Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Trinity Property Consultants

  6520 Hillandale Dr Norcross, GA 30092-3816

• 

  Trinity Property Consultants

  2000 Asbury Sq Atlanta, GA 30346-2423

• 

  River Place On The Cahaba

  4501 Old Caldwell Mill Rd Birmingham, AL 35242-4323

• 

  Inverness Landing Apartments

  101 Inverness Lndg Birmingham, AL 35242-3836

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reported an active mold growth in my bedroom to the apartment managers on 09/03, requesting they test and investigate. Health concerns had been ongoing. Maintenance entered the apartment on 09/05, determined the growth not serious, and told us to clean it with bleach, while wearing PPE equipment to protect himself. No testing was done, no steps were taken for removal. After maintenance left, my roommate at home emailed another request to the apartment management, alerting them of the health concerns and that we suspected black mold. The apartment management told us that we would have to wait a week for the maintenance person to return from his vacation for further steps, during which we purchased our own mold test kit and paid out of pocket for the testing. Once the maintenance person returned on 09/15, he once again took a look, performed the bleach scrub himself, and determined the area safe, with no testing done. We requested he investigate the sheetrock and carpet sub-padding, to which we were denied. Upon receiving the results of the mold testing, it confirmed presence of black mold (Stachybotrys), and we promptly emailed those results to the complex. Only once those results were emailed did the apartment management take the situation seriously and take steps for mold removal. I have tried to request reimbursement for the mold testing ($73), and for the duration of being unable to inhabit my bedroom, which totaled 25 days, to which we have been denied and ignored.

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting January of 2025, my sewer portion of my utility bill has been excessively high, and i was living in ***** complex before with the same rent and it has never been that high. I gave the complex many emails regarding my bill, and they said it could be a leak, but no one has come to fix it or let me know about the situation not being fixed. I was constantly asking for compensation an this month they have ignored my email about the leak, and now i am forced to report it. They said they were contacting the city of *********** to check out the possible leak, but i did not get updated after that and my bill is still $200 pp in a 3/3 apartment.

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last 44 days yes 44 days the alarm in **** has been going off. We have documented all calls videod with sound the high pitched noise. Have **ntacted management and they dont even respond or call you back when you leave a msg. Maintenance no longer **mes over. We have called the fire **** they respond but cant do much. Contacted the alarm ** and they need management to call. We have called the governors office the state rep for north providence and they say its a management issue. For 2 yes and 2 months never ever had an issue. Called maintenance 1 time and they were there in 10 min. Then trinity consultants property management took over and nothing but trouble. The property manager wouldnt even tell me her last name so I **uldnt file anything. I have emailed the **rporate office and again I get the old standard answer you have to talk to property manager. Told them she doesnt ever call or email back. Well I was told thats our proto**l.

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear The Social 2700 Leasing Team,Following up from my last email, this past weekend on Saturday, September 27, 2025, I stopped by Building 30, Apartment 3013-B, to inspect the condition of the unit as well as get familiar with the community ahead of my move-in. Based on what I saw during my walkthrough, I find this unit not currently fit for occupancy. In accordance with Floridas Landlord/Tenant laws, specifically Florida Statue Chapter ***** Landlords Obligation to Maintain Premises, I am requesting in a delay of occupancy for repairs/cleaning to be completed based on the following: 1. A severely water damaged ceiling that has been left unaddressed and therefore is not in reasonably good repair/is susceptible to structural failure from normal forces/loads. The water damage is so severe, the ceiling is drooping which also leads me to believe there is a high likelihood of some kind of mold growing inside the ceiling.2. The garbage disposal is completed backed up/unable to drain and therefore is not in reasonably good working condition. This has also led to a build-up potentially hazardous stagnant water in the sink. 3. Varying degrees of yellowing stains along the upstairs ceiling.?Due to the above, I consider this apartment to be an unsafe living environment. Should these conditions not be addressed/repaired via a formal delay of occupancy, I intend to terminate the rental agreement due to noncompliance. Also, I will note that it appears the first amendment to the lease regarding a security deposit was forge using my digital signature.

