Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Trinity Property Consultants

  2000 Asbury Sq Atlanta, GA 30346-2423

• 

  Haven Apartment Homes

  2600 Waterford Pl Birmingham, AL 35244-1045

• 

  Trinity Property Consultants

  100 Bush St #1625 San Francisco, CA 94104-3941

• 

  Trinity Property Consultants

  1500 Bellemeade Dr SW Marietta, GA 30008-3683

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16, 2025, I discovered that the lock on my storage unit at ********************** (managed by Trinity Property Consultants) had been removed. I immediately filed a police report (case number available).When I reported this to on-site management, I was told they are not responsible for theft or tampering and would not reimburse me even for the cost of the replacement lock. While I understand lease disclaimers limit liability for stolen items, my complaint is that basic safety measures are not in place in the storage area:There are no security cameras monitoring the storage area.The area is dimly lit, making it easy for someone to tamper unnoticed.The main storage entry door does not reliably lock when closed, leaving it accessible to anyone.Management acknowledged my concerns but stated they cannot provide reimbursement or a timeline for addressing these safety issues.I am filing this complaint because residents are being charged for storage space without being provided even minimal security features. Management has been notified of the risks but has not taken responsibility or provided a plan of action.

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a gas leak for 8 months. It was never repaired. ************** turned gas off in May and refused to turn it back on bc of the way it was connected and the age of the unit, the leak, etc. it was connected illegally, from what Spire said. Spire told me it was not safe to stay after the water was reconnected (no furnace for winter). We left in May as advised. Rent was paid for all the months. Whats left is a utility bill for water and maintenance, etc. I was within my rights to withhold payment for the full rent amount bc we could not inhabit the unit. The remainder is $170 for utilities and conveniences that we could not use since May. The balance. needs to be credited due to the curcumstances. $170 is more than fair to Renew for refusing to maintain their property safely and within regulation.

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ac has been improperly working since 7/27/2025. My maintenance request have been closed without being completed. Ive been hung up on by the emergency maintenance tech. Emergency maintenance calls have gone unanswered. It took them 4 days to bring me a portable ac that I was promised. When they finally brought it they left it at my door knowing I wasnt home. When they did bring it they didnt look into the problem with the central AC unit. I have the central ac and the portable ac going simultaneously and the temperature is increasing instead of decreasing to the temperature I have my thermostat sat too. I have them both going and the temperature is 82 degrees but Im being told nothing is wrong with the ac in my unit. I have spoke to the area property manager here for Arrive Vinings, emailed the regional property manager for Arrive Vinings, contacted emergency maintenance, spoke to maintenance, and the issue still persists. Everyone involved knows the issue and that I have an 8yr old in my apartment with me as well.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at The Social, a property managed by Trinity Property Consultants. I was unable to access my building because my key fob stopped working with the main building entrance, though it still works for my individual apartment door. This was the second time on July 23th, 2025 that I had reported the issue I had previously submitted a maintenance request through the online portal, which was ignored with no response or action taken.When I visited the leasing office, the staff attempted to reprogram my existing fob, but that failed. They then told me I needed a new one and would be charged $100 for a replacement. I pointed out that my lease clearly states a $50 replacement fee, but they refused to look at my lease and simply told me, We charge everyone $100. Take it or figure something else ****** justify the charge, they claimed that a broken plastic holder on the fob was the reason it stopped working. However, this explanation is completely unreasonable that plastic piece has no electronic function, and again, the fob still works with my apartment door. This indicates that the issue is with access to the building entrance, not the fob itself being defective.Their refusal to acknowledge my lease agreement, the dismissive attitude of the staff, and the arbitrary enforcement of fees all raise serious concerns. As an international student, unexpected expenses like this especially when they contradict whats contractually agreed upon put unnecessary and unfair strain on me financially and mentally.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally notify you of my decision to terminate my lease at 499 Northside *****************************, Unit 806 due to ongoing habitability concerns, specifically a persistent leaky ceiling and the presence of mold/mildew in the unit.While moving in (06/13/2025), I noticed there were black spots on the ceiling and a puddle of water on the floor on Sunday, June 15th, 2025. On Tuesday, June 17th, 2025, I called the leasing office and spoke to the gentlemen, who contacted maintenance, due to the ceiling leaking. Maintenance came out and observed what I was witnessing. No follow-up or resolve was offered to me. Additionally, I was never given an inspection sheet to report items that needed to be addressed, I had to request one due to calling again for another issue regarding the garbage disposal on June 25th, 2025. I submitted the inspection sheet on July 7th, 2025, which included the ceiling concerns. Fast **** to Sunday night, July 13th, 2025, the ceiling leaked again, and I called emergency maintenance. **** came out and looked at the damage. For the last two days, there has been a gaping hole in the ceiling and water leaking out of it. Although I have been patient, this issue has definitely been a concern for me because I am 35 weeks pregnant and will be caring for a newborn in the unit at any moment. I work from and spend most of my time in the unit and I currently do not feel safe. Despite previous communication and requests for repairs, the conditions have not been adequately resolved and now pose serious health and safety risks to myself and my baby. Mold and water damage can cause respiratory issues and structural concerns, and the continued deterioration of the ceiling only heightens these hazards.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in reference too Arrive ******************************** in ****************, I left a review online expressing the concern about mice in the apartments and my concern the mice would also do damage to cars in the parking lot, the management repli** to my ****** review so I email ** them and receiv** no answer, what is very outrageous is the rent is over $2000 a month and they will not fix this problem, thats fueling this complaint, KOIN ch 6 did a story on this problem so it is cr**itable, again I am very disappoint** and extremely outrag** this problem has continu** to go on, Ill continue to leave negative reviews online and complain about this extremely toxic leadership at this apartment complex,

