Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Trinity Property Consultants has 113 locations, listed below.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Trinity Property Consultants

  2000 Asbury Sq Atlanta, GA 30346-2423

• 

  Inverness Landing Apartments

  101 Inverness Lndg Birmingham, AL 35242-3836

• 

  Trinity Property Consultants

  13425 Fm 620 N Austin, TX 78717-1000

• 

  Seven Palms Apartments

  4065 S Braeswood Blvd. #150 Houston, TX 77025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter, *************************, and I are being charged for utilities that are not corresponding with the dates, amounts and email provided from the company. ***** sent an email stating that we would receive a bill on June 1, 2023 that would be higher than normal because it would be for 3 months (april, may and june) but then i got another charge for almost the same amount on July 1, 2023. I have asked several times for clarification and after several emails, I was sent 2 bills but they do not match the dates of the email that was provided by the company and they were for the same amount almost, yet the email said one would be higher. One bill does state it is for 3 months but not the months listed in the email, the other is for one month, yet it is the same amount. I have asked numerous times for clarification and nothing, I have left voicemails and no call back. I have been waiting on this for a month. There also has been no one there since May 21st so not sure how the utilities could be MORE than they were for the previous 3 months when someone was living there. We also have had several maintenance issues with little to no repairs. Flooding in the kitchen for 2 months, told they fixed it and it is still leaking, air does not cool properly, sink does not drain, etc. Again, took months to get taken care of. The staff is rude and will not help. They also charged for fees that were not correct. We have been overcharged several times. The apartment is not where it should be. Dishwasher does not work either. I have email correspondence to show all of this.

• Initial Complaint

  Date:07/12/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************** Row failed to address concerns prior to move in. The refuse to change the date on the lease and Trinity Property management refused to assist in rectifying the situation. The tenant suffers from clinical depression and this situation is making her health issues worse. The mental destress the lease is going through, being leased an apartment she can not move into though it was promised to her multiple times it would be ready and efficient is distressing and making her mental health decline. So much so we are requesting the lease be made null and her funds returned to her. On move in the apartment was ************ in cabinets, fridge dented and not cleaned out. False wood flooring dirty and base boards with grime on them. The leasing agents told ************** on July 3rd that they would address all her concerns but yet they failed to. If ************** did not have a disability, mentally and physically would she have been treated with more respect and regard probably so.She received a failure to pay rent notice after providing a cashier's check. The leasing agents refused to respond to her emails after she signed the lease. This has cause great confusion and distress and neither ************* Row nor Trinity Management Consultants are reaching out to rectify the wrongs committed

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complex is constantly turning off the water with no warning or acknowledgement. Within the past 2 months, we have been without water around 10 times. When asked about this issue, management always says they don't know. Management allowed maintenance into my apartment while I was away without asking or even sending me an email to let me know maintenance was going to be in my apartment. They worked on the breaker and cut a hole in the wall. The hole causes a bunch of dust and debris to fall onto the floor, which was left for me to clean when i returned home. While working on the breaker, maintenance turned off my hot water and after talking to neighbors, this turning off of hot water was a common occurrence. The front door of my apartment has a noticeable gap between the door and the doorframe that allows bugs into the house. When I told management about this, they said there was nothing they could do. I have attempted to call the office at multiple points and times throughout the day and am almost never able to reach them. they are unprofessional and do not care about the well being of their guests.