• Initial Complaint

  Date:09/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had ongoing issues with a property under their management/ownership of - Arrive North ******** since 2024. I submitted several complaints regarding the constant broken elevators, inconsistent hot water, broken doors allowing access to the building 7 days a week, 24 hours a day (although they advertise as a controlled access building), pet urine and f**** all over the property, squatters in the stairwell. I was able to get a county inspector to check my water in my unit in July 2025 and it was not up to code, and that issue finally has been resolved. This after a year of constantly complaining and being told various lies and making me feel like I was crazy. When I complained to the property manager in May 2025 - **** ******** he told me it was a building wide issue and I wasn't special so deal with it. Prior management (****** *****) and maintenance personnel told me I had the issue because I didn't have a bath tub and only a shower in my master bathroom, so that was why I didn't always have hot water and then it was only 1 boiler was working. No management team has not been responsive and has only addressed the inconsistent hot water because they were forced to. I'm sick and tired of sending complaints to the management office only to be ignored. Every complaint was either ignored or met with some resistance or lie. The management company/owner has violated the terms of the lease and therefore should be held accountable. They have failed to maintain a safe, clean property with satisfactory building operational systems. The elevators constantly break and when they are working they randomly skip floors or don't come at all. I am seeking a refund of 50% of my base rent for the past 12 months. I can provide copies of my emails noting my complaints as well as my request for maintenance regarding the hot water as well as other issues upon request from Trinity Property Consultants.

• Initial Complaint

  Date:09/23/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against The Social 2700 (***********************************************), managed by Trinity Property Management.I moved into Unit #****-B in August 2023. Within weeks, leaks and water damage began. My roommate transferred out in September 2023 due to these issues.Between 2023 and 2025, I submitted multiple maintenance requests for leaks, mold, and water damage. Many were marked completed in the system without actual repairs.Despite leaving the unit unoccupied from JulyDecember 2024 (no water or A/C use), I was still billed over $200/month in utilities.Utility charges were based on ConService estimated bills that specifically stated: This is only an estimation as we have not received a bill from the City of ************Current Issue:At move-out (July 2025), management billed me $127.99 in utility charges based on estimates and threatened to send my account to collections.I formally disputed these charges under the ***** and ***** and filed complaints with ***** and the ************************* Office.Instead of providing documentation (City utility meter readings, maintenance logs, or invoices), The Social 2700 continues to send balance due emails and collection threats.Why I am filing with BBB:I believe The Social 2700 has engaged in:1.Neglect of property maintenance (unresolved leaks, mold, unsafe conditions).2.Unfair billing practices (charging tenants based on estimated utility bills).3.Improper debt collection practices (continuing collection despite formal dispute and lack of validation).Resolution Requested:Removal of inflated or erroneous utility charges.Written confirmation that my account remains in disputed status.Cease all collection activity until proper documentation is provided.Require The Social 2700 to stop billing tenants on unverified estimates.I have photos, maintenance requests, billing records, and correspondence available to support my complaint.

• Initial Complaint

  Date:09/16/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant at ***** on ********************, managed by Trinity Property Consultants. On September 15, 2025, I had a dispute with onsite staff. On September 16, 2025, while I was at work, management changed the locks on my apartment without notice, consent, or a court order.The only written notice I received that day was a general Unit Walks email stating staff would enter for a brief inspection. It made no mention of locks being changed or denial of access. Despite this, I returned home to find I was locked out of my unit, even though my lease does not end until next week.During this time, my dog was trapped inside the unit, which caused me significant emotional distress. This action was both an illegal lockout (self-help eviction) under Mississippi law and appears retaliatory in nature, as it occurred immediately after my dispute with management.I am seeking:A corporate-level investigation into the conduct of Renew on Ridgewood staff,Written assurance that no further unlawful lockouts will occur,Compensation for costs and emotional distress caused by this incident,Accountability from Trinity Property Consultants for violating tenant rights.

