Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See uploaded documents

  

  Business Response

  Date: 09/03/2025

  Dear BBB,
  
  Guardian Litigation Group appreciates the opportunity to respond to Mr. ***** complaint and provide clarification regarding his file.
  
  Mr. ***** retained Guardian to provide legal services related to his unsecured debts. To date, we have successfully negotiated settlements resolving multiple accounts, including one that was paid in full and another under installment terms. These outcomes reflect meaningful progress toward the goals of our engagement.
  
  In April 2025, Mr. ***** was mistakenly advised by a representative that no additional deposit was needed after a failed transaction. This was not correct, and once identified, our team attempted to reach Mr. ***** on multiple occasions to clarify the situation and prevent any disruption to his settlements. Unfortunately, we were unable to make contact before the next scheduled deposit was processed.
  
  It is important to note that Guardian does not misappropriate client funds. All deposits are held in a dedicated savings account for the sole purpose of funding creditor settlements and paying earned legal fees under the signed agreement. Funds are not invested, diverted, or used for any other purpose.
  
  We regret the confusion caused by the miscommunication and remain committed to resolving Mr. ***** concerns. A supervisor will be reaching out directly to provide the clarification he has requested.
  
  Sincerely,
  
  Guardian Litigation Group

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/11/25 Guardian Litigation on a recorded line confirmed that my new payment would be $270 and that no payment would be required for the month of August. It had taken four phone calls to get them to remove creditors that were paid in full from my account. The call was recorded and the customer service agent said no payment for August, in Sept my payment would be $270. On 8/11/25 Guardian ACH drafted $995.66. I did call into customer service and request ACH privilege be immediately revoked as well as a full refund. Agent said she cannot refund me because it is pending and even after she can refund me she can mail me a check. This is unacceptable and illegal. I asked for her to listen to the recorded call from 8/11 and agent refused to assist. I need my ACH from 8/11 refunded in full.

  

  Business Response

  Date: 08/29/2025

  Dear BBB, 
  
  Guardian Litigation Group appreciates the opportunity to respond to Ms. ********* concerns and provide clarification.
  
  After receiving her initial request, we informed Ms. ******* the change in her deposit amount would take effect on 9/23, and that her August deposit would process as normal. We apologize for any misunderstanding when relaying that information initially, but after reviewing our recorded calls we found that the correct dates were provided by our team.
  
  Ms. Colbergs funds are held in her account with Forth Pay and we cannot control their withdrawal policy, which is to issue withdrawals by check. However, it appears that ***** has already made an exception and scheduled an ACH withdrawal for her. We trust this addresses her concern and stand ready to assist as needed. 
  
  -Guardian Litigation Group

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Guardian Litigation was supposed to help negotiate and pay down my debt. Addiitonally, at the time I agreed to the terms, I was told I would never be asked to pay more per month for my deposit than the agreed amount. In 4 months, Guardian only negotiated 2 accounts AND had the audacity to ask me to pay $300 more per month than the agreed amount. I received an offer from an alternate company to pay less per month for a shorter amount of time. Guardian refuses to refund my money, despite having done nothing to actually help me. They have HORRIBLE customer service and steal money from clients.

  

  Business Response

  Date: 08/25/2025

  Dear BBB:
  
  Guardian Litigation Group appreciates the opportunity to respond to Ms. ***** complaint and provide clarification regarding her account. Ms. **** retained Guardian at the end of May 2025 to provide legal services related to her unsecured debts. Within just two monthswhile she was only about 6% into her estimated engagement termour firm successfully negotiated settlements resolving nearly one-third of her enrolled debt. These resolutions saved her thousands of dollars, and importantly, she did not need to increase her monthly deposit to accept them.
  
  Additional settlement opportunities were later presented, which Ms. **** declined. These opportunities involved the optionnot a requirementto add funds to accelerate the resolution process. Choosing not to add funds does not prevent settlements from occurring; it simply allows them to proceed at the pace dictated by her existing monthly deposit schedule.
  
  It is also important to note that Guardian earns its contingency fee only when settlements are successfully negotiated. In Ms. ***** case, several debts were resolved at significantly reduced balances, generating substantial savings. As such, there are no funds available for refund, since the payments in question were applied toward creditor settlement payments and the earned legal fees associated with those results.
  
