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Business Profile

Property Management

Trinity Property Consultants

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see

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Trinity Property Consultants has 113 locations, listed below.

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    Customer Complaints Summary

    • 178 total complaints in the last 3 years.
    • 57 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/16/22 I was scheduled to tour a unit on the morning of 9/19/22. I called the morning of my tour to confirm and was told everything was good to go. Once I arrived at the location (************) *****************************************************, I was unable to do the tour because I was informed there were no units to view. I then asked if there was a model for viewing and was told no. The leasing agent, ***, told me he could give me a quote for a unit and something should become available soon to view. I applied day of 9/19/22 and was approved on 9/20/22. I received the lease to sign, but will not legally bind myself to a lease agreement when I have not received any further communication from the leasing office to answer my questions of concern or allow me to tour.I am now out of $50.00 for the application fee and $175.00 for the processing fees. I would like to request a full refund because this was not a failure on my part of not trying to get this resolved. I called again on 10/3/22 for updates and went to the ************ location. I was informed a manager will reach out to me and told again the unit is not available for viewing. If the unit was initially available for Sep 22, how is it not available for viewing? I was told that the Property Manager would call me, but never received a call. I have called many times after that. My last call was on 10/25/22 where I had to angrily request a supervisor with the answering service. My move-in date was supposed to be on 10/29.22 and I have not toured or been able to speak with an agent at the location. I spoke with the supervisor of the answering service who informed me that it wasn't much he could do because he's not with the property, he only works for the answering service when the property doesn't pick up the phones it goes to them. He said he would do what he can to get me a call back. On 10/26, I finally received a call from ****** at the property. I asked for a full refund of fees which has not happened.

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied to live at ************* which is managed by Trinity. I was provided an Offer to Rent with a picture of a floor plan that does not exist at the property. When i arrived to move in on 8/20 I realized that the apartment was not the floor plan, does not look anything like it.I went back to the Property Management and spoke with assistance Property Manager ***. She informed me that she knew it was not the right apartment and that their corporate company will not take the floorplan down, she advised me to speak with the property manager *******. I called ******* a few days later and expressed my concerns, she said that she did not see what the big deal was because my lease is only six months. She offered a bigger apartment and that I could pay additional rent, when i told her that I refused to pay more when they provided a fraudulent floor plan. I requested her leadership information, she gave me ***************************** email address. I reached out and there was no response for a month. So I emailed again and got a response. Nobody will address the fraudulent floor plan and they will not provide the apartment that I signed for or one similar. They are not responding now.

      Business Response

      Date: 10/31/2022

      ******, thank you for taking the time to share your experience. We apologize for the confusion. We understand that youve worked with ***** towards resolution and have since been transferred to a unit of your liking at the same rate. We have since removed that floorplan from our website. Should you need anything else, then please reach out to us at ******************************************************.

    • Initial Complaint

      Date:10/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The apartment are dirty filled with termites. I moved out and still waiting over a month for my security deposit back. The complex was bought out by another organization and unable to get in touch with anyone. ******** I call I get a new excuse, on vacation, not in the office, I don't know, will call back ect...

      Business Response

      Date: 10/18/2022

      *****, thank you for taking the time to share your experience. We searched our system for your name and email address, but were not able to find any record. Did you sign your lease under a different name and email? Could you please tell us which property you resided at?

    • Initial Complaint

      Date:10/13/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The nature of the dispute involves the return of a security deposit. I recently moved out of ***************************, located at *********************************************************************************. My apartment number was #**.******************** took over ownership of the apartments around the time when I was moving out, July 2022, and the previous owner has indicated that ******************** is responsible for remitting my security deposit. My contract for a year lease was with the previous owner, not redtail. However the previous owner indicated that she sent my security deposit to Redtail, so they have the money.I have an email conversation with the local *************** manager for Redtail that is at close to 35 messages at this point. I've asked a ton of questions, and been given very little detail. They claim that the security deposit has been mailed, but I have no way of knowing if this is true, or otherwise confirming it.I am owed $1,050 as a remittance for my security deposit. I was told Redtail had 45 days following the end of my lease (lease end date was August 1, 2022) to remit the security deposit. I still do not have my money.

      Business Response

      Date: 10/24/2022

      *****, thank you for taking the time to share your experience. Since this community is managed by Red Tail Residential, we kindly ask that you escalate with them at https://www.rtresi.com/.

      Customer Answer

      Date: 10/24/2022


      Better Business Bureau:

      The company has returned my security deposit. The complaint should be considered resolved. Thank you for the help.

       


      Regards,

      *****************************

       


    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently lived at the social 2700 in ***********,** I moved out in July and Im owed my security deposit back and Ive yet to receive it and we are now entering October its no way it should take this long to get my money back.

      Business Response

      Date: 10/07/2022

      ******, thank you for reaching out. Unfortunately management has transitioned from Trinity Property Consultants to Red Tail Residential. Please reach out to them for further assistance. Thank you.

       

      https://www.rtresi.com/

    Trinity Property Consultants is NOT a BBB Accredited Business.

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