• Initial Complaint

  Date:09/10/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Trinity Property Consultants / The Heights at ******** (*******************************************) for unsafe living conditions and deceptive billing practices.From the first day I moved in (April 22, 2025), my apartment was infested with roaches. Despite many complaints, managements only response was quick spray treatments that never solved the problem. Roaches continued to come out of the ceiling, oven, and dishwasher. I also discovered mold in the shower and closet area, which management covered with paint instead of fixing. These conditions created health risks for me and my pets, including repeated asthma attacks after pest control sprays.When I reported these problems, the property manager dismissed my concerns, saying we live around *****, thats why its normal. On the day I gave notice to move out, he arrived unannounced for an inspection and was extremely rude, making me feel harassed. Management later agreed I could end my lease early with no penalties. I moved out on September 5, 2025, left the unit clean, and documented it with photos.After moving out, I was billed $1,322.28, including nearly $900 in RUBS Utilities for just one month. Management sent contradictory statements one showing $896.78, another $1,160 with a $275 credit. Despite these inconsistencies, they continue to demand payment and have threatened collections. This is deceptive, misleading, and not consistent with fair business practices.Resolution Requested:Dismiss the $1,322.28 in fabricated charges and close my account in good standing.Stop collection threats based on inflated and inconsistent billing.Investigate Trinity Property Consultants for unsafe living conditions (roaches, mold) and deceptive billing practices.These practices violate Georgias landlord-tenant habitability laws (O.C.G.A. 44-7-13), bad-faith billing prohibitions ( 44-7-35), and the ***** (15 U.S.C. 1692) by threatening collections on a disputed balance.

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in Renew Little Creek Apartments for about 2 years now and have experienced multiple issues that have grown to be unmanageable. To start, we have had issues with securing a proper running dryer since my Wife and I moved in. We have had two old dryers brought up to replace another broken dryer. We clean the lint trap out after EVERY cycle and made sure the dryer was tidy. At one point the old dryer( id say 17 years old) caught on fire and raised a safety concern. After 3-4 months of dryer issues we finally received a new dryer. Our water Heater has broke many times. Each time the pilot light will stop burning, which i believe to be an issue with sediment build up at the bottom of the tank. Maintenance came out a few times to fix it however it breaks in a week. We recently went on vacation for 11 days and came back to a broken water heater after they said they have fixed it. My ring camera shows them entering the unit, water continuously is *********** ISSUE: my pregnant wife and i submitted a ticket for our balcony door being cracked and growing mildew/mold on it. **************** came out and PAINTED OVER THE CRACK AND MILDEW/MOLD. There is a severe waterbug issue. We have taken the proper Protection in all types of chemical, natural, and other deterrents however they are everywhere from outside to my apartment. I do not believe that they are regularly using pest control services as they say This past 2 years since Trinity had bought the apartment complex we are living in has been torture. Raising prices, yet not doing the bare minimum to keep customers happy/safe. I am begging for help to get this place investigated or something! Thank you for your time. I have pictures of the mold/mildew door and all maintenance tickets are saved. If someone contacts me i would be happy to share

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16, 2025, I discovered that the lock on my storage unit at ********************** (managed by Trinity Property Consultants) had been removed. I immediately filed a police report (case number available).When I reported this to on-site management, I was told they are not responsible for theft or tampering and would not reimburse me even for the cost of the replacement lock. While I understand lease disclaimers limit liability for stolen items, my complaint is that basic safety measures are not in place in the storage area:There are no security cameras monitoring the storage area.The area is dimly lit, making it easy for someone to tamper unnoticed.The main storage entry door does not reliably lock when closed, leaving it accessible to anyone.Management acknowledged my concerns but stated they cannot provide reimbursement or a timeline for addressing these safety issues.I am filing this complaint because residents are being charged for storage space without being provided even minimal security features. Management has been notified of the risks but has not taken responsibility or provided a plan of action.