Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Inverness Landing Apartments

  101 Inverness Lndg Birmingham, AL 35242-3836

• 

  Trinity Property Consultants

  13425 Fm 620 N Austin, TX 78717-1000

• 

  Seven Palms Apartments

  4065 S Braeswood Blvd. #150 Houston, TX 77025

• 

  South Shore Lakes Apartments

  3850 FM 518 East League City, TX 77573

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey there, my name is *************************. I am a resident here at the Hub. I have been living under poor conditions for almost two months. My AC unit has been broken since the end of September. I have made numerous maintenance requests through the office as well as with site maintenance. Im not able to sleep comfortably at night because of the heat and I have lost income due to the environment. I have been incredibly patient with your team but I am now considering taking legal action against whomever it may concern. I have also received an eviction notice because of late payment of my rent but I do not feel comfortable paying if the complex continues to neglect my living conditions. I don't know what to do anymore.************************* ************* ********************* Apt number 313

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont even know where to startI was 7 months pregnant when we moved to Arrive **** with a toddler. I was so excited that my partner and I finally had a place to ourselves. Id rather speak about all the issues to a live person. The BIGGEST and most IMPORTANT issue weve had living here is roaches and MICE (at least 10 mice so theres clearly an infestation). From the first week of living here we have had non stop roaches (we didnt even have a lot of furniture at the time and were still living out of boxes) we probably seen/killed over 30 roaches in less than a span of a month. Property management doesnt give a **** and have ONLY said that we could move out (as if to say thats the ONLY solution) (no other options were given)Ive been reaching out to the health department but I cannot get a live person. I will continue to reach out to them until I can get a hold of them. I have all documentation with management and it shows how often I was ignored when expressing concerns about pests and other issues. My children are breastfed but are getting sick and Im not sure wether its from the continuous mouse droppings or my excessive use of cleaning g products to rid the house of mouse droppings. I feel as if Im sugar coating what is going on because we have not only living in constant fear but staying at other folks houses because of the mice. We put this door block thing under the doors so they couldnt go in our rooms and they chewed right through them. I not only want my security deposit in full and 0 responsibility for our balance due (we are breaking our lease) my entire maternity leave was spent looking for another place to live and we only now 2 days before we move out found a place. The apartment should be condemned. I feel as if Im also *********** receive reimbursement for our moving expenses. The entire course of our stay has been H*** and I need something to be done before I take legal action.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trinity Property took over my apartment complex 8 months into my lease. 2 months after they took over the came to me about owing $645. The amount was due to a $129 discount i was getting from moving there and being a new tenant. I sat down with their financial advisor and she stated the amount is from the previous complex making the mistake by not adding the discount to the first 5 months of my lease which resulted in $645. I thought this mistake was resolved as I went into the leasing department on 3/28 to have this resolved but clearly they did not. But In my rental ledger from 6/01 until this current date , i have gotten my monthly concession of $129 every month even with when trinity took over as I was supposed to. Trinity stated that its a debt owed to them and theres nothing they can do to fix this is*** other than for us to pay it. I showed them paper proof signed from both I and the previous owners that I was due to get the monthly concession from the beginning of my lease. They agreed that I do get it and it was a mistake from the previous owners but they can and WILL NOT fix it. They now have decided to take me to court for an amount of $1155.09 for not paying rent for 10/01-10/31 , which that is not the case because i have receipts that I paid my rent for the month. The leasing office told me it was for the first 5 months that they didnt add the monthly concession. It seems like they dont even know what theyre suing me for and dont even have the right information on my court document. I hoped that this company taking over that things would get better but now theyre trying to *** me for an amount thats not even stated in my lease.

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 22, 2023, I submitted an application for residency at Arrive North Bethesda, indicating an intended move-in date in early November. Regrettably, despite making several inquiries via telephone, I have not received any response to my application. Furthermore, during the weekend, my attempts to contact the provided phone number were met with a message stating that the number is no longer in service. Consequently, I have successfully secured alternative housing arrangements. I am formally requesting a refund of the application fee for both myself and my son in light of these circumstances.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had to move out if the apartment because there were so many issues with roaches. They were there twice and still having an infestation with roaches. We had to box everything up and basically live out of boxes. We were informed by the pest control that they have had issues at this location in the past. The third time we called to complain they told us we would have to pay for anymore service from pest control. We waited two weeks and still no one showed up for service so we had to move out.

