Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  Fremont, CA 94538-6544

  
• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

Review Details

• Review fromDanielle O

  Date: 05/31/2023

  1 star

  Danielle O

  Date: 05/31/2023

  My spouse and I were charged for parking via ******* and never received an email confirmation for parking. We looked through all of our emails. I never used your service, but I was charged for it. My bank will not let me dispute it because they said you provided proof of an email. I never got the email. All I want is credit back into my account for the service I did not receive. I am willing to use the way.com credit or a gift card or anything. Thank you.
  My email is trippingthesilence at yahoo.com
  Again, I never recieved a reservation via email so I could not use your services. I paid, but never got a reservation number via email.
  

  Way.com

  Date: 06/07/2023

  Hi ******,We are sorry to hear about your experience while using our services. After carefully reviewing our system we have found that a confirmation email has been sent from our end on the same day of your payment. If there was an issue regarding your confirmation email, you could have reached out to ** before your check-in time so that we could have helped you right away. Unfortunately, this was not completed but as a valued customer and as a one time courtesy we would like to offer you a credit refund that can be used against your future reservations with **. Please get in touch with our dispute department so we can process it for you. We request you to please reach out to ** for any help before your check-in time especially for cancellation request or reservation information so we could resolve it at the earliest without any delay. Thanks for your understanding and patience.- Way Team

• Review fromJose S

  Date: 05/10/2023

  1 star

  Jose S

  Date: 05/10/2023

  I also believe this is the worst company/web site ever. I had an order for airport parking for $135.55 that I did not use and they refused to refund my money. I highly do not recommend using this web site.
  

  Way.com

  Date: 05/16/2023

  Hi ****,We are sorry to hear about your experience while using our services. Please note that as per our cancellation policy, no refund requests can be accepted after the check-in time regardless of using or not using it. We have made this point clearly in our terms and conditions as well because we are liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. If we refund a customer without their approval after the check-in time due to any personal reason, they will charge ** for that space. If you had an issue with the facility please let ** know so we can look into it further. Thanks for your understanding.- Way Team

• Review fromScott B

  Date: 05/02/2023

  1 star

  Scott B

  Date: 05/02/2023

  The worst company of all time. As other reviewers have stated, they are thieves. Avoid at all costs. I wish I could give zero stars.
  

  Way.com

  Date: 05/10/2023

  Hi *****,We are extremely sorry to hear about your feedback due to some kind of negative experience. We understand your frustration and please note that we always stands by our customers' end to deliver the best service in all possible terms. Kindly let us know in detail about the issue and we will try our best to resolve it at the earliest. Also, you may please reach out to our team at *************** or ************ for immediate support. We sincerely apologize for the inconvenience caused to you. Thanks for your understanding and patience.- Way Team

• Review fromDes g

  Date: 04/26/2023

  1 star

  Des g

  Date: 04/26/2023

  I made a reservation through this company to park at *********- ************* and they were horrible scammers and thieves. And now I know why.because I reported the trickery and dishonest and unprofessional behavior to Way.com and they did nothing. So from the reviews I'm reading I think they are cohorts in this highway robbery and airport parking **** game together. They should be shut down
  

  Way.com

  Date: 05/02/2023

  Hi Des,We are unable to look up into your issue by pulling up your reservation under this email. Could you please help us with your confirmation number or email you have used to book with us so we can look into this issue further? We are extremely for whatever inconvenience caused to you. We always look into our customers' issues seriously and try to resolve it in best possible terms. Please help us with more details so we can work to resolve it at the earliest. Thanks for your understanding and patience.- Way Team

• Review fromDay J

  Date: 04/03/2023

  1 star

  Day J

  Date: 04/03/2023

  I made a reservation to park for 6 nights. When I went to the hotel they sent me to, the hotel said they no longer are associated with Way. Way employees sent me to another place and when I went there they said they were full. I made a reservation myself and Way is charging me a convenience fee for doing nothing. It was not convenient as I almost missed my flight. Please pay attention to the reviews. Way parking is a scam.
  

  Way.com

  Date: 04/04/2023

  Hi Day,We are so sorry for the experience you had at our partner's parking facility. Please understand that Way is a third party online market place and we do not own or operate any of the facilities listed in our website physically. In some occasions the lot may fail to update us prior about any facility issue and that's how we are unable to help due to last minute notifications. We totally understand your frustration and we see that your reservation OGI26939545 was already refunded. If you had another issue, please reach out to our customer success team at *************** and our team will be happy to help you. Again, we apologize for any inconvenience this may have caused to you. Thanks for your understanding and patience.- Way Team

• Review fromSusan O

  Date: 03/25/2023

  1 star
  They are dishonest and a scam! We booked online and when we showed up the lot was full and we had to ************** for over double the cost. They will not refund the overages even though it is their fault entirely! I am out an exhorbitant amount for parking due to their error and dishonesty.

