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Business Profile

Computer Software Developers

Naked Development

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/24/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2022, I hired Naked Development, **** to perform a code takeover on my already designed and partially built mobile app, Pushyy. Their role was to take over the codebase, complete remaining features, assist with technical integration, and provide marketing support. I did not hire them for design work.I paid $200,000 over the course of the engagement. Despite that, Naked Development repeatedly failed to meet deadlines, deliver working features, or provide results at a professional standard. In late 2022, we entered a 30-day milestone contract to complete final technical features. They failed to deliver any functional work and missed every milestone.Following this, they admitted in writingincluding through their attorneythat they were not capable of completing the project and that they do not have any in-house developers, directly contradicting what they claimed on their website, sales materials, and onboarding calls. They also hired outside developers without my approval, which violated the contract, especially considering the sensitive nature of the app.After admitting fault, they proposed a $60,000 settlement, which I agreed to in good faith despite having paid far more. On December 26, 2024, they wired $10,000, then ceased all further payments. The remaining $50,000 remains unpaid despite repeated follow-ups.Their conduct constitutes Breach of Contract, Fraudulent Misrepresentation, Unjust Enrichment, and Failure to Honor a Settlement Agreement.Initial engagement: Mid-2022 Final 30-day contract: Late 2022 Settlement agreement: Early 2023 Partial payment: $10,000 on 12/26/2024 $50,000 remains unpaid

    Business Response

    Date: 05/14/2025


    Thank you for bringing this matter to our attention. While we cannot publicly discuss the specifics of this engagement due to confidentiality and legal considerations, we want to acknowledge the concerns raised and address them responsibly.

    During the period referenced, our company underwent significant internal restructuring, including a strategic shift away from certain service lines that impacted a small number of client engagements. In these cases, we proactively offered transition plans, including settlement discussions, to bring closure in good faith.

    We recognize that this situation did not meet the expectations of all parties involved, and we regret any frustration this has caused. Our leadership team remains committed to resolving outstanding matters directly and professionally. We have reached out privately to address this matter further and encourage continued dialogue through the appropriate channels.

    Thank you for your understanding as we work toward a resolution.

    Best,


    ****** *****
    Office Manager | Naked Development

Naked Development is NOT a BBB Accredited Business.

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