  Guardian has acted in full compliance with the signed engagement agreement. We regret that Ms. **** feels her experience did not meet her expectations and remain willing to review her file with her directly and provide further clarification if she chooses to reconnect.
  Sincerely,
  
  Guardian Litigation Group

• Initial Complaint

  Date:07/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been laid off as of March 14 2025 and had to undergo surgery afterwards on May 6th while I had severance and insurance. I have spoken with Guardian multiple times throughout that time frame. During this one of my creditors has filed a lawsuit due to failure to settle. I also asked in June to skip a payment and was told I could to call by 1st of July. I did and was told it was sent to a manager under high importance! Never heard anything back and the funds were withdrawn from my account and drained me while being on Unemployment due to severance ran out upon acquiring a new job after recovery from surgery. This company is cleaning out the extra funds put in a account set to make settlements on accounts. . One of the accounts could have been paid off with those funds and instead they are only paying them $100 @ month. They have only settled 3 accounts over 2 years and the contract of payments are set to end within a year and I don't for see them settling any of the other accounts due to taking the money for themselves and not following through on the payment agreement and terms to close the accounts under negotiable agreements. I have heard multiple times once you are under $35k you are eligible for a loan and I believe that is what will be expected by the end of payment terms. This company is a complete scam! And should be shutdown for false creditor dealings and financial business crimes!

  

  Business Response

  Date: 08/05/2025

  Dear BBB,
  Guardian Litigation Group appreciates the opportunity to respond to Mr. ***** concerns and provide clarification regarding his file.
  Mr. ***** retained Guardian to provide legal services related to his unsecured debts. To date, we have successfully negotiated settlements resolving nearly half of the debt he engaged us to assist with, in accordance with the signed legal services agreement outlining the use of monthly deposits to fund resolutions.
  In July 2025, Mr. ***** requested to skip a deposit. Because deposit changes can impact active settlements, our team attempted to reach him to review potential consequences. Unfortunately, we were unable to connect before the transaction entered pending status and could no longer be stopped.
  At this time, Mr. ***** deposits are fully committed to paying negotiated settlements. Skipping a deposit risks defaulting on those agreements. The lawsuit referenced in his complaint could not have been avoided via settlement due to insufficient available funds at the time. However, his Guardian attorney has appeared in the matter and is representing him.
  Regarding the loan, Guardian is not a lender and does not guarantee or issue loans. The optional debt resolution loan is administered by an independent third-party lender. Eligibility depends on lender criteria and approval is not guaranteed.
  We empathize with Mr. ***** recent hardships and welcome the opportunity to speak with him directly to review his file and answer any additional questions.
  Sincerely,
  Guardian Litigation Group
  

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into debt consolidation with guardian litigation and I realized after nine months they were only paying them 331.00$ out of 541.00$.I realized they were taking half my money so I canceled with them in June. They told me/promised me the payment would not be taken on July first, but they did take it so I called them. They assured me I was getting a refund coming back to me within a week or two.I waited two weeks and called back and was promised it was coming but it would take 1-2 more weeks so I waited another week and called back this morning only to be told they kept the money for fees there would be no refund!!! These people are a scam!!

  

  Business Response

  Date: 07/23/2025

  Dear BBB:
  
  Guardian Litigation Group appreciates the opportunity to respond to this complaint and provide clarification regarding Mrs. ********* account.
  
  Mrs. ******** retained Guardian to provide legal services related to her unsecured debts. It is important to clarify that Guardian is not a debt consolidation company and does not offer loans or financial products. Our firm provides legal services to resolve unsecured debt obligations.
  
  Within the first 90 days of engagement, Guardian successfully negotiated and finalized a settlement on Mrs. ********* second largest debt. This early resolution saved her thousands of dollars and provided a significant balance reduction.
  
  Regarding her concern about the July deposit, our records show that Mrs. ******** contacted our office too close to the scheduled withdrawal date for us to prevent the transaction. At that time, our team advised her that we would attempt to stop the payment but could not guarantee it could be blocked. Unfortunately, the transaction could not be reversed.
  In accordance with the signed engagement agreement, Guardians fees are earned upon the successful negotiation and commencement of settlement payments. For that reason, no refund is warranted.
  
  We regret that Mrs. ******** feels her experience did not meet her expectations. However, Guardian has acted in full compliance with the engagement agreement and remains willing to discuss her file directly if she would like additional clarification.
  
  Guardian Litigation Group

  Customer Answer

  Date: 07/23/2025

  I was told my 541 would be refunded all month until they decided to keep it for fees.  There were no more fees I had cancelled with my right to cancel. I was told as long as I cancelled before the next payment I would receive a refund.  They simply kept the money our business was already canceled!

