dryer( id say 17 years old) caught on fire and raised a safety concern. After 3-4 months of dryer issues we finally received a new dryer. Our water Heater has broke many times. Each time the pilot light will stop burning, which i believe to be an issue with sediment build up at the bottom of the tank. Maintenance came out a few times to fix it however it breaks in a week. We recently went on vacation for 11 days and came back to a broken water heater after they said they have fixed it. My ring camera shows them entering the unit, water continuously is *********** ISSUE: my pregnant wife and i submitted a ticket for our balcony door being cracked and growing mildew/mold on it. **************** came out and PAINTED OVER THE CRACK AND MILDEW/MOLD. There is a severe waterbug issue. We have taken the proper Protection in all types of chemical, natural, and other deterrents however they are everywhere from outside to my apartment. I do not believe that they are regularly using pest control services as they say This past 2 years since Trinity had bought the apartment complex we are living in has been torture. Raising prices, yet not doing the bare minimum to keep customers happy/safe. I am begging for help to get this place investigated or something! Thank you for your time. I have pictures of the mold/mildew door and all maintenance tickets are saved. If someone contacts me i would be happy to share

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16, 2025, I discovered that the lock on my storage unit at ********************** (managed by Trinity Property Consultants) had been removed. I immediately filed a police report (case number available).When I reported this to on-site management, I was told they are not responsible for theft or tampering and would not reimburse me even for the cost of the replacement lock. While I understand lease disclaimers limit liability for stolen items, my complaint is that basic safety measures are not in place in the storage area:There are no security cameras monitoring the storage area.The area is dimly lit, making it easy for someone to tamper unnoticed.The main storage entry door does not reliably lock when closed, leaving it accessible to anyone.Management acknowledged my concerns but stated they cannot provide reimbursement or a timeline for addressing these safety issues.I am filing this complaint because residents are being charged for storage space without being provided even minimal security features. Management has been notified of the risks but has not taken responsibility or provided a plan of action.

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a gas leak for 8 months. It was never repaired. ************** turned gas off in May and refused to turn it back on bc of the way it was connected and the age of the unit, the leak, etc. it was connected illegally, from what Spire said. Spire told me it was not safe to stay after the water was reconnected (no furnace for winter). We left in May as advised. Rent was paid for all the months. Whats left is a utility bill for water and maintenance, etc. I was within my rights to withhold payment for the full rent amount bc we could not inhabit the unit. The remainder is $170 for utilities and conveniences that we could not use since May. The balance. needs to be credited due to the curcumstances. $170 is more than fair to Renew for refusing to maintain their property safely and within regulation.

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ac has been improperly working since 7/27/2025. My maintenance request have been closed without being completed. Ive been hung up on by the emergency maintenance tech. Emergency maintenance calls have gone unanswered. It took them 4 days to bring me a portable ac that I was promised. When they finally brought it they left it at my door knowing I wasnt home. When they did bring it they didnt look into the problem with the central AC unit. I have the central ac and the portable ac going simultaneously and the temperature is increasing instead of decreasing to the temperature I have my thermostat sat too. I have them both going and the temperature is 82 degrees but Im being told nothing is wrong with the ac in my unit. I have spoke to the area property manager here for Arrive Vinings, emailed the regional property manager for Arrive Vinings, contacted emergency maintenance, spoke to maintenance, and the issue still persists. Everyone involved knows the issue and that I have an 8yr old in my apartment with me as well.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at The Social, a property managed by Trinity Property Consultants. I was unable to access my building because my key fob stopped working with the main building entrance, though it still works for my individual apartment door. This was the second time on July 23th, 2025 that I had reported the issue I had previously submitted a maintenance request through the online portal, which was ignored with no response or action taken.When I visited the leasing office, the staff attempted to reprogram my existing fob, but that failed. They then told me I needed a new one and would be charged $100 for a replacement. I pointed out that my lease clearly states a $50 replacement fee, but they refused to look at my lease and simply told me, We charge everyone $100. Take it or figure something else ****** justify the charge, they claimed that a broken plastic holder on the fob was the reason it stopped working. However, this explanation is completely unreasonable that plastic piece has no electronic function, and again, the fob still works with my apartment door. This indicates that the issue is with access to the building entrance, not the fob itself being defective.Their refusal to acknowledge my lease agreement, the dismissive attitude of the staff, and the arbitrary enforcement of fees all raise serious concerns. As an international student, unexpected expenses like this especially when they contradict whats contractually agreed upon put unnecessary and unfair strain on me financially and mentally.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally notify you of my decision to terminate my lease at 499 Northside *****************************, Unit 806 due to ongoing habitability concerns, specifically a persistent leaky ceiling and the presence of mold/mildew in the unit.While moving in (06/13/2025), I noticed there were black spots on the ceiling and a puddle of water on the floor on Sunday, June 15th, 2025. On Tuesday, June 17th, 2025, I called the leasing office and spoke to the gentlemen, who contacted maintenance, due to the ceiling leaking. Maintenance came out and observed what I was witnessing. No follow-up or resolve was offered to me. Additionally, I was never given an inspection sheet to report items that needed to be addressed, I had to request one due to calling again for another issue regarding the garbage disposal on June 25th, 2025. I submitted the inspection sheet on July 7th, 2025, which included the ceiling concerns. Fast **** to Sunday night, July 13th, 2025, the ceiling leaked again, and I called emergency maintenance. **** came out and looked at the damage. For the last two days, there has been a gaping hole in the ceiling and water leaking out of it. Although I have been patient, this issue has definitely been a concern for me because I am 35 weeks pregnant and will be caring for a newborn in the unit at any moment. I work from and spend most of my time in the unit and I currently do not feel safe. Despite previous communication and requests for repairs, the conditions have not been adequately resolved and now pose serious health and safety risks to myself and my baby. Mold and water damage can cause respiratory issues and structural concerns, and the continued deterioration of the ceiling only heightens these hazards.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in reference too Arrive ******************************** in ****************, I left a review online expressing the concern about mice in the apartments and my concern the mice would also do damage to cars in the parking lot, the management repli** to my ****** review so I email ** them and receiv** no answer, what is very outrageous is the rent is over $2000 a month and they will not fix this problem, thats fueling this complaint, KOIN ch 6 did a story on this problem so it is cr**itable, again I am very disappoint** and extremely outrag** this problem has continu** to go on, Ill continue to leave negative reviews online and complain about this extremely toxic leadership at this apartment complex,

• Initial Complaint

  Date:07/15/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had a very frustrating experience with the management (****** *******) at this apartment complex. The property manager is consistently unprofessional and unresponsive. Ive left multiple voicemails and messages over the past few weeks, and none have been returned. Its incredibly difficult to get any assistance or clear communication. This lack of accountability and basic customer service is unacceptable, especially when it directly impacts residents. I would not recommend this complex based on my experience with management alone.