Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Inverness Landing Apartments

  101 Inverness Lndg Birmingham, AL 35242-3836

• 

  Trinity Property Consultants

  13425 Fm 620 N Austin, TX 78717-1000

• 

  Seven Palms Apartments

  4065 S Braeswood Blvd. #150 Houston, TX 77025

• 

  South Shore Lakes Apartments

  3850 FM 518 East League City, TX 77573

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trinity Property Management,My concerns are the filthiness on move in day, my daughter calling in 2 days talking about pot smoking in the communal area.Next, she came home with no tenants at home, but 2 grown men smoking pot in the tenants area.We were told we were getting a town home, but it must be called TBD, anyway we did not get it. I came down in less than a week and the property manager wasnt in, but I noticed the tenants didnt care mom and dad were there they were rolling in front of us, smoking in the common areas in front of us and as I voiced these concerns in a low tone, the property manager told me she isnt going to be a baby sitter, everyone smokes pot and she dont care. Then she offered to call the police, but when that didnt work, she attempted to get the whole office staff to throw me out. If you do not dissolve this fraudulent lease by Friday the 8th.The asbestos samples from popcorn ceilings, mold from bathtub, water sample will be brought to the health department, and the sheriff or state whoever cares more will be brought to not only this apartment, but Ill make it my mission to find all the apartments that smell like smoke. This is a nonsmoking, no drugs, student housing facility. My daughter was living with multiple people who werent near her age smoking pot constantly in the apartment. She is shy and was intimidated, scared to stay there alone. She had me come get her in under a week and I noticed this myself. The apartment was also uninhabitable. Pictures attached Most of these sources below that say Student Housing, most pull their information from your website, ********* Instagram, or ****** Maps listing and they all state student housing. Where you got us is telling us we have one unit available and someone else is also doing an app right now.

• Initial Complaint

  Date:09/05/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arrived to ******************** to tour their apartments on 8/8/23, as I was going to be relocating from ******** to ******** for a new job. ***** showed me a unit that was move in ready and assured me that I would be leasing a similar unit or better. On 8/25/23, I arrived to ReNew's leasing office to get the key for *************************************************************************************. The time was approximately 4:30pm - 5pm in the leasing office. They sent me to the kiosk to setup my internet with no success; I was there until 5:50pm. I get to the unit by 6pm and it was nowhere near move in ready. The flooring threshold was broken, the air vent was broken and dirty, the microwave handle was broken, the door chain lock was not secure and was painted over poorly, the water pressure was very weak, multiple stains on the countertops. No one from the leasing office was available to assist me, as they close at 6pm. The leasing agents did not stick around to make sure everything was ok. I had issues breathing while inspecting the unit and I have asthma. I was unable to stay in this unit due to safety and health issues so I had to stay in a hotel. On 8/26/23, I returned to the leasing office to advise of the issues/concerns and ***************************** was very passive, as she advised the air vent can be fixed only. At that point, I advised that I will not be moving in and wanted a refund & cancel lease. She advised no refund & that the property manager would be in next week. I left the key with ******** and requested the property manager's contact info. I emailed the property manager (***********************) on 8/27/23 to advise same issues with unit and request refund & cancel lease. *********************** responded on 8/28/23 to advise that some of the items could be repaired. This unit is not what was advertised and I do not feel safe nor do I feel that my asthma will not suffer.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to move into the apartment on August 18th 2023, was told it was move in ready. Got there at 2pm when check in started for my building and was told the keys weren't ready yet but they would be ready soon. I went back to the office every hour and was told the keys will be ready soon. At 6pm I had to go to work and they told me my keys would be ready when I got there the next morning (August 19th 2023) at 10am when the office opened. I was first in line to get keys and was told they weren't ready so I waited an hour for keys and those didn't work. I waited another hour and a half to get keys that did work. When I opened the door there was spray paint on the carpet, the kitchen was disgusting. And when I got to my room, which was supposed to be unfurnished, there was furniture in the bedroom, the carpet had dirt and hair all over and the bathroom was disgusting. Also the buildings next to my building had roofing and siding hanging off. When I went to the office to talk to the manager she said they could take the furniture out but it would be a few hours, but they couldn't clean the room. So I said I wanted a refund and to terminate my lease and she told me to contact upper management via email, then she took the keys from me. I emailed that day (August 19th 2023) and it is August 28th today and I haven't heard a single thing from management. The staff there were also very rude and at one point I started crying because I was so overwhelmed and the guy I was talking with rolled his eyes at me and kept making excuses like "we are busy" "we didn't expect this" "this was not in our control".

• Initial Complaint

  Date:08/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/18/23 We drove my niece to move into their apartment. Upon entering the apartment it is uninhabitable. There are holes in the wall, mold all over the place, trash every, the toilet had human waste in it, doors broken off, carpet is filthy and numerous other things. My niece is suppose to start college but can't even move in.