  I am owed 541.00$

  

  Business Response

  Date: 07/24/2025

  Dear BBB:
  
  Guardian Litigation Group appreciates the opportunity to further clarify the status of Mrs. ********* account.
  
  We understand and regret that there may have been confusion regarding the final deposit withdrawn from her account. While Mrs. ******** did request cancellation, our records indicate that the request came too close to the scheduled withdrawal date for the transaction to be halted in time. At the time of her call, our team clearly explained that we would attempt to stop the payment but could not guarantee it, and unfortunately, the transaction processed as scheduled.
  
  Per the terms of the engagement agreement, our firms contingency fees are earned upon the successful negotiation and commencement of settlement payments. In Mrs. ********* case, the payment in question was applied toward those earned fees based on prior services rendered, including the successful negotiation of a settlement that provided her with substantial savings. For that reason, no refund is due.
  
  That said, we are sorry to hear that Mrs. ******** feels misled. Our intention is always to communicate clearly and transparently, and we welcome the opportunity to review her file and discuss any remaining concerns with her directly.
  
  Guardian Litigation Group

• Initial Complaint

  Date:07/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with ********************** (GLG) dealing with a debt of approximately or over $41,000. I have received 2 settlement offers within 2 or 3 months. Over a week ago, I received a settlement offer of approximately $26, 700 to pay off the $41.,000 debt . I requested a 24 months payoff for the settlement offer of $26 700. The recommended monthly payment starting August 2025 was $1335.00 per month for 24 months. Currently, my account with *** has Approx $6487( represents $660 per month from September 2024-July 2025). I have asked if the balance of $6487 will be used to pay off my debt? I cannot get definitely answer.. They reduced their earned performance rate from 27 % to 22%. I have had at least 5 conversations with 5 different account specialists regarding my total pay off for the $26 700 settlement offer. (Pmts of $1335 for 24 months + the $6487 balance currently in my account equals a total payoff of approximately $38,000 for the $26700 settlement offer. None of the representatives could give me a firm answer of the reason that I am paying over $11,000 over the $26700 pay off amount; and this was after the reduction of the 27% to 22% earned performance fee that *** will receive. No representative would confirm that after paying $1335 for 24 months that my loan would be paid off; and that I would have finished pay this Loan. I have received inconsistent answers regarding the terms of payment and the total amount to pay off this debt. I have been deceived regarding the terms for settling this debt yet they are requesting a higher monthly payment with undisclosed terms to settle this debt.. Each time that I speak to someone it is so frustrating because the terms of payment and amounts change. They are so inconsistent and frustrating to settle this debt. I started this program in September of 2024, and I have made all payments timely. I asked, how can I accept the settlement offer and payoff this $26700 within 24 months. Without paying $38,000

  

  Business Response

  Date: 07/24/2025

  Dear BBB:
  
  Guardian Litigation Group appreciates the opportunity to respond to Mrs. ******** concerns and clarify the current status of her account.
  
  We regret that the numerical details related to the recent settlement offer were not communicated to Mrs. ******* in a clear and cohesive manner. We understand how important it is for clients to feel fully informed before making financial decisions, especially regarding significant settlement opportunities.
  
  To address this, one of our supervisors will be reaching out to Mrs. ******* directly to provide a detailed explanation of how settlement payments are structured, how her existing account balance will be applied, and how our earned performance fees are calculated under the terms of her agreement. We are confident that this discussion will help resolve the confusion and allow her to make an informed decision about moving forward.
  
  We appreciate the opportunity to clarify and remain committed to transparency and client support.
  
  Guardian Litigation Group
  

  Customer Answer

  Date: 07/24/2025

  on 7/24/25, I spoke to a representative from Guardian Litigation Group (GLG), he provided details of the offer settlement, that were acceptable. However , I asked for the offer settlement, monthly payment plan, a payment of 24 months to settle my account, which would increase monthly rate. I was advised that this debt would take 34 months to pay off with a 22 % performance fee payable to them. It is still unclear As to why this company will not agree to a 24 month payment plan that will allow me to pay this debt off. I still have not received the relief that I asked for. I stated that I was willing to accept the offer but it is not unacceptable to continue going through this inconsistent communication. I have a master degree, and I can comprehend. But it appears that they think that I am an idiot or ignorant. I have requested the agreement in writing. 

   the full payoff plan in writing. And , I want to negotiate a plan that will help me pay this debt off in ****************************** inquiring the reason why, they will not allow me to settle this debt in 24 months. The representative stated that he needed to consult with *** to secure a written offer and payoff plan. To protect myself and effectively pay this loan off, I need everything in writing. Until I hear from ***, please keep my case open. Can you reconnect about a 24 month pay off plan.Thanks for your assistance.

