Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Trinity Property Consultants

  2000 Asbury Sq Atlanta, GA 30346-2423

• 

  Trinity Property Consultants

  211 W Longleaf Dr Auburn, AL 36832

• 

  Trinity Property Consultants

  100 Bush St #1625 San Francisco, CA 94104-3941

• 

  Trinity Property Consultants

  3530 Old Chamblee Tucker Rd Doraville, GA 30340-4158

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to the apartment complex Arrive *********** located in ***********, ** that is managed by Trinity Property Consultants. They have a requirement for renters insurance, we provided them that has always been under my name and my wife's name has never been included so I placed a $10.95 charge for February and told us that my wife's name would need to be added and once they receive the undated renters insurance, they would remove the $10.95. We followed their instructions and my insurance company, State Farm added my wife's name to the renter insurance policy and they did not remove the charge. I took this up with the manager at Arrive *********** who refuses to remove the charge and the regional director by the name of ******************* who works at Trinity Property Consultants who did not reply to our inquiry. I have all relevant communications via email saved if there is a way to forward them. We dealing with an unrelated issue with Arrive *********** surrounding a damage to my car for which they've been extremely hostile in working with us even though they were responsible for the damage to my car so I feel them refusing to credit us $10.95 is all in retaliation. We do not feel they are entailed to any money other than the rent agreed upon by the lease contract and the renters insurance proof was given to them. Any assistance that can be provided would be greatly appreciated.

  Business Response

  Date: 04/24/2023

  ******, thank you for taking the time to share your experience. We require all of our residents to provide proof of renters insurance, or to opt into our monthly **** program. Upon investigation, we discussed needing your spouse to be added to your renters insurance police in order to be accepted. The **** charge was automatically applied at the beginning of the month, then you supplied an updated renters insurance police on 3/1. As an act of good faith, we will reverse the $10.95 charge by applying a credit to your account. Please reach out at *********************************************************** if you have questions. Thank you.

• Initial Complaint

  Date:03/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last year, I have been inquiring about the unusual increase in the water bill. For month my leasing office has brushed me off and my emails have went unanswered. Until they told me the water was no longer submetered but community based. They made this change unbeknownst to us and midway through residence leasing agreements. So instead of getting charged for only what I use, I am getting charged for the communitys usage. Every week the leasing office sends out memos of them power washing and cutting the water off in building 3 or there was a pipe burst. Its unclear if we are paying for these things as well. Also, my bill went from averaging $50 to now $200. The leasing office refuses to look into the issue and seems to not care about their residents. They will not give me any information and even refuse to do whats in the best interest of their residents. They wont cap it, wont give us insight to how to lower it, nothing I am supposed to stand by and watch my water bill be $500 next. I need help

  Business Response

  Date: 04/04/2023

  ******, thank you for reaching out and sharing your experience. We understand that ************* recently started using Conservice, a 3rd party utility billing company that allows our residents to pay their utilities along with their rent directly to their property. The water charges are determined based on usage by The ******* ********** of ***** Shed (DWS), and Conservice simply bills that exact amount to each of our residents. We are working with the ******* DWS to understand the causes of the higher than usual water bills for many of our residents during the months of December and January. The ******* DWS has assured ** that we will see adjusted amounts due which will be drastically lower on the next statement received from Conservice. Since Conservice bills two months in the rears, you will not see this change until next month when February's bill posts and will be due with ***** rent. If you have any additional questions, please reach out to ******************************************.

  Customer Answer

  Date: 04/04/2023

  Conservice is not a new entity. I have been living here for 4 years. We have always used conservice. I hired a lawyer to look into the issue and it was discovered that Trinity Properties, your company signed a new contracts opting for community usage. I am not billed based on my personal usage, I am now billed on a community usage and it is divided by the number of occupants we have. YOUR COMPANY made this desicion I have bills were I was only paying $70 now it is $200. This is a result of the new contract your company signed with ******* Watershed. I have asked multiple times if your company can request that ******* Watershed checks our piping systems and meters because each month I have watched my bill increase. Your company has done nothing. This change in the contact was also made midway through our leasing agreements. I never signed a new lease explaining we were no longer sub metered. So your reply is a lie. Residents at Renew are forced to pay the water bills with our rent which is why everyone just pays it. I would refuse to pay it if it wouldnt make my rent marked as late. I have spoke with Conservice they are just the billing service, they have also provided more answers than my own leasing office. I will begin to bring this water problem to other residents attention if a resolution is not found. All I have asked on multiple occasions is to look into why the water bill is rising at an alarming rate each month. You can try to convince someone else that a $200-$300 water bill is normal, but I know its not. Thank you I look forward to some real answers. Attached is proof my water bill was under $80 with conservice prior to your company took over our complex. I can provide more evidence as well. 
  

