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Business Profile

Security Cameras

Ring
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BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1.17

Average of 147 Customer Reviews

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Review Details

  • Lisa B B

    Date: 10/11/2024

    I'm very upset. I agree & have the same complaint as **** C! Been a Ring customer for about ****. I have the basic protection plan & because of updating their service, I can not access my modes. AND,,,on upon arriving home I noticed my "ring" was turned "on" & I got my notification there was motion detected. I DID NOT TURN MY RING ON! My phone had been totally untouched! This was done w/out my Authorization,,& knowledge!! AND...this the the only way I found out my ring controls had been changed!! So......i will be contacting Legal Authorities to file a Formal complaint! This is a total breach of my privacy in my own home!!! BEWARE PEOPLE! IT WAS TURNED ON WITHOUT ME DOING ANYTHING. I SWEAR MY PHONE WAS UNTOUCHED.

  • Dave C

    Date: 10/04/2024

    I have a RING Basic Protect Plan that I have subscribed to for many years. I was able to use Modes to easily arm and disarm my RING doorbell camera. The RING customer service *** told me that ********************** just disabled this feature within the past week for the Basic Protect Plan. The *** said that RING sent an e-mail on August 7th announcing this change, but I never received the e-mail and the *** could not send it to me. I am very frustrated that RING would make a material change to my service during a subscription year without any communication. In addition, RING has increased the cost of its Basic Protect Plan from $30.00 in 2022 to $39.99 in 2023 to $49.99 in 2024, which is a 67% increase over three years.

    Ring

    Date: 10/07/2024

    Hello ****, 

    Thank you for reaching out regarding the update to your Ring subscription plan. Since the launch of Ring subscription plans, weve regularly found ways to enhance the plan to give our customers more value. We are updating our ********************** plans and available features with our mission in mind, keeping you close to whats important. We're committed to continue delivering quality products and services, and we value your insights and feedback.


    Kind Regards,

  • Charles B

    Date: 10/02/2024

    They are currently changing their plans. I think most can read between the lines on this. Provide less, charge more. At any rate, I spent the better part of two hours trying to get them to prorate my current plan to the new priced plan. I warn anyone who reads this the home monitoring is now an additional cost. I will be getting less features but paying the same price because of this. Be ware

    Ring

    Date: 10/04/2024

    Hello *******, 

    Thank you for reaching out regarding the update to your Ring subscription plan. Since the launch of Ring subscription plans, weve regularly found ways to enhance the plan to give our customers more value. We are updating our ********************** plans and available features with our mission in mind, keeping you close to whats important. We're committed to continue delivering quality products and services, and we value your insights and feedback.


    King regards, 

  • Gina A

    Date: 10/02/2024

    I am on a ring plan and i was told i am under extended warranty and that i would get a replacement, however i called after not receiving a shipping label or product and i was told i wouldnt get a replacement because i dont have extended warranty. They lied and refused to provide a free replacement after their ****** .

    Ring

    Date: 10/04/2024

    Hello ****,

    Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 

    Regards, 

  • Vincent Z

    Date: 09/25/2024

    I have been utilizing my RING devices for notifications. Our cameras have been working great. I'm sure the ** summer decreases the battery power, but haven't had issues with the devices. Our main issue is when we have issues to report, our reports are consistently denied. So safety reports about potential vagrants in the neighborhood or suspicious activity.. denied constantly. So the cameras allow the videos to be taken, but you can't report anything due to the 'REVIEW BOARD' denying every post I attempt. You cannot be specific about a race of a person for assistance in finding individuals. Terrible company, and I hope I can get my money back for the constant refusal to post my safety concerns.

    Ring

    Date: 09/27/2024

    Hello *******, 

    Thank you for bringing this matter to our attention. The Ring Neighbors app is a great community platform for users to post important notifications about activities in their neighborhood. We strive to ****** an inclusive and welcoming environment where all feel open to participate. We feel that there is value in keeping neighbors in the know, and we are glad that you feel this way too. If you feel a mistake was made on your post being removed, and you would like to appeal your post being taken down. Please respond to the email sent, and the team will get back to you. 

    For more information on the Ring Neighbors app community guidelines, please visit the following link. ******************************************************************************************************************

    Kind Regards, 

  • Juana T

    Date: 09/23/2024

    I purchased a ring dash cam when they first came out and 9 months after my warranty expired, somehow it stopped working I called, and they were no help. Even when I asked if I could get a refurbished one or mail mine so it can get fixed. Because who know when they will go on sale again, he was no help they just said my warranty expired and they couldn't help. I went ahead and cancelled everything.

    Ring

    Date: 09/24/2024

    Hello *****,

    Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 

    Regards, 

  • Juliana G

    Date: 09/14/2024

    I purchase Ring cameras for my home because I thought Ring was a reputable, honest company, but I guess I was wrong. One of my cameras only lasted 2 years. **************** says there is nothing to be done, and wanted me to purchase another camera. $200 to last only 2 years is a joke.

    Ring

    Date: 09/17/2024

    Hello *******,

    Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 

    Regards, 

  • Meghan A

    Date: 09/14/2024

    Terrible service. The doorbell is the only upside. The cameras lose signal easily and there is a scavenger **** that the customer is tasked with in order to get a replacement for a faulty system. If you must purchase ring, purchase from ****** and not from there direct website. At the very least, ****** will take returns for faulty product where ring has a long list of checkpoints. Suggest you get a more sophisticated software!

    Ring

    Date: 09/17/2024

    Hello ******,

    Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 

    Regards, 

  • Terence R

    Date: 09/14/2024

    I have been a Ring customer for many years, and until recently, I could control my alarm system through the app, regardless of having a paid plan. Now, the company forces customers to pay for a subscription to have any remote control over their system. Although the website implies that you can obtain a basic plan at a lower cost and have full app functionality, this is not true. The company requires that you either have a pro or plus plan to control device modes, etc., from the app.

    Ring

    Date: 09/17/2024

    Hello *******, 

    Thank you for bringing this matter to our attention. At Ring, weve regularly found ways to enhance the plan's to give our customers more value. As we continue to invest in the services we offer, there maybe times you will see adjustments to what each plan offers. We believe that Ring Protect offers some of the best value in the industry and are committed to delivering quality products and services, and we value your insights and feedback.

    Please see the following link for details on each Ring Protect Plan: ************************************************

    Please see the following link for Ring's terms of service:****************************************

    Kind Regards, 

  • Janet B

    Date: 09/10/2024

    I have been a ring customer over 7 years. I pay for the ********************** protect plan when my devices were stolen after 8 hours on phone being told my devices would be replaced flooding up serial numbers filing police report and numerous so called managers suing they were processing my order. I am told the next day that the pathlights are not covered. The same pathlights that were covered in March of 2022 because they replaced a few due to theft back then. I asked for an address for corporate to write. Complaint letter only to be told there is no address. I do NOT recommend ring to anyone they do not treat their customers with an ounce of respect or appreciation

    Ring

    Date: 09/12/2024

    Hello *****,

    Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I see that you are currently with Ring leadership to reach a resolution. Please continue to work with them and if you have any other questions reply to their email and they will get back with you.  

    Regards, 

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