• Initial Complaint

  Date:07/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/27/23 I joined the Landing network to live in a 1-bedroom in Cadence apartments starting 4/1/23. I selected Landing as my solution because of the advertised flexibility to transfer between apartments and there were many options in the ******** ***** On June 19th, under the direction of the General Manager (*******************), I requested through their app a transfer to a 3-bedroom at Wyndchase effective 7/10/23. I received email confirmation on 6/19 of the reservation.On 6/20/23, the ** explained that the apartment was not installed and so wasnt available. He offered me two alternatives in neighboring cities with significant commute implications. I asked about other options advertised in ******** on the Landing website and he told me none of them were available. Further, Landing rented my apartment as of 7/10/23. As such, I was homeless as of 7/10/23. On 6/23/23, I followed up with the **. At that point, he reinstated my Cadence apartment. That at least ensured I wasnt homeless.I am still in need of a 2- or 3-bedroom furnished apartment in ******** starting 7/10. As of 7/1/23, Landing is still advertising the following options are available in ********.Oakbrook, 3-bed, available 7/24/23 for $5780 per month Wyndchase, 2-bed, available 7/22 for $2904 per month Wyndchase, 2-bed, available 8/3 for $3483 per month Since the ** told me these werent available, Im forced to look outside the network for housing options. The cancellation policy requires 30 days of notice and an early termination fee of 30 days for an early termination from the network. My preferred resolution is that Landing honor its promises and transfers me to one of the advertised apartments, preferably be the 2-bedroom that is available on 7/22. Additionally, I would like them to agree to a two-week notice of termination, with no additional fees. Alternatively, I request they agree to a one-week notice of termination on my current apartment, with no additional fees.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While applying for an apartment, I paid the $50 application fee which I was made fully aware was not refundable (as is the standard).Because I was fond of the particular unit I had been shown, I was told I could put $200 dollars down to hold the apartment until move in several weeks later (no mention of this not being refundable). My application was immediately denied citing "credit" despite having a 640 credit score and verified income of 5k/month. the $50 application fee immediately cleared while the $200 dollars remained as "pending" in my online bank statement for 5 days before being completed. once I noticed the charges had not *** reversed, I attempted to reach their office for 2 days via calls and email with no response. after calling their main office, I was furnished with a different phone number that was not listed on their website and a woman immediately answered and after I explained my situation I was rudely told I'm not getting my money back and I should have been told that. (again, I was not told this). further investigation of their reviews on ****** has revealed an apparent pattern of this unscrupulous behavior.

• Initial Complaint

  Date:06/08/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trinity Property Consultants manages an apartment building in ********* called *********************. My daughter and I signed a one-year lease in April 2022 and renewed our lease in April 2023. Beginning in January 2023, we opted to purchase renter's insurance with Liberty Mutual in order to not have to pay the rental insurance policy provided by the management company because during the last 3 months of 2022, repairs were being made in the building which disrupted heat and water for weeks at a time and their insurance does not cover alternate rentals during such disruptions. I provided/uploaded a copy of the insurance into the resident portal during the month of January and notified the apartment manager that I no longer needed their rental insurance and expected her to remove the charge the next month. When the charge was not removed the following month, I called her again and she indicated that the policy needed to have VA7 ****** Place LLC as the landlord before she could make the change. I contacted Liberty Mutual who made that change, and I uploaded a corrected document in March 2023. Again, in the month of April 2023 and every month subsequent, I have been charged rental insurance. I have even given her a physical copy of the rental policy and she refuses to remove the rental insurance charge. The company owes me $23.90 for ********* rents. Beginning with the renewal of my lease in *** 2023, the management company has been charging me for pet rent when I do not have a pet and the signed renewal lease does not show that I have a pet and that I owe pet rent. She is accusing me of uploading a picture of a pet in April 2022 that she says is the pet I have in my apartment. That pet picture is not showing up in our resident portal records and she refuses to provide ** with details as to where this was uploaded. She refuses to remove the pet fee. The company owes me a refund of $50 for *** rent.