  

  Business Response

  Date: 07/30/2025

  Dear BBB:
  
  Thank you for the opportunity to respond. We have communicated with Ms. ******* and addressed her questions via email. 
  
  Thank you,
  Guardian Litigation Group

  Customer Answer

  Date: 07/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began *** in October 2024. I kept on top of my payments and monthly phone calls. In April I found out that one of the companies they were supposed to be negotiating with went to court and then began garnishing my pay at 25%. I contacted ***. They had heard nothing of it and said it was my fault and there was nothing they could do about it. I cancelled my account with them and they are not sending any of the money back that I have paid them-except for $178. I now have to file bankruptcy. Before using them I was making on time payments just struggling. Big mistake on my part.

  

  Business Response

  Date: 07/18/2025

  Dear BBB:
  
  We appreciate the opportunity to respond to this complaint and provide clarification regarding Ms. *********** account.
  
  Ms. ********** retained Guardian in October 2024 to provide legal services related to her unsecured debts. During our representation, we successfully negotiated settlements resolving approximately one-third of the total debt she engaged us to assist with.
  
  Unfortunately, one of Ms. *********** creditors filed a lawsuit against her, and we were not made aware of this legal action until after the creditor had already obtained a judgment. At that point, our options were limited to pursuing post-judgment settlement arrangements, which in this situation was the best possible outcome available under the circumstances.
  
  We regret that Ms. ********** feels her experience did not meet her expectations and wish her the best in managing her financial situation moving forward.
  
  Guardian Litigation Group

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enrolled with guardian. Company is not transparent. I have been in program for over 6 months. They have only settled 2 of my 7 debts. Have not made any efforts to settle other debts resulting in charge offs. When requested to remove all accounts from their program they told me the money I had already paid to them had not been paid to the creditor and the money would "disappear" and u would not be refunded. Very deceptive and not forthcoming.

  

  Business Response

  Date: 07/18/2025

  Dear BBB:
  
  Guardian Litigation Group appreciates the opportunity to respond to this complaint and provide clarification regarding Ms. *********** account.
  
  Ms. ********** retained Guardian to provide legal services related to her unsecured debts. During our representation, we successfully resolved two of her accounts in alignment with the expected program timeline. At the time Ms. ********** elected to disengage from our services, we were already actively working to resolve her third debt. Based on her monthly budget, we were moving as quickly as possible to address her debts and mitigate the risk of litigation, and had she chosen to continue, her next negotiated resolution was scheduled to occur in August.
  
  We respectfully deny any claims of deception or lack of transparency. Ms. ********** had full access to her dedicated savings account throughout her engagement. Additionally, one of our supervisors attempted to reach her on at least three occasions via text and phone to discuss her file and address her concerns.
  
  We remain committed to supporting Ms. ********** and would welcome the opportunity to speak with her directly to clarify her programs progress and explore how we might assist her further.
  
  Guardian Litigation Group

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Guardian litigation groups debt consolidation plan over 5 months ago. I submitted seven credit cards with the promise that they would contact my creditors and negotiate settlement plans. I was also promised that within 4 months they would offer me a low interest loan so I could pay off these creditors. Then they reneged and said they wouldn't offer me a loan for 6 months into the program and did not say it would be low interest. Basically,out the gate, I was in the same place I was before signing up with them.Prior to enrolling in guardians program, my DTI was high but I paid my credit cards on time and consistently. Not anymore.Instead of helping me they have hurt me. They only negotiated with one of my creditors which was the only one they had a POA, so it was easy. They have not kept their promises at all and have hurt my credit and caused me even more stress.Truth be told they lied. To add insult to injury they kept the balance in my escrow account to pay for their non-service.I live on social security and a small side business. I thought they were the answer to my financial struggles. Instead, they have made my situation worse. When I spoke with an outside lawyer about Guardian, he said that most victims of debt consolidation groups, usually end up going bankrupt anyway. I am still trying to avoid that route.I don't know how they have an A+ rating with BBB as I'm certain I am not the only complaint.I also don't expect the BBB to do anything to change their rating. All I can do is my best to let others know they are all pap and not to be trusted.

