Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have ring security system including floodlights.2 years ago one of my floodlight (white color) was acting weird....ring support sent me a replacement but it was the wrong color (black) so i returned it back to ring.I have requested a new replacement and ring is now telling me they cant send me a replacement because the black floodlight is still showing pending install on my system. I asked ring if they were covering the cost to install and then remove the wrong color sent to which they responded no.Since then, not only am i not able to communicate using that floodlight..the images now is completely distorted even after a reboot.I am seeking to get the unit replaced under warranty plus the cost of an electrician to do the replacement

  Business Response

  Date: 08/13/2025

  Hello Uriah,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. Could you please provide the email address associated to the Ring owner account so we can look into this further. 

  Kind Regards, 

  The Ring Team

  Customer Answer

  Date: 08/14/2025

  The email address on my ring account is stated on the original complaint:

  *************************************

   

   

   

   
  Complaint: 23730645
  
  I am rejecting this response because:
  
  Sincerely,
  
  Uriah St Ange

  Business Response

  Date: 08/22/2025

  Hello Uriah,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14th I bought a premium plan for $199 a year to be paid in full. They charged me $108.89 a standard plan which at the time I was not aware of. Now on August 1st everything stopped working. I was out of state at the time. I contacted customer service 8/10/25. They told me they attempted to take the money out and it didn't go through, and wanted me to pay again. I told them I will contact my bank to dispute. I have provided you with a screenshot of my bank statement showing the money was taken from my account.

  Business Response

  Date: 08/13/2025

  Hello Celina,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a resolution to access my on-line Ring account. I tried to change my email address in my account. However, the email address was incorrect and now I cannot access my acount. I contacted Ring and they told me to create a new account. Am I just suppose to just leave my current account (that is now unaccessible) in cyber limbo and just start a new account? I have a credit card that is automatically charged every year for Ring Service. How am I suppose to stop the credit card charge if I can't access to my account. Need Resolution please.

  Business Response

  Date: 08/08/2025

  Hello *****, 

  Thank you for bringing this to our attention. Can you please provide the email address associated to your Ring account so we can look into this further? 

  Kind Regards, 

  The Ring Team 

  Customer Answer

  Date: 08/10/2025

   
  Complaint: 23708269
  
  I am rejecting this response because:
  

  The email associated with the Ring account appears to no longer be working:   ***********************************
  As I mentioned, I tried to change the email address associated with the account.  It didn't work and now I can't access the account.
  Sincerely,
  
  ***** ******

  Business Response

  Date: 08/20/2025

  Hello *****, 

  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continued to bill my card monthly after I contacted them to switch the account after my fathers death. I sent them a death certificate and let them know we had no way to access the account since all of the information was in my fathers name. They switched the account over to my mothers name and created a new account but would not and will not close the original account even though we cannot access the account unless we file a dispute with our bank. This to me is criminal theft on the part of Ring. We are paying for 2 plans on the same device and no way to cancel the original plan.$

  Business Response

  Date: 08/08/2025

  Hello ****,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On july 10th my ring flood light stopped working. I called support and they deemed it defective. They stated they would mail a replacement. It is now over a month and the replacement is back ordered. This is a security camera. I prepaid for ring premium protect security for the year. Refuse to tell me when they will be able to replace the camera and provide compensation as my home is not secured and I cant use the subscription I paid for.

  Business Response

  Date: 08/08/2025

  Hello ****,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23699543
  
  I am rejecting this response because: someone reached out, no return number. Sent me an email saying they were going on vacation to send them some dates and times to make an appointment to talk. Was already stated 1 month without hardware. Paying for premium subscription to a security service is bad service. With no offer for compensation. As my family is vulnerable as a warranty was offered on the products that wasnt fulfilled.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 08/19/2025

  Hello ****, 

  Thank you for the information. It does look like a member of our Executive Customer Relations team has been trying to reach out to you by cold call and email. For further assistance, please reply to the emails sent to you, and they will reach back out to you. I will also notify them to attempt to reach back out to you. 

  Kind Regards, 

  The Ring Team

• Initial Complaint

  Date:08/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **BUYERS BEWARE** I purchased 2 Ring solar cameras around 10 months ago. They stopped connecting to my wifi about 6 weeks ago. I spent HOURS talking on the phone with my internet company to see if anything has changed that would affect the cameras, and spent hours on the phone with ring. After no resolution, I got on the phone with a manager who offered to send me a Chime Pro free of charge and promised it would fix the issue. The cameras have been working up until yesterday. I spent another two hours on the phone, with another manager, Raffy, who said my device was broken and would ship me a new one. Yet, after spending hours on the phone and only installing these 10 months ago (and paying on my own for the installation) the company is not willing to help me pay for someone to re-install this camera. These foreigners create these faulty devices and force you to pay for someone to re-install even under warranty. Scammers!!!** BUYERS BEWARE**

  Business Response

  Date: 08/05/2025

  Hello ********,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

  Customer Answer

  Date: 08/06/2025

   
  Complaint: 23694814
  
  I am rejecting this response because: this company did nothing to cover the cost of having to install a new product that was faulty under their product warranty. Additionally, ***** who I spoke to was quite condescending, and tried to insinuate more troubleshooting steps can be done to try to fix my broken device. He also informed me theres another $50 of account credits, which he has no idea where they came from. This is the most unprofessional  company *** ever dealt with * try getting a job at a fast food joint like McDonalds * maybe your incompetence and unprofessionalism with fly there.

