Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Inverness Landing Apartments

  101 Inverness Lndg Birmingham, AL 35242-3836

• 

  Trinity Property Consultants

  13425 Fm 620 N Austin, TX 78717-1000

• 

  Seven Palms Apartments

  4065 S Braeswood Blvd. #150 Houston, TX 77025

• 

  South Shore Lakes Apartments

  3850 FM 518 East League City, TX 77573

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 3 I moved out of the apartment at ******************. My lease ended December 11, 2022. I have called ReNew Chesterfields business office everyday since December 6 to speak with the Community Manager regarding my security deposit. This is the only day that the receptionist answered the phone. After keeping me on hold for 15 minutes, I was told that she couldnt find her. I emailed the CM prior to this date and she was aware of the nature of my call. Since this date, no one at this business office answers the phone when I call. I call several times a day. I have also had other people call their office several times before and after I call and the receptionist picks right up for them. This was confirmation that they didnt answer my calls intentionally. Note: these people have a 314 area code number. Which indicates the call is coming from the ** area. This is the first indication that my request for my deposit was being ignored. The first communication was sent via email On December 9 from the CM. She stated she had been busy but wanted to email me to address my concerns. We exchanged emails. I hadnt gotten a response so I emailed again. She finally replied on December 19 stating she was out sick for a week and she was finalizing my statement and will make sure it goes out to the forwarding address. After not receiving the check by December 31, I emailed the Regional Manager to get an accurate update on my security deposit refund. In the email I reminded them both that the 30th day was approaching and I wanted to get this finalized; As the ** law states a landlord have 30 days to return a security deposit to the tenant. After that email, the wording from them changed. The next email from the CM sent now reads she have to contact support to get an update. She have to put in a ticket to get assistance. I replied to the email saying again January 11 will be 30 days that my lease ended.. At this point Im frustrated and I felt like they were giving me the runaround. Next email from the CM I heard back from Support and theyre showing that your refund was processed and sent out within days of the account being finalized. If you dont see the check soon, let me know and I can request to have the original check voided and have a new check issued. I replied on January 11 letting them know I still have not received a refund and requested the contact information to support. I also requested tracking for the check. According to them neither were available. Then the ** emailed the check was cuton December 22 and you should receive it within 5-7 days. If I dont, their accounting department will not reissue another check until AFTER 30 days from the date of the original check. This is also a conflicting statement from what I was told earlier. There are some inconsistencies in their emails . I believe they are intentionally holding my security deposit because I mentioned the 30 days in the emails. Instantly the details surrounding the status of the check changed. This company have not mailed out a check. They are being vindictive and holding my security deposit unlawfully.As of today, Wednesday , January 18, I still have not received my security deposit. Thank you for any assistance that you can give.

  Business Response

  Date: 02/21/2023

  ***, thank you for taking the time to share your experience. ****************** is managed by ******** Residential. If you would like to further escalate your concerns, please visit ***********************. Thank you.

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the showing and seen 2 vacant apartments. I explaining I needed to move in immediately so I wanted to only see homes available now. The leasing agent gave me a flyer with the current promotion. The application fee is waived and if I sign a 1 year lease the rent is cheaper for 1 year. She said the application process takes no more than 4 days and no one else can move into the apartment as long as I have a application on that apartment. 11/8-applied for ****** 11/10 -I called twice to follow up on my application. No answer. 11/11 -I called twice to follow up on my application and left a message. Never received a call back.11/14 -Called twice to follow up application and left a message. No answer or never received a call back. 11/18 -The leasing agent called and left a message to let me know they need a updated paystub to move forward with the application. 11/21 -Leasing agent called and left a VM 11/21 -I called and spoke with the leasing agent and let her know I received the message but I have been sick and couldn't return the call until today. I examined I already moved into another apartment because as I told her at our showing I needed a place immediately and thats why I asked her to show me the apartments that were currently vacant and was ready to move in immediately. She sold she understand. I asked when I will recieve my refund and she said they will have to mail it to my address on file, I explained I no longer there that I moved into my new apartment, she said I need to email her my new address so they can sent it there. She said it will be mailed to me no later than 21 days. I told her that was ridiculous and wanted to speak with her manager, she put me on hold for 30 minutes until I finally hung up. 11/21-I emailed my new address and asked that I receive a reply to confirm they received it. 11/22 -I called to confirm they received my email and leasing agent confirmed she did receive it. 12/12 -Called twice and left a message