• Initial Complaint

  Date:03/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** of ************, **, had posted an apartment as available online. I paid the $250 application fee but my application was cancelled. I called to inquire why it had been cancelled, they returned my call and left a voicemail that the unit was no longer available. I then called back, emailed, and went on site in an attempt to receive a refund of my application fee for a unit that was never available and never heard from them again. This is illegal and I will file a lawsuit in small claims court, not to recoup my lost fees, but to stop the greedy company from steeling hardworking peoples money.

  Business Response

  Date: 03/27/2023

  ****, thank you for reaching out. Unfortunately, we no longer manage ******************************** and cannot assist. You will need to reach out to ******** Residential at ***********************.

  Customer Answer

  Date: 03/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, this is my second time having to use the BBB with my apartment complex as they never answer the phones, and IF they do, it's always "We'll get back to you later," yet they never do. This is month 4 where I am being charged pet rent on an animal that has passed on. I went down to the office and spoke with them about it in December, and was told I'd get a credit for December as well as the charge to be removed by January 1. I have since called and left multiple messages. Yet here we are, in March and they're still trying to charge me for an animal that is no longer here. I would like my money back, since I can't just not pay my rent I'm forced to pay the upcharge for this c*** otherwise I'd be removed from my dwelling. It's ridiculous that I have to use the BBB a SECOND time as they only responded the first time, when they stole my vehicle, when I finally filed a complaint here. I have been patient enough.

  Business Response

  Date: 03/01/2023

  *******, thank you for reaching out. ******************************** is managed by ******** Residential and we recommend you reach out to their corporate team at ***********************.

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, this complaint is for an apartment that my sons is in. **********, *********** the Social Block managed and or owned by Trinity Property Consultants. I have been complaining of his living situation since the day of move in. They were supposed to prove me wrong and fix any and everything for the kids 2 that are in the apartment. The place is horrific, gross, old water damaged floors, appliances that are on there last leg, filth and mice and roaches crawling on walls. I have even emailed there office since September of last year multiple times, contacted there office and on-site office. But management constantly changes so you never get helped. I am requesting that they compensate us for the rent that we have payed, around ******* monthly since July of 2022. We are currently in a new lease that wont start till next semester, so he is still living at the Social Block for now until that time, and yes we pay rent every month. Thanks.

