Reviews
Customer Review Ratings
Average of 962 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJennifer E
Date: 10/23/2025
5 starsThey made it nice and easy took care of me and got my score and my numbers back up
Guardian Litigation Group
Date: 10/29/2025
Thank you for sharing your experience! Were so glad to hear that our team made the process easy and helped you get back on track financially. Its wonderful to know your score and numbers are improving thats exactly the progress we love to see!Guardian Litigation GroupReview fromTammy E
Date: 10/22/2025
5 starsHave been very helpful with what is going on with my accountGuardian Litigation Group
Date: 10/23/2025
Thank you for your feedback! Were happy to hear that our team has been helpful in keeping you informed and supported with your account. Were always here to make the process clear and stress-free every step of the way.- Guardian Litigation GroupReview fromErik R
Date: 10/20/2025
1 starToo many issues to list, incompetence at its core, I'm 56, literally the single worst entity I've ever dealt with. After 2 of the 4 years in the program I decided to refinance my mortgage to pay off the final 2 years. Credit rating has never improved and I still owe them money. As I write this, I am on the line with them for 24 minutes, still waiting to talk with someone. ******!Guardian Litigation Group
Date: 10/24/2025
Hello Mr. ************ sorry to hear about your frustrations and want to take this opportunity to clarify a few details and provide some context regarding your progress. To date, weve successfully settled 10 of the 12 debts you engaged us to assist with, which represents significant progress toward your financial goals. Its also worth noting that seven of these settlements were completed within the first two years of our agreement with you.Regarding your credit concerns, many clients find that once their debts are resolved, theyre able to rebuild and see long-term improvements in their overall financial health. As stated in our initial engagement documents and calls, using our firms services to reduce the amount of debt you owe will have a negative impact on your credit.Our team is here to rectify any remaining issues and ensure you have the support you need moving forward. Our customer service manager is currently reviewing your file and will be reaching out to you within the next business day. Guardian Litigation GroupReview fromMatthew S
Date: 10/16/2025
1 starI contacted Guardian Litigation Dec 2024 in regards to my debt, after a phone call from a company representative going over all creditors that I am in debt to I was told of the program that after 6 consecutive monthly payments that Guardian litigation would assist me in getting a consolidation loan to satisfy all of my debts in one low monthly payment. In August 2025 I was informed in a phone call that I do not qualify for a consolidation at this time. I have made all of my payments as directed and I always have to make numerous calls to Guardian before any calls are returned. When I do speak with any representative from Guardian the language barrier was horrendous. I expected a more professional atmosphere when dealing with such serious debts. Now Oct 2025 I am being sued by one of the creditors that Guardian was to contact. I receive daily phone calls from creditors that I was told by Guardian would end, which have not. If I do not hear from a senior management employee or a lawyer that works with Guardian Litigation soon I will be waging a complaint with the **********************. I feel as though I was seriously mislead by the initial representative in Dec 2024, and all contact with Guardian has been unprofessional and when I did speak with a supervisor that they were very condescending with my concerns. My credit has been severely damaged to where my only option is filing for bankruptcy. In my closing remarks I have no issue with immigrants, but when you hire them to handle phone calls with clients of a serious matter in my opinion, those employees should speak clear, understandable English.Guardian Litigation Group
Date: 10/22/2025
Dear BBB, Guardian Litigation Group appreciates the opportunity to respond to Mr. ******* concerns and provide clarification regarding his account. Mr. ****** retained Guardian in December 2024 to provide legal services related to his unsecured debts. Since that time, our firm has successfully negotiated settlements resolving approximately one-quarter of the total debt he engaged us to assist withplacing him ahead of schedule based on the stage of his agreement. In addition, Guardian attorneys are actively providing legal defense in the pending matter he referenced. Regarding the loan, Guardian is a law firm and does not provide or guarantee consolidation loans. Any potential debt-acceleration loan is offered solely through independent third-party lenders after six months of consistent, on-time program deposits. Mr. ****** acknowledged his understanding of this during his recorded quality control call and again during his welcome calls. We have reviewed the calls associated with Mr. ******* account and can confirm that our representatives maintained professional conduct at all times and that no inappropriate or condescending comments were made. Guardian values diversity, professionalism, and respect; all team members are trained to communicate clearly and courteously with every client. We recognize the stress that debt and litigation can cause, and our team remains committed to supporting Mr. ******* protecting his interests in court, and helping him achieve meaningful debt relief. Sincerely,Guardian Litigation GroupReview fromBrooke J
Date: 10/16/2025
5 starsDebt settled quickly with great communication. Monthly phone calls to weekly when debt is beginning to be settled.Guardian Litigation Group
