Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a doorbell plus June 2024 it had only worked for a couple months. We have called customer service numerous times and did not receive a fair compensation. We have tried all recommendations of reinstalling the app, reconnecting the modem, placing the doorbell right next to the modem etc our doorbell shows no picture even if it says it connected and no longer fully charges I believe we have a faulty doorbell as all other devices in our home work off our wifi

  Business Response

  Date: 07/22/2025

  Hello *******,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been a customer of ********************** since 2016 until today. I purchased all the equipment and I paid the yearly subscription of $108.62 for their professional monitoring. It was setup on automatic renew and the service was wonderful for years. I even recommended ring to others. But then on 7/19/25 I was charged $108.62 twice so I assumed it was a billing error. When I call Ring to check on what I thought was a billing error they informed me it was because my renewal of $108.62 would not include professional monitor services any more and in order to keep the professional monitor systems I would have to pay for an additional plan that would be an additional $108.62 on top of the original $108.62 ($199.99 total) which is why they charged me $108.62 twice. I said I never agreed or signed up for the additional service but was told the only way to keep the professional monitor service was to pay the $199.99. I asked what is the point of paying only the $108.62 if it wouldn't be monitored. She repeated herself and kept telling me I had to pay the $199.99. So I explained that I didn't believe it was fair to double my cost for the exact same service I am currently receiving. So I told them I wouldn't be paying the new cost as I feel like that was unfair. So I canceled my service. I only received a partial refund even though I was charged on 7/19/25 and canceled on 7/21/25. I am very upset that a company would treat a long standing customer this way.

  Business Response

  Date: 07/25/2025

  Hello *******,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was alerted that there may have been a hack on May 28th involving my ring cameras, when I checked on authorized users I found that an iPhone 14, iPhone 13, Safari Mozilla, another Safari account. All shown to have access to my security cameras for the exterior and interior. This express very high concerns of privacy of my children and family. I already changed password and deleted everything of access to those devices.

  Business Response

  Date: 07/21/2025

  Hello *******, 

  We are aware of an issue where information is displaying inaccurately in *************** This is the result of a backend update, and were working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts. If you have additional questions, please don't hesitate to reach out to our 24/7 dedicated support team at the following link, ******************************************

  Kind Regards,

  The Ring Team

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have had a RING doorbell account for many years. When he died in March I tried to get the account put into my name. They were not willing to do so and I no longer have access to his old email. The cameras continued to work until I upgraded my cellphone. I have made a dozen calls and numerous chats, but they refuse to help me even though I provided a copy of his death certificate and proof that I am his executor. They are rude and show no compassion.

  Business Response

  Date: 07/22/2025

  Hello ********,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Ring cameras/ account was compromised. Ring was aware of such and failed to warn customers. I found out via Tik Tok through my daughter. When I looked up my account, as you will see from the upload, there were over 14 devices that access my account. THEY SHOULD HAVE NOTIFIED US!!!

  Business Response

  Date: 07/18/2025

  Hello *****, 

  We are aware of an issue where information is displaying inaccurately in *************** This is the result of a backend update, and were working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts. If you have additional questions, please don't hesitate to reach out to our 24/7 dedicated support team at the following link, ******************************************

  Kind Regards, 

  The Ring Team

  Customer Answer

  Date: 07/19/2025

   
  Complaint: 23620207
  
  I am rejecting this response because:
  It us not true what they are saying. This is hackers!!! They failed to warn customers for us to ********************** our household. There were over 14 phones, internet browsers watching my camera. We were being watched, dangerous and scary. People are to be made aware, starting on May 28, 2025. There, they will find those compromised phones. I will file a police report.

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/25/2025

  Hello *****, 

  Thank you for your response. We will forward your response to our Executive Customer Relations team to provide you more information regarding your concerns. 

  Kind Regard, 

  The Ring Team 

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23620207
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm very concerned to learn there have been several unauthorized unknown accounts given access to our Ring Camera account without my knowledge or authorization. This is a huge security and privacy risk and violation to myself, my family, and my neighbors. Ring customer service claims not to know about a recent or current security breach, but instead states those unknown and unauthorized devices have been mistakenly placed into my account as a bug but not an actual data breach. It is the belief and concern of many that they are misleading their customers and owners of their products and not adequately protecting our data as promised. Given they are unable to provide a safe and secure product, connection, and use of data as they claim, I would like not only a full refund for the product and any subscription costs, but for Ring to address and publicly acknowledge ant and all potential data breaches. Additionally, compensate all parties who have had data carelessly and inexplicably compromised at under the responsibility of Ring and/or ****** and/or affiliated businesses and/or companies. This is a matter of breach of data and security of Ring and Ring users accounts, safety and privacy concerns of users, Ring's violation of contracts, and poor business practices. Ring and/or ****** and/or affiliated businesses and/or companies need to be held fully accountable.