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I recently moved, while apartment hunting, we saw the *************************** was having a special. Money was tight and didn't have jobs yet, so we secured a guarantor and called to ask if that would be acceptable. I called and asked 4+ times, and received the same answer, yes but we would have to be rejected before we could add the guarantor. On the last call I also asked if the $150 admin fee for the application was refundable, to which I was told it was.Further along in the process and I read we have to be between a certain percentage of income to add a guarantor, so I call back for clarification and am given the same answer as before, that it just needed to be rejected to get the opportunity to add a guarantor. I also clarified that if rejected we would get the $150 admin fee back, I am again told yes.We get contacted later that, despite me asking several times, we would have to upload income documents in order to get the rejection and add a guarantor. I am later told that even then it wouldn't be accepted. I ask them to cancel my application and refund the money, she says okay and we end the call. My husband asks me to call back to verify we'll be refunded, I call within minutes and ask them not to cancel my application but reject and refund. They agree, I get my money back and an email.I open my account a few days later to see the money is back out of account. I call back and ask what is going on. I get several different answers as I explain the situation and after she tells me it isn't refundable at all, she says it's only refundable with a rejection. I go back to the email and see that they archived it instead, I still don't know why they would do that, as the application wasn't even a week old at that point and we had done everything on our side to the best of our knowledge, to just get the rejection, get the money we were told was refundable back, and part ways.

• Initial Complaint

  Date:10/08/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to 4 hour closure of the leasing office and issues with proper mail delivery my bank card used to pay my rent arrived the 4th. I was able to get that late fee removed. Being charged unexplained NSF fees and late fees (prior to credit) caused my account to not be paid in full. Partial payment was not allowed per three utility bills applied to one month rent. Reasonable accommodations of two late fee credited back to my account will allow me to get out of the late fee cycle. My only income is disability. The business practices are financially exploitive of those on fixed income. This is a reasonable request for accommodation. The reason for my bank card being reissued is due to identify left of my social security benefits for the month where the late fee has already been credited back to my account. I have experienced mail tampering and fraud from your company. This is not student housing. The company is currently in Breach of lease terms. I have a hud complaint escalated to ************* with open statute of limitations. This is a reasonable request. I am an American with a hidden physical disability, that impacts my vision and hearing, seeking reasonable accommodations in the proper venue. I am an American with a hidden physical disability seeking remedy from stonewalling, gaslighting, and fake participation in the proper venue. Based on a preponderance of the evidence, I am an American with a hidden physical disability [benign brain tumor] seeking remedy (from the ramifications of) social, economic, and financial disadvantage - in the proper venue. I have been very patient concerning the former manger removed. I am an American with a hidden physical disability seeking remedy from the undignified treatment of a person coping with a disability in the proper venue.I am an American with a hidden physical disability seeking remedy from retaliation; conspiracy to commit retaliation; retaliation for reporting to **** BBB in the proper venue.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Security deposit paid to move in 8/24/2023, which changed to 8/26/2024, which changed again to 8/28/2023. On 8/28/2023 i could tell that this would not be a delightful leasing experience, so I revoke the lease and requested $1200 back. Now Im unable to get anyone on the phone or **** definite information about the refund.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son moved into this apartment complex on August 18th. His room and apartment assignment were changed 2 days before he moved. We went to the office and were told the apartment was clean but that the carpet was due to be changed and the tubs and sinks resurfaced and should be fixed before the following week was up and that they thought the furniture was to be replaced. We went to his apartment and found junk everywhere. There were about 100 liquor bottles on top of the kitchen cabinets, a Publix shopping cart on the balcony, the ** was dripping in the utility closet with a wet floor and mold all over the door and door frame. Dusty mold was on the living room fan, the fridge isnt cooling and was filthy and had food in it, the microwave is filthy and has a broken handle and is unusable, the door handle to the balcony is broken, the dryer was full of lint and the door to it was off, there were burn marks on the kitchen counters, food left in other places, the ** filter was horribly black, among other dirty walls and floors etc, They won't even sit on the couch. ************ called in a housekeeper and she pulled 24 yes 24 bags of bottles and junk from the apartment. The ac line was cleared and the nasty ac filter was changed . We spent 2 days spending money and time on cleaning everything we could. So now my main issues are we have lived up to our end of the bargain by paying on time and treating the property with respect, and getting renters insurance that is required. But my son was supposed to have a place furnished and with working appliances. Although they never replaced the carpet, or refinished the sink or tub, or fixed the patio door handle, or anything; but what needs done now is the fridge and microwave need replaced. We shouldn't have to pay a full *** without those promised things at least. We get told it's being ordered, but living without basic appliances among the other issues is not acceptable. My son is having lots of trouble with his sinuses. Help pl

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in Arrive ********, which is managed by Trinity Property Consultants. My apartment has flooded with sewage water multiple times with all the plumbing backing up with sewage. Each time it takes longer to for them to take action. Each time they have refused to compensate me in any way. What am I supposed to do in that situation? I am paying for a service Im not receiving if I cant stay in the apartment I pay rent for. But any time the idea of compensation is brought up, they basically tell me to go kick rocks, meanwhile my apartment is literally unlivable. I literally cannot enter without wading through sewage. Ive spoken with the units previous tenant, and he had the same problem during his time here. I understand the current management firm wasnt in the picture back then, but it shows how long this issue has gone unresolved. The smell of raw sewage makes my apartment uninhabitable and unsanitary.