  

  Business Response

  Date: 07/14/2025

  Dear BBB:
  
  Guardian Litigation Group appreciates the opportunity to respond to this complaint and provide clarification regarding Ms. ******* account.  Ms. ****** retained Guardian to provide legal services related to her unsecured debt. It is important to clarify that Guardian is not a debt consolidation company and does not provide loans or financial products. Our law firm focuses on legal negotiation, litigation defense, and risk mitigation to resolve unsecured debt obligations.
  
  Within just three months of engagement, Guardian successfully negotiated a settlement with excellent terms for one of Ms. ******* accounts. This early result provided her with a meaningful balance reduction and positioned her to resolve a portion of her debt significantly sooner than projected.  Regarding the acceleration loan mentioned in the complaint, this option was explained to Ms. ****** during her initial onboarding call and quality control call as exactly thatan option. It is offered solely through an independent lending partner, and Guardian has no control over the loans rate, terms, or approval requirements. Clients may apply for this loan after six months of consistent, on-time program deposits; however, approval is never guaranteed.
  
  Guardian has tens of thousands of satisfied clients across the country, with far more satisfied than dissatisfied. This is reflected in our strong client outcomes and high ratings.  We regret that Ms. ****** feels her experience did not meet her expectations and wish her the best in managing her financial situation moving forward.
  
  Guardian Litigation Group
  

  Customer Answer

  Date: 07/16/2025

  I'm sorry to report that Guardian's response is inaccurate and untrue.

  1st. they did nothing to contact or arrange settlement with ANY of my 7 creditors for 4 months!  Then they only settled with the one account that had a POA!

  2nd. I was PROMISED at my onboarding conversations that a loan would be offered to me within 4 months at a low interest rate.  They changed their story mid-stream....AFTER I agreed to their services, not upfront beforehand or I would not have gone with them in the first place!
  

  3rd.  Guardian does not have hundreds of thousands of satisfied customers.  All one needs to do is dig a little into their reviews.  I am not their only Victim, and blatant lying in not ok.

  They should be held accountable for their inappropriate promises to all their dissatisfied customers.

  Integrity is sorely lacking with Guardian Litigation Group.

  Shame on them all!

  

  Business Response

  Date: 07/21/2025

  Dear BBB:
  
  Guardian Litigation Group appreciates the opportunity to provide further clarification regarding Ms. ******* file. As noted in our original response, Ms. ****** retained Guardian to provide legal services related to her unsecured debts. Within the first four months of her engagement, the funds she deposited into her dedicated savings account were fully allocated to paying for the first settlement we successfully negotiated on her behalf. This settlement resolved one of her accounts with excellent terms and provided her with a meaningful balance reduction. At the time Ms. ****** elected to cancel her engagement, she was approximately two weeks away from her next negotiated settlement. This settlement was scheduled as her funds became available following the completion of payments toward her first settlement.
  
  Regarding Ms. ******* concerns about a loan, we note that during her initial onboarding process, she completed a recorded quality control call that clearly explained Guardian is not a lender, we do not provide loans, and any potential acceleration loan is offered solely through an independent lending partner. Loan approval is never guaranteed, and Guardian has no control over the loans terms or requirements.
  
  Finally, in response to Ms. ******* claim regarding Guardians client base and reputation, we respectfully disagree. Guardian has successfully provided legal services to tens of thousands of clients across the country. Our firm maintains strong ratings and a proven track record of positive outcomes, which is reflected in the numerous reviews and testimonials from satisfied clients. While we regret that Ms. ****** feels her experience did not meet her expectations, Guardian has acted in full compliance with the engagement agreement.
  
  We remain willing to assist Ms. ****** in reviewing her file or exploring additional solutions if she chooses to reconnect with us directly.

  Customer Answer

  Date: 07/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:07/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Guardian was contracted with us as a debt consolidation and they have partnered with Forth for the financial end of our consolidation, Forth was deliberately stealing the funds from the account, mismanaged the account funds so we closed the account with forth and now guardian is refusing to honor their contract for debt consolidation unless we allow ***** to continue to mismanage our deposits. Guardian is in breach of contract and has even begun to be verbally insulting to me and my wife, they offered us a loan as opposed to the forth account previously and this lady that called my wife this evening was rude and belittling both of us, the hold music sounded horrific with someone singing they were on hold and not sure if anyone was ever coming back. I finally hung up the phone due to the entire poor nature of the call. I will be seeking legal action for complete breach of contract from guardian and embezzlement against forth. I am also seeking a complete refund of all payments.