  Business Response

  Date: 07/22/2025

  Hello ****, 

  We are aware of an issue where information is displaying inaccurately in *************** This is the result of a backend update, and were working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts. If you have additional questions, please don't hesitate to reach out to our 24/7 dedicated support team at the following link, ******************************************

  Kind Regards, 

  The Ring Team

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23619978
  
  I am rejecting this response because:

  Your explanation that this issue is merely the result of a backend update leading to information displaying inaccurately in ************** is both misleading and evasive. This is not a cosmetic error. Multiple unknown users, from several different devices, were granted access to my Ring account, without my knowledge or permission. That is a clear breach of security and privacy.
  
  Rings refusal to acknowledge this as a serious data compromise raises deep concerns about the integrity of your platform. The fact that youre not taking responsibility or even admitting that unauthorized access occurred undermines customer trust and suggests a lack of transparency and accountability within this business. 
  
  Many people I've talked to (neighbors, friends, family, & countles Ring-users online)  have been similarly effected with no believable explanation (other than Ring's probable data breach) share my concerns and are rightfully rejecting the lukewarm narrative that Ring is not compromised or that theres no cause for alarm. Whether due to negligence, a system failure, or perhaps even deliberate design, your platform allowed unauthorized access to my private data. Minimizing this incident as a glitch in the display system is unacceptable and dismisses the very real risk to customer safety and security.
  
  Until Ring provides a full and honest explanation of what occurred, including how unauthorized users were granted access, how long this was happening, who and what has our breached audio and video data accessed, and what steps are being taken to prevent it from recurring, I do NOT accept Ring's response.

  
  Sincerely,
  
  **** *****

  Business Response

  Date: 07/25/2025

  Hello ****, 

  Thank you for your response. I will forward your response to our Executive Customer Relations team to provide you more information regarding your concerns. 

  Kind Regards, 

  The Ring Team 

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hacked on 5/28/2025 and Im hearing that a lot if not all users were hacked also. I checked to see who was logged in and found 3 devices that all logged in at 6:57 am. I tried posting this info on the ring app for users to be aware, but it got taken down. I have not received a notification, email, etc from Ring advising of this hack or letting us know to remove the unknown devices.

  Business Response

  Date: 07/18/2025

  Hello ******, 

  We are aware of an issue where information is displaying inaccurately in *************** This is the result of a backend update, and were working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts. If you have additional questions, please don't hesitate to reach out to our 24/7 dedicated support team at the following link, ******************************************

  Kind Regards,

  The Ring Team

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  came across a video on TikTok of a ring user showing examples of multiple different logins under their account. After following the instructions to review my ring system under control settings, authorize users, and authorize devices. I came across multiple different devices that became authorized on my account on May ******* around 8:56 AM. Ring is telling me that they were not able to access my account, but I never got any notificationsof anyone trying to login or for me to authorize another device. All these devices somehow became authorized on my Ring account ********************** told me that were just aware of the situation and to give them 12 to 24 hours to give a response. There are over 5000 comments on this video online of this happening to people.

  Business Response

  Date: 07/18/2025

  Hello ******,

  We are aware of an issue where information is displaying inaccurately in *************** This is the result of a backend update, and were working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts. If you have additional questions, please don't hesitate to reach out to our 24/7 dedicated support team at the following link, ******************************************

  Kind Regards,

  The Ring Team

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a ring doorbell camera and was recently made aware of a data breach that resulted in 3rd parties being able to login to my account and view my cameras live feed. On May 28, 2025 there were four unknown logins to my account, three from safari and one from an iphone. I was never informed of this incident and was only just able to remove these devices from my account.

  Business Response

  Date: 07/18/2025

  Hello *****, 

  We are aware of an issue where information is displaying inaccurately in *************** This is the result of a backend update, and were working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts. If you have additional questions, please don't hesitate to reach out to our 24/7 dedicated support team at the following link, ******************************************

  Kind Regards, 

  The Ring Team

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On May 28th, it looks like Ring experienced mass hacks. There's social media posts floating around about it. I checked my authorized devices on my ********************** app and also noticed numerous devices not belonging to me accessing my Ring account on May 28th. I just removed all of these devices, but nevertheless the damage was done.

  Business Response

  Date: 07/18/2025

  Hello ***, 

  We are aware of an issue where information is displaying inaccurately in *************** This is the result of a backend update, and were working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts. If you have additional questions, please don't hesitate to reach out to our 24/7 dedicated support team at the following link, ******************************************

  Kind Regards, 

  The Ring Team