Date: 10/21/2025
Thank you for sharing your experience! Were glad the process moved quickly and that our communication was helpful. We keep monthly check-ins and then shift to weekly updates as settlements approach so youre never in the dark during the most active phase. If you ever need anything else, were here for you.Review fromSheryl C
Date: 10/14/2025
5 starsI have been with Guardians for six months. They have closed two of my accounts. They have been very friendly and knowledgeable every time I have spoken to someone. I appreciate everything they have done and are doing for me.Guardian Litigation Group
Date: 10/15/2025
Thank you for sharing your experience! Were so glad to hear that our teams friendliness and knowledge have made your journey a positive one. Congratulations on having two accounts closed thats a great accomplishment! We truly appreciate your trust and look forward to helping you continue toward full financial freedom.- Guardian Litigation GroupReview fromAlice A
Date: 10/12/2025
5 starsGuardian Ligations are the best. They have been helping me get debt free with no stress. All the people I have been touch with have been professional and knowledgeable. They care about you and want to help.Guardian Litigation Group
Date: 10/15/2025
Thank you for your wonderful review! Were so happy to hear that our teams professionalism, care, and expertise have made your debt relief journey a stress-free experience. Our goal is always to support our clients with compassion and clear guidance every step of the way. We truly appreciate your trust in Guardian Litigation Group.- Guardian Litigation GroupReview fromJennifer K
Date: 10/07/2025
5 starsWe had two accounts settled very quickly! Their customer service is top notch. Ive talked to several different people and they are always knowledgeable, polite, and very thorough. Im so grateful for their help!Guardian Litigation Group
Date: 10/08/2025
Thank you for your wonderful feedback! Were thrilled to hear that two of your accounts were settled quickly and that our teams service and communication have exceeded your expectations. We truly appreciate your trust and are grateful for the opportunity to help you on your path to financial relief.- Guardian Litigation GroupReview fromChristina N
Date: 10/03/2025
1 starI have been working with this company for over eight months, and possibly longer. During this time, I have contacted them more than 40 times; yet, only one account has been settled through their services, which I paid in full. Despite this, they are charging me $2,350 in performance fees for settling just one account while I was forced to independently handle and resolve the rest of my debt.The process has been consistently frustrating. At one point, I had to repeat the same recording seven times just for them to process a withdrawal, and even then, the transaction was mishandled. As a result, I am now required to mail a check because they could not execute it correctly.This experience has been extremely disappointing. I was promised professionalism, effective support, and positive results, but instead, it has been stressful, inefficient, and far from what was advertised. Based on my experience, I cannot recommend this company to others.Guardian Litigation Group
Date: 10/15/2025
Hi Ms. *********** sorry to hear about your frustrations and appreciate the opportunity to clarify a few important details regarding your ************** retained Guardian Litigation Group to provide legal services related to your unsecured debts. During your engagement, our team successfully negotiated two settlements with excellent terms that provided meaningful balance reductions. One of these settlements was later voided after you chose to cancel and subsequently re-engage our services. The other settlement remains valid and active, reflecting significant progress toward resolving your debts.The repeated recordings you referenced were related to your requests to remove accounts from your agreement. Each removal required updated recorded authorizations in compliance with consumer protection and verification requirements. Additionally, while you were never required to mail a check, that option was provided only because you declined to complete a recorded bank draft authorization, which is required by Forth Pay, the independent administrator of your dedicated savings account.We understand this process can feel complicated, and we regret any inconvenience you experienced. Guardian has acted in full compliance with your agreement and remains committed to helping you achieve debt relief. Wed be happy to review your file directly and ensure all your concerns are addressed.Sincerely,Guardian Litigation GroupReview fromGALO M
Date: 09/27/2025
5 starsMy experience with this litigation firm was exceptionally positive. Their team demonstrated a high level of professionalism, expertise, and integrity throughout the process of resolving my credit card debt. They provided clear guidance, maintained consistent communication, and ensured I understood each step along the way. Their commitment to achieving the best possible outcome gave me peace of mind and confidence in their representation. I am grateful for their dedication and would highly recommend their services to anyone seeking knowledgeable and reliable legal assistance. Thank you ??Guardian Litigation Group
Date: 09/29/2025
Thank you so much for your thoughtful words! Were delighted to hear that our teams professionalism, clear communication, and dedication helped make the process smooth and reassuring for you. Your confidence and recommendation mean a great deal to us, and were honored to have earned your trust while helping you resolve your credit card debt.- Guardian Litigation Group
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.