Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Trinity Property Consultants

  2000 Asbury Sq Atlanta, GA 30346-2423

• 

  Haven Apartment Homes

  2600 Waterford Pl Birmingham, AL 35244-1045

• 

  Inverness Landing Apartments

  101 Inverness Lndg Birmingham, AL 35242-3836

• 

  Trinity Property Consultants

  13425 Fm 620 N Austin, TX 78717-1000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company provided me a poorly maintained unit. PG&E confirmed a gas leak. And a mold inspector confirmed a large presence of mold and high humidity. Including damage from prior water leaks that were not addressed properly. They have also utilized pesticides in the home without notifying me or providing any informational documents.

• Initial Complaint

  Date:10/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been coughing, sneezing and wheezing nonstop since moving into this apartment. Three weeks and its still not move in ready. My awning fell last week. Theres a gap in my front door and my window. The maintenance crew left trash littered all over my apartment. The shower was painted shut. The **** ports had paint in them. The air vents are dirty. I have outlets without covers. The dishwasher doesnt work. The neighbors dogs p*** in my yard. They were still renovating my apartment on move in day and asked me to move in later (which I could not do). The maintenance crew never finished their work.

• Initial Complaint

  Date:10/27/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Trinity Property Consultants (ReNew Harford) regarding the handling of my rental application. Before applying, I informed the leasing staff that my credit score was lower than their stated requirements. Despite this, I was encouraged to proceed with the application and to pay the required non-refundable application fee based on their assurance that I would still be considered.I submitted my application in good faith. However, I never received any communication, decision, or update on the status of my application. My follow-up attempts via phone and email went unanswered.Encouraging an applicant to pay a fee despite known disqualifying factors then failing to provide any response or decision constitutes misrepresentation and deceptive business practice. Under the Maryland Consumer Protection Act (Commercial Law ******), such conduct may qualify as a deceptive trade practice, particularly if the application fee does not reflect actual processing costs or if applicants are misled about their eligibility.This experience has been both unprofessional and financially unfair.

• Initial Complaint

  Date:10/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease with The Social at North ******* as a guarantor for my daughter. We moved my daughter out at the end of her lease on July 31, 2025 and was informed at that time that security deposits would be mailed to us within 45 days. The security deposit never arrived. Additionally, I received notifications to pay a move-out fee ($200) as stated in the lease. They requested that the fee be paid through the resident portal, however they turned off portal access after move out. I have made several attempts to contact the resident manager but staff turnover makes it impossible to speak with anyone who knows whats going on. I spoke to the current resident manager today (Ms. ******* and she informed me that I could bring a check or money order to take care of the move out fee. I drove 44 miles from my home to bring her the check only to be told she is gone for the day and all accounts have been forwarded to a collections agency.This company is horrible. I have also made several attempts to contact someone from their corporate office to get assistance without success. NO ONE returns my calls or emails. I am requesting assistance with getting my security deposit back. I do not dispute that the move out fee is owed however they did not make it easy for me to get it to them. I will try to contact the collections company about that. Thank you.

• Initial Complaint

  Date:10/23/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant at ************* , managed by Trinity Property Consultants. For months I have endured daily excessive stomping, pounding, and intrusive behavior from the residents above my unit. This is not normal walkingits deliberate, repetitive, and disruptive, occurring at random hours every single day. It has become a pattern that prevents me from resting, studying, and ********** addition, these neighbors have shown intrusive conduct, including watching or staring at me whenever I enter or leave my apartment. This behavior feels intimidating and has made me feel unsafe in my own home. Despite several reports to management, the only responses I received were to record the noise or call the police. No effective action or follow-up has been taken.I have a documented mental health condition verified by my therapist at **********************. The ongoing stress, noise, and sense of intrusion have worsened my anxiety, ADHD, and insomnia, which are recognized conditions under the Fair Housing Act. Management has been made aware of this but has failed to provide reasonable accommodation or a safe, habitable living environment.I am formally requesting that Trinity Property Consultants:1.Investigate the repeated noise and intrusive behavior;2.Issue a written warning or corrective action to the tenants responsible;3.Provide a written plan to resolve the disturbances and protect my right to quiet enjoyment and safety; and 4.Ensure compliance with Fair Housing standards for tenants with mental health conditions.This situation has gone beyond normal tenant conflictit is harassment that directly impacts my health and quality of life. I am exhausted, and simply asking to live peacefully without constant noise or intrusion. I expect a written response and resolution plan within 10 business days.