• Initial Complaint

  Date:08/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a sublease in church I was told the person was moving in on 7/1 now all of a sudden after the lease was signed they are not coming until 8/1. I have never received any form of communication from any one email or call in regards to a change or even an update on the process. I have sent my keys back and havent even received confirmation in which they were received. I should not be responsible for the rent for this month just because the new ***** changed their mind after the lease was already signed. I have subsequently still been charged for rent another month and the new ***** had officially moved into the new unit. I still have not received communication from the site despite several attempts to contact them.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 7th 2023 I currently am working on trying to move into my new apartment early. (The Social Laramie) I have talked to this apartment complex multiple times and they have been everything but nice and willing to work with me. I have come into the office and have gotten snotty and unprofessional conversations from the front desk. *** tried to talk to the manager multiple times and no call or text back. I went in today and the regional manger happen to be there. I wasnt able to find the managers, regional managers, or even corporates contact information anyway. I expressed my concerns with moving in august 15th instead of august 1st which is causing me to travel 120 miles each day for work. This has caused me a lot of financial issues and stress. After mentioning these concerns they go on to tell me they are student housing and having someone move in early would cause legal issues for them and for them to be fined $35,000 as well as jail time. They have not tried to accommodate with me or work with me. The room I am supposed to move into is cleaned out and ready. Along with not being able to move in august 1st like other leases I have to pay a full months rent by the 15 of august and then again on the 1st of September. There excuse was this is student housing and they couldnt go into detail about this. The regional manager stated I cant explain this in a way youll like. This company has MULTIPLE different complaints about them not returning money to tenants at the end of their leases and not being able to get in contact with anyone. I am not impressed with this company. At the end of the conversation, the general manager also told me that she didnt want me to live in a place that was going to make me horrible. These are all examples of this apartment complex going against the fair housing act. This regional manger also did not state her name. The regional business is Red Tail Residential

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out because I have been expressing concerns regarding the above tenants living over top of me. I have been going through the proper chains of commands out of respect but I have feel as though I am not receiving the proper response nor resolution. I have been making the complaint of the above tenants regarding the noise ! I have sent five different emails and numerous different phone calls regarding the noise. The tenants are still causing commotion all hours of the night. Second I have been on hold for thirty minutes trying to reach someone after hour phone rep trying to get a hold of someone due to once again the tenants water is coming through the celling. At this point something has to give I just moved on property July 14th not even 30 days in and I am experiencing so much problems .

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** vs Villa Del Lago LLC is under investigation by HUD with a ************* escalation per inquiry #.The Social is in breach of lease rendering terms invalid. 15 day grace ****** applied to August 2023 per rent due on or before the 5th of each month. Attempted to make partial payment. Requested removal of late fee. Reasonable accommodations denied according to ADA **** Post office attempted delivery prior to 4:40pm no staff was available. Office closed for 3-4 hours. Mail backed up. Post office service request made to stop federal mail tampering. The Social has no right to intercept mail by **** ****** already assigned to support HUD case manager per federal mail tampering. I am an ******** with a hidden physical disability, that impacts my vision and hearing, seeking reasonable accommodations in the proper venue. Based on a preponderance of the evidence, I am an ******** with a hidden physical disability [benign brain tumor] seeking remedy (from the ramifications of) social, economic, and financial disadvantage - in the proper venue. I am an ******** with a hidden physical disability seeking remedy from stonewalling, gaslighting, fake participation and task avoidance in the proper venue. I am an ******** with a hidden physical disability seeking remedy from mail tampering; abuse of functions; financial abuse; exploitation and the undignified treatment of a person coping with a disability in the proper venue.I am an ******** with a hidden physical disability seeking remedy from retaliation; conspiracy to commit retaliation; retaliation for reporting to HUD; SHERIFF; ************* *********** in the proper venue.Request late fee be removed that was added on 8/03/2023. Request billing adjustment to portal. This is an attempt to pay the debt without escalating to court proceedings. This request is reasonable. No history of late fees since first transaction 9/30/2022. Adjust billing to 486 US dollars immediately

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter, *************************, and I are being charged for utilities that are not corresponding with the dates, amounts and email provided from the company. ***** sent an email stating that we would receive a bill on June 1, 2023 that would be higher than normal because it would be for 3 months (april, may and june) but then i got another charge for almost the same amount on July 1, 2023. I have asked several times for clarification and after several emails, I was sent 2 bills but they do not match the dates of the email that was provided by the company and they were for the same amount almost, yet the email said one would be higher. One bill does state it is for 3 months but not the months listed in the email, the other is for one month, yet it is the same amount. I have asked numerous times for clarification and nothing, I have left voicemails and no call back. I have been waiting on this for a month. There also has been no one there since May 21st so not sure how the utilities could be MORE than they were for the previous 3 months when someone was living there. We also have had several maintenance issues with little to no repairs. Flooding in the kitchen for 2 months, told they fixed it and it is still leaking, air does not cool properly, sink does not drain, etc. Again, took months to get taken care of. The staff is rude and will not help. They also charged for fees that were not correct. We have been overcharged several times. The apartment is not where it should be. Dishwasher does not work either. I have email correspondence to show all of this.

• Initial Complaint

  Date:07/12/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************** Row failed to address concerns prior to move in. The refuse to change the date on the lease and Trinity Property management refused to assist in rectifying the situation. The tenant suffers from clinical depression and this situation is making her health issues worse. The mental destress the lease is going through, being leased an apartment she can not move into though it was promised to her multiple times it would be ready and efficient is distressing and making her mental health decline. So much so we are requesting the lease be made null and her funds returned to her. On move in the apartment was ************ in cabinets, fridge dented and not cleaned out. False wood flooring dirty and base boards with grime on them. The leasing agents told ************** on July 3rd that they would address all her concerns but yet they failed to. If ************** did not have a disability, mentally and physically would she have been treated with more respect and regard probably so.She received a failure to pay rent notice after providing a cashier's check. The leasing agents refused to respond to her emails after she signed the lease. This has cause great confusion and distress and neither ************* Row nor Trinity Management Consultants are reaching out to rectify the wrongs committed