Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  Fremont, CA 94538-6544

  
• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

Review Details

• Review fromLidia L

  Date: 09/26/2023

  1 star
  Awful. Prepaid airport parking and lot was full when I arrived. Had to pay triple cost at airport parking in order to not miss my flight. Way.com doesn't answer their phones for a refund and reimbursement. Never again.

• Review fromgabriel l

  Date: 09/10/2023

  1 star
  When I made my reservation it stated "full refund". Now that I cancelled they add the "refund" as "way bucks". What TH are ***** way bucks? I want my real money back! I thought about using their app for getting insurance and other services but NO CHANCE now that I know I won't get money back when I have problems

• Review fromNicquelette G

  Date: 08/31/2023

  1 star
  FRAUD FRAUD FRAUD FRAUD. Hands down the WORST app and company I have ever used for parking. This company ***** to high h*** and will not refund you even if it is THEIR fault. I booked a week of parking at a hotel near the ************** and when I arrived... lets just say the conditions were NOT safe and their was no way I was leaving my vehicle in that lot for a week. I had to hurry up and find parking elsewhere but as soon as I had the chance I emailed them explaining and asking for a refund for parking I NEVER USED. I sent the email 44 minutes after the "check in time" and they refuse to issue a refund for over $100.00. This company is unprofessional and should have their business opportunities revoked. AVOID AT ALL COSTS- you have been warned.
  

  Way.com

  Date: 09/05/2023

  Hi ***********,We are sorry to hear about your experience while using our service. Please understand that Way is an online market place and we do not own or operate any of the facilities listed on our website physically. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. As per our cancellation and refund policy, we have clearly mentioned that a refund cannot be initiated if requested after the check-in time. We need an approval from the location on special circumstances or else they will charge us for that spot. However, as a valuable customer we will seriously look into your concern. We have escalated this issue to our internal management team for investigation. Kindly provide us with available evidence including photographs to **************** We will review it and get back to you at the earliest. Thanks for your understanding and patience.- Way Team

• Review fromTONI K

  Date: 08/31/2023

  1 star
  This company is not reputable nor very customer service friendly. I was quoted one price to park at an offsite hotel parking garage, but charged an astronomically higher rate. I reached out multiple times and nothing but, "please contact the hotel's parking garage". The hotel had nothing to do with the parking reservation or price quoted. Since they wouldn't honor the price quoted, they cancelled the reservation and only credited me the original price quoted. They still owe me for the overcharge which I have now disputed with my cc company.
  

  Way.com

  Date: 09/01/2023

  Hi ****,

  We are sorry to hear about your experience while using our service. Please note that the rates available on our website are the lowest rates provided on that particular date based on availability of the lot and is subject to change. Also, we see that the reservation has been refunded back to your card. If you need any further help, please reach out to us at **************** Thank you.

   

  - Way Team

   

• Review fromJason L

  Date: 08/29/2023

  1 star
  BEWARE these thieves! Horrific experience. They emailed me a receipt immediately, but never sent me a "Confirmation Code" that I would need to exit the parking lot. So I was forced to pay again at the lot to be allowed to leave. I did try to email Global Airport Parking, called them, and even sent an Instagram DM before paying a 2nd time to exit, but they didn't pick up the phone or get back in any capacity. Eventually, later, I got someone on the phone after 16 minutes on HOLD, and they said they wouldn't reimburse me, and that I was wrong, but couldn't prove it. Why would I pay twice? THAT, I can prove. So dumb. Avoid them at all costs. My $36 in parking turning into over $80 because of them. And their customer service is possibly the worst I've ever encountered.

• Review fromRohit P

  Date: 08/19/2023

  1 star
  Very sneaky company!You can still try this. When making a parking reservation through ******* ** ************** through ** mobile.They take u from the booking page directly to entering the credit card information, hiding the order summary page in a deceptive way. This page surprisingly has the taxes and other fees. Their confirmation email does not specify the total amount for reservation. You would only know about the excess charge when you check your credit card statement.Scam alert!
  