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint to the Better Business Bureau against Trinity Property Consultants (Arrive Los Carneros II), their agent *********************, and ***************************. Attached to this complaint is the original correspondence detailing the fraud and theft committed by Trinity Property Consultants and their agents. Trinity Property Consultant through *************************** is illegally and fraudulently reporting a concocted debt to tarnish our credit and continue to harass **. We are demanding that this illegal and false reporting not only be removed from our credit report immediately and all collection notices and activities cease, but we are also reiterating our demand for the full and complete refund of all monies paid to Trinity Property Consultants in the amount of $5,142.16.Trinity Property Consultants has allowed their agent ********************* to illegally, maliciously, and fraudulently attack our credit, harass **, and cause undue harm and distress. Trinity Property Consultants intentionally practices bad faith business by renting uninhabitable units, bringing in tenants with false promises, and makes their lives so miserable in the apartment that they are fleeing their home for safety. Crooks such as Trinity Property Consultants and their agents should not be allowed to inflict harm and damage on the public and must be held to account.We are ready to pursue this matter to the fullest extent of the law to regain the rent and security deposit monies paid as well as damages for false credit reporting, harassment, and inflicting pain and suffering. Therefore, we are submitting this complaint with the Better Business Bureau to recover in full our rent and security deposit totaling $5,142.16 and for the immediate removal of any and all negative reporting on our credit reports.

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On behalf of ***************************, a recent tenant at the Social 2700 room ****c who has been sent to collections. I am seeking a resolution to this as these college housing companies take such advantage of college kids and we are helpless. ******* moved in Oct 20th. Paid $495 for Oct rent. No key to his individual room, but promised to have it for him by the end of the day. The room was unlivable. Filthy, garbage everywhere, mold on the floor, shower, and toilet. (All documented). The toilet didnt work, and the air was broken. I spoke to the manager who came and looked at the room and agreed it was unacceptable and would have housekeeping turn the room over properly later that night or at the latest, the next day. He agreed there was mold and agreed to have the flooring replaced and the unit sanitized. Taking him at his word, we continued to move in and did as much cleaning as we could to make it bearable to finish the move in. My son had to be treated for mold exposure and had to stay with his sitar because the room was making him sick. All conveyed to the leasing office. After 13 days of repeated phone calls and emails, with no response, I flew to the complex (from *****). Spoke to Leasing Manager, ***********************. Let him know I wanted to terminate *******'s lease due to unlivable conditions, and stated he is being treated for mold exposure from his room. He stated "We looked at it, it's just mildew" which made me pause because mildew is a form of mold and can still be very dangerous for people with lung disease, like my son. **** also said that my son would be charged in full for the lease or I could find a sublease. I stated that the room is unlivable, and I could never ask another person to live in that room until it was properly turned over and the flooring/mold removed. He then told me to email him, and he would forward it to the regional rep. I have yet to hear back from anyone. He moved out on Nov 1 due to unlivable conditions.

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my rent increased $754.00, this is too much of an increase for anyone to afford. I was told by the Manager that she comes from ********** that has laws to protect you and too bad for you in **************** as they do not afford any protection to the renters. i told the Manager that this is too much and i would need to report her to the BBB, she laughed, please note i have paid my rent %100 on time and have never had any complaint against me living here.

• Initial Complaint

  Date:05/19/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non-Monetary eviction February 2022, account charges per my lease agreement were not accurate, the 1600$ I put into the court registry was never deducted from my account, and a payment plan that was agreed upon and documented was not being upheld on their end, resulting in plenty of late fees put on the account automatically. I tried to fix the issue by talking to someone from the leasing office, but I was informed that the prop manager and regional director weren't with Trinity Prop anymore. I tried to speak to the new regional director about my account, but they said that they would need to get in contact with headquarters and get back to me... but never did. I paid roughly 1200$ on the account before it closed and that did not go to rent, but instead legal fees and lease violations that I had no intention of paying before my rent, which also lead to more late fees. I never got my deposit back even though I had the place professionally cleaned per the lease agreement. Also per my lease agreement, I am only to pay off my rent if it was vacant during the time of my lease which was to end July 30, 2022. I moved out on March 17th, 2022, and my old roommate and classmate moved back in, the leasing office rented out my room to someone by mid-late April. This all should be documented, traceable, and verifiable by the current regional manager. I spoke to a billing manager named ****** about my situation early this year, he said that everything that I said about my account was accurate with his records, but the matter was completely out of his hands as he was not in charge of my account anymore since I am no longer a resident. I feel completely neglected as a young black woman pursuing a dual degree in biochemistry and public health at ************************ . Please get back to me at your earliest convience if any documentation is required of me. My email is ********************** and phone is ***********.