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Business Profile

Ecommerce

Way.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Way.com has 3 locations, listed below.

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    Customer Review Ratings

    2.97

    Average of 305 Customer Reviews

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    Review Details

    • Brice P

      Date: 11/19/2023

      I should have read about this app before i paid it. On sept 15 i booked parking for about ****** dollars for ************ parking. A couple weeks passed and my itinary had been changed. I went ahead and downloaded the way app from the email link and then proceeded to changing my flight times only with less time spent. The app then added more funds to an amount of $******, which I ended up printing for the valet staff. When I got there, 3 valets were there and the refused the receipt and asked me to go inside the sheraton hotel and pay the claim # slip to my car and print 2 receipts. 1 for the valet side and another for myself. I was asked to call way.com support to issue a refund afterwards. When i called and explained I was denied by customer service. I called a total of 4 times until i clearly explained better and mentioned at the end i almost paid 500 dollars just for parking for 6 days...the way customer support guy initiated a refund of the original amount charged to me for ******. However ******** charged me ****** on their end after they saw my way order number of ******. They told me way.com needs to do the refund and way customer service had gotten the valet from the hotel to provide him his manager name overall. I almost missed my flight here. I should have taken an uber it is 68 dollars plus from my place to airport. Great to start my vacation!

    • marlene s

      Date: 11/15/2023

      I paid for airport parking through my way.com app and when I exited the airport ******** had to pay an extra $11. What a scam. When I tried to contact way.com no one replied as if they dont care. (Btw I was NOT late, so it wasnt a late fee)Thats just not right!!!

    • Byron B

      Date: 11/11/2023

      Avoid GAP if at all possible. I made a reservation on the Global Airport Parking webpage for 8 days and paid online. My travel plans changed and I needed to cancel the reservation (1 week BEFORE the reservation was to start). As per the instructions on my GAP receipt/confirmation, I went to their website to cancel. That option is not available. I called the help number and was told that I needed to download the WAY app on my phone. They stepped me through it, but never got it to work. I complained and they finally cancelled the reservation on the phone. VERY VERY POOR CUSTOMER SERVICE! I'd give them a zero if it was possible.This is sad. I have used GAP in the past and they gave good service. NOW, it is horrible!

    • Diane D

      Date: 10/24/2023

      Scam! They claimed to have parking available for a fee of $5.99 per day at a ************** in ******. When the hotel was contacted they were totally unaware of this. WAY would have the individual fill out a form on line and provide credit card information or use ****** pay. I was going to use their service but became suspicious. After I set up a date online and didnt complete the transaction they kept hounding me, even offering me a discount. I removed my account and want to let others be forewarned.

    • Qingjiang T

      Date: 10/23/2023

      I booked a one day parking through way. when I arrived at the garage, the staff claimed it is full and can not let me in. I showed him my reservation through way, and he simply said it is just a discount and I can not honor it. it is just the hassle that I have to drive around to try my luck to find another parking lot as I have never thought a garage will not honor a "reservation", I thought it is a binding agreement for both sides.

    • Eli T

      Date: 10/19/2023

      Terrible customer service and does not honor their service. I bought parking and couldnt park where I purchased it.

    • Chris S

      Date: 10/17/2023

      Less than one star really. We waited 2 hours for the shuttle returning from ****** to the nearby ***************** parking lot, scheduled through the Way app. Directions on the site were not the same as verified by airport personnel. Tried another set of directions 3 terminals away. The shuttle never came by there either Spent $25 to take an Uber directly to the hotel. Removing app from my phone.

    • Naroum P

      Date: 10/14/2023

      Ordered a monthly subscription for a car wash on 9/31 and it wouldn't save my car information. I call and try to get it resolved but they're unable to do it also on their end. I request a refund on 10/7 and was told I will get a confirmation email within 24 hour. 24 hour later it never came. I gave it some time Incase it will but never did. Today 10/14 I called and ask about my refund status and was told to call back Monday to talk to the car wash team.. it's been 2 weeks and still haven't been able to use the car wash I $40 paid for.

    • Matthew J

      Date: 10/02/2023

      I had no issue with their parking service, rather they are very devious when it comes to Way+. I did not sign up for it or indeed want or need it. They sent an email, very again deviously on a Saturday to a business email address which only gets monitored during business hours. I told them not to charge my corporate card as soon as I saw the email on Monday and they only it seems refunded to way bucks despite my request. If I don't get resolution I will be taking this up with my CA representative, this isn't a question over money, rather principle.

    • Jacob L

      Date: 09/27/2023

      I used way.com before Covid started and it was an ok experience. Something has changed now! First of all, they provide false information in their advertising. I was trying to book a parking spot near *** and found a decent one within 3 miles of the ********************, according to the website. When I complete my booking it shows that parking is actually located **** miles away. I thought it was just a mistake and tried to cancel my booking right away. The website didn't allow me to do so and I had to make a call. Finally it was cancelled. I tried to book another spot in a different location and the same thing happened. Instead of 2.8 miles of airport it was located 13 miles away and I could verify it only after receiving the confirmation email from way.com and making a down payment. I repeated the cancellation process and received an email that my deposit is going to be returned within **** business days. After 10 days I contacted way.com and asked for the reimbursement status. First response was that I have to wait some more time. After 2.5 weeks I contacted them and was told that I didn't cancel my reservation. But I had a cancellation confirmation email and sent them as proof. After exchanging a number of emails they told me that I cancelled one reservation but didn't cancel another one that I didn't make and wasn't aware of. Finally, after a month of exchanging the emails I had to contact my credit card and file a dispute. Way.com is a fraudulent website! I'll never use it again and don't recommend it to anyone!

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