• Initial Complaint

  Date:01/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is ***************************, I was reaching out for a higher level of help in regards to a move-out issue Ive been experiencing. I recently moved out of the Arrive at ************* last month 12/28/2022. I was in a month to month contract at the time of the Arrive taking over. During this time I was scheduled to move out September 1st 2022 but I needed a little more time before my move out date so I extended my lease from September to January 1st. Upon moving out 12/28/22 I was informed that the office was not notified of me moving out on my scheduled move out date of January 1st. It is now stated that I have to pay a fee for 3months for ******** dollars due to me not writing a letter stating that I was going to move out on the date I agreed to in my lease for January 1st. I believe this whole process is a misunderstanding and I wanted to know what I can do to not have to pay this fee. While living at The Arrive and former property name The Point at ************* I was a great tenant with no complaints filed against me and I also payed my rent on time every month. Is there anyway someone can assist me with this simple mistake of not having a written letter before my move out date to avoid the fee of **** dollars? The local leasing office is not helpful and they fail to explain my lease fee according to contract for failing to write a 90 day notice for a 90 day lease extension. My lease was extended for 9/1/2022 - 1/1/2023. I want this to be documented and if possible can someone from the BBB help me reach out to the corporate office and speak with someone in regards to this issue. I've tried reaching them for the past two weeks even submitting a ticket #****** with their ************************************** zen desk service and I've still haven't been able to speak with anyone. I was unaware when signing for a 90-day extension that I had to send a letter stating I was moving out the same day of me signing stating I was going to move out in 90-days.P: ************

  Business Response

  Date: 01/20/2023

  *****, thank you for sharing your experience and patience. After investigation, we understand the the fee has been removed. If you have any questions, please reach out to ************************************************. Thank you.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with bad service from this property management company since I moved in on of their units in *************. The Apt wasnt fully cleaned and I was told on several occasions the cleaners would be coming. I moved in the end of Oct. and no cleaner came until a day before Thanksgiving. The unit also didnt pass the inspection fully before moving in. They sent the inspection guy over without no one from the office or maintenance ppl coming to fix why it failed. The inspection guy said he was failing it again. I had several things broken in the Apt and the washer and dryer was loaded with pet hair which I am unable to get out. I have went to the office over 20 times to complain and I was told on several occasions they forgot or it was going to be handle. I also had been dealing with bugs since I got here and it took them several weeks to handle the issue as well as maintenance coming to fix any of the issues wrong with the Apt. the cleaner that was sent over admitted my unit fell through the cracks because nothing was cleaned, the stove and oven was filthy along with seasonings still being in the cabinet. I am at the point I do not feel comfortable living in this Apt. they passed the inspection without fixing the issues and they have not kept up what was supposed to be fixed in this unit.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/18/22 I applied for an apartment, after I was approved I decided not to move to the new place. I was given 72 hours to cancel the lease as I did. I called and I was sent a letter that I would get a refund its been almost 2 months and every week I call they tell me the next week. I was told by ***** the employee said I couldnt speak to account for some reason. I need help getting my money back.

  Business Response

  Date: 01/09/2023

  *******, thank you for following up. We appreciate your patience. A check was cut on 12/29 then put in the mail. You should be receiving it any day now. Thank you.

  Customer Answer

  Date: 01/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:12/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My debit card was used to apply for an apartment for my daughter on 9/11/22. The $100 is refundable. Her application was cancelled and a refund was requested. We received an invoice by email for a check for the refund to be mailed out, but did but receive the check. Ive called multiple times and provided my address for the check to be mailed for the refund and have not received any assistance.

  Business Response

  Date: 01/17/2023

  ********, thank you so much for reaching out. I apologize, but I wasn't able to find an applicant under *****************************. Could you please share the applicant's first and last name as well as which apartment community they applied at?