   

  Sincerely,
  
  Brittany V

  Business Response

  Date: 08/13/2025

  Hello ********, 

  Thank you for your response. We understand how important it is having your Ring device installed. While Ring does not cover installation costs for Ring device purchases and or replacements, It does look like you partnered with a member of our Executive Customer Relations team and information was provided on what we were able to offer you. If you need assistance with installing your Ring device, we do recommend the use of OnTech and or a family member or friend to assist you in installing your device. We also have self-help articles on ************************** on how to install your Ring devices. For more information on installing Ring devices, please see the following article ********************************************************************

  Kind Regards, 

  The Ring Team

  Customer Answer

  Date: 08/19/2025

   
  Complaint: 23694814
  
  I am rejecting this response because: your **** *****, was condescending and also said its normal to have issues with these devices because theyre reasonably priced. I paid over $300 for these devices. I also have this conversation recorded. He did absolutely nothing to help and in fact, offered to help fix the device which would require even more time spent on the phone with this crappy company. F off. 

  
  Sincerely,
  
  ******** V

  Business Response

  Date: 09/10/2025

  Hello ********,

  Thank you for bringing your concerns about your recent customer service interaction to our attention. We value this feedback as it helps us improve our service standards and training. While Ring does not cover third-party installation costs, we remain available to assist with your device functionality concerns and troubleshooting with our dedicated support team at **************. 

  Kind Regards, 

  The Ring Team

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Currently, I have three active ring plans assigned to my email address:1. my address, 2. our church garage, 3. my mother's address In October of 2022 my mom was put on hospice. She had her own ring account in her own email address attached to all cameras at her home. Once she passed away late October, I removed all cameras from her account and placed them on mine using my email address. My ring subscription for that plan was done. Fast forward to 2025. I received an email from the card company that all of my autopay bills are on stating the are going out of business. I logged in to change my payment method to another card. The following month, I noticed a ring charge. Knowing that I switched everything over, I called Ring AND my card provider to get my $ back for the charge. They said it wouldn't happen again. Another month passes and by the time I'm refunded for the 1st incorrect charge, another charge appears and takes the $ away again. So I called Ring again and finally got to the bottom of it. Although the cameras were removed, there was a chime device connected (no fee associated) and that was prompting it to charge me. From November 2022-June 2025, I have been charged for the monthly ring subscription with an inactive account/email no cameras attached. I also have been also paying from my account/email for that same subscription. I requested to be refunded from Ring, they said they can only give me 3months back out of all that time. When I asked why, the agent couldn't answer me. She directed me to contact the card company that I used for the payment. But they aren't the ones who kept taking advantage of the fact that autopay was set up on an account with no devices connected.

  Business Response

  Date: 08/05/2025

  Hello Travia,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began service with ************************** on May 26, 2025, under a clearly stated rate of $9.99/month for the Home Standard plan. Since then, Ive been charged approximately double that amount. When I reached out, Ring claimed a price increase notice was sent in 2021. I was not a customer in 2021, and this notice predates my account by four years.I am requesting a full refund of the overcharged amounts and a correction of the subscription rate to the agreed $9.99/month moving forward.Desired Resolution:Refund of overcharges Monthly subscription adjusted to $9.99 Confirmation that outdated pricing notices wont be used to justify new customer rates

  Business Response

  Date: 08/01/2025

  Hello ******,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Ring Doorbell was installed during the construction of my home. We moved in November 2024. It was noticed 7/31/25 that a crack had developed on the button part of the ring doorbell. I looked into the warranty as well as others who have had similar issues online. I reached out to Ring for a warranty replacement or repair and was denied by them saying it is "physical damage" and they cannot process a warrant and could only offer 35% coupon for a new device.Per their own warranty statement on the ************************** website, this should qualify as a warrant covered repair/ replacement. The device was not subject to "(a) accident, misuse, neglect, fire, alteration, or (b) damage from any third-party repair, third-party parts, or other external causes" as would void their warranty.(Warranty link: ************************************************************************************************************)I am simply asking for Ring to honor their warranty and fix or replace the defective device as laid out in their own warranty on their website.

  Business Response

  Date: 08/01/2025

  Hello ****,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ring security cameras dont work when you need a playback of criminals.Always unavailable Only can see Live Pay for subscribers but cant get any past videos if it doesnt pick up a motion

  Business Response

  Date: 08/01/2025

  Hello *******,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team