• Initial Complaint

  Date:10/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reported an active mold growth in my bedroom to the apartment managers on 09/03, requesting they test and investigate. Health concerns had been ongoing. Maintenance entered the apartment on 09/05, determined the growth not serious, and told us to clean it with bleach, while wearing PPE equipment to protect himself. No testing was done, no steps were taken for removal. After maintenance left, my roommate at home emailed another request to the apartment management, alerting them of the health concerns and that we suspected black mold. The apartment management told us that we would have to wait a week for the maintenance person to return from his vacation for further steps, during which we purchased our own mold test kit and paid out of pocket for the testing. Once the maintenance person returned on 09/15, he once again took a look, performed the bleach scrub himself, and determined the area safe, with no testing done. We requested he investigate the sheetrock and carpet sub-padding, to which we were denied. Upon receiving the results of the mold testing, it confirmed presence of black mold (Stachybotrys), and we promptly emailed those results to the complex. Only once those results were emailed did the apartment management take the situation seriously and take steps for mold removal. I have tried to request reimbursement for the mold testing ($73), and for the duration of being unable to inhabit my bedroom, which totaled 25 days, to which we have been denied and ignored.

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting January of 2025, my sewer portion of my utility bill has been excessively high, and i was living in ***** complex before with the same rent and it has never been that high. I gave the complex many emails regarding my bill, and they said it could be a leak, but no one has come to fix it or let me know about the situation not being fixed. I was constantly asking for compensation an this month they have ignored my email about the leak, and now i am forced to report it. They said they were contacting the city of *********** to check out the possible leak, but i did not get updated after that and my bill is still $200 pp in a 3/3 apartment.

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last 44 days yes 44 days the alarm in **** has been going off. We have documented all calls videod with sound the high pitched noise. Have **ntacted management and they dont even respond or call you back when you leave a msg. Maintenance no longer **mes over. We have called the fire **** they respond but cant do much. Contacted the alarm ** and they need management to call. We have called the governors office the state rep for north providence and they say its a management issue. For 2 yes and 2 months never ever had an issue. Called maintenance 1 time and they were there in 10 min. Then trinity consultants property management took over and nothing but trouble. The property manager wouldnt even tell me her last name so I **uldnt file anything. I have emailed the **rporate office and again I get the old standard answer you have to talk to property manager. Told them she doesnt ever call or email back. Well I was told thats our proto**l.

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear The Social 2700 Leasing Team,Following up from my last email, this past weekend on Saturday, September 27, 2025, I stopped by Building 30, Apartment 3013-B, to inspect the condition of the unit as well as get familiar with the community ahead of my move-in. Based on what I saw during my walkthrough, I find this unit not currently fit for occupancy. In accordance with Floridas Landlord/Tenant laws, specifically Florida Statue Chapter ***** Landlords Obligation to Maintain Premises, I am requesting in a delay of occupancy for repairs/cleaning to be completed based on the following: 1. A severely water damaged ceiling that has been left unaddressed and therefore is not in reasonably good repair/is susceptible to structural failure from normal forces/loads. The water damage is so severe, the ceiling is drooping which also leads me to believe there is a high likelihood of some kind of mold growing inside the ceiling.2. The garbage disposal is completed backed up/unable to drain and therefore is not in reasonably good working condition. This has also led to a build-up potentially hazardous stagnant water in the sink. 3. Varying degrees of yellowing stains along the upstairs ceiling.?Due to the above, I consider this apartment to be an unsafe living environment. Should these conditions not be addressed/repaired via a formal delay of occupancy, I intend to terminate the rental agreement due to noncompliance. Also, I will note that it appears the first amendment to the lease regarding a security deposit was forge using my digital signature.

• Initial Complaint

  Date:09/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had ongoing issues with a property under their management/ownership of - Arrive North ******** since 2024. I submitted several complaints regarding the constant broken elevators, inconsistent hot water, broken doors allowing access to the building 7 days a week, 24 hours a day (although they advertise as a controlled access building), pet urine and f**** all over the property, squatters in the stairwell. I was able to get a county inspector to check my water in my unit in July 2025 and it was not up to code, and that issue finally has been resolved. This after a year of constantly complaining and being told various lies and making me feel like I was crazy. When I complained to the property manager in May 2025 - **** ******** he told me it was a building wide issue and I wasn't special so deal with it. Prior management (****** *****) and maintenance personnel told me I had the issue because I didn't have a bath tub and only a shower in my master bathroom, so that was why I didn't always have hot water and then it was only 1 boiler was working. No management team has not been responsive and has only addressed the inconsistent hot water because they were forced to. I'm sick and tired of sending complaints to the management office only to be ignored. Every complaint was either ignored or met with some resistance or lie. The management company/owner has violated the terms of the lease and therefore should be held accountable. They have failed to maintain a safe, clean property with satisfactory building operational systems. The elevators constantly break and when they are working they randomly skip floors or don't come at all. I am seeking a refund of 50% of my base rent for the past 12 months. I can provide copies of my emails noting my complaints as well as my request for maintenance regarding the hot water as well as other issues upon request from Trinity Property Consultants.