• Initial Complaint

  Date:07/15/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had a very frustrating experience with the management (****** *******) at this apartment complex. The property manager is consistently unprofessional and unresponsive. Ive left multiple voicemails and messages over the past few weeks, and none have been returned. Its incredibly difficult to get any assistance or clear communication. This lack of accountability and basic customer service is unacceptable, especially when it directly impacts residents. I would not recommend this complex based on my experience with management alone.

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartments is turning off my electricity for two full days I work from home because I dont want to stay here anymore its full of mold making me sick I need my electricity on I pay for Ive paid all my rent every month on time they will tell you same thing but she doesnt have any right to take away my electricity last week here

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our apartment complex at Arrive ************ (owned by Trinity Property Consultants) have dragged their feet for three weeks to fix the central air conditioning in our unit, amid a heat advisory and 100 degree weather.June 9th: Initial maintenance request. Staff informed us a contractor would need to be send out.June 13th: Second maintenance request. A portable window ** unit was brought in, and the ticket was again closed. There was no contact or action until we visited them in person. The units are loud (55db) at night, and cause water to enter the apartment through the windows during rain.June 17th, in-person office visit: The property manager informed us they have known about the issue since at least June 9th, and a vendor had already been here but had somehow "missed our apartment." A second portable window ** unit was brought in, but using both at the same time would trip the circuit breaker. They promised an extension cord would be brought up to plug into another part of the apartment, but it would not arrive for two more days and one more office visit.June 22nd: Bedroom temperature reaches 85 degrees. We sleep in the living room.June 23rd: After informing the office of our sleeping situation, the following morning they sent someone to take measurements of the temperature in our apartment (78 degrees). They told us the contractor would arrive the next day.June 24th, first contractor visit: The contractor informed us the building had a design flaw, and the issue could not be resolved that day.June 25th: The office informed us the vendor would be ordering a necessary part, and would subsequently return to fix the ** (this has yet to occur).We are requesting compensation for their failure to maintain services, their negligence endangering resident's physical and mental ****** work days we had to take off to allow maintenance entry, heat related health issues, and negotiation time with property management due to their nonresponse.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been living with a clogged drain and mold in my apartment for 7months. Ive been told lies about getting a plumber because regular maintenance couldnt do it.ive been told on plenty times and different occasions about how they will help or on most times Ive been told they cant help until Im up to date on rent. In February I paid my rent up to date and was promised they will then fix my issues. 4 months later still nothing. As the Property manager know I had a heart transplant and kidney failure and its very unsafe to be inhaling mold. Being as though the first apartment they moved me in had ***** infestation and mice. So they forced me out the 1st apartment which was a huge inconvenience. Now being in this apartment and still. From day one the front desk ***** handled me very passionate aggressively and Ive voice my concerns from day one to property manager she always made it like me was my fault. Anytime you call for a maintenance concern its a problem or theyre immediately annoyed. The Maintenance men sell weed to tenants and if you not sexually involved they dont come fix your concerns. I also told this to manager and again she also say its not true. She allows her staff to bully and disrespectful and creat negative environment. You email her concerns and she only responds when its to punish you like this is sick. She never want to solve issues. I work from ***** so by time I get home the rental office is closed. Monday I decided to said by the office since getting off early because she never respond to emails or calls and when I put in a ticket it says complete but they never completed job. I was immediately dismissed and talked to like a child and tossed out of there for being concerned not once did I threaten or curse. I was finally emailed by manager only to tell me Im now evicted. How can you treat people like this? How can you evict someone for being frustrated because you not doing your job? I need answers? I will not rest until Im heard