  

  Business Response

  Date: 07/21/2025

  Dear BBB:
  
  Guardian Litigation Group appreciates the opportunity to respond and provide clarification regarding Mrs. ****** account.
  
  Mrs. ***** retained Guardian to provide legal services for her unsecured debts. To clarify, Guardian is not a debt consolidation company and does not offer loans or financial products. Our firm focuses on legal negotiation, litigation defense, and risk mitigation to resolve unsecured debt obligations.
  
  During our representation, we successfully negotiated settlements resolving nearly half of the debt we were engaged to assist with. These settlements provided meaningful reductions in her total balances and significant progress toward resolution, despite Guardian being unable to collect approximately one-third of the fees owed under the engagement agreement.
  
  We performed all obligations under the signed agreement and provided Mrs. ***** with copies of all settlement documentation. We were ultimately forced to disengage from representation due to the cessation of her deposits to her dedicated savings account, which is essential for funding settlements.
  
  Mrs. ****** concerns about her dedicated savings account provider, *****, appear to have been addressed directly by *****, who to our understanding issued her a refund. Guardian is not affiliated with Forth beyond their role in administering client accounts.
  
  Finally, we reviewed the last call between Mrs. ***** and our supervisory staff. Our supervisor was professional and courteous throughout, and we find no evidence to support claims of rudeness or inappropriate behavior. Guardian has acted in full compliance with the engagement agreement and denies any breach of contract or wrongdoing. That said, we remain willing to assist Mrs. ***** if she wishes to reconnect with us directly.
  Guardian Litigation Group

  Customer Answer

  Date: 07/21/2025

  I was told that guardian would continue without forth under a loan and then every time it was brought up by me and my wife we were told it was still pending and then when we got the followup call the phone was absolutely atrocious with the unbearable and unprofessional hold music, then the ***. ****** down stating the call could not move forward unless she verified all parties on the call despite all previous calls only requiring 1 of us to verify, this *** was very unprofessional and has no business working with the public, she was using the verification to try to weasel out of the call. I will continue to ***ort the mistreatment from both Guardian litigation as well as Forth. I am still seeking a complete refund of all payments made due to both forth and guardian litigation could not honor the agreement and has breached our contract on the first settlement they could not make the payments to them on time, and FYI we were never late on our payments and even paid above the agreed upon payments to honor a settlement. They in turn sent us a letter that they were closing our account due to us defaulting on our agreed upon payment structure. The entire company is a joke and has set us back on our consolidation plans and we are out over $5000.00 in payments that we are not even able to verify that they were even paid correctly! 

  

  Business Response

  Date: 07/25/2025

  Dear BBB,
  
  Guardian Litigation Group appreciates the opportunity to provide further clarification in response to Mrs. ****** concerns.
  
  To clarify, Guardian is a law firm and does not offer or administer debt consolidation services or loans. While representing Mrs. ****** our team delivered meaningful results by negotiating settlements that resolved nearly half of the debts she retained us to assist withat significantly reduced balances.
  
  We understand that Mrs. ***** found aspects of her phone experience frustrating, including the hold music and the verification process during one of her calls. However, our supervisor followed standard protocol.
  
  It is important to note that Guardian fulfilled its obligations under the terms of the signed engagement agreement and supplied Mrs. ***** with written documentation regarding each negotiated settlement, including the letters sent on July 18, 2025. In addition, any concerns regarding her dedicated savings account and the disbursement of funds to creditors were addressed directly by ****** the independent account administrator. To our understanding, they have resolved those concerns, and Mrs. ***** may contact them directly for account statements and confirmation of creditor payments.
  
  We remain willing to provide Mrs. ***** with any additional documentation she may need. However, Guardian provided legal services in accordance with our agreement and successfully advanced her file. As such, no refund is warranted.
  
  Sincerely,
  Guardian Litigation Group

  Customer Answer

  Date: 07/25/2025

  Guardian has yet to fulfill any of the arrangements that were initiated to any one of the consolidations they started, the first one that should have been paid off in March or ***** was a second payment default due to failure to issue the payment on time to uphold the agreement they made and as a result it cause the first financial mishap where the Forth account did not balance and yet Guardian still received payments for ALL payments that should have been made but were refused due to being late. Then the second financial mishap occurred on yet the same first agreement causing me to lose faith in their abilities to uphold their agreement and as a result they are in fact in breach of contract and should be held financially liable for all payments made to Forth and Guardian for a full refund!