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Business Profile

Property Management

Trinity Property Consultants

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see

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Trinity Property Consultants has 113 locations, listed below.

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    Customer Complaints Summary

    • 188 total complaints in the last 3 years.
    • 63 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive had a very frustrating experience with the management (****** *******) at this apartment complex. The property manager is consistently unprofessional and unresponsive. Ive left multiple voicemails and messages over the past few weeks, and none have been returned. Its incredibly difficult to get any assistance or clear communication. This lack of accountability and basic customer service is unacceptable, especially when it directly impacts residents. I would not recommend this complex based on my experience with management alone.

    • Initial Complaint

      Date:06/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My apartments is turning off my electricity for two full days I work from home because I dont want to stay here anymore its full of mold making me sick I need my electricity on I pay for Ive paid all my rent every month on time they will tell you same thing but she doesnt have any right to take away my electricity last week here

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our apartment complex at Arrive ************ (owned by Trinity Property Consultants) have dragged their feet for three weeks to fix the central air conditioning in our unit, amid a heat advisory and 100 degree weather.June 9th: Initial maintenance request. Staff informed us a contractor would need to be send out.June 13th: Second maintenance request. A portable window ** unit was brought in, and the ticket was again closed. There was no contact or action until we visited them in person. The units are loud (55db) at night, and cause water to enter the apartment through the windows during rain.June 17th, in-person office visit: The property manager informed us they have known about the issue since at least June 9th, and a vendor had already been here but had somehow "missed our apartment." A second portable window ** unit was brought in, but using both at the same time would trip the circuit breaker. They promised an extension cord would be brought up to plug into another part of the apartment, but it would not arrive for two more days and one more office visit.June 22nd: Bedroom temperature reaches 85 degrees. We sleep in the living room.June 23rd: After informing the office of our sleeping situation, the following morning they sent someone to take measurements of the temperature in our apartment (78 degrees). They told us the contractor would arrive the next day.June 24th, first contractor visit: The contractor informed us the building had a design flaw, and the issue could not be resolved that day.June 25th: The office informed us the vendor would be ordering a necessary part, and would subsequently return to fix the ** (this has yet to occur).We are requesting compensation for their failure to maintain services, their negligence endangering resident's physical and mental ****** work days we had to take off to allow maintenance entry, heat related health issues, and negotiation time with property management due to their nonresponse.

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been living with a clogged drain and mold in my apartment for 7months. Ive been told lies about getting a plumber because regular maintenance couldnt do it.ive been told on plenty times and different occasions about how they will help or on most times Ive been told they cant help until Im up to date on rent. In February I paid my rent up to date and was promised they will then fix my issues. 4 months later still nothing. As the Property manager know I had a heart transplant and kidney failure and its very unsafe to be inhaling mold. Being as though the first apartment they moved me in had ***** infestation and mice. So they forced me out the 1st apartment which was a huge inconvenience. Now being in this apartment and still. From day one the front desk ***** handled me very passionate aggressively and Ive voice my concerns from day one to property manager she always made it like me was my fault. Anytime you call for a maintenance concern its a problem or theyre immediately annoyed. The Maintenance men sell weed to tenants and if you not sexually involved they dont come fix your concerns. I also told this to manager and again she also say its not true. She allows her staff to bully and disrespectful and creat negative environment. You email her concerns and she only responds when its to punish you like this is sick. She never want to solve issues. I work from ***** so by time I get home the rental office is closed. Monday I decided to said by the office since getting off early because she never respond to emails or calls and when I put in a ticket it says complete but they never completed job. I was immediately dismissed and talked to like a child and tossed out of there for being concerned not once did I threaten or curse. I was finally emailed by manager only to tell me Im now evicted. How can you treat people like this? How can you evict someone for being frustrated because you not doing your job? I need answers? I will not rest until Im heard

    • Initial Complaint

      Date:06/25/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a lease in June stating that my parking was supposed to be $0 and now the business is trying to charge me $235 for parking and make me sign an addendum to make this legal. I do not consent to this addendum and they will not work under there legally binding contract of parking being $0.

    • Initial Complaint

      Date:06/24/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint to report unlawful, unethical, and deceptive business practices occurring at my residential complex in connection with its use of a predatory towing company. This complaint pertains not only to financial harm but also to a broader pattern of collusion and civil rights violations involving federal and local *********** vehicle, which bears a valid decaleither original or clearly marked copywas towed without justification. Despite the decal being visible and fulfilling its intended identification function, the towing company removed my vehicle from the premises. This indicates a pattern where the complex, in concert with the towing contractor, engages in fraudulent enforcement of parking violations to generate revenue through illegitimate towing fees. The property management continues to allow this, even after I presented documentation and legal notice that this action was unlawful.Worse still, there appears to be a coordinated effort between members of the complex management, the towing contractor, and external actorsincluding individuals from the **** Army CID, and others in positions of authorityto target me and others through unlawful towing, harassment, and sabotage of state-level investigations into these practices. This amounts to a willful deprivation of rights under federal law.Attempts to contact the manager to resolve this have been met with avoidance and non-responsiveness. The property manager refuses to confront the issue or intervene with the towing company as is her legal obligation. I have reason to believe she is knowingly obstructing justice and enabling abuse of process and torture. Applicable Legal Grounds: (18 U.S.C. 242)(42 U.S.C. 1983)Violations of ******** and federal consumer protection statutesUnlawful interference with state regulatory or investigative proceedings