  Customer Answer

  Date: 01/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have patiently waited 4 days for a call from the rental office with no response. Unfortunately, this has been the same delayed service I received as a renter. I am requesting that someone go over the astronomical charges on the outstanding charge list. Specifically, the mini blind charge, countertop charges and carpet cleaning. There was only one set of blinds in the living room that needed to be replaced, so I am not convinced that I should have been billed $200.00. Is this charge for only 1 set of blinds or all in the apt. Please provide proof as I have a video of the apartment to back up my claim. As for the countertop, it was dry rotted prior to my move in, but went unnoticed because it was concealed. The previous landlord was aware of the damage, but never repaired. Also please explain why I would be charged for a carpet cleaning, when carpet is replaced when rented to a new tenant. I lived in the apt for 4 years. I highly doubt that the carpet was salvageable.I should be ONLY be responsible for the $100 cleaning charge.I feel like I am being victimized because management was unpleased about my move out date. To make up for it Im being nickel and dimed and unfairly charged. I am a single mother with 2 young children and need every dollar to survive. Not only do I feel that management is being vindictive and unprofessional they also provided me with incorrect information that led me to make the $180 overpayment in my rent. I should be entitled to this mainly because it was an error on managements behalf.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently live at The Social at ************* in ******, **. I have lived here since August of 2021. Since I moved in, *** had many problems and my friends have had many problems. Trinity is a hard company to get in touch with. Lets start with move in. When I moved into my apartment, the two management employees (******** and ******** were their names, I believe) came around and asked if we had any issues with the apartment. We hadnt had time to check the place out, so they told us we could text them pictures of any damages that were there. I sent a few things (a pic of a damaged shower floor, for one). I have no idea if these were recorded, but I wouldnt put it past our office to try and charge me for them when I move out. We have water damage (already there upon move in) in my bedroom and in the living room/kitchen areas in our townhouse that we have tried to have fixed, but to no avail. There were black widow spiders in my closet. The office said theyd call pest control but didnt. Our AC unit sprayed black stuff everywhere. Changed the air filter and it still happens. More recently, though, many residents have noticed that our power bills are going through the roof for no reason. Were told to contact **********. Nothing gets fixed. Now we have a tow truck that randomly shows up and takes away cars when what we really need is a nighttime security patrol because of some safety issues that have happened over the last few months. We have mail disappear. My roommates rent and utilities are on my account and they wont fix it. Our front door has been extremely hard to open and close since move in (my 5ft 110lb roommate needs help closing it sometimes). Our outdoor electric outlets dont work. This is only some of whats been going on. Trinity doesnt answer the phone or have a public email. I want to know why my power bill is so high, and I want a security guard instead of a tow truck. Many other residents agree. I pay too much to deal with this. Thanks!

  Business Response

  Date: 12/19/2022

  *******, thank you for taking the time to share your experience. Earlier this year, management was transitioned to ******** Residential. If you would like to escalate your concerns, we advise that you reach out at https://www.rtresi.com/.

  Customer Answer

  Date: 12/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me, thought many of my complaints took place before the transition to new management. 
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well, I already emailed the feedback address a week ago and haven't had a response back. My three roommates and I have been having a difficult time with The Social West **** and we haven't even moved in yet! In October, we signed leases for a 5 bed 3 bath unit for the 2023/2024 school year and were waiting for our last roommate to sign. Friday, December 2nd, my roommate received a call that our fifth roommate wouldnt be able to sign with us, due to how long it took her to make a decision, and that they would be filling her place with a random roommate. Our options were to either keep the five-bedroom or move to a four-bedroom. My roommate asked if they would be able to give her time to consult the rest of us (due to the fact this problem was never communicated to the rest of us by the staff) and they said that it would be no problem. Sunday, December 4th, we made the decision to keep the five bedroom and asked if we would be able to get the contact information of the new roommate. The staff told us they would make note of our decision, but didnt know whether or not we would be able to get her information, so wed receive a call from the manager the next day. This brings us to December 5th, when my roommate received a call from one of the staff members, saying how we would no longer be able to keep our five-bedroom unit because they filled one more spot in the unit than they were supposed to and that our only option would be to choose a four-bedroom unit. When she tried asking questions, they basically told her it wasn't their problem. They also said that they didn't recall having contact with her before the call on December 5th, even though I have texts from my roommate after she's been on the phone with them. They also had on our account that we were ok with splitting up even though we never once had agreed to that. I'm wondering how one minute we have the unit that we were promised and signed a lease for, to not having it the next.

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent this email to Trinity back in July 2022 and have been given the run around. They said they cannot find my account or that I owe anything. However, they will not tell the property to cease giving information to other apartments that we have applied for that we owe them money. Which is affecting us being able to rent.