  Way.com

  Date: 09/05/2023

  Hi *****,We are sorry to hear about your experience while using our service. Please note that our website and app shows order summary including all the break down of charges before proceeding to check out. Also, we send you two confirmation emails,the first email shows that your order has been confirmed and the second one with all the information including specifications by the lot and order summary. Our customer success team is ready to help you anytime if you had any confusions regarding the same. However, we see that the transaction has been disputed before reaching out to us. As a valued customer, our dispute department works closely in favor to our customers and you can reach out to them for further help regarding this issue. Thanks for your understanding and cooperation. - Way Team

• Review fromKenya S

  Date: 08/18/2023

  1 star
  This company took money out of my account without authorization and signed me up for one of their programs and when I mentioned it they canceled the program but didnt put my money back on my account but on their way bucks Im upset because I didnt authorize the payment and they wont put money back on my account but they put it in their system to spend with them. This transaction is fraudulent and the sad part is I was pleased with their service but this I cant tolerate
  

  Way.com

  Date: 09/05/2023

  Hi *****,We are sorry to hear about your experience while using our service. We are unable to see any programs under the email ******************* Kindly provide us with more information regarding this issue at *************** so we can look into it further. As a valuable customer, we will try our best to resolve your issue at the earliest. We look forward to a hassle free business experience with you in the future. Thanks for your understanding and patience.- Way Team

• Review fromRocky O

  Date: 08/09/2023

  1 star
  I booked a airport parking reservation with way.com in *******, ******* for the day. Cost was $9.99. Later in the day I learned that my flight may be canceled. I received a text from Way.com that my reservation was to expire in a few hours, so I extended for one more day. My flight was not cancelled and I was able to get to the parking lot before time expired on my original reservation. Way.com has refused to return my money for the extension that I never used. Terrible pilicy and company.
  

  Way.com

  Date: 09/05/2023

  Hi *****,We are extremely sorry to hear about your experience while using our service. Please understand that Way is an online market place and we do not own or operate any of the facilities listed on our website physically. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. We totally understand your situation caused due to an unexpected flight cancellation. We just wanted to let you know that when you extend a reservation, that space will be blocked for the specific days you've chosen and cannot be utilized for another business. So, due to any personal reason if a customer cancels a reservation after their check-in time, the facility will charge us for that space an also we need an approval from the lot for any refund requests to be initiated. However, we see that our customer success team has reached out to you and initiated a credit refund for your extended parking. You may use the credits anytime in the future against our services. We hope you can understand our position in this matter and we look forward to a hassle free experience in the future. Thank you.- Way Team

• Review fromDanette W

  Date: 08/09/2023

  1 star
  This FRAUD of a company deserves NO STARS. I am still in the process of requesting a full refund due to the POOR service. When I arrived at the Laurel ******* in *********, the workers the the booth were not helpful and said to park in any available stall. I paid for covered parking and parked on the 6th floor uncovered parking. In addition, we had to walk to the 5th floor to take the elevator-6th floor elevator was broken. When I returned from my trip, I called several times for the ***************** Finally, someone did answer my call and advised me to proceed to the courtesy shuttle area, which I did. I spoke to several families who were waiting ahead of us for the same shuttle. One family stated that the shuttle driver told her that is would be a ***** minute wait before a shuttle would be arriving. A driver in a black van finally came to pick me up. I noticed that he had a marijuana joint behind his ear. When he reached the garage, he went out of the van and started to smoke it. When I reached my car on the 6th floor in the stall, I noticed another car was randomly parked behind my car. I had to get an employee to move that car in order to get into my car. I have contacted Way.com and have been either on hold or the phone line which keeps ringing and ringing. People who run companies like this furiates me to no end!!!

• Review fromKendall E

  Date: 08/04/2023

  1 star
  This company deserves NO stars! I only gave them one because BBB requires a rating.Way.com is a third party vendor for airport parking that does not honor their orders.I purchased parking in a lot near ********************************* (***), and upon arrival, the lot said that Way.com had oversold the spots allotted to them. I then d to purchase parking through the lot.I called Way.com to cancel my order and I sat on hold for two plus hours on two different phone lines, and no one ever answered.Needless to say I'll be doing better research the next time I use a third party. I came here to leave a review, and found that Way.com has a D rating!!