• Review fromedward c

  Date: 03/18/2023

  5 stars

  edward c

  Date: 03/18/2023

  I booked a week in July and changed it to 8 days. I had no problems obtaining a refund to my credit card because I provided my confirmation number, read all of the information and just gave nothing but the facts, as ******************* used to say on Dragnet.
  

  Way.com

  Date: 03/24/2023

  Hi ******,We see that on of your reservations has been cancelled and reversed it back on your card as per your request. If you need anymore assistance please reach out to our support team at *************** or ************. Thank you.- Way Team

• Review fromYavor M

  Date: 03/06/2023

  1 star

  Yavor M

  Date: 03/06/2023

  Terrible service! I booked an 8 day parking near ************** but couldn't board the flight so I effectively parked for just 3 hours after the reservation started. I went back to the lot and asked them for a cancelation/refund but they told me I should call way.com's customer support. I called their support number and they told me I should contact the lot. Later I disputed the transaction with the credit card company with no success since way.com indeed has a ridiculous cancelation policy and they don't issue refunds for cancelations after the start of a reservation. I can't believe a serious business offering ********** service would not be able to work out a refund with the third party provider in case of flight cancelations and other reasons outside of the customer's control. Crooks!
  

  Way.com

  Date: 03/09/2023

  Hi *****,We are sorry to hear about your inconvenience caused due to your flight cancellation. We understands your frustration and we always strive to make things right for our customers. However, please understand that we are a third party online market place and we do not own or operate any of the facilities listed on our website physically. We are also liable to pay to the lot for each spot allocated for our customers as pe r the contract we have with them. Due to this reason, our cancellation and refund policy doesn't allow us to cancel or refund any reservations after their check-in time due to a personal reason of the customer. We understand that unexpected situations like flight cancellations do happen but the best we can do in such cases is to offer a credit refund for future use after deducting the charges for one day upon providing us with the flight cancellation documents like an email or message from the airlines. In your case it was not a flight cancellation but a different personal situation and you were forced to cancel your flight due to overbooking. This makes it difficult to follow the usual process for flight cancellation issues to get an approval for a refund from the lot. However, as a one time courtesy we would like to offer you a partial refund as credits after deducting the charges for one day. Please let us know if you wish to proceed with the same. Thanks for your understanding and cooperation.- Way Team

• Review fromBasil K

  Date: 02/22/2023

  1 star

  Basil K

  Date: 02/22/2023

  I would have given them not even one star.The airport parking service they provide it is operated by others that are not all that professional. I return from a trip to find my car locked and no one around. The office was closed. After several phone calls a guy so up to tell me they s**** up. I was try to find a solution to my problem after my trip from 9:30 to 11:00 pm. At some point I consider to check to an airport hotel until next morning. The WAY company that I pay for the service are washing their hands away from the problem and the parking facility have no one other than the parking attendants that claim that we're not working at the day and time I had the problem.HORRIBLE! ***********************
  

  Way.com

  Date: 02/23/2023

  Hi *****,We are really sorry for the experience you had at our partner's parking facility. Thanks for bringing this to our attention. We couldn't find any reservation record from your email ******************** Could you please help us with the confirmation number of the reservation or email you have used so we can investigate upon the issue? Please reach out to us at *************** or ************ for a quick resolution. We appreciate your understanding and patience.- Way Team

• Review fromMegan C.

  Date: 02/20/2023

  1 star

  Megan C.

  Date: 02/20/2023

  I had no idea when i made my parking reservation that if i needed a refund that it would go through this ridiculous Way.com app. I want my parking fee retuned to my credit card that I paid for it with. It instead deposits it into Waybucks?? There are some very intentionally confusing steps to somehow use the waybucks but the steps that are listed in the email for my cancellation confirmation do not exist on the app. They basically have made it impossible for me to obtain my refund and will keep my paid parking fees that should be refunded to my credit card directly. Do not use this service!!!
  

  Way.com

  Date: 02/21/2023

  Hi *****,We are really sorry for the inconvenience caused due to our cancellation process. Please note that as per our cancellation policy, if a customer cancels a reservation online that will be credited to them immediately as ********/credits for the convenience of using it for another reservation if needed instead of waiting for **** business days to process it back on their card. However, they can reverse it back on their card anytime if they wants to by contacting our customer success team. We have reversed the charges back on your card as per your request and that will be reflected in **** business days. If you need any assistance for cancellation and refund back on your card in the future, please reach out to us at *************** or ************. - Way Team