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in this apartment complex in September 23, 2022. And no sooner when we moved in the refrigerator went out and we reported it. It took them two weeks to replace the refrigerator and our food all went to bad. They refuse to replace our food so we had to replace it ourselves. I am disable on a fixed income so I have to spend my money wisely. Now its February 25,2023 and here we go again with the same problem with the refrigerator gone out again . Today 2/25/23 would be a whole week and the refrigerator is out again. They refuse to fix the refrigerator my food in the bottom of the refrigerator has all gone to bad, I cant even cook dinner because I dont have anywhere to store my leftovers and again they refuse to replace our food again. Its has been one thing after another at this apartment complex. On top of that my husband vehicles got towed twice for ***** stuff like his tire was on the line and they said that he was double park. And we was told that we could park our vehicle anywhere in the middle of the parking lot, but then when we confronted the assistant manager he change the story and said anywhere it was stated visitor parking. And the last of the complaint is that we cant listen to our television with our sound bar on we needed to turn the sound bar off and listen to the tv itself because the people who lives over us want us to pretty much to be quiet while everyday they walk hard so we hear them, they seen like they move furniture everyday and on Sunday they have church and make a lot of noise but they didnt tell what they do upstairs in their apartment which is their business. I dont bother nobody I stay to myself my husband work doing the day. I let them do them I dont complain about their noise but the management wants to come and tell us what we are doing but dont seem to care if the refrigerator get fix or our food go to bad and not even going to replace our food that we have lost since we moved in the apartment. So we are buying our time because we are out as soon as our house is done and all is are dotted and all t s are cross we gone.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has broken many ********** rental laws. They are attempting to charge a lease break when they broke their own lease by not providing me with safe and adequate housing. They have attempted to bully, manipulate and threaten to get this situation to go away. They have ignored complaint after complaint and avoided us as tenants to further avoid confrontation and solutions. The manager of the complex constantly plays favorites and has failed to follow ***************. They lack bookkeeping skills and data collection. This situation has led to a mass exodus of tenants leaving because of the lies, the profitability tactics which many considered unethical, and the lack of communication rental knowledge. We have to pay the real estate fees; we have to pay for them watering the lawn, we have to pay for the bug spray (which they never showed up). They pay for nothing and demand more money. I want my deposit back, and I want them to never contact me again. They rob, cheat and steal from tenants.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on jan 1 2023 @12.05 our my ceiling crashed in after complaints for over a year.they sent out inspectors(3) they looked said it will be taken care of but only to find out they were buying the property(it happened I know the name changed 3 times).We never got in contact with a person in management until the jan 2 only some maintenace guy who told us round 1:30am (after we called all the numbers for bout30 mins out in the cold on new years all the gun fire alll the gun fire the we called the fire ***** He told us our apt condemed and here is a key to apt arund the corner yall got to buy some sheets and bug spray. We had no food clothes money to buy stuff and the heat didnt work. I need todictate a lot of this on phone but the proprty mgr addmitted to wrong materials used to hold up ceilings(on video) and many more apts. But they lied the ceiling almost killed us and damaged a lot of our personal property(my grand kids bank we made by hand im am teaching them skills) We got bullied by the maintenance our privacy was violated by property manager and maintenance staff I have many videos and pics to back this up we have beeen homeless for weeks now because they will not pay for our stuff they damaged because of faulty ceiling(pics} No privacy not once not did they clean the apt but 5 days later said we have 1 hour to move back in to old apt it was a hazmatt zone(pics and videos) I need help expressing this situation My wife has medical issues (cancer) I need to talk to someone

  Business Response

  Date: 02/10/2023

  *****, thank you for sharing your experience. After the incident on January 1st, 2023, we immediately put all affected residents in a hospitality apartment unit while we assessed the situation. All repairs were done by January 6th, 2023, and there was no reported damage to the belongings in the unit. Two inspectors followed up and found nothing in violation. All of this was very unfortunate, and we invite you to reach out to our Cares Team at ************************************** if you would like to further escalate. Thank you.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied online at the **************** Apartments in ********, **. The website price listed the ranch 3 bed/1 bath for $1780 per month as a winter special price. I applied and received an offer to rent with the price of $1780 per month and it included a prorated amount $114.84 and deposits $400.00. I paid $200 to them, $100 holding fee and 2 $50 application fees. After my third phone call with the leasing office manager, she told me she would not rent it to me for the quoted price of $1780 per month, that the apartment goes for $2900. She kept my $200 and then relisted that apartment for $2000 per month, after telling me it was going to be rented out at $2900. I have called back a multitude of times trying to get my $200 back, but no one from that company will call me back.

  Business Response

  Date: 02/09/2023

  Hello ****,

  We do apologize for the system glitch in pricing. As our Regional Manager stated in her email to you, the rent on that home is $2000. We never pulled the $100 holding from your card and we've already mailed out the check for the $100 in application fees. Your application was never processed so your credit was not impacted. This is never a situation we want for our applicants and will work to ensure this does not happen again.

  Thank you.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in in October of 2022. My roommates moved in before me in August 2022. They were in contact with the leasing office because my room needed to be fixed before I moved in. The carpet is lifting/exposing nails, the bathtub is peeling terribly, and I dont even have closet doors/mirrors. We have been told many, MANY times that it would be fixed very soon. Its been 5 months and absolutely nothing has been done at all. So, Im constantly stepping on the exposed nails, my shower looks horrible and I still dont even have closet doors/mirrors. The guy that says hes over my building just sits in the office all day. Five months of nothing is unacceptable and Im so close to having a city inspector come inspect my living environment because of how terrible it is, including all the lint build up in the dryer duct that is definitely a fire hazard!

  Business Response

  Date: 01/23/2023

  *******, thank you for taking the time to share your experience. Unfortunately, Trinity Property Consultants no longer manages The Social 2700. That is managed by ******** Residential. If you would like to further escalate your concerns, please reach out at ***********************.