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Basically, Ive been here almost a year. I paid 1370 to break my lease the end of July 2025 Ill be moving. Ive been heresince nine months since nine months no hot water because of hot water every morning or every night we get an email sometimes in the morning telling that the hot water will be off for eight hours Mostly time to be off more than eight hours sometimes they never send us an email and our hot water is off. I pay hot water with rent. I pay 1465 a month never been late. I always have to call and complain to ask them to turn on the hot water. They always say that they have plumbing problems and why I was staying here twice. Somebody was trying to break in my apartment. I havescreenshots of the person kept coming up here trying to break in. I file a police report. I let them know about all this so they aware of all these things I feel like I shouldnt have to pay 1465 every month with no hot water house trying to get Broken in in the morning and the house to get break in not at night in the morning daytime they told me they have security in the morning in at night. I barely see Security. I feel like Im not safe in this place. They always cut on a hot water, we have to wait eight hours every day theordinary to get water something that Im paying with my rent so Im asking for your help to get reimbursed something that I was paying for And Im not getting my hot water. I work in the morning time my daughter and grandson and my dog is hot weather and a kind of hot water shut off all the water for eight hours sometimes over eight hours the same problem mostly every day that they claim they have fixed and they put in anew water heater, but they still be cutting off my water soon as I called the office asking them why they cut off the water two minutes later the meeting guy run and go turn on the water.Why keep turning off our water why we have to keep asking him to turn on our water and we pay water with our rent and they charge us for that

    • Initial Complaint

      Date:06/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Arrive ********************* (managed by Trinity Property Consultants) due to severe mismanagement and negligence during my lease.I paid my first months rent before move-in, but they lost the check and wrongly charged me $30 in late fees. They also mishandled my move-in date and lease, delaying my move after I had already taken time off work. On move-in day, I was trapped in a broken elevator. As an apology, management offered free motorcycle parking.After management changed, this agreement was not communicated, and my motorcycle was towed. I paid $525.52 in towing fees. My numerous outreach emails to the office and Trinity about correcting these charges went unanswered. To preserve my right to dispute the charges, I had to pay the last months rent by credit card, incurring a $90.99 fee. These errors cost me $646.51 in total My roomate and I had payed all our bills associated with this property in-full at the time of move-out. We had no remaining balance. Though my credit card dispute seems to have succeeded, I now received an automated email today (06/02/2025) claiming I now have unpaid rent with this complex, with threats to send it to collections. Ive been locked out of the resident portal and can't verify or resolve the charge. No one from the Arrive ***************** or property management company has responded to my emails about correcting this issue. I request this charge be removed immediately to prevent credit damage, as it stems from their negligence.***** ******* ************ ****************** (I am best reached via email)

    • Initial Complaint

      Date:06/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally report an ongoing issue of verbal intimidation, unprofessional behavior, threats and video recordings to my person without my consent I have experienced from ****** ******* Leasing Agent at Arrive ************. This occurred inside of the building.

    • Initial Complaint

      Date:05/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since we have moved in here we have been having issues. When we signed our lease we submitted renters insurance at the time it was fine with the community 5 months prior they changed the policy and our insurance was not good enough they right away charged us a ***** fee no message through the portal or anything so reading the lease they have the right to change it without notice but legal law is we was suppose to be informed of the change to give them whatever they needed that we didnt have which was nothing how can the renters insurance be good in the beginning and not anymore scam complex so we submitted the renters they ask for that wasnt enough we both have renters insurance we both had been paying two places and so they refunded us 12 even tho we was charged for 5 months when we had it the whole time. We are never late we cause no problems like you would think people who pay their rent early and on time dont cause problems would be treated better then the ones who dont but we get treated just as bad. We tried to wash our clothes all dryers are broken now we pay to have a laundry unit so we can not wash our clothes we should be refunded because thats something they said was in the lease this place is not maintained well trinity is the issue When our dish washer broke it took multiple complaints to get a new one the guy even lied and said he didnt see an issue when we submitted a video review showing it was leaking their is no way we should have to go through all this but they want rent.

    Trinity Property Consultants is NOT